Customer Reviews for Stor Mor Mini Storage
(U-Haul Neighborhood Dealer)

464 reviews

1317 State Route 31   Oswego, IL 60543

(630) 608-2587

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(630) 608-2587

1317 State Route 31
Oswego, IL 60543

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Liliana M. 
Rating:
5.0

Best place to storage your things & very nice people working there.

Laticia j.  |  Overall Experience 
Rating:
1.0

Have inside dementions on your website upfront. I rented a 9by 5 that was only 45 inches inside demention. Paid for it but never used. Should not have 9x5 on trl if it's not. Will never use u haul again.

Clifford S. 
Rating:
5.0

Great moving experience thanks to U-Hal

Adam J. 
Rating:
4.0

Customer did not leave a comment.

ALYSSA R. 
Rating:
5.0

Brian was very helpful and always considerate, it was a please dealing with him, and we always felt that our belongings were safe and secure.

Riley B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy D. 
Rating:
5.0

Customer did not leave a comment.

Mauro S. 
Rating:
5.0

Customer did not leave a comment.

Kirk B. 
Rating:
3.0

Customer did not leave a comment.

Jeff K. 
Rating:
5.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

Customer did not leave a comment.

Terri B. 
Rating:
4.0

Why did the truck not have a ramp. The entire point of renting these trucks is for a ramp. Thought all uhaul trucks had a ramp, lower height, better than other companies. Where the fuck did the ramp go

William G. 
Rating:
5.0

Super friendly and great service.

Ben S. 
Rating:
5.0

Customer did not leave a comment.

Arcela A. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Everything was made up easy.

James C. 
Rating:
5.0

Quick and easy to deal with

DAVID H. 
Rating:
5.0

Brian was a great guy, friendly and helpful. Would definitely use this facility again

Karen W. 
Rating:
5.0

Great experience and the person renting me the truck was great!

Michelle C. 
Rating:
3.0

Customer service very dry, and not very helpful. Just another customer picking up a truck to him. They know your policies, but aren't very informative to first time users.

BRET P. 
Rating:
1.0

I am very disappointed at the experience.

Jonathan L. 
Rating:
5.0

Thanks for a positive storage experience. Everything was as expected! I appreciate the prompt response to any of our needs.

katherine c.  |  Overall Experience 
Rating:
5.0

Quick, Courteous and efficient service. I will always runs from this location.

Colleen cinnamon L. 
Rating:
5.0

Customer did not leave a comment.

carolyn k.  |  Overall Experience 
Rating:
5.0

I was credited for the month of December even though we were 5 days in when I moved out. I appreciate that.

Kevin M.  |  Overall Experience 
Rating:
5.0

I personally feel that the past two property manager that’s been in charge are not people friendly nor do they show great customer service skills. When your dealing with the public you have to be a little more professional and that was the main reason for me removing my belongings from the premises! I wouldn’t recommend anyone at this personal time. Maybe in the near future. Sorry I’ve been a customer of yours for over 5+ years and have dealt with several property managers to be able to voice this opinion without bias! I’m sorry for being so direct but to help you better your business it’s best I be honest! Feel free to contact me at anytime if you have any questions or concerns.

Derrick H.  |  Overall Experience 
Rating:
3.0

No complaints at all.

JACOB N. 
Rating:
4.0

N/A

Mike S. 
Rating:
1.0

Customer did not leave a comment.

DMITRIY K. 
Rating:
4.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

I had a unit for 3 1/2 years. Never had any problems. Special thanks to Brian at the Oswego Illinois location. His assistance with closing out my unit was much appreciated!

Regina B.  |  Overall Experience 
Rating:
3.0

Somewhat difficult to see from the street. But the staff was extremely friendly and efficient!

Linda H. 
Rating:
5.0

It's nothing to improve, my husband was very happy with the service and trailer, we recommend this location very much. Everyone was the very helpful and friendly and helpful staff make all the difference, thank you,

Donald P. 
Rating:
5.0

Very polite and helpful service.

REBECCA R.  |  Overall Experience 
Rating:
1.0

Everyone I talked to from Uhaul customer service on the phone or over the internet was amazing! They were friendly, professional, understanding, and easily accommodating. However, the man at the pick up location, assuming he is the manager or owner of Stor Mor Mini Storage, was extremely rude! He spoke to us like we were idiots. He was frustrated and not understanding. He was not able to help us if we needed it during our big move. I am glad that I only had to deal with him during pick up. Because of his service representing Uhaul, I doubted using Uhaul ever again! Like I said before, luckily all of the people who work directly for Uhaul saved my view of the company. Maybe, remove your equipment from his location...

AMBER J. 
Rating:
5.0

Only issue was finding the link to do the no contact pick up and drop off

Traci V. 
Rating:
5.0

I received excellent service working with this u-Haul location.

Brenda S. 
Rating:
4.0

Make sure the vehicle being used is clean inside and out. It needed swept inside, badly, and when I stopped to fill the gas I had used, I tried, in vain, to get the bug guts and smears off. But I couldn't reach it all and they had been there awhile.

DONNA N. 
Rating:
1.0

I was charged 40 dls as rental charge on top of the 19.99 this was not part of my quote and it was not advise at time of rental either. The guy that rented the truck was very nasty and disrespectful, I was 5 minutes late delivering back the truck and I told him I was going to put gas but to avoid being late I was just going to deliver as is and pay for the gas and he said that I was 5 minutes late and that he was going to charge late fee so then I say ok then let me go and fill out the tank since you will be charging late fee I Mimis well be late 5 more minutes and turn it in with full tank and he took the keys of my hand and say nooo ... he was very rude I just left there cause I was afraid he may push me or hurt me... so I was ok with the gas charge and the extra time fee for 5 minutes over my 5 hour rental but I do not agree and don't know what this rental charge of 40 extra dollars is for. Will never use and will make sure to advise everyone that Uhaul is fraud as they don't charge 19 dls they charge 59 dls per 5 hour

Adriana P. 
Rating:
4.0

Customer did not leave a comment.

Kenneth S. 
Rating:
3.0

The location was fine, but the 24/7 pickup was a nightmare. I waited nearly 45 minutes for my info to be verified before I could receive the access code for the key. Numerous attempts to reach the department responsible for the authorization was a waste of time oh hold for the entire 45 minutes. If you're trying to make it convenient, then some serious work needs to be done on this process.

BROOKE B. 
Rating:
5.0

Customer did not leave a comment.

Tyrone A. 
Rating:
5.0

Customer did not leave a comment.

Brooke L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel P. 
Rating:
5.0

Brian Orta went above and beyond to communicate with me and sort out booking issues on one of the busiest days of the year. He was awesome!

John M. 
Rating:
5.0

I would recommend that you get the ability to pay online. I live over an hour away I cant bring payments in all the time and I don't like giving out my information over the phone. Please be more convenient for people who want to pay online

Tylus S.  |  Overall Experience 
Rating:
3.0

Apparently, staff from Montgomery, IL U-Haul dismissive since I came in on a Friday to grab a van without reservation. This attitude affected his work product since he was confused with how to spell my name, Bred [Brad], when setting appointment with Oswego IL U-Haul. Also, van wasn't available. However, Brian from Oswego made it happen. Thank you Brian!!

Brad M. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

The guys here are amazing, very helpful and I would use them again

Michelle M.  |  Overall Experience 
Rating:
5.0

Great customer service, even got me a trailer for motorcycle specific instead of a regular 8x10.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL C. 
Rating:
5.0

Brian was fantastic. if he treats every u haul customer like he did me you will have a lot of happy customers

George M. 
Rating:
2.0

attendants attitude not real inviting. the office reeked of smoke, unbearable

Hamid K. 
Rating:
5.0

Experience was fine. No suggestions.

Jerald H. 
Rating:
5.0

Customer did not leave a comment.

Mylene S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Esmeralda S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Office smelled like cigarettes. The truck was dirty. However, the guy that checked me in/out was kind, friendly, and knowledgeable. And cannot beat the price.

Bridgette P. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
3.0

Customer did not leave a comment.

Angela R. 
Rating:
5.0

We rented 2 large units for over 4 years. I cannot say enough about how professional and courteous both the owner and managers have been. Absolutely outstanding.

DAVE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas V. 
Rating:
4.0

Customer did not leave a comment.

Brian O. 
Rating:
5.0

The gentleman behind the counter was patient and answered all of my questions appropriately. I definitely would use this U Haul again!

Julie G. 
Rating:
5.0

Everything was great especially the customer service.

antwon C. 
Rating:
5.0

Customer did not leave a comment.

kathleen m.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

john B. 
Rating:
3.0

Truck had 2' snow pile Infront of it. The truck wasn't swept out when I received it. I got the truck with 30 miles to empty. At other u hauls when I've shown up for a reservation they've had the trucks started and ready for you/ cleaned off and warm. Just wasn't my typical uhaul experience.

Alexander L. 
Rating:
5.0

Customer did not leave a comment.

Emma H. 
Rating:
5.0

Staff was always very helpful . And friendly . I have already recommended your business to friends and family.

ed R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

Antony B.  |  Overall Experience 
Rating:
5.0

Can't get any better really

Charles J. 
Rating:
5.0

Truck was in need of major mechanical repairs @ steering and suspension. Truck was very noisy sounded like grinding gears and when steering wheel was turned to the right or left sounded like something was going to break.

Eric T. 
Rating:
4.0

The ashtray was full of cigarettes and the truck smelled strongly of cigarettes. We emptied and cleaned the ashtray and sprayed and opened the windows of the truck but the smell was awful for quite a while.

Frank L. 
Rating:
2.0

Customer did not leave a comment.

Fernando G. 
Rating:
3.0

The employee who checked us in did not have enough information to answer some of our questions such as your free box program with a take a box leave a box. I also had to give information I had already provided during my online check-in.

Allison Y. 
Rating:
5.0

Not a thing. Really great

Janis O. 
Rating:
5.0

Nothing. Have rented their truck's twice. Once for my stuff and the 2nd time for my girlfriend's things. Very happy with the service. Thank you.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
2.0

Based on the experience I had, I would not recommend U-haul. I was not comfortable with the reservation process, being promised a unit but not knowing details until the day before. The representative at the pickup site was very helpful. There were troubles with my reservation. The trailer I reserved wasn't available so I got a free upgrade. I have a small car and that may not have worked. The paperwork had me down for both the trailer I reserved AND the free upgrade, being charged for both. The rep had to get the manager to help figure this out and ultimately had to call headquarters. We were told it was all corrected. It was not. Still both trailers but even more expensive. Called HQ, tried to fix it. I was told to take the trailer and would be emailed a contract, since they could not get it figured out. This was a 90 minute ordeal. Again, the rep and store manager were very friendly and helpful - nothing went right.

PATRICIA C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
3.0

Truck was shaky at normal driving speeds. Might have to do more maintenance check to insure a comfortable ride

Michael R. 
Rating:
5.0

Customer did not leave a comment.

ROSS A. 
Rating:
2.0

Let's see where do I begin with this crappy rental? I reserved the trailer approximately 10 days ago I set the trailer up to be picked up approximately 5 blocks from the location I needed it at I get a call after I had travelled 190 miles from my home to Chicago and was there waiting to go to pick up the trailer then I was told by your customer service agent I had to drive an additional 35 miles each way if I wanted the trailer in Oswego Illinois I asked I thought a reservation meant I was getting a trailer? The girl said yes we have to guarantee you a trailer we do not have to guarantee you the location so then after picking up this trailer that look like it was from a junkyard my car hauling went smooth on the way home to Peru Indiana I got a text saying I had to drop the trailer off in Kokomo Indiana which is 22 miles each direction from my home so my response is this I have to guarantee you get the trailer back I don't have to guarantee where it will be just like I was told from your customer service which really sucks by the way I will not be using U-Haul in the future because of this there's no point making a reservation to pick up a trailer if you have to drive halfway across the state anyway in conclusion I dropped the trailer off where I normally get my rentals in Peru Indiana I did not take it to Kokomo

Gerard M. 
Rating:
3.0

the person i was dealing with had little knowledge of what needed to happen, like when, time and location of drop off.

Michelle L. 
Rating:
4.0

Customer did not leave a comment.

Karl W. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
4.0

There were some system issues making the vehicle unavailable even though we had reserved it but the person at the office was finally able to resolve it. Otherwise the process went well and the attendant was helpful and pleasant.

don M. 
Rating:
5.0

Friendly and helpful service! Very reasonable rates. Late drop-off an appreciated policy.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Kurt G. 
Rating:
5.0

Bob was great! Appreciate the personal service and friendliness.

Theresa C. 
Rating:
5.0

Great job!

Ron S. 
Rating:
5.0

Customer did not leave a comment.

Jayson W. 
Rating:
3.0

Gas was not full

JOHN R. 
Rating:
5.0

When I called they we agreed the pick-up location was Aurora. When I got to Aurora they said they only had one in Oswego. That wasted 1 hour of my time.

Bob H. 
Rating:
5.0

All good!

James w C. 
Rating:
1.0

1. Actually have the vehicle that was reserved available. 2. Not waste customer's time on their moving day. 3. Honor promised discounts after you completely mess up their order.

Sarrie F. 
Rating:
5.0

Customer did not leave a comment.

GEORGE W. 
Rating:
2.0

Blankets were wet and unusable. Truck could not be rented. Computers were down. No alternative method available for renting the pre-arranged truck. Absolutely unacceptable! Terrible, stressful experience.

Karla J. 
Rating:
3.0

Get a motorcycle trailer that has a wheel cholk so you dont need someone to help you load your bike

Joe B. 
Rating:
4.0

Customer did not leave a comment.

KJ F. 
Rating:
5.0

Very quick and painless!

amanda w.  |  Reservation 
Rating:
3.0

Would not inspect the trailer with me there, would not close out the order until after inspection. Should always inspect right away with customer there.

Phillip C. 
Rating:
5.0

A/C needs some work, but the truck was great

Craig J. 
Rating:
5.0

Everything was fine..

Robert Q. 
Rating:
3.0

Customer did not leave a comment.

Greg W. 
Rating:
2.0

I rented 24 moving pads with my order and when I picked up the truck, the attendant gave me a plastic bag of pads and said there were 24 in there. I said it doesn't look like 24 at all but he insisted there were. After I drove the truck home and opened the tied bag, there were only 7 pads!!! I was upset and called the location to inform him but no one would even answer the phone so I left a message about my shortage. I haven't heard back in 4 days now but Uhaul was still happy to charge me for 24 pads. I will do business with another company from now on.

Jeffrey B. 
Rating:
2.0

When I connected the lights to my vehicle, the driver side tail light was functioning. The night prior to my returning the unit, I noticed that same light was not functioning. When I called this morning I notified the person I spoke to and was told he thought there was a "short" somewhere because it has happened before? It concerns me this was a known issue and not addressed. For the Safety of my family and others this seems like a serious oversight, especially since it is a known issue. Luckily I was not stopped by the authorities! Doubtful I will rent from this location in the future.

Anthony A. 
Rating:
5.0

Alex was extremely helpful and friendly.

Greg A.  |  Reservation 
Rating:
5.0

The young man that helped me was very professional and kind.

Barry S. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
3.0

Customer did not leave a comment.

Mike V. 
Rating:
5.0

Customer did not leave a comment.

Kurt H. 
Rating:
5.0

Customer did not leave a comment.

Matt K. 
Rating:
4.0

Customer did not leave a comment.

Jeremy W. 
Rating:
1.0

Kiosk did not work. After 20 minute wait on phone, he said it's working. Sorry, it was not. Looks like I lost my 6 bucks. He said also that the cold may have something to do with it. It was 20 degrees

jeffrey R.  |  Reservation 
Rating:
5.0

Everything was great. Do I get credit for the rest of the month 13 days thanks.

sharon g.  |  Overall Experience 
Rating:
5.0

Great people running the place!

ocean m.  |  Overall Experience 
Rating:
5.0

Easy access , clean, safe!

Terrence B.  |  Overall Experience 
Rating:
5.0

Nice

nick l.  |  Reservation 
Rating:
5.0

Ghhk

nick l.  |  Reservation 
Rating:
5.0

Tim, was the one that the storage unit was for and we had a great experience. The staff was very pleasant and helpful with everything.

Timothy L.  |  Overall Experience 
Rating:
5.0

close and convenient, very nice

JEFFREY N.  |  Overall Experience 
Rating:
1.0

My furniture was damaged from a ceiling leak. I lost a sectional, queen mattress, box spring, armoire, dresser, 2 night stands, a head and foot board for the mattress, and a mirror. Avoid at all costs

Michelle L.  |  Overall Experience 
Rating:
5.0

Everything went smoothly with both renting and closing our unit.

ANNETTE E.  |  Overall Experience 
Rating:
5.0

Staff at Stor More was just fabulous. We never had a single issue thru a long move transition. Facility nice clean. Very open access to units. Better than anything else in the Aurora Area.

Michael B.  |  Overall Experience 
Rating:
5.0

Pretty good and easy to move in, Brian was very helpful.

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top