The location was great. The toll free number was completely useless, unprofessional and dismissive. Had no information or answers or concerns about the gas availability issues in the southeast after the Colonial Pipeline shutdown. Really hate to see the central infrastructure let down the franchisees.Katherine A.
Moving Truck Rental in Charlotte, NC at Outbox Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Charlotte, NC 28217
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The van was dirty when I picked it up - I had to sweep it out before using. I picked up the van at 3:30 for 4 hours and they charged me $20 for after hours drop off which was never mentioned from the start or i wouldn't have done that time period.Anna H.
Very friendly staffJOYCE BIN-HONG S.
Instructions and pictures shown were confusing and it was not clear when I would get the lock box code for the truck. I had to chat live to figure out next steps before i pressed continue. Also, the mobile app has location service problems even though it had all the right permissions.Ayush B.
Service was excellent.. maybe because it was a private owned ... but over all great service...Saint S.
Was very helpful and fast with serviceDerek C.
The employee checking us in was very helpful and friendly. I think he name was Brittanyemily W.
This was the best experience I've ever had with U-Haul, thanks to Dennis at the Clanton Rd location. I've had multiple AWFUL experiences with Uhaul the past (South blvd each time) and was frankly dreading having to go through this again. On our moving day this week, we had to leave the South blvd location as nothing was ready when we arrived and truly horrible customer service. Thankfully we drove past the Clanton Rd. location & Dennis made everything so simple and pleasant. It was night and day from the other ones I've been to. Thank you so much Dennis. People who care and want to help make all the difference. What a genuinely nice human being. We will to U-Haul again specifically because of Dennis. Thank you.Stephanie H.
They called us the night before and had to change the time our truck would be picked up despite the guarantee. The truck was in very poor condition and when we told the representative he told us â€œit'd be fineâ€. The truck was overheating frequently and we were concerned about serious damage to the truck and it possibly breaking down. He did not seem to share the same concerns.James O.
Was supposed to get a 15 ft truck and when we went to pick it up, they changed it to a 26 ft truck - way too big for city driving/our needs. They resolved it and we got a cargo van instead but it was a hassle.KAREN B.
I originally ordered a 10â€ box truck however a representative from Uhaul reached out and upgraded me to a 15â€ truck but at the same rate as the 10â€. However when i went to puck up my truck i was charged for the 15â€ rate, there was less than 1/8 tank of gas left in the tank. I was charged extra for a truck i didnt want, with no gas and now im being charged an additional $23 on top of everything.Casey C.
Boxes for wet, product got wetBEVAN M.
One chain is missing, maintenance of equipment is imperative.roel P.
Love this place. It's my go to for quick service and rentals for the small business I work for.Christopher A.
Quick, easy, and simple.MARY T.
Associate was very kind and accommodated me after have been given a vehicle with a flat tire. Had issues with billing not having the correct vehicle, has amount and being charged $20 for gas but someone refunded m.aaron A.
Super friendly staff! Everything was greatNadezhda S.
Management was great and they were very friendlyKeyshawn W.
The pick up location was very poor. The truck was in very poor condition and filthy. The fact that we are in a pandemic and the cab was not even cleaned from last person with dirty seat, wheel windows , garbage and awful. Smelled and unacceptable. Also the truck did not start on first try and sounded like it was going to stall out. Then the check engine light came on. I spoke to manager and asked for another truck and they said can't provided. There was a newer truck on site and they refused to change for me. A newer truck was in the lot and they refused to exchange or find another location. I had a 900 mile trip ahead of me. The manager did nothing. I had to spend 30 minutes cleaning the cab before my trip and ride 900 miles staring at the check engine light. The truck made it but sounded like it was about to break down making all kinds of noises and whistles. I cannot believe Uhaul operates this way during a pandemic. I would like a major discount since I had to clean my own truck, ride with the worry of a check engine light and poor customer service. I would like to speak with a manager in addition to this response. I still have more to move but will not be using U-Haul. Please have someone contact me and I would appreciate a discount on the amount I paid in full upfront before all this happened. I would have never accepted the truck but I had been asked to pay prior to seeing the truck and was refused a change in vehicles. I would appreciate a response or I will find it necessary to write and continue to express my frustration with U-Haul. Thank you, Bill Rooney 704-400-1901 cell phone#..William R.
Awesome Service!Titus B.
I've had better experiences with Uhaul management and staff compared to the gentlemen helped with my trailer.Lanu M.
We dropped off after hours, so we did not go inside or interact with personnel. The u-haul app drop off was super easy. We so appreciated being able to drop off after hours.Stephanie B.
Give Dennis a raise! Great customer service and very knowledgeable. Smile (under the mask) goes a long way.James C.
Was charged extra 50 + with no explanationsYUFEI Y.
I think I was overcharged for items that I haven't even used or purchaseCarlos M.