My first time trying to use the u haul phone app to self check out the equipment. The user experience was awful! Too many demands for pictures of this and that. Then 3 alternate contacts! Unreasonable!!! Then they tell me to retake my picture without sunglasses! They weren't sunglasses, ever hear of photo grey lenses? The app made it impossible tho retake the photo. Then you say you will call me but didn't and canceled my reservation. Impossible to complete the requests. Wasted 45 minutes. The people in the store had to intervene. Terrible experience with the app!!!!LAURENCE B.
Moving Truck Rental in Bethel, CT at Stony Hill Hardware
(U-Haul Neighborhood Dealer)
Bethel, CT 06801
(One mile away east of exit 8)
Services at this Location:
- Mon-Sat: 8 am - 4:30 pm
- Sun: 9 am - 2:30 pm
Special Operating Hours
- 5/10/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Bethel, CT 06801
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 5.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The app for mobile checkout is frustrating. If you are going to need that many pictures then you need to improve the upload connection at your end or lower the pixel density. It took 4 - 5 attempts to finally checkout. And I had a strong signal.Joseph M.
U-haul online checkin should be fixed so it worksMICHAEL R.
Great experience! The representatives were very friendly and helpful! Will use this location again and highly recommend to friends and family.THOMAS S.
Nothing - the service is excellent as is.CHRIS G.
Truck was very dirty - pick up from store was not friendly or helpful - will not use ever againRICHARD H.
Great customer service, very friendly and helpful.JAMES O.
Entire process was fast, efficient and easy. Thanks.ROBERT C.
Very good experience.Richard A M.
The van was dirty inside and smelled bad. Guess it doesn't get wiped down between customers like it does at U-Haul storage place? But it was faster service at this location than the U-Haul storage location and more convenient.x I just wish the van wasn't so dirty especially with covid. Ned time I'll bring my own Lysol wipes and clean it before I get in.MELISSA E.
Very easy process with very nice personnel.PETER L.
It was perfect. Close to home. Knowledgeable owners. Nothing to improve!THOMAS H.
Stony Hill Hardware is awesome. Such a welcome alternative to the big box storesWILLIAM S.
Nothing. Customer service was excellent, I was greeted very nicely and professionally. Very welcoming. That's the way every business should be run.REBECCA R.
Very helpful. ProfessionalMICHAEL D.
Very easy and the least stress during the move, thanks!Elizabeth O.
2nd or 3rd rental. Convenient and friendly!MICHAEL K.
Exceptional service! Incredibly easy and smooth transition! Great people and wonderful store for many needs!GINA B.
Very nice lady at the store. She was very patient and helpful.ROGER C.
Back door in trailer open hardVASYL B.
Very good customer serviceDAVID N.
Disappointed with Uhaul corporation for not guaranteeing and stocking a local uhaul trailer, as requested. We had to drive an hour and a half to this location for pickup. Uhaul needs to guarantee local pickups when people are on tight moving deadlines.DANIEL T.
The people a the rental location were wonderful to deal with couldn't have been there easier.MARK E.
Both phone and in person customer service was fantastic. Will definitely go out of my way to use them again.CJ M.
Great experience at this location. I am concerned as the amount billed to my credit card exceeds the actual receipt amount.FREDRICK S.