Customer Reviews for Midwest Clearance Center
(U-Haul Neighborhood Dealer)

463 reviews

10850 Lincoln Trail Dr Bldg 21   Fairview Heights, IL 62208

(618) 688-0318

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: 11 am - 5 pm

Services at this Location:

Contact Us

(618) 688-0318

10850 Lincoln Trail Dr Bldg 21
Fairview Heights, IL 62208

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: 11 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Quick and simple process, love this location.

James A. 
Rating:
4.0

The customer service was excellent and flexible with my needs. I really appreciated them. I would recommend this location to anyone.

Samerria B. 
Rating:
5.0

Continue to perform the highest standard of professionalism.

Lovell F. 
Rating:
5.0

Great customer service. Thanks!

Gordon L. 
Rating:
5.0

I hated the mobile experience because: - It wouldn't take my registration photos . It took over a dozen tries - It kept logging me out of the system - I wouldn't take me odometer and cleanliness photos. I have to take a dozen total before it finally accepted them - The check iut experience took 25 minutes because of the poor mobile experience. I had solid connectivity sonthat wasn't the issue. I should have charged you the $20 for the poor experience that you charge for the in person experience.

David E. 
Rating:
5.0

Customer did not leave a comment.

Walter C. 
Rating:
5.0

Customer did not leave a comment.

Bob C. 
Rating:
3.0

I reserved the 10 ft truck and auto transport trailer through the website. I was in Illinois picking up my daughter who had just returned from duty with the USMarine Corps. By vehicle broke down there at 8pm Saturday night. We needed to haul my vehicle 800 miles back to Virginia. When we got there Sunday when they opened, they had the equipment on the lot, but said we couldn't get the trailer because it was reserved for another person Monday. We had to drive 45 minutes (37 miles away) one way, to get a trailer at a different location. Staff was helpful but it greatly inconvenienced us to have to go out of our way to get what we needed. No offer to compensate us for the time or gas we used to get what they had on their lot already.

James K. 
Rating:
5.0

Customer did not leave a comment.

john e A. 
Rating:
5.0

Thanks

Dirk Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Ashley Services was great.

Wanda J. 
Rating:
5.0

Customer did not leave a comment.

Fernando G. 
Rating:
5.0

Customer did not leave a comment.

Brett T. 
Rating:
5.0

Customer did not leave a comment.

Logan L. 
Rating:
5.0

Just comments. Ashley did her thang with great customer service and her new assistant with the glasses. Great job two u both!!

Justin D. 
Rating:
5.0

They over charged me now tellung me i have to contact u all because they r not able to issue the refund i feel that they cheated me bad and i cant get thru to you all

ANGELA F. 
Rating:
1.0

They 2 trucks the size I needed but they couldn't rent them because they knew the fuel was on vapors on one truck and the other one they knew was dirty. I put the correct amount of fuel before I returned the truck they still charged me $16.00 more dollars. Never again at this location.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Cordella M. 
Rating:
5.0

Customer did not leave a comment.

chris S. 
Rating:
5.0

Customer did not leave a comment.

Taylor O. 
Rating:
5.0

Customer did not leave a comment.

PAM W. 
Rating:
5.0

Wonderful people

Ernest H. 
Rating:
5.0

Quick and convenient location for after hours drop off. Quick processing of my account for close of contract.

ERIC A. 
Rating:
3.0

Van was clean and ran well. The AC was out (didn't feel cold) so I would take a look at that especially since it's summer time.

Miranda V. 
Rating:
5.0

Customer did not leave a comment.

chris S. 
Rating:
4.0

U-haul rep was helpful and great to deal with.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Everything went smoothly.

Julie M. 
Rating:
3.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Over last two years have noticed a rapid increase in "lack of effective maintenance" for u-Haul trucks & trailers. Examples 1) 20 ft truck with broken wiper blades, misaligned front end, & front wheels out of balance. 2) 6x12 ft trailers (2) with burned out turn signal / brake lights. Agents on site didn't know who or how vehicles would be repaired.

kerry S. 
Rating:
5.0

Print the invoice a little better

monica W. 
Rating:
5.0

Fantastic place!

Matthew C. 
Rating:
4.0

The truck was clean for the most part. May have just been the fact that it has been raining the last few days so there was minor mud areas though out the cab and the cargo area from folks stepping in and out. Outside needed a wash too but once again it been raining here so that's explains it. Other than that the pick up process via cell phone was a little difficult. I kept getting error messages and what not. So had to have them manually check me in inside the location. Drop off was super easy by then the app was working and it took about 10 mins or less to get it turned in.

Koerrea L. 
Rating:
3.0

Customer did not leave a comment.

Tiffiona B. 
Rating:
4.0

Convenient location and friendly folks.

Marie B. 
Rating:
3.0

The previous user smoked Marijuana in the truck so it reeked of it. Gross...there needs to be a fine associated with smoking in vehicles.

Makishia J. 
Rating:
5.0

U- haul made renting, picking up and dropping off very easy. I don't have the need to rent very often but when I do I will always use u- haul. I will definitely share this location with anyone in need of renting a u-haul.

elaine R. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Just a drop off spot.

Judy F. 
Rating:
5.0

Customer did not leave a comment.

DEANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

Tyrone B. 
Rating:
5.0

Customer did not leave a comment.

Mandy N. 
Rating:
1.0

The guy took the key and said I would get a message when the truck was processed in and I have still not received this message and I turned it in around 11:30am on the 30th. I am very disappointed in this rental at this time.

BRIAN P. 
Rating:
5.0

Customer did not leave a comment.

Clark W. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Ben G. 
Rating:
5.0

Customer did not leave a comment.

Clark W. 
Rating:
4.0

Customer did not leave a comment.

DonaldW S. 
Rating:
5.0

The rep Brian was very nice & professional ….

Kenna W. 
Rating:
4.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

terissa W. 
Rating:
5.0

Great customer service!

Clarissa T. 
Rating:
5.0

Customer did not leave a comment.

Clark W. 
Rating:
5.0

Customer did not leave a comment.

Jamye P. 
Rating:
5.0

Customer did not leave a comment.

Clark W. 
Rating:
5.0

It was hard taking a picture of equipment at night

Matt H. 
Rating:
3.0

Customer did not leave a comment.

Saja B. 
Rating:
5.0

Friendly people at this location. Easy rental.

PATRICK V. 
Rating:
5.0

The rental process was easy and convenient!

Milo H. 
Rating:
5.0

Customer did not leave a comment.

Ben G. 
Rating:
5.0

Customer did not leave a comment.

Savannah A. 
Rating:
5.0

Customer did not leave a comment.

Jazmyne S. 
Rating:
5.0

Get name right on paper work of whos renting the vehicle.

Rhonda G. 
Rating:
2.0

Customer did not leave a comment.

Christopher N. 
Rating:
5.0

Customer did not leave a comment.

Denise M. 
Rating:
3.0

We didn't go inside, we checked equipment in online

JamesJoseph W. 
Rating:
3.0

Customer did not leave a comment.

Mehran M. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

The text link was not flip phone friendly. It would be nice to have an email option.

bob W. 
Rating:
5.0

Great customer service.

TED L. 
Rating:
5.0

The staff was very helpful and easy to work with!

JED O. 
Rating:
3.0

Customer did not leave a comment.

Cassandra B. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
3.0

Customer did not leave a comment.

JERMAINE C. 
Rating:
5.0

Nothing needs done. Fabulous price. Courteous service. Very happy.

JOANN R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW D. 
Rating:
5.0

Staff was nice and very professional.

vanessa K. 
Rating:
5.0

Customer did not leave a comment.

RYAN L. 
Rating:
5.0

The mileage price was high. St. Louis charge me .77 cent a mile??

Alvita L. 
Rating:
1.0

Have better service, get nicer employees

Billie R. 
Rating:
5.0

The lady at your service center this morning was very patient with me as she helped me navigate through your phone app. Many kudos to her.

Stephen B. 
Rating:
4.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN O. 
Rating:
4.0

Customer did not leave a comment.

CHANTAY C. 
Rating:
5.0

Customer did not leave a comment.

ANGELA W. 
Rating:
2.0

The truck was not checked in nor cleaned from the previous mover. here were 2 appliance dollies in the back with the dirt, empty soda bottles under the seats, and the inside of the truck smelled like you were sitting in an ash tray. When pointed out to the worker, he did not reply as they were closing down early for a party.

Howard S. 
Rating:
5.0

Great service

GORDON I. 
Rating:
3.0

come down on the price of mileage

BARBARA M. 
Rating:
5.0

They made my experience wonderful

Brenda M. 
Rating:
5.0

Customer did not leave a comment.

Allen J. 
Rating:
3.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

Although a small location, the attendant was very helpful and even helped to unlatch the trailer from my car. Very helpful!!!

Richard L. 
Rating:
3.0

I rented a dolly, but they had none at this location. Fortunately I have my own and was able to load and unload using it. It did make it a little slower, having the one I rented would have been better.

BERT W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
3.0

Make the Uhaul sign more obvious. The main business is a furniture store and the Uhaul sign is small and hard to see.

Brian K. 
Rating:
5.0

Helpful friendly knowledgeable

CHRIS R. 
Rating:
5.0

Customer did not leave a comment.

BREONCA S. 
Rating:
5.0

Customer did not leave a comment.

Jaimee B. 
No reviews have been submitted for this location.

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