Customer Reviews for Stony Hill Hardware
(U-Haul Neighborhood Dealer)

1,705 reviews

34 Stony Hill Rd   Bethel, CT 06801
(One mile away east of exit 8)

(203) 297-6771

Location Hours

  • Mon-Sat: 8 am - 4:30 pm
  • Sun: 9 am - 2:30 pm
Special Operating Hours
  • 10/11/2022 - 10/12/2022: Closed

Services at this Location:

Contact Us

(203) 297-6771

34 Stony Hill Rd
Bethel, CT 06801
(One mile away east of exit 8)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 4:30 pm
  • Sun: 9 am - 2:30 pm
Special Operating Hours
  • 10/11/2022 - 10/12/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

CRAIG S. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Great Rental location from really good people!

Jeffrey Chris J. 
Rating:
5.0

Customer did not leave a comment.

DAVIDA T. 
Rating:
5.0

Caroline at Stony Hill Hardware was amazing. She made the whole process very easy.

John K. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

LUIS U. 
Rating:
5.0

Check in and check out was quick and easy. The van was ready to go! Nothing needed to improve. Thank you.

Yvonne G. 
Rating:
5.0

Location was great. Uhaul corporate organization is the worst. You need to get your shit together.

cliff C. 
Rating:
3.0

Everything went smooth and truck was clean. Had problem checking in and getting vehicle key. Put combination in but box did not open. Called help line but still had to wait for location to open. 2Hrs lost doing move.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

patric R. 
Rating:
5.0

Customer did not leave a comment.

gertrude M. 
Rating:
5.0

Great experience all around

Gary B. 
Rating:
4.0

Customer did not leave a comment.

Stephanie T. 
Rating:
3.0

I recommend the location but not Uhaul. If I didn't run to the Ridgefield location the day of and found that my truck keys and equipment were not available I would have had to cancel a long planned move. I had to add 30 miles to my trip and figure everything out over the next 4 hours. No complaints about Stony Hill. But the measly $50 credit hardly compensated me for the loss time, extra miles and added stress. Highly unlikely i would rent from you again from this experience. This is not a reflection of Stony Hill but more of management and Ridgefield location.

Corrado A. 
Rating:
5.0

Customer did not leave a comment.

Jared U. 
Rating:
5.0

Always a pleasure dealing with stony hill

P A. 
Rating:
5.0

Customer did not leave a comment.

robert D. 
Rating:
5.0

Everything went smoothly

Debbie M. 
Rating:
5.0

Nothing

thomas F. 
Rating:
5.0

Very friendly service and van was spotless!

Francis G. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Worked well for me. Easy pick up, easy drop off. Nice people.

Brian O. 
Rating:
5.0

Excellent service

Helen A. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
4.0

Customer did not leave a comment.

Patrick O. 
Rating:
5.0

Customer did not leave a comment.

Kerrigan W. 
Rating:
5.0

Customer did not leave a comment.

Frederic C. 
Rating:
5.0

Customer did not leave a comment.

Edgardo C. 
Rating:
5.0

Customer did not leave a comment.

THOMASC W. 
Rating:
5.0

Customer did not leave a comment.

susan W. 
Rating:
5.0

They were great. Quick and friendly.

David L. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Alison H. 
Rating:
5.0

We rented in Bethel, and the owners of the hardware store, were so kind and helpful.

Lydia G. 
Rating:
5.0

staff very friendyl and knowledgeable helped to hook and unhook ,

Shah N. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

SHEPARD L. 
Rating:
3.0

When I obtained the vehicle, the woman told me about getting gas before drop off. She said with the estimated 10 miles, I would only need to get one gallon. I only drove it 9 miles. Instead of driving an additional 2 miles to a gas station and back for one gallon, I just dropped it off seeing it would cost $2 for mileage. I received the bill which was for 2 gallons of gas for a total of $12. I can't believe I used 2 gallons of gas for 9 miles of travel. So I thought I was going to break even, instead I spent more,

Richard B. 
Rating:
5.0

It was very easy to pick up the truck and drop it off.

Wendi B. 
Rating:
5.0

Customer did not leave a comment.

Domenic P. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
5.0

In and out in no time. Smooth as could be. Straight up, knowledgeable people.

joe M. 
Rating:
5.0

Staff was super friendly and helpful!

Carlos A. 
Rating:
1.0

The trailer was not the sizes advertised and it wouldn't fit my lawnmower I knew it immediately and they would not give me my money back you people fuck suck

Jacob S. 
Rating:
5.0

The trailer was great and so was the service. The hospitality was amazing and had zero issues.

James P. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Rivelino M. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
5.0

Have rented the pickup truck twice now from this location and had great experiences both times. Staff is very courteous and organized. Highly recommend this facility.

Michelle K. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Very Friendly

Felix R. 
Rating:
5.0

Everyone was courteous and professional and made my pick up move easy ! Thanks 😊 a lot

dale W. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Everything went smoothly. Great experience!

Michael P. 
Rating:
5.0

This location does a great job. Great service every time.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

The owners were great and professional, couldn't have gone any better.

MARK E. 
Rating:
5.0

The staff that rented me the truck was very professional.

Robert M. 
Rating:
5.0

everything was great

bill L. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Henning V. 
Rating:
5.0

Customer did not leave a comment.

Kathryn M. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Our second time renting from this location- they are simply amazing, kind and courteous!

Kristie P. 
Rating:
4.0

They always get it right.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETHLAUREN A. 
Rating:
5.0

No way to improve! The store owners are very nice and knowledgeable. They even have a great dog. Top notch equipment and friendly service can't be beat.

Christopher S. 
Rating:
5.0

Excellent experience!

matthew R. 
Rating:
5.0

Customer did not leave a comment.

Ning X. 
Rating:
5.0

People at the rental are very friendly

Angelo F. 
Rating:
5.0

Was confusing to rent more than one day. Did not get that. Also truck rented was stuck in low gear too long, i would check that out. Other than that a great experience.

ROBERT H. 
Rating:
3.0

Customer did not leave a comment.

Clifford C. 
Rating:
5.0

Customer did not leave a comment.

Benjamin M. 
Rating:
5.0

Everyone that helped me was friendly and knowledgeable

Dan B. 
Rating:
5.0

Exceptional service definitely customer oriented!

Linda H. 
Rating:
5.0

Not much

STEPHEN H. 
Rating:
5.0

The best U-Haul experience I've ever had.

Ethan U. 
Rating:
5.0

Friendly

Rodney B. 
Rating:
4.0

Customer did not leave a comment.

Alan A. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Nithibg

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Great, clean, and fast

Mirsad C. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

complimentary hot tea

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

maria P. 
Rating:
2.0

Returning uhaul van was a nightmare after hours. Utilizing the website to return was not a good experience. Had to call uhaul number, reported the situation. Had to leave van at uhaul location and came back next morning. The person at uhaul told me not to worry and that i would get email confirming return. I never received anything. Disappointing.....ed. rivera

edwin R. 
Rating:
5.0

Customer did not leave a comment.

jeff W. 
Rating:
4.0

Customer did not leave a comment.

ginette B. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
5.0

Send my invoice to my email or text, did not receive final bill.

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
3.0

Customer did not leave a comment.

Dan F. 
Rating:
5.0

Everyone was great. When I initially called for info Emily was extremely helpful, patient and knowledgeable. It was a pleasure to deal with her.

Jean C. 
No reviews have been submitted for this location.

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