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Jason S.
Customer Reviews for Stony Hill Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were great. Quick and friendly.
David L.We rented in Bethel, and the owners of the hardware store, were so kind and helpful.
Lydia G.staff very friendyl and knowledgeable helped to hook and unhook ,
Shah N.When I obtained the vehicle, the woman told me about getting gas before drop off. She said with the estimated 10 miles, I would only need to get one gallon. I only drove it 9 miles. Instead of driving an additional 2 miles to a gas station and back for one gallon, I just dropped it off seeing it would cost $2 for mileage. I received the bill which was for 2 gallons of gas for a total of $12. I can't believe I used 2 gallons of gas for 9 miles of travel. So I thought I was going to break even, instead I spent more,
Richard B.It was very easy to pick up the truck and drop it off.
Wendi B.In and out in no time. Smooth as could be. Straight up, knowledgeable people.
joe M.Staff was super friendly and helpful!
Carlos A.The trailer was not the sizes advertised and it wouldn't fit my lawnmower I knew it immediately and they would not give me my money back you people fuck suck
Jacob S.The trailer was great and so was the service. The hospitality was amazing and had zero issues.
James P.Have rented the pickup truck twice now from this location and had great experiences both times. Staff is very courteous and organized. Highly recommend this facility.
Michelle K.Very Friendly
Felix R.Everyone was courteous and professional and made my pick up move easy ! Thanks 😊 a lot
dale W.Everything went smoothly. Great experience!
Michael P.This location does a great job. Great service every time.
Steven A.The owners were great and professional, couldn't have gone any better.
MARK E.The staff that rented me the truck was very professional.
Robert M.everything was great
bill L.Our second time renting from this location- they are simply amazing, kind and courteous!
Kristie P.They always get it right.
Robert M.No way to improve! The store owners are very nice and knowledgeable. They even have a great dog. Top notch equipment and friendly service can't be beat.
Christopher S.Excellent experience!
matthew R.People at the rental are very friendly
Angelo F.Was confusing to rent more than one day. Did not get that. Also truck rented was stuck in low gear too long, i would check that out. Other than that a great experience.
ROBERT H.Everyone that helped me was friendly and knowledgeable
Dan B.Exceptional service definitely customer oriented!
Linda H.Not much
STEPHEN H.The best U-Haul experience I've ever had.
Ethan U.Friendly
Rodney B.Nithibg
Scott D.Great, clean, and fast
Mirsad C.complimentary hot tea
Thomas P.Returning uhaul van was a nightmare after hours. Utilizing the website to return was not a good experience. Had to call uhaul number, reported the situation. Had to leave van at uhaul location and came back next morning. The person at uhaul told me not to worry and that i would get email confirming return. I never received anything. Disappointing.....ed. rivera
edwin R.Send my invoice to my email or text, did not receive final bill.
SCOTT K.Everyone was great. When I initially called for info Emily was extremely helpful, patient and knowledgeable. It was a pleasure to deal with her.
Jean C.great experience. easy and straithforward
Marcio L.The employee Ron the older guy, I have on hi def video moving the truck from the spot, That I checked it out and returned it to and where the fuel indicator would read lower due to him positioning it on an incline. He was very corrupt and sneaky. I might add that he charged me the clean up fee even though I brought the truck back cleaner then I received it.
Joshua G.Friendly,Knowledgeable , and Professional.
Joshua G.Very convenient and friendly, easy to use! Thanks for helping us move to our new home!!
Lizz O.Trailer was great, towed very well. Your video tips were very helpful. I'm not new to towing but, the videos were informative and a great help to most folks. The booking and return system is easy and efficient. I will be renting again in the near future. 🙂👍🏻🇺🇸
joseph C.Smooth and easy process. Helpful staff
Toby K.The truck we rented was very clean and was easy to drive. All was well.
LARA B.Nothing comes to mind, they were super nice and the location was convenient for me.
VINCENT D.Had to stop at gas station and clean windshield.
ROBERT J.Everyone was very helpful and friendly. Easy return, we just gave them the keys. Ordered online the day before and the van was ready to go the morning we needed it. Very nice experience. These guys are great.
MATTHEW B.great
tara E.Overall, a solid experience, with one exception. The man helping me (I think he's the owner of the store) has terrible customer service. He's arrogant and unfriendly. Every interaction with him seemed as if the whole rental process was nothing but an annoying burdensome event. However, the woman helping me was great. She was super friendly and a pleasure to work interact with.
JEFFERY J.Providing a couple of long straps would help out for tie down. People forget to bring these straps with them. If this could be provided during rental of truck. Thanks.
CHRISTOPHER C.Disclaimer, this is a problem with uhaul and their policies, and not the location. It took me longer than necessary after I got to the pick up location to drive it away the extra verification taking extra time trying to process it online, and even when I dropped it off it required more extra steps. Maybe if there was a warning, that it takes about 10 min to do anything, and that the website is also faulty, which was what I experienced when I was returning my equipment, the website would give me an error message. I would've rented it for an extra hour if I knew processing takes this long, I even had to go inside a store for my key, even when I chose to do the option to do everything for myself online. It was a terrible experience, and if I were to need this type of service again, I would not use it. Also there were hidden fees I did not face until I was using the service. It never told me the full price until I was about to take the van out. I read the terms and conditions for usage, and 6$for a gallon of gas? 1$ for every mile. If I knew of a different company that offered the same service at a different price, I would've taken that. And now I know that there is a different uhaul service I could borrow from. So no, I would not use this service due to hidden fees and undisclosed processing time.
Minjo M.