Experience was fine. No suggestions.Jerald H.
Trailer Rental & Towing in Oswego, IL at Stor Mor Mini Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Oswego, IL 60543
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Office smelled like cigarettes. The truck was dirty. However, the guy that checked me in/out was kind, friendly, and knowledgeable. And cannot beat the price.Bridgette P.
The gentleman behind the counter was patient and answered all of my questions appropriately. I definitely would use this U Haul again!Julie G.
Everything was great especially the customer service.antwon C.
Truck had 2' snow pile Infront of it. The truck wasn't swept out when I received it. I got the truck with 30 miles to empty. At other u hauls when I've shown up for a reservation they've had the trucks started and ready for you/ cleaned off and warm. Just wasn't my typical uhaul experience.Alexander L.
Can't get any better reallyCharles J.
Truck was in need of major mechanical repairs @ steering and suspension. Truck was very noisy sounded like grinding gears and when steering wheel was turned to the right or left sounded like something was going to break.Eric T.
The ashtray was full of cigarettes and the truck smelled strongly of cigarettes. We emptied and cleaned the ashtray and sprayed and opened the windows of the truck but the smell was awful for quite a while.Frank L.
The employee who checked us in did not have enough information to answer some of our questions such as your free box program with a take a box leave a box. I also had to give information I had already provided during my online check-in.Allison Y.
Not a thing. Really greatJanis O.
Nothing. Have rented their truck's twice. Once for my stuff and the 2nd time for my girlfriend's things. Very happy with the service. Thank you.DAVID S.
Based on the experience I had, I would not recommend U-haul. I was not comfortable with the reservation process, being promised a unit but not knowing details until the day before. The representative at the pickup site was very helpful. There were troubles with my reservation. The trailer I reserved wasn't available so I got a free upgrade. I have a small car and that may not have worked. The paperwork had me down for both the trailer I reserved AND the free upgrade, being charged for both. The rep had to get the manager to help figure this out and ultimately had to call headquarters. We were told it was all corrected. It was not. Still both trailers but even more expensive. Called HQ, tried to fix it. I was told to take the trailer and would be emailed a contract, since they could not get it figured out. This was a 90 minute ordeal. Again, the rep and store manager were very friendly and helpful - nothing went right.PATRICIA C.
Truck was shaky at normal driving speeds. Might have to do more maintenance check to insure a comfortable rideMichael R.
Let's see where do I begin with this crappy rental? I reserved the trailer approximately 10 days ago I set the trailer up to be picked up approximately 5 blocks from the location I needed it at I get a call after I had travelled 190 miles from my home to Chicago and was there waiting to go to pick up the trailer then I was told by your customer service agent I had to drive an additional 35 miles each way if I wanted the trailer in Oswego Illinois I asked I thought a reservation meant I was getting a trailer? The girl said yes we have to guarantee you a trailer we do not have to guarantee you the location so then after picking up this trailer that look like it was from a junkyard my car hauling went smooth on the way home to Peru Indiana I got a text saying I had to drop the trailer off in Kokomo Indiana which is 22 miles each direction from my home so my response is this I have to guarantee you get the trailer back I don't have to guarantee where it will be just like I was told from your customer service which really sucks by the way I will not be using U-Haul in the future because of this there's no point making a reservation to pick up a trailer if you have to drive halfway across the state anyway in conclusion I dropped the trailer off where I normally get my rentals in Peru Indiana I did not take it to KokomoGerard M.
the person i was dealing with had little knowledge of what needed to happen, like when, time and location of drop off.Michelle L.
There were some system issues making the vehicle unavailable even though we had reserved it but the person at the office was finally able to resolve it. Otherwise the process went well and the attendant was helpful and pleasant.don M.
Friendly and helpful service! Very reasonable rates. Late drop-off an appreciated policy.Michael C.
Bob was great! Appreciate the personal service and friendliness.Theresa C.
Great job!Ron S.
Gas was not fullJOHN R.
When I called they we agreed the pick-up location was Aurora. When I got to Aurora they said they only had one in Oswego. That wasted 1 hour of my time.Bob H.
All good!James w C.
1. Actually have the vehicle that was reserved available. 2. Not waste customer's time on their moving day. 3. Honor promised discounts after you completely mess up their order.Sarrie F.
Blankets were wet and unusable. Truck could not be rented. Computers were down. No alternative method available for renting the pre-arranged truck. Absolutely unacceptable! Terrible, stressful experience.Karla J.
Get a motorcycle trailer that has a wheel cholk so you dont need someone to help you load your bikeJoe B.