Over the phone customer service needs serious attention. I called a booked a truck and trailer with a roughly $350 estimate. I was then called and said I couldn’t have what I booked and had to change it and was told it would be the same price. By the end of it I spent over $800 for something I was quoted less than $400 for. I understand people make mistakes but your people need to know what truck and trailer combos they can and can’t do and communicate that before proceeding. Overall it was a decent experience but the price change last minute is ridiculous and if I could have gone a different route I definitely would have
CAMERON E
Midwest Clearance Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fairview Heights, IL 62208
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
You are doing well.
SHONDREA MThey were many dashboard lights on, including check engine. And you had to mash the breaks to get it to stop. I did know that it needed to be serviced before I took it but was told it was safe to drive.
Kristi MIncredibly easy and convenient location. Staff are always very friendly and helpful.
WALTER HNothing
LINDA K