Customer did not leave a comment.MaryAnne K.
Customer Reviews for Sheldon Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was a used condom in the cab and they charged me an extra day without noticing me first. When I called to dispute the charge they told me to call customer service.Harold C.
Customer did not leave a comment.peter Q.
If the cockpit was cleaner it would be great. But in general, the situation was not critical, it was not very dirty. However, the body definitely could have been cleaned better. Before using the machine, I had to sweep the floor there.Ihor S.
Customer did not leave a comment.Sandra S.
Customer did not leave a comment.Scott M.
Customer did not leave a comment.Bipul B.
Customer did not leave a comment.Kevin S.
I cannot open my final receipt via your email. Please resendLisa G.
Customer did not leave a comment.Luis G.
Customer did not leave a comment.Anu P.
The usb ports/ cigarette lighter to plug in phone cords and the outlet did not workTrampes W.
Customer did not leave a comment.Heidi W.
Additional charges were applied without verification of gas Guage. Had to debate all the charges including the insurance, which I had declined. The rep at the gas station was not understanding or willing to listen.Kaushal P.
I only drove the truck 5 miles but was charged for 42. The beginning mileage was incorrectly recorded on my contract, which I did not notice and of course have no way of proving. The truck needs a front end adjustment as it is difficult to keep on a straight line.Stephen E.
Customer did not leave a comment.Bobby R.
The team at Shell located Sheldon Rd. Are always super friendly and quick to help. I try to always rent from this team due to their superior service.Boyd A.
Great serviceERLINDA A.
This was an easy online account rental. Very easy and smooth transaction.Richard E.
Fix the UHaul app. The worst app I've ever used. Wasted over an hour of time between pick up and drop off. Tried to call for help, but it was over a half an hour wait and received help from the text chat (aka drop the key in the box, ignore the odometer and fuel and the app) quickly, but the app is terrible and would leave you stranded if it wasn't standard business hours.Jeffrey N.
Customer did not leave a comment.WESLEY R.
Customer did not leave a comment.MELISSA S.
Better signage.JACKIE H.
My pickup time was 5:00 AM. However when I went there for online check-in and pick up, the system told me to come at 7:00 AM when the store opens. Secondly, the rental charges were doubled although I had returned the truck within 24 hours (14 hours). The experience with customer care is not so good either as I was waiting for over 1 hour before the call disconnected on its own.Anjani K.
Customer did not leave a comment.Gabriel O.
Customer did not leave a comment.TIMOTHY J.
Customer did not leave a comment.ADRIAN L.
Customer did not leave a comment.Alexis D.
There is no signage for U-Haul.Cal J.
Customer did not leave a comment.ALEX V.
Customer did not leave a comment.MATTHEW N.
Customer did not leave a comment.Rebecca A.
Sheldon Shell was one of the best experiences I have had in regard to a UHual rental. Staff was super friendly and great customer service during the process.ALBERT A.
Customer did not leave a comment.HERLYS G.
Customer did not leave a comment.YAMILA A.
I was charge for 2 days. Because I pick up the truck 25 mins early. The staff never told me. I wanted to rent for 24 hours. Returning the truck during business hours no staff at location. Uhaul scan app did not list the location. The gas station attendant accepted the keys. But after many calls to the call center they did fix the problem. I felt uncomfortable so I returned the truck in 8 hours. Bad experience to say the leastRICHARD B.
Customer did not leave a comment.Allison S.
Customer did not leave a comment.vanessa P.
I paperless process of renting the van was flawless, I would add very efficient and informational. My pick up time was10 am and I was on the road with the correct vehicle by 10:08. All documents signed drivers license photo taken, The return process was even more efficient photo of the gas level and mileage and invoice emailed to me. Bravo U-Haul I will definately be using your services again in the future, I will also be sharing my positive experience. Thank you Terry Shultis, Happy CustomerTerry S.
Customer did not leave a comment.John B.
Customer did not leave a comment.Keely R.
There were no signs from the road. The few trucks they had were parked out back behind a shell gas station and so I could not find the place. I passed it three times. Needs more banners or advertising to be able to see from the road. All you can see is a car wash and a shell gas station. The check out was fast and the representative was friendly.JEROME M.
Customer did not leave a comment.Liliana M.
Service was great and process easyemilia C.
The van was in terrible condition and I got construction dust all over my furniture when I was moving. No one from UHaul reached out to me to rectify this issue, they just charged me for the cleaning.Marissa S.
Steering wheel was beyond out of alignment, no ac, hole in floor letting in engine heat. Just a bad experience overall really.Logan H.
The truck I rented was very old and difficult to operate. The brakes were not in good shapeArun Kumar N.
It was very messy to locate the UHaul office. In fact, you enter a building that says Subway, and you are serviced by folks from the Shell Gas Station. No indication where you are supposed to go for your UHaul rental.RAJESH KUMAR RAV C.
Customer did not leave a comment.rachel T.
Return is long and difficult. Will not use again. App is crap.Michael M.
Easy way to return the truck.ALBERT H.
Customer did not leave a comment.ASHELY B.
Got a fuel charged, when I was told to bring it back with an 1/8 above that I got the truck from. Phone disconnected!JONATHAN A.
Customer did not leave a comment.Diane D.
the car smell wasn't good.HWALTEO K.
They take more money and we don't know why? We left the truck before 5 and everything good.JULIO M.
The online pick up and return is glitchy. Sometimes works sometimes doesn't which is very frustrating for people who use it as a convenience. Needs major work.Jessica D.
Customer did not leave a comment.yvonne H.
Customer did not leave a comment.Joseph O.
The "guy who does U-Haul" was away for a minute in the afternoon when I returned the truck. Left the keys with the gas station attendant, who was friendly and helpful. I felt weird about just dropping the keys off, so I took pictures of the equipment for my own peace of mind; received a closing statement from U Haul about an hour later with no exceptions/issues. I felt better about the experience and would rent here with a reservation.John M.
Customer did not leave a comment.renee R.
I had the most amazing experience renting a truck from this location. It was a breeze in and out, like a fantasy, the person that took care of my experience was superb. Now I want to rent a truck everyday, I will look for any reason so I can rent one of these beautiful trucks that by the way was so easy to use. What an incredible experience that I will never forget.Freddie M.
Easy transaction, very friendly staff, located inside a shell station to filling up with gas was a breeze!LISA S.
Customer did not leave a comment.MITCHEL P.
Customer did not leave a comment.Lucas N.
Customer did not leave a comment.CALEB S.
Nothing there but a drop box.Keith C.
Customer did not leave a comment.Angelo D.
Customer did not leave a comment.JORGE A.
Customer did not leave a comment.Kathleen A.
The service at drop off and pick up was outstanding, will use U Haul in the future and will refer to friends.Lee M.
No washer fluidDIANE D.
Awesome serviceGary K.
Customer did not leave a comment.MARC B.
I reserved oct 31 at 9 pm Saturday..by mobile and when I arrived at the location shell seldom tampa..went thru the required log in steps..was then prompted to see inside teller to provide me with very code..that person was not present...the lady working gas station counter was rude and called the employee who does uhaul..he said he didn't see my name reserves and for me to return next day 7am..that they don't provide 24 hrs. Uhaul pick up service....false advertisement site..never will go to this location for rentals.finally I returned next morning at 7 am making my moving a whole day behind.Glaynes A.
Customer did not leave a comment.jose B.
Customer did not leave a comment.DENNIS M.