Location was great but unfortunately the additional equipment I contracted for was unavailable. I ordered a dolly, appliance dolly and a furniture dolly. None were available. The rep at the location loaned me his dolly for the day. Needless to say this caused some major issues trying to move large items with just a small dolly.Patricia W.
Customer Reviews for Main Street Gas & Food Mart
(U-Haul Neighborhood Dealer)
Fernley, NV 89408
Services at this Location:
- Monday - Wednesday:
10 am - 3 pm
10 am - 12 pm / 1 pm - 3 pm
10 am - 3 pm
10 am - 2:30 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Dennis J.
The WORST experience of MY LIFE! The tow dolly was outdated and my car couldn't get hooked up. Not to mention this location was over 40 min away in THE OPPOSITE DIRECTION so I had to find another location to get a different tow dolly. Never using U-Haul ever again.Tara T.
Customer did not leave a comment.Tyler K.
it would have been nice if they had asked if I needed help attaching the trailer as I had never done it before, but then again I dhould have asked.Paul G.
Always simple and fast at this Fernley U-Haul location. Excellent customer serviceRichard P.
Nothing, renting from this location was a seamless and problem free experience.kelly B.
Thank youJonathan T.
Customer did not leave a comment.Chris T.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.Christopher S.
Everything was fast and simple.Richard P.
Customer did not leave a comment.Bill P.
Customer did not leave a comment.Brett M.
Customer did not leave a comment.Bill P.
Customer did not leave a comment.Robert P.
The staff was great and very friendly. UHaul itself as a company needs to do better KEEPING reservations. I reserved a 28ft truck and was told the day before that my reservation would not be honored and that i would have to settle for a much SMALLER truck. This required my family and i to leave, throw out, or donate a lot of our furniture and smaller household items to be able to fit into this smaller truck...which will need to be replaced at an additional cost to me.Robert T.
Customer did not leave a comment.Phil A.
Customer did not leave a comment.milo L.
Has other business going on so lots of waiting for them to take care of other matters.DAN S.
Quick and easy to rent. The truck made it thru a snow storm with the 4 wheel drive. Made it home safe.Irene S.
Customer did not leave a comment.Denise E.
My first time ever renting a u-haul and my experience was great from the online reservation to drop off was really quick and easy. When i went to pick up my rental from Main street 76 the gentleman was so nice also was same man when i dropped off. I highly recommend doing business with them..Jennifer S.
Customer did not leave a comment.Derek D.
Customer did not leave a comment.William E.
Customer did not leave a comment.Nicole L.
Your truck leaked oil on the driveways of the house I sold AND the house I just bought. This brand new home was immaculate! I hadn't even slept in here yet. I am very upset that I was not informed of the trucks condition before driving away. Very poor standards.Jasen H.
The Vendor was busy, yet he was curious and professional throughout. Very quick, friendly assistance. I was surprised how easy it was!Rick J.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.mike M.
Customer did not leave a comment.Christian C.
Great people running it! Customer Service top-notchJames U.
Customer did not leave a comment.Kenneth A.
Didn't report my drop off time, charged me for 3 days instead of 4 hours and they did do a refund but apparently not because now my bank is overdrawn by $100. The bill was supposed to be $56.78 not $127.87. very unhappy because I don't get paid again until next Thursday.Michael M.
Their hours for U-Haul are very limited (10am-3pm with 12:30 to 1:00 closed for lunch). That would be fine if the online check-in and check-out worked. I was not able to connect to the server when checking in, leaving, or to do the after-hours return at 5:30pm the same day. It was not my connection, because I could get to internet and watch the video on the return process. I had to call U-Haul customer service to document the check-in because my intuition was saying they would do something to charge more. And they did. Claimed I didn't return the U-Haul until Fri when I actually returned it Wed (same day). If the online check-in and check-out worked, I don't think (hope) there would not be an issue to dispute.Gracia R.
I returned the trailer and the attendant told me to just drop it off on the lot and they'll take care of it. Days later, I'm charged an extra $140 for 5 days late charge and other fees. I will not conduct business with this establishment ever.Sonny J.
Customer did not leave a comment.Charla A.
Customer did not leave a comment.Wade P.
A little pricey for 5 miles but that's all they had available so it worked.Martin F.
Make sure u don't send customers to 3 different locations like I went to and make sure they get all the information they needdenise E.
Worst experience ever. Got a call 15 minutes prior to pick up saying they don't have the truck I've had reserved for weeks. Then refuse to give any kind of credit cuz I went with a smaller truck at the same location (which is a joke cuz I lost 6ft of truck and you didn't seem to care) then to top it off we rented a dolly and was told on spot that they don't have one. Moving is already stressful enough and uhaul made it even worse. I will NEVER recommend this company and will be sure to spread the word around our small town!Daniel M.
Customer did not leave a comment.Roger S.
I did run into an issue on the other end, when returning the vehicle I rented. Evidently the truck serial number I was driving was not the one on my reservation, it caused a bit of confusion and no small amount of frustration for the people on that end, which they unkindly passed on to me.Ronald P.
Customer did not leave a comment.John O.
Customer did not leave a comment.STEPHENA W.
Customer did not leave a comment.NICK S.
Customer did not leave a comment.Kathleen M.
Customer did not leave a comment.Joseph H.
This location is a busy gas station with a busy mini market. The person at the counter told me to drop the dolly outside near the curb. I returned to the store following directions and asked the representative to sign my receipt indicating the time and date of return. The representative indicated the return would be recorded the next day. I noticed the next day my Card was charged again for the rental, which I disputed as I had paid upon my initial rental. Waiting for resolution of my rental.John J S.
Customer did not leave a comment.Louita B.
I filled the tank to half as I had picked it up and dropped the key off inside- no hassle, no bsELIZABETH WELLES M.
It was soo easy.Kevin C.
Everything went smoothly, I would recommend going here in Fernley for your U-Haul needsDarleen B.
Truck must have had a leak, it was wet had to put plastic in it to keep my new mattress from getting wet and dirty. The location is great the one on one in person pick up is wonderful. I would recommend this location to anyone.Darleen B.
Customer did not leave a comment.NICHOLAS ANTHONY A.
Customer did not leave a comment.Anthony A.
Customer did not leave a comment.larry A.
Customer did not leave a comment.Douglass D.
Customer did not leave a comment.stephen P.
Nothing. They were very friendly and professional. Had no issues and got great service.Tracy G.
Wounded fullMATTHEW P.
Customer did not leave a comment.ALYSSA JANE Y.
Great customer serviceCharles J.
Customer did not leave a comment.Christopher J.
Customer did not leave a comment.Charles D.
Customer did not leave a comment.Jason T.
Service was good and the truck we reserved was there. Our only complaint is that the truck was dirty in the cab and the back. We cleaned out the cab and swept the truck out.Kim N.
Customer service was terribleBen K.
Customer did not leave a comment.Jessica M.
trailer was not ready paid for at noon pick up at 5pm another customer had it hooked up ready to take person running shop had no idea what was going onrobert S.
Customer did not leave a comment.Zachary A.
Truck inside cab and inside back of truck was extremely dirty. Inside of cab also had a foul smell. Very disappointed.Charles G.
After original drop off site wasn't open , customer service moved me to this location. Staff was happy to help, plenty of room to drop off equipment. Should have picked this location in the first place.JASON ROBERT M.
Customer did not leave a comment.Krystal P.
Customer did not leave a comment.Henry K.
Always enjoy the employees at this location so friendlybrandon S.
Customer did not leave a comment.Christine H.
Customer did not leave a comment.Marc T.
Customer did not leave a comment.SUSAN R.
This was the worst experience I've ever had renting a truck, the 24/7 share doesn't work. I called customer service to help me and they couldn't. Luckily the gentleman inside was able to force the system open, he even had to call his u haul help line to make it work. The U haul part of the gas station is only open for 4 hoursDavid C.
Customer did not leave a comment.DAVID JOSEPH C.
Very customer service driven business with excellent equipment. I would highly recommend this location for your U Haul equipment rental needs!Maureen S.
U-haul agent went to lunch when we were supposed to pick up our truck and the truck I confirmed on Tuesday was not even available. I was very disappointed in the service and lack of customer service that we were shown, The truck itself was dirty too. If there was another company in my area to use I would.Pat S.
Customer did not leave a comment.Donald S.
This location was awesome and very helpful. Uhaul as a company on the other hand is doing very poor. Not only was my reservation location changed 4 times, but on the way to pick up a truck they told me they no longer have it even after confirming twice. I got stuck with a shorter truck and had to pick it up in a different city. Ultimately I wasnt able to complete my full move due to the smaller size, I was discounted 50 dollars but that doesnt compensate the amount of time, money and work I had to use with my personal vehicle on multiple trips to finish the job. My parents happened to be moving the same weekend in their home town and the same thing happened to them. They are convenient vehicles, but that's only if you are able to get one that matches the size, time and location of your "reservation".Gabriele T.
I have been through U-Haul Hell. WE wanted a 26foot truck and I called t reserve on Mon. On Thurs they e-mailed me that it was not at our location and we would have to drive 45 miles to pick up a truck. We had to go for two 20' trucks instead. Because of the hours of service we had to pick up and drop off after hours so we could get a full day of work in. The trucks are fine but the customer service is awful. I had to call many times and was hung up on several times. The after hours pickup took too long and I could not do it. After calling and getting hung up on I was on hold forever and never did get through. My son had to use a chat to get though. We must have been there for an hour and a half trying to pick up two trucks. The return process was just as bad online. Finally we had to take pictures and send to the person we were chatting with and just leave the keys in the box because the online kept sayin we had less mileage than we started with.Susan S.
Once again NO appliance dolly. WHY DO YOU OFFER BUT NEVER HAVE THEM. THREE TIMES. OH YES YOU ALWAYS CHAGE ME.Thomas B.
The 76 food Mart is the best U-haul place I have ever been. The owner is Great !!Vincent V.
Customer did not leave a comment.HECTOR B.
Customer did not leave a comment.Dolores S.
This was not the original pickup location. First one was booked fir silver springs but it was switched to Reno without our approval. Then I cancelled that one and booked in Fernley as one had become available in Fernley. When we went to pick it up, however, there was no truck there! So then we had to call uhaul and ended up getting rescheduled for a bigger truck at this location. This location was helpful, but had neither the furniture dolly nor moving pads we had reserved. This combined with the delay in picking up our truck delayed our move and was a major inconvenience. The system should have alerted us that our truck would not be available so we could make other arrangements. Unlikely to use uhaul again.Spencer C.
Great customer service!Russell G.
Customer did not leave a comment.Bobbie M.
Customer did not leave a comment.HOWARD M.
Reservation not met on the first day. Second day they didn't have the truck available again. They gave me a smaller truck. Never will use this location again.Eric A.
The owner was wonderfulâ€”very kind and helpful. The computer system seems to need an upgrade. Also, it would be good to let people know that if they don't call, they're truck will be given away. I did not expect the truck to be gone because I was late getting there.Gloria R.
Went wellbrandon S.