Customer Reviews for Outbox Self Storage
(U-Haul Neighborhood Dealer)

419 reviews

200 Clanton Rd   Charlotte, NC 28217

(704) 537-8837

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 4 pm
  • Sunday:
    11 am - 2 pm

Services at this Location:

Contact Us

(704) 537-8837

200 Clanton Rd
Charlotte, NC 28217

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 4 pm
  • Sunday:
    11 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Brent E. 
Rating:
5.0

Customer did not leave a comment.

April A. 
Rating:
4.0

Customer did not leave a comment.

jonathan F. 
Rating:
5.0

Customer did not leave a comment.

Dave T. 
Rating:
5.0

Easy to checkout and friendly and easy was what I needed after a long day moving

Coleman M. 
Rating:
1.0

The cab was sticky and dirty, the truck had no gas, and the dolly and moving blankets were shoved into the cab and not in the back. It's extremely frustrating paying all that money to not have a clean truck and to for it to have no gas and have to fill up multiple times. Completely unacceptable.

John K. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Everything was perfect

Edmond B. 
Rating:
5.0

The interior of the truck was full of pet hair and seats and cup holder area were quite dirty. I cleaned them up for the trip and all was good.

Mark H. 
Rating:
5.0

Nice guys who checked me in- plus they gave me a truck with only 12,500 miles on it.

James M. 
Rating:
5.0

Ac was not working correctly

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

Kathleem K. 
Rating:
2.0

Still haven't received a receipt poor communication can't get any one on the phone

REGINALD S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Sarah K. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Nothing, everything went smooth.

Wayne M. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
3.0

Our drop-off time was 8am; however, this facility was not open. This information should have been noted on the original ticket/reservation. After waiting for half an hour, we contacted U Haul by phone and received assistance with the return of the truck.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
1.0

I never return the vehicle to this location

Mario M. 
Rating:
5.0

Dee was great., good, friendly customer service and she knew her job!

PENNY P. 
Rating:
3.0

There was a lock on the trailer door. We managed to get it open by an act of God. It would be better to have been given a key or some guidance as to what to do with that lock

Joseph K. 
Rating:
4.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

Erik B. 
Rating:
5.0

I am very satisfied, the person who attended me was clear and friendly with my needs, I can only say thank you very much, blessings for there

Mario P. 
Rating:
2.0

I was charged 2 gallons of gas despite retuning it above where I started. “Hidden fees” like this are a great way to turn away customers.

Zach R. 
Rating:
5.0

Again, people at the locations are great. Pricing for one way rental is Uhaul screwing their customers. I will find a different option next time.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Only complaint is that there was either dog hair or horse hair in the back of the cargo van when we rented. Would have been nice if that had been vacuumed or swept out before our rental started. Other than that, all was terrific.

Mary Ellen E. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
1.0

Idiot worker didnt hook up trailer right. completely destroyed the back of my truck. Claim has been filed.

Caleb T. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Easy to bring vehicle back. However was charged for furniture pads and when I got to my house to move my items, I realized they were never given to me. Also I reserved a utility dolly and it was not available.

Krista D. 
Rating:
5.0

One tire was under inflated

Nathaniel L. 
Rating:
5.0

Always great service

Kenneth A. 
Rating:
5.0

Customer did not leave a comment.

Adam D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Brad M. 
Rating:
5.0

Easy transaction. Will use this location again.

James E. 
Rating:
5.0

Great Customer Service!!

Alfreda T. 
Rating:
5.0

Customer did not leave a comment.

PETER P. 
Rating:
5.0

Customer did not leave a comment.

Terry L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
3.0

Customer did not leave a comment.

Florence C. 
Rating:
5.0

No odometer in truck so I was charged for 50 miles but I only drove 15-20 miles. The self check out app would not let n Me get past of pedometer statement. I was charged $20 more than I should have been

Scott F. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

Vicky F. 
Rating:
5.0

Yes, the young man saw me pull up he came outside. Guided me into a parking space, assisted with unhitching and after inspecting the trailer thanked me and I was on my way.

Sisinio T. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

My truck leaked and ruined an expensive mattress. I was told by the manager he “could do nothing about” despite agreeing water had leaked Into the truck. Instead he told me that the trucks (were water resistant not water proof!” I will have to think long and hard if I am ever to use UHaul again if this is how they allow franchises deal with customer complaints.

Andrew V. 
Rating:
5.0

Customer did not leave a comment.

Jodi D. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

Customer did not leave a comment.

Rosemary R. 
Rating:
1.0

The lady did not know what she was doing. She didn't know how to hook up the car carrier….I had to do it and hope I did it correctly. God forbid the trailer came disconnected, that would have been on Uhaul.

Nicholas G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
4.0

The return process was atrocious. The web-return process failed after I took a photo of the mileage. It was also difficult to indicate the return fuel level other than 1/4 of a tank. I had to spend over 25 minutes on a phone call to complain about the return. Charging a $20 "convenience fee" to unlock a truck to record the mileage and fuel level is absurd. Do you hate your customers?

Steven G. 
Rating:
5.0

Very happy with experience

Derrick N. 
Rating:
4.0

I have no complaints

WILDEN R. 
Rating:
5.0

Customer did not leave a comment.

Pertrina A. 
Rating:
5.0

Customer did not leave a comment.

Allan H. 
Rating:
5.0

Customer did not leave a comment.

DONNIE N. 
Rating:
4.0

Customer did not leave a comment.

Steven B. 
Rating:
4.0

Very professional, and informative. everything was great. Thank you.

BRENDA C. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Not sure if they're supposed to be like this, but the dashboard lights weren't working. At night, I couldn't tell how fast I was going or what gear I was in. Also, a decal mentioned a parking brake, but I never did find it.

Ian R. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Neale J. 
Rating:
5.0

Customer did not leave a comment.

Micheal H. 
Rating:
5.0

Our rental was clean and well maintained in appearance, but the inside smelled like cigarettes. The rental process was really easy and I loved that this location is next to a cheaper gas station.

Scott K. 
Rating:
3.0

Truck was a dirty mess. Old makeup foundation and a vape in the door, looked like it hadn't been cleaned in a long time. Also stuck on food in the seats.

Paige F. 
Rating:
5.0

List the tow ball size for the trailer

Harry P. 
Rating:
3.0

Fast, in and out and the return was fast as well... Thanks

NED J. 
Rating:
4.0

Nothing really

Tarveine S. 
Rating:
5.0

Dee at this Location is awesome....very nice and professional.

Preston N. 
Rating:
5.0

Customer did not leave a comment.

talton S. 
Rating:
5.0

What a difference

Tammy C. 
Rating:
4.0

Customer did not leave a comment.

Janet J. 
Rating:
3.0

The opening hours should be the same as those at South boulevard which would be 7:30 in the morning.

Edward N. 
Rating:
3.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Great location, friendly staff. I will use this site again.

JACK M. 
Rating:
5.0

Allowing customers to rent one way for a shorter term at a lower rate. I was charged an amount for set days but didn't need it for the additional day. I wasn't offer a discount or anything.

TIARA L. 
Rating:
5.0

For the online check in, provide many of the required items (contact name, passport, driver license, etc) at the time of order (or night before). It took a long time and was unnecessary as we were waiting next to the van ready to roll.

Tyler R. 
Rating:
4.0

The approval process for picking up the truck took a little longer than anticipated.

Shelbi F. 
Rating:
5.0

Customer did not leave a comment.

Jessalynn B. 
Rating:
2.0

Was never able to get in contact with store. They won't answer the phone and was closed during the day when I dropped it off

Roberto C. 
Rating:
5.0

Nobody wants to drive a truck 8 hours with a large spider crack that takes up 2 sq ft of the center of the windshield. Your communication time to get back to worrying customers is shakeup at best. However your price difference was awesome. I owned a commercial moving company for 17 years and it was difficult to understand why you would have such a difficult time tying off the load (no hooks-no belt type connection ) on a new truck with 3700 miles on it. Thanks for the opportunity to do the easiest job in the world (critic) I did it for you and I'D use you again only because I know WTF I'm doing

Donald D. 
Rating:
4.0

Just one glitch. A lock was left on the roll up door and the only key I received was the truck key. So I had to return to the location to get it taken off. They had the key and removed it. It just cost me time and mileage to get the lock removed. The lady there told me she would give me a discount for my trouble but I don't think it ever happened. I do feel that a discount would be in order.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Idee S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

Everything was excellent thank you for making my moving easy and simple

Udilfido M. 
Rating:
4.0

Customer did not leave a comment.

VINITHREDDY S. 
Rating:
4.0

Nothing to do with location. But i must put on the record that i made my reservation for a different location so that i could pick up at 7am but on the night before i received a voicemail that i would have to pick it up in the Clanton road location which was a little further away for me not a big deal. However the big deal was that i wasn't properly informed that that location didn't open until 9am so for me to get to the location at 7am to find out that they didn't open until 9am is not acceptable and to be only offered $50 dollars for such a huge inconvenience makes it worst. seeing that i lost $500 for your last minute switch, which i never agreed to and it would seem that if you never actually reached me you should have never taken it upon yourselves to just change it especially when you could have just had someone drive the truck to my reserved location a few miles away in the same city. That is absolutely unacceptable !!!!

Robert M. 
No reviews have been submitted for this location.

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