Customer Reviews for Oasis & I-5 Rentals
(U-Haul Neighborhood Dealer)

774 reviews

2415 Cascade Bl   Redding, CA 96003

(530) 243-0511

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(530) 243-0511

2415 Cascade Bl
Redding, CA 96003

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 7 pm
  • Sun: 8 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Have more trucks available at the most needed time the end of the month. settled for a smaller truck and made the move harder than it needed to be with extra trip (truck to small) as I predicted before renting the truck.

david B. 
Rating:
2.0

The whole truck smelt of smoke, it was very dirty too

Carly G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN P. 
Rating:
5.0

Customer did not leave a comment.

Kelli T. 
Rating:
5.0

Customer did not leave a comment.

RAY C. 
Rating:
5.0

Customer did not leave a comment.

Sean W. 
Rating:
5.0

Customer did not leave a comment.

MILES V. 
Rating:
1.0

The office is filthy. The TV was blaring so loud that I could barely hear the woman talking. There were flies everywhere. The pickup I rented had dog hair in both seats. The floor mats were muddy. The pickup smelled like cigarette smoke.

MARCY M. 
Rating:
5.0

None! The owner was very accommodating and helped me change my rental day and get me the truck I needed.

Sophia P. 
Rating:
4.0

The truck we rented wasn't cleaned from the previous client. But in the owners defense we didn't ask them to be sure it was clean as the previous client drove in to drop off at the same time as we drove in to pick it up,

Sharon L. 
Rating:
1.0

Customer did not leave a comment.

William J. 
Rating:
2.0

He was very rude on the phone when I called about a dead battery.

Dawn K. 
Rating:
5.0

Very friendly and polite staff will definitely recommend and rent again if needed

paul J. 
Rating:
2.0

Customer did not leave a comment.

Janice G. 
Rating:
1.0

Employee(s) smoke in the office and it was hard to breathe (an asthmatic would have had to use an inhaler). I tried to keep the door open to let some air in and smoke out, but they told me to close the door so the 2 dogs wouldn't get out. I will not go back to this location.

Michael G. 
Rating:
2.0

The office smells like stale cigarettes. The truck I rented was dirty inside and smelled of cigarette smoke. The truck had a spare tire on it, the exterior was dirty and had many dents.

Zalynn B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

MARSHALL G. 
Rating:
5.0

Nothing

greg S. 
Rating:
1.0

2 women doing return of Uhaul (1 named Amber) couldn't figure out how to return Uhaul. Asked if I was returning on time? I said, yes. This was at 1 pm on 4/27. She said when Dave returned he would return the vehicle. They recorded the fuel. At 4:30 (1/2 hr before closing) I got an email stating I was being charged 73.xx for 1/4 tank of gas!! The gas was filled to 1/2 tank where we picked it up. Thankfully, we were able to drop by their office. The office smells of stale cigarette smoke horribly. It's dirty. In the office, Dave was able to confirm the gas was in fact at the correct spot. However, “Amber” and the other female wouldn't answer their phone. Waited for 10 minutes while he tried to figure out how to dismiss the charges. I'm just wondering how many people are charged for gas when in fact they should not be??? 73.xx is a lot of money. And the sketchy thing? The Uhaul had never been moved. So how could they have put gas in said Uhaul?

Malena R. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

RAY C. 
Rating:
5.0

Super solid car carrier trailer

Christopher O. 
Rating:
5.0

Customer did not leave a comment.

KELLY D. 
Rating:
4.0

Inform of gas tank size and expected gas level. Or how much a gallon is charged if not at correct level. Un sure about charges. Hoping I can view itemized receipt

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Someone siphoned my gas tank. You might need to start putting locks on your gas caps

JOEL R. 
Rating:
5.0

Customer did not leave a comment.

Sherry L. 
Rating:
5.0

Customer did not leave a comment.

CURTIS T. 
Rating:
5.0

Friendly and helpful staff.

David K. 
Rating:
3.0

Customer did not leave a comment.

Zalynn B. 
Rating:
5.0

Customer did not leave a comment.

Virginia W. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO A. 
Rating:
5.0

I absolutely WILL BE COMING BACK! THE OWNER IS NOT ONLY PROFESSIONAL BUT HE IS THE KINDEST MAN EVER! THANK YOU FOR YOUR HELP!!

Heather O. 
Rating:
2.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

The office was a little cluttered

JO C. 
Rating:
5.0

My experience with Oasis & I - 5 rentals was a good experience, although I a minor concern, dirt and small rocks in the bed of the truck which scratched a couple end tables, thank you for your time

Joel K. 
Rating:
4.0

Customer did not leave a comment.

Andrew N. 
Rating:
2.0

Ignition key wouldn't turn properly. Gas gauge reading on contract was less than the needle on the gauge gauge. Owners didn't wear masks—in a tiny office that I was obliged to enter. Windshield was dirty. Service was quite slow.

MICHAEL D. 
Rating:
3.0

The rental truck was very dirty and smelled of cigarettes. There was even an empty pack on the dash board.my rental paperwork said the truck had 1/4 tank of fuel and it was barley off empty. I went backing other office and The owner said he would make note of it, with no apology. I was going to rent a second day but decided not too partly because of these reasons.

KATHERINE W. 
Rating:
3.0

Customer did not leave a comment.

BRUCE G. 
Rating:
3.0

Customer did not leave a comment.

Sara W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
1.0

The office smelt like cigarettes and was very unpleasant to be in.

Geertje S. 
Rating:
5.0

Customer did not leave a comment.

Kishanth B. 
Rating:
2.0

Office is tiny, and smells of cigarettes.

RONALD WESLEY B. 
Rating:
5.0

Wouldn't change a thing!! The men there are AWESOME!!!

BECKY B. 
Rating:
3.0

Customer did not leave a comment.

BYRON C. 
Rating:
5.0

Customer did not leave a comment.

Susanne A. 
Rating:
4.0

Customer did not leave a comment.

James N. 
Rating:
3.0

Trailer was dirty

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
2.0

Truck smelled like weed and they couldn't find the furniture blankets I needed so my white couch is now dirty.

Brittany M. 
Rating:
1.0

Extremely dirty. Pickup location was dirty and disgusting. Employee was easily distracted. Will not use this location again. Truck was gross and not clean.

RICHARD C. 
Rating:
1.0

I think that the man that runs this location is a scanner, a liar, an cheats all his customers, an blames it on the other guy that works there, when he is a good worker, screw oasis uhaul an the old ass jewbag, that runs it!!!!!

FABIAN G. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

Fred A. 
Rating:
1.0

Horrid place

Colleen M. 
Rating:
1.0

Horrid place

MATTHEW M. 
Rating:
2.0

I had to unhitch the trailer myself.

DANIEL G. 
Rating:
1.0

That he had to drop the trailer off in Yreka. This is unacceptable. We are now home in California with our vehicle that we towed from Texas sitting in Redding 3+ hours away. We want a full refund.

LAWRENCE T. 
Rating:
1.0

I went to pick up at my scheduled time and my uhaul was not available, they redirected me 40 miles out of my way. Horrible customer service, would not recommend to anyone 0 out of 10 stars

Shane W. 
Rating:
3.0

Long wait in line times

Terri S. 
Rating:
3.0

Originally booked for 6 days waiting on my truck to be fixed, it was done in 2 days I returned the pickup on 3 rd day and the charge was $2.00 less than for 6 days originally, something wrong here!

William C. 
Rating:
1.0

No dogs on premises. Real of for dogs and either diarrhea, vomit, passed in the 30 minutes my dad was there!! He, and another client had to step outside the office stunk so badly then and it was terribly cluttered and small. The owner, old guy, doesn't seem to be able to organize his thinking or understand the computer program. He couldn't find my order. My dad, Paul Shelley, had to re-rent the truck. I also had a very difficult time making my order online. I tried online, through the app and calling. For some reason the truck wasnot filled with gas but we still took it. Then when I went to fill it, it wouldn't take more than$80. I have a suburban so I knew that wasn't enough. And I regularly have to pay over$100 to fill my suburban so I know it wasn't my card!! Please let me know what will be done about this situation. I need to know things will change. This experience made me feel uncomfortable, embarrassed and that I didn't trust the company! Kristene

kristene E. 
Rating:
3.0

Customer did not leave a comment.

Thomas M. 
Rating:
3.0

Customer did not leave a comment.

KAREN P. 
Rating:
4.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

VIRGIL G. 
Rating:
1.0

If I could give negative stars I would. My experience was horrible from beginning to end. I will be going else where for my moving needs in the future.

Christa B. 
Rating:
5.0

Customer did not leave a comment.

JOEL C. 
Rating:
5.0

Very friendly, easy process. I will rent from here again.

JASON D. 
Rating:
5.0

David rocks!

Tracy S. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
2.0

Cab had dog hair all over, no air conditioning, back was dirty, dolly lock not working, stearing was really loud.

FRANZ R. 
Rating:
1.0

Close this location. It is disgusting on every level.

Katherine I. 
Rating:
1.0

Building is disgusting and I don't ever want to go into that office ever again. Trailer was okay but bent up a little bit. But the location of the vehicles and trailer is extremely disgusting. Looks like it's a break room, living room and smoking area for who I believe to be wiener and friends. Stinks too

Matthew B. 
Rating:
3.0

Go see for yourselves. Doesn't Uhaul review its outlets?

Morris M. 
Rating:
3.0

Friendly staff, prompt to help unhook trailer. I will use this location again. Smooth and Convenient.

JASON D. 
Rating:
3.0

Check inside of unit to be sure ALL equipment is inside that you asked and will be billed for. I asked and was told the utility dolly was inside but i took them at their word. Got to destination and No Dolly. My bad for not checking. I also had so called help in moving and did not know this until after I paid the bill, so got charged for 2 days use. Have it all done right by being there yourself.

AILEEN P. 
Rating:
2.0

My reservation was made for Orland, CA but ended up having to drive to two Redding uhaul locations. Which caused me to spend nearly 3hrs driving around because your system had an error. The location I was finally able to get the trailer from did not clean it out. I found broken fishing lures and tobacco cans in the back...

Richard A. 
Rating:
5.0

The phone reserve want very helpful. It was the second time I requested a truck rental from the Redding cypress location that wasn't available.

KELLEE H. 
Rating:
5.0

Nothing it was good

PAYTON G. 
Rating:
4.0

Customer did not leave a comment.

Charles N. 
Rating:
5.0

Quick and easy service, no waiting to rent a trailer, very convenient location off I5, professional staff, top notch.

DEREK J. 
Rating:
2.0

Office was very dirty. Truck was full of bugs outside. Windshield had to be scrubbed by me at home. Would not recommend. Only one person in office and one outside to get supplemental equipment.

JOHN L. 
Rating:
5.0

Great manager!

KENNETH T. 
Rating:
5.0

After running late and frustration with the mobile pick up process I did not look as closely at the truck and it was not as clean as it could have been. I went to the location mainly due to previous experience. The manager/owner is very helpful.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH T. 
Rating:
5.0

Customer did not leave a comment.

MARLENE S. 
Rating:
5.0

Customer did not leave a comment.

WAYING Y. 
Rating:
3.0

Clean the truck and more importantly clean up the office!

DENIS W. 
Rating:
5.0

Customer did not leave a comment.

BRANDI G. 
Rating:
5.0

I always have had a great experience and service at Oasis Uhaul .

Fred A. 
Rating:
1.0

This location was filthy, I don't think I've ever been in a business that was this dirty.

Susan L. 
Rating:
5.0

Nothing to improve. Great location, very helpful and fast, greatest customer service, kind people

MICHELLE W. 
Rating:
4.0

NOTHING ! ... don't change a thing re: procedures ...

PAUL D. 
Rating:
5.0

Excellent staff, well trained, precise, and a great value overall

Craig Y. 
Rating:
5.0

These guys saved our bacon. The Bay Area uhaul places were less than helpful. No help, vehicles, or solutions. But this place was super helpful and provided solutions to help us move.

KEVIN F. 
Rating:
5.0

Friendly service, quick & easy.

ROCKY J. 
No reviews have been submitted for this location.

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