Customer Reviews for Spring Branch Store
(U-Haul Neighborhood Dealer)

452 reviews

9650 US Hwy 281 N   Spring Branch, TX 78070

(830) 885-7766

Location Hours

  • Mon-Thur: 8 am - 5 pm
  • Fri-Sat: 8 am - 4 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(830) 885-7766

9650 US Hwy 281 N
Spring Branch, TX 78070

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 5 pm
  • Fri-Sat: 8 am - 4 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Tiffani E. 
Rating:
5.0

Customer did not leave a comment.

Amanda N. 
Rating:
4.0

Customer did not leave a comment.

Stephen B. 
Rating:
2.0

Customer did not leave a comment.

Derek P. 
Rating:
5.0

Customer did not leave a comment.

Sharon N. 
Rating:
3.0

We were scheduled to pick up the uhaul at another location, but their doors were locked and we were sent to this location. Upon arrival at the new location, we were told the person that does it was not there ( this is now 2 hours after our scheduled pick up). I contacted uhaul and finally was told the employee was on his way back to issue the uhaul. When he came in, it was obvious that he was angry stating “I can't even go to lunch”. Pick up rental was a complete mess simply because the first location couldn't be bothered to be open during their scheduled time.

David O. 
Rating:
2.0

There were no signs anywhere about where to park. We couldn't find the key drop box and there wasn't even 1 sign that said it was a uhaul location. Nobody there to help us cause apparently the owner was hanging out over at the gas station across the way. We had to go ask another shop then go to the gas station and find him for help.

Lauren H. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
3.0

Customer did not leave a comment.

Scott C. 
Rating:
1.0

There was no where to leave the key for the vehicle, I looked for almost an hour around the entire property with another person. It was a complete nightmare.

Bridget W. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Everything was fine. The truck ran well, we didn't have any problems. The truck was very clean, We also used an appliance dolly that was in good shape.

Diane C. 
Rating:
1.0

Truck was old, windshield hadn't been cleaned, exhaust fumed entered the cab and steering pulled strong to the left. Only 20' truck dealer had

elvis S. 
Rating:
4.0

Customer did not leave a comment.

Jerry G. 
Rating:
3.0

He wa a jerk. And refused to listen.

Jennifer R. 
Rating:
4.0

Customer did not leave a comment.

TODD T. 
Rating:
3.0

Customer did not leave a comment.

Raymond H. 
Rating:
5.0

Customer did not leave a comment.

peter L. 
Rating:
4.0

Truck brokedown

Dave F. 
Rating:
5.0

Jimmy was very helpful!

Michael C. 
Rating:
1.0

It turns out the representative lied to us about the charges and double charged us on every line item. They did not fill out the invoice as they told us they were. Truly misrepresentation of U-Haul and the appropriate fees.

Jean O. 
Rating:
5.0

I've used this uhaul location 3- times in the last 18 months and the service is great. Would definitely recommend it.

Bella L. 
Rating:
2.0

Nobody likes dealing with a bear. Grumpy manager. I took back my truck a day early doesn't make a difference. No refund was given. Poor communication when I knew I went over on mileage. I want to pay then. The manager disappeared. 35 minutes later I ask cashier if the Uhaul person was coming back for me to pay the amount due? I was told then I would get an email. Poor communication. Very disappointing.

Bonnie E. 
Rating:
2.0

The person that works there and handed the keys too, he wasn't very informative and couldn't answer our questions

Blaine T. 
Rating:
5.0

All good. Great people, great truck! Sincerely, Earl.

EARL B. 
Rating:
4.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

LORENA S. 
Rating:
2.0

No signage or any indication as to where to drop off the equipment, gas station attendant told me to move it because it wasn't in a good spot. It was a 26' truck and car trailer, so there really wasn't a good spot to put it. Ended up moving it where I was instructed- very poor layout and no signage anywhere

Patrick F. 
Rating:
5.0

Everything is perfect.

Romeo P. 
Rating:
5.0

Customer did not leave a comment.

Ken G. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Ahmad A. 
Rating:
5.0

Customer did not leave a comment.

Dylan M. 
Rating:
5.0

Customer did not leave a comment.

ERIC P. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Karen T. 
Rating:
5.0

Excellent quick service

Kebvin W. 
Rating:
5.0

Customer did not leave a comment.

Cole H. 
Rating:
5.0

Get the business more space. They do a great business but don't have enough space to move around.

Wes R. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

A+

Pragmacio T. 
Rating:
5.0

Customer did not leave a comment.

Ken G. 
Rating:
4.0

Customer did not leave a comment.

Gwen W. 
Rating:
4.0

Had to clean windshield and outside mirrors before I could safely drive

Mary R. 
Rating:
5.0

Customer did not leave a comment.

Lorelei M. 
Rating:
5.0

Spring Branch Store is fantastic. Great group of folks and super low hassle to get a trailer to help with your project. Recommended!

Melissa L. 
Rating:
5.0

Just make it more obvious where to sign in. There are a lot of small businesses there.

Joseph S. 
Rating:
5.0

I'm not good with online things and Jim was immensely helpful in checking me in and out even though it was after hours. And calling to extend my rental date was easy too. Thank you.

Barbara T. 
Rating:
5.0

The gentleman that help me hook up the trailer was very knowledgeable and helpful.

Douglas B. 
Rating:
5.0

Quick and easy, drop off was the same,

DAVID B. 
Rating:
5.0

The place was a little hard to find, but once found, everything went extremely smooth.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
Rating:
2.0

Dropped off trailer and notified attendant. He indicated manager was not in but would let him know we gripped trailer off. He did not. Tried unsuccessfully to do self check-in, and UHaul website would not work and still doesn't. Consequently had to call and wait to ensure trailer was returned and ticket closed. Again, it wasn't.

James B. 
Rating:
5.0

Customer did not leave a comment.

Mendi H. 
Rating:
4.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

BILL W. 
Rating:
5.0

Customer did not leave a comment.

Johnie A. 
Rating:
5.0

Please keep up the nice work. the staff was professional an courteous. They were helpful with the app and great at multi tasking. Thank you for your service !

Monica V. 
Rating:
5.0

Customer did not leave a comment.

MariCarmen W. 
Rating:
1.0

Truck died was stranded for an hour tire was flat after pickup

SIMON G. 
Rating:
1.0

I have rented from UHaul twice over the last 1.2 years. Both times, the equipment I had reserved well in advance was not on site. Both times I was required to drive at least one hour extra to get the equipment. I asked if I could drop off the uhaul where I was supposed to pick it up, but I was denied this request as well. I have always been happy with the actual equipment, but Uhaul's complete lack of customer service will prevent me from EVER using them in the future. The CEO and managers should be required to read, “QBQ: The Question Behind the Question.” It is a quick read and available at any library. The company needs some serious training.

Sean J. 
Rating:
1.0

Be WARNED!!!! We didn't even use the U-haul to the location because of a family emergency and they still charged us for the total amount. I would of thought that by seeing the miles we used was far less than the location I would receive money back, and they charged $20 for gas in which we only went 10 miles with the full gas that they put in there. So they made a huge profit out of this rental that wasn't even used. Never will I use this company again and I will report this company to the BBC.

Ann O. 
Rating:
5.0

Customer did not leave a comment.

Alireza A. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
5.0

Customer did not leave a comment.

Johnny A. 
Rating:
5.0

Customer did not leave a comment.

TANYA E. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA C. 
Rating:
5.0

Customer did not leave a comment.

Alireza A. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
1.0

Asked his coworker where the U-Haul was located. Coworker indicated the U-Haul retailer. Retailer was rude because I was wearing a mask. Retailer was snide and condescending pointing to the U-Haul swipe payment cash machine and ‘said ‘that's what the sign says' . Retailer Said he didn't believe in Covid and kept opining his opinion how people die and Covid is just a government fraud even though I told him had family in hospital now and have had family pass's from it. Slowed process of checking out just to opine more how Covid is not real etc. whole attitude from U-Haul retailer was one of condescending and arrogant behavior. And no wouldn't send my worst enemy with that trash of a retailer.

TIMOTHY B. 
Rating:
5.0

As usual, this is the best Uhaul location I've ever used.

Michael M. 
Rating:
3.0

Uhaul charged me 3 times- $350 on Feb 5, $324 on Feb 6 and $324 on Feb 7. The uhaul was picked up on Feb 5 and returned on Feb 5. Why would I be charged several times over the following 3 days? Not happy at all. Called uhaul and they were no help and said they can only see one charge. I'm now $-74.00 in my bank account. I will never ever rent from uhaul ever again.

Sara G. 
Rating:
5.0

Customer did not leave a comment.

Savannah H. 
Rating:
5.0

The entire experience was great. Good customer service and professionalism from beginning to end.

Lawrence C. 
Rating:
2.0

Zero customer service from man at Pick up location. Would not recommend to a friend. There are better locations close by.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Allen N. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
3.0

Van's exterior was dirty. There was no fluid in the window washer.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Dolores M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Everything was excellent.

Jon H. 
Rating:
4.0

Customer did not leave a comment.

Winston C. 
Rating:
5.0

Best truck rental experience ever.

Joe S. 
Rating:
1.0

broke down for 8 hours . Thought i might have an email Bill come back and we will give you 50 credit for another use.

WILLIAM F. 
Rating:
3.0

Customer did not leave a comment.

Jesus D. 
Rating:
5.0

Explain the Text check out of the truck better. I didn't get the text link until I had left the store.

Brian S. 
Rating:
3.0

Easy to get to. Easy check out.

Katherine B. 
Rating:
5.0

Customer did not leave a comment.

Christen P. 
Rating:
5.0

They went out of their way to make moving a positive experience.

Terry T. 
Rating:
5.0

Customer did not leave a comment.

Ronald A. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Alireza A. 
Rating:
5.0

Customer did not leave a comment.

Alireza A. 
Rating:
3.0

Required to fill gas tank, but tank was not full when received. Took 15.5 gallons to fill for 79 miles. 5 miles/ gallon

Robert H. 
Rating:
5.0

More prompt service. Had to wait a few minutes for Mike to finish on the computer. Perhaps he was pulling up my contract? My appliance dolly was not in the u-haul. Had to ask for it. Glad I caught that since this was a one way rental truck. Ask for a receipt for anything you put on your payment card!!!! Otherwise, an ok experience.

Carol D. 
Rating:
5.0

Customer did not leave a comment.

Manuel R. 
Rating:
5.0

Customer did not leave a comment.

Dusty D. 
Rating:
5.0

Fast and friendly service

Alireza A. 
Rating:
5.0

Excellent customer service

Alireza A. 
Rating:
5.0

Customer did not leave a comment.

Ken G. 
No reviews have been submitted for this location.

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