I rented a u-haul truck from Stony Hill Hardware that didn’t work. I asked a truck driver for help and he told me there was a serious problem with the front end that was causing the steering wheel to feel very loose and wobbly and also a problem with the transmission. Also, the truck had trash and other people’s belonging’s in it and when I told the owner of Stony Hill he said that it isn’t his problem or responsibility and that I would need to call U-haul’s 800# to prevent the truck from being rented to another person. He also said that U-Haul doesn’t require them to check trucks in between rentals so finding other people’s belongings and trash in the truck is common and also not his responsibility since that is a u-haul policy. I picked up the truck from a person at Stony Hill hardware (they gave me the keys) and assumed that they would provide clean trucks that are working but they do not. The owner of Stony Hill Hardware said I need to rent a truck directly from a u-haul store if you want to be sure the truck you rent works and doesn’t have other people’s belongings and trash in it. I hope that in the future Stony Hill Hardware will consider letting people know that before the rent u-haul trucks from them. It is especially frustrating that the only way to prevent Stony Hill Hardware from renting the same broken truck to other people is for me to call u-haul’s 800# and inform them of the problem myself.
JODIE M
Customer Reviews for Stony Hill Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have used this drop off multiple times and every time has been great.
Neil WThe first try to rent failed, because according to uHaul, my bank declined the downpayment by VISA. However, my bank had no knowledge that any request for payment from uHaul appeared in their logs. So I called uHaul corporate, but all I could reach was a generic recorded message "we are open for calls at 6am Arizona time zone. I am on the each coast, so the difference is 3 hours, yet from 9am to noon Eastern time, all I got was a recording to "leave a message". After five calls all morning, I never got a live representative and nobody returned my call (messages were always polite and brief). I double checked and made sure three payment methods were up to date, and funds or credit line were available. Everything was 100% in good order, correct, as many prior rentals were transacted this year with no problems whatsoever. Had any representative returned my call promptly, I would have known exactly what the problem was: My *corporate* payment method needed to be updated. There is only one option and zero alternative methods, and the option to update corporate payment is buried in the menu AND you have to explicitly make sure you are logged into uhaul.com/corporate to get that done. Simply updating the THREE available payment methods in uhaul.com (NOT CORPORATE) WILL NOT BE RECOGNIZED by uhaul.com/corporate. I had to do my own sleuthing to figure this out. And when I finally connected with a live representative, first try simply shunted me to a voicemail, then I had call back and insist on escalating my query to a LIVE supervisor to confirm that payment was in good order. I had to cancel and reschedule the rental for the following day, having wasted countless hours to find out what went wrong WHILE WAITING FOR A CALL BACK WHICH NEVER HAPPENED. Solution to this issue: uHaul need to rewrite their software from the ground up, remove the schism between retail and corporate, and integrate payments by merging retail with corporate. Web browser and smartphone android apps DO NOT work seamlessly, and while logged into uHaul.com/corporate, sometimes the app or website exits into uHaul.com. It is not obvious to the user that there is a drop down menu which reveals the *corporate* user option, I discovered that by accident. Web response is also very slow and laggy.
David WThe owners are very personable and helpful. This is my third time renting from them.
herb ktrailer was ready when needed, the two people i worked with were very friendly and helpful, will make this my preferred location whenever i rent from uhaul, they were great
Michael SLast minute rental noproblem made it smooth not bad for 100 $incl gas perfect experience
STEVEN SThis location it pretty fast and easy i like it I would differently recommend this location to anyone
CLIFTON NThey were great. Easy check in and check out.
DAVID SGreat customer service
ANSELMO DThe Stony Hill Hardware owners are terrific. Equipment was clean and in excellent condition. Couldn't have asked for a better experience!
DIANNA PVery well maintained establishment, good customer service and easy pick up and drop off rental!
BENJAMIN RThe people at Stony Hill Hardware were amazing to work with!
MICHAEL Gvery friendly & lovely customer service
PETER RGood Communication Positive Location Highly Recommended!
CHRISTOPHER FBest place to rent anything from UHaul. The owners are awesome and known their equipment. I have recommended them many times in the past and will continue to do so.
MARK DThe people working in the so kind and helpful
ANTONELLO CLovely people in the store and smooth transaction renting the truck.
Lisa GGreat location and very nice people at Stony Hill Hardware ... would definitely rent from them again if the opportunity comes up .... only comment is that the gas mileage was very poor .... I went 40 miles and used 6 gallons of gas ..... that seems pretty awful in this day and age
FRANK SThe people at Stony Hill Hardware could not be nicer or more professional. I would never go anywhere else.
ROBERT GThe employees/owners are very nice and good people. They are always very helpful. I always try to use that location (Stoney Hill Hardware Store in Bethel). I have been using them for years.
INGO RExcellent experience
ROBERT MGreat convenient location to rent from. Repeat customer for local moves. Would definitely recommend. Fair price.
ERIC LThe van was relatively new, clean on the exterior, but obviously has not had an interior cleaning in some time.
MATTHEW SEverything went great. The equipment was in very good condition and the whole process was very efficient. Although I didn't need help, I was surprised that you didn't inquire about my experience driving with a trailer. I would recommend having renters demonstrate their ability, and offer tips and/or instructions as needed.
STEPHEN KStony Hill Hardware was excellent to work with! Everything went smoothly! I highly recommend this place for U-Haul rentals along with any of your hardware store needs!
MICHAEL GCustomer services
BEVERLEY CWhen I originally requested the service at the East Hampton location, I was told the rate was per day. I returned the vehicle two days earlier. I was expecting a refund. However, I was told at the dropped off location that it was a flat rate because it was a one way service and that I was not getting no refund.
ADRIANA GWe went a total of 28 miles. When finished with our trip we put 4 gallons of gas in the tank, assuming that the truck would get at least 7 miles per gallon. We later received notice that we had been charged for an extra two gallons of gas (an extra $10) because somehow the needle on the gas gauge wasn't close enough to what our check in person thought it should be. It was frustrating to be charged for this extra gas which we did not use, unless this truck gets less than five miles to the gallon, which is very doubtful (Google says this truck gets 10-12 mpg). I'm not sure we want to use this UHaul location again. The extra charge for gas was extremely subjective.
SHAWN WAwesome
JOSEPH FVery professional check-in. They hooked up the trailer, when I returned they were right there to disconnect, no waiting at all.
FRED JGreat experience, no BS. Will rent from them again if the opportunity presents itself.
RALPH AThis location is great, the people running it are very kind and helpful.
SHIRAN NThis was my first experience renting a truck from Uhaul and I would highly recommend this to someone. The women who helped us at the store was fantastic. Professional, knowledgeable and courteous... thank you, Edward Saunders
EDWARD SEveryone was very helpful, kind and informative
KAREN HEverything was great. Pick up went smoothly at the store, the truck ran great and drop off over the holiday was simple. Overall, great transaction. Much appreciated.
DAVID HUnfortunately I was charged a $15 insurance charge that I had declined. I’m busy moving so I need to address this with the owners once the dust settles but it is an unexpected hassle
PAUL JGreat experience. I appreciate the local U-haul business.
SHANE RFuel tank on trucks is not exact. Returning customer gets short end of stick if returning full, as instructed. 10ft truck doesn't take 20$ worth of gas to drive 13 miles. Response from onsite uhaul manager tough, you should have only filled enough to hit F. Most rental companies track gallons in/out.
Jesse GGreat people to deal with
PHILIP GA great experience all around!
JEFFREY DInside windshield was filthy very hard to see out of. Inside of the truck smells horrible like dirty socks. Service at the store was great.
JEAN CNothing!
PAUL LThe location and store owners were great, but I got the truck without a full tank and had to fill it to full to return it. When I got the truck it was 1/4 Empty, so I paid a lot in gas even though It was already 1/4 Empty.
Micah HDid not like the way he charged me 8 $ for insurance without asking me. At the same time I had my own insurance
MOHAMED ANot a thing. Great service and easy to rent.
THOMAS KThe dealer I picked up the truck From could not have been nicer! Very professional and very friendly. The truck, is a disaster. Even though the interior seating area was very clean. This truck is barely drivable. Only after I was several miles into my trip did I realize that the entire truck is driving a skew. The rear axle is misaligned due to previous damage. Also the exhaust system is open, or broken. Which severely impacts the engine compression, leading to terrible gas mileage. It probably cost me twice as much gas for this trip as it should have. The truck has very little power, even going up the slightest incline, even empty. And the exhaust is as loud as all hell. The tires on the driver side are completely bald and ready to blow. I don’t know why this truck has not been maintained. It’s obvious it has not been serviced or maintained for some time. The vehicle drives very very poorly. And seems to be getting worse. I recommend taking this vehicle off the road and repairing it or scrapping it. The rear axle is literally loose! And shifting around as the truck stops and goes! I’m really shocked that you let this nightmare out onto the roadway! This has not been a good rental experience at all. I took the liberty of taking photographs and video available upon request.
BRIAN BIf it ain't broke don't fix it
Michael HVery friendly and fast! Never had a problem renting from this location.
JAMES TEverything was great
ILONA BSuper friendly and helpful couple running the location and were such a pleasure to work with.
JOSEPH LGreat service and assistance.
ROGER YVery friendly and efficient.
NICHOLAS A