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Will d
Customer Reviews for Martins Country Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman was quick, thorough, courteous and helpful. Small location but great service.
JEREMY RThe gentleman was very kind and professional
Karen MExcellent customer service! I would rent from this location again. 😊
Ronald KThe place looks totally deserted and doesn't post hours of operation doesn't even look like there is a business there not even a number to call. Plus truck was leaking in rain and soaked alot of my property i did send pictures when I dropped of but no one to speak or talk to about leak at drop off point
PATTY DI said no as I did everything online on a holiday so unsure what people or place was about in massey
Lee WI called Martins Country Market and they didn't answer or have voicemail activated when I wanted to let them know about my drop off. I also sent them a text to let them know i dropped it off and provided them pictures. Still no response back from them. The yard was plowed clean. I didn't go into the building. My arrival time was about 5 pm Would only reccomend is it works for whoever needs UHaul and location. I would like a copy of my bill showing i paid in full by my Visa. Thank you Pamela Sago-Toulouse
PAMELA SVery helpful
Sharon SMore trucks slightly smaller with the able to tow trailers
Cecil CIt's not the location that was the issue, it's the poor communication, organization and the hassle I experienced from uhaul. Changing the day, the location, pickup location closed up early, return trip etc. Added so much unnecesary stress
Alainakaye VGreat service, great price and so convenient!
Charlene STrailer was not maintained well, took very long to check out the trailer, very disappointed
Dylan JOwner was very pleasant to work with and assisted me greatly with his help and friendliness. Will be a return customer at this location!
Crystal CI dropped it off with no one there and barely marked.
Eric PAfter driving for two and half hours to where the original truck was located, and then being told I had no reservation on file, and having to then backtrack 40 minutes to this location, the gentleman there was very sympathetic and helpful. I also appreciate the lady in the dispatch office who helped me receive a discount rate and extra mileage for the frustrating time I went through.
mike mSeasonal market so no one was there and no one answered provided numbers. Manure in parking lot
Carl AHave more utility trailers at this location. If one was not there I would have to travel over 200 kms to get one in Sudbury. There should be access to trailers no more than 50 km one way.
Kenneth MUnable to answer survey questions because vehicle was dropped after hours. As a footnote the customer service contact personnel are great. They are pleasant, knowledgeable and know how to problem solve
Barbara Lfire all staff and rehire and train staff in customer service
david cVery kind and easy to work with. Thankyou
Simone PCommunication between u haul and the rental location should be more clarified for the people that are renting the vehicles
WILLIAMG GLet them know in advance that the truck will be hours later than you need it so they can make arrangements to have another truck if needed
Christine PGood service.
James VOn June 2nd I rented a 15 ft truck in Espanola, ON. for 2 days. My bill was $151.00. This truck was rented in Massey, ON. I originally rented for 2 days. Massey is about 30 kms shorter for me to pick up. I returned the truck in less than 24 hrs. My mileage was 137 kms, not the 200 I signed up for. This time my invoice was $289.00. I was a day early and 63 kms less than the 200 in my original agreement. My credit card was billed 306.00 got this rental. I have never been given an invoice for this rental. I want to know why this rental was about $130.00 more with less time and less mileage. I have not seen a rebate from what was billed on my credit card and what I was shown by the dealer to be the invoice amount. I feel I have been ripped off.
William MIt is spring and the yard was very muddy/wet, the yard would benefit from a few loads of gravel. The parking area is in need of grading as well.
Anthony CAfter hours drop off. Uhaul app was terible. Spent over half with a rep and the only way it could be completed was for me to email him ap picture of the mileage and furl gauges. Spent more time on the phone with him then driving to drop off point. Ethan Carter was good.
Wayne WI would recommend them, my only complaint is there was only 1/4 of a tank of gas in the truck. Living in a remote community this will not get you far and we almost ran out before our destination.
Richard FConvenient and efficient drop off.
Heidi SThere was no oil, nor did I get reimbursed for it. Back was full of mud, not swept out. I never got a rental agreement, only what I had online so I had to mark down my own gas and safety check
Robert M