Air conditioning did not work well in hot and rain dayJennifer A.
Customer Reviews for Stroudtech Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was closed when I dropped off trailer.Jeremy P.
I had nothing but frustration by my entire uhaul experience On July 8th the 20 foot truck I reserved was revoked and someone took my truck even tho I did not cancel my truck. Canadas ATM interact and debut and banks and Rogers were down for a day which caused issues. I was promised a different truck of 20 and unlimited kms upto 900km Theb I had to spend a week in hotel because of uhaul messing up On the weekend of July 15 I again went to get my truck and was informed a hour before pick up that it would be a 10' not a 20' So then was promised more kms and it was then unlimited. As I had to travel many times because of the truck size change. Then I see you guys billed me another 300 The Wayne's auto repair claimed I didn't clean the truck I had 3 single moms clean that truck. Swept the back and everything. It truly was a terrible experience trying to use uhaul and I don't see myself recommending uhaul to anyone or using them againStephanie S.
Customer did not leave a comment.Adina Z.
I was supposed to pick up the 9' cargo van at 9:00 am but nobody was there. After 20 minutes or so there were a few of us waiting. Finally we'll after 10:00 somebody showed. It put me about 1.5 hours behind schedule for the day. I will not likely rent from U-Haul again.Tom P.
Seemed ok. Closed when I dropped off the equipment.Steeve L.
reserved a truck for 11:30 AM pick up, I arrived and the vehicle was not there. The truck was not returned until 12:30 PM (1 hour late). As a result, I was not able to complete my move as planned and needed to rent the truck for 2 days vs. returning it same day. The customer service rep showed no empathy regarding the situation and I was forced to pay for 2 day rental. Terrible experience and poor example of customer experience.Frank S.
The person working was the most incompetent person around. No help at all. Was told thats not my job to help you. Of you need help use google.janice S.
Make sure all the trailer lighting is working before giving it to a customer. Also be on time for pick up appointments.Barton W.
be sure there is someone to handle the reservation, so that all will be done on time,Adrianus M.
The representative arrived an hour late from the reservation time. I had to wait at least 30 mins outside. Also, I asked to move the drop-off time from 3 PM to 4 PM as I couldn't pick up on time. Instead, he moved it to 2 PM after I left. So I was charged a double amount because of that. This is the second time something like this has happened to me at this location. In the past, when I mentioned during pickup that the truck needed cleaning. After the drop-off, this location charged me the cleaning fee. I had to spend hours with Uhaul to correct the charges.Loveparteek T.
Clean truck. Have more than a 1/4 tank of gas. Have the equipment that peopke require when veh was bookedNEIL W.
Customer did not leave a comment.Mark P.
Received email after booking that my rental was changed to 24/7 pick up. Booked pick up for 7:30am. Arrived onsite. Logged into uhaul account and message stated that my booking was changed to â€œin person pick upâ€. Called uhaul and after waiting for 45mins I told that the truck was not ready for a 24/7 pickup and would have to wait until store opened at 9am. Store employee arrived to work at 9:15 was extremely rude and did not apologize for being late. He then told me I had to have the rental back by 12:30. I said I will be returning it 4 hrs from now. Also requested an appliance dolly that was not provided in the truck for us. Overall I would not use this location for booking or even uhaul for that matter.Matthew M.
Customer did not leave a comment.ALLAN V.
I was really disappointed with the 24/7 mobile pick up .... I waited 30mins to get a customer service rep on the phone.... , couldn't get the lock unlocked I would never use this service again...ROSANNA N.
Customer did not leave a comment.Carlos M.
Trailer was returned late. I had it booked for 9am, store opened late and the trailer wasn't there. Trailer was returned by the previous renter after 10am. There was no tongue jack and he couldn't get it off his truck, I had to help him get it offDan P.
I got over charged for the truck.Loveparteek T.
Service was friendly and helpful. When I needed to extend my rental it was as easy as a phone call. Keep up the great service.Michael C.
Customer did not leave a comment.Peter S.
Everything was great, the pickup location was great. Only problem was that the truck bed wasn't clean, had borekn glass all over inside it. I had to clean it, but the owner of the pickup location gave me a customer service discount and made everything right.Ryan B.
Customer did not leave a comment.David L.
I would like to have been informed that the drop off location was going to be closed when I was dropping off my vehicle. Other than that it was greatAllan P.
Customer did not leave a comment.Marlo C.
Customer did not leave a comment.MATHEWW R.
A 17yo co-op student was left to run location on their own. Billing was messed-up and I was charged double. When I inquired about it and asked it to be adjusted and a partial refund, the co-op student said she couldn't do it and I had to wait for the owner to return to fix and call me. I received no call. I went online and had a â€œchatâ€ conversation with â€œRobertâ€ who I believe to be maybe a 5th grade co-op student as I think he had a very hard time comprehending written speech. I got a ref# and said someone will call the next day, that was now over a day ago. Nice service👍 for your repeat client that has used you as a go to for anything to move. The female co-op student was polite and I don't hold her responsible. But I ask youâ€¦who puts a 17yo co-op student to run such an establishment, if a vehicle or trailer needs to be moved to make it available, who's doing it? She's not qualified, she doesn't have a licence to do so, or be insured!GORDON D.
Don't take so long for check in.Carole W.
They tried to charge me double the price and scam me for a full tank of gas, head office was needed 3 times just to get the owner to follow the rules. Once head office told him to refund me he still didn't believe them and made me wait to confirm it was really head office. I nearly called the police. I will never recommend u haul.CONNOR M.
Drop off was smooth and straightforward through the app.ADRIANLAWRENCE K.
Trailer looked like it had kitty litter in it and smelled like that too. I told the girl that she said "dont worry about it we will clean it when it comes back". Back trailer lights were not working on one side. Hitch was very difficult to latch on and take off. Parking lot super icy and no one there to help me put on my truck. when we called the owner he said "if you dont know how to do it, look on youtube." Terrible service adn i will never go to this one again.RICHARD C.
Be more organized, take proper customer information once not 3 times. Don't use customers credit card without authorization. Very poorly managedHOMEYRA F.
No window washer water .. and no same gas level .. So I spend 7$ washer water And tire air atanthion rightJaeyoung K.
great service great trailer all was excellent!!!!Al M.
The guy working there left for over an hour for lunch. Showed up 15 minutes late for my pickup time.MATTHEWPETER H.
Had a reservation for 11am. Got a call at around 10am saying it was rented out and they'll be back at 12:30pm. So I show up just after 12:30 and it's still not there. Ended up waiting 2 hours almost, and it returned at 2:20pm. And all he could do is a measly $10 off. Unacceptable...Brett F.
Attendant did not know how to work the system. Had to wait for someone else to come in for approximately an hour. Truck I had reserved was completely buried in snow. The fan also wasn't working so the vehicle had no heat. Luckily, there was another truck available that I had to dig it out of the snow. Made me very late for what I needed to be doing. Not happy at all.Dan P.
Nobody was present at the scheduled pickup timePAUL F.
Customer did not leave a comment.CHANTELLERENE FR M.
Customer did not leave a comment.ULDIS B.
I picked up a 6 x 12 trailer and when I went to lift it up it was very heavy. The tong weight is around 100 lbs. Too much for one person to lift. Perhaps you could start to add a cranking dolly on the new trailers.MICHAEL B.
I booked my uhaul to be picked up at 9am. The attendant did not arrive until 9:37am. He had an employee waiting outside as well. He apologized to the employee for being late but did not apologize to me the customer. The truck was dirty. I would recommend that they be wiped down before the next guest. Other than that, I had no issues while using the truck. ThanksTricia G.
Quick efficient service. Price was as expected. Staff were kind.Mary J.
Customer did not leave a comment.MICHEL P.
Customer did not leave a comment.Jaeyoung K.
Although the truck wasn't dirty with garbage it hasn't been vacuumed or properly cleaned in a while. In covid times this was below expectations. It also had a smokers smell indicating previous rentals have smoked in the unit and is unappealing to a non smoker. Outside of this the process was easy and stroudtech was helpful when I called with a questionKen D.
The guy tried to scam me. Asked me if I wanted insurance and I said no and he still put it on my bill. When I returned the trailer I asked him why that was on the bill when I already said I didn't want it and he said he would remove it for the payment. Payment was taken from my credit card today and the insurance charge is still in the payment.PETAR C.
Wonderful experience. The Uhaul guy in Stroud on Yonge street was a champ. Easy pickup, no hassle return. I paid $128 all-in to rent a 6x12 trailer for 3 days. Just awesome all around. Thanks again.JEFFREYA H.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Chad C.
They charge me for a vehicle I didn't even get. I had a schedule vehicle for Sunday that I book online and they where closed. But still charge me for the rentalDANIEL V.
Customer did not leave a comment.Natalie G.
there was no truck, plus we will see if i get my refund for the damage coverage i did not want.COLINH A.
Customer did not leave a comment.ELGINN M.
The guy at this location was very rude. We arrived to pick up our rental truck and he complained that it is his lunch time and we would have to come back in an hour when he's finished eating. After arguing with him he processed us before his lunchJohn D.
Be on time. I had a reservation for 9am and didn't get the truck until 9:40 because the shop owner wasn't even there yet.MICHAELCARLOS D.
My original pick up location was local. It was changed to the Innisfil address on Innisfil Beach Rd., one hr away. When I arrived there was no trailer. I had to drive to above location 20 mins away. The trailer had not been well inspected as a broken door hinge was discovered at the house. The attendant at Stroudtech was pleasant enough but not really engaged.Ken M.
Equipment should be clean and smoke free!Robert W.
Customer did not leave a comment.HEATHER B.
Customer did not leave a comment.KEN F.
Customer did not leave a comment.CHARLES C.
Customer did not leave a comment.Carlo G.
Customer did not leave a comment.LAP-FUNG C.
You need to clean the inside of the truck yourself, the truck i rented was extremely dirty.Denis M.
Customer did not leave a comment.Caitlin H.
Does not let you know that if you go over the km you will be charged above and beyond. $600 total bill for a day rental. Absolute bs. Not notified of How many km I can go. Not the guys fault running the business.. Will never use U-Haul again. Customer service is a complete joke. Told me tough luck, pay the bill. His name was John mazeral. For the incompetent interaction with U-Haul. I wouldn't even rate it 1 star.SEAN C.
Customer did not leave a comment.Bill T.
Customer did not leave a comment.Andre D.
The rental was a circus. I live 5 minutes from the Uhaul dealer at 62 Commerce Park Drive which is where my reservation was supposed to be picked up. When I arrived there was another customer leaving with the trailer I had rented. The person at the desk stated that this person needed a trailer for an emergency and I would have to drive 15 minutes to another location to pick up the trailer. When I arrived there was no one working at the Yonge Street location. I am 60 years old and I could not lift the trailer with my back issue. Fotunately there was another older gentleman who arrived for a similar trailer and we helped each other to hook up. About 2 hours after I picked up the trailer I received a mail to complete regarding the condition of the trailer. It would not open. I had to call customer service and tell them the trailer was in good condition and returned in same condition. I received an invoice today with an $8 insurance which I did not request. Enough said.Leonard T.
I simply did a self check out and dropped the keys in the allocated box.Fady N.
Better cell service or enable wifi so that customers don't have a hard time completing the mobile check inTony F.
Needs to be better signage out front.MARTIN T.
Customer did not leave a comment.Igor I.
Have the vehicle ready to go. Requested dolly was out side and all the moving blankets were in a pile outside the building.MARK R.
I felt bad for the guy who was in the office. Mistakes were made and trucks weren't where they were supposed to be. He got the brunt of someone else's guarantee that didn't work. Thankfully we got our truck, was stressful for a bit because we only had that day to move our stuff. No truck would have made us have an awful day. The guy working was good.MARCOJOSEPH DARI B.
Customer did not leave a comment.James S.
Customer did not leave a comment.Elisabeth M.
I had to lube up the ratchets for the straps. I get they sit out side all the time. But they were pretty stiff.. should be better for the next person though.Daniel T.
Customer did not leave a comment.Craig W.
Customer did not leave a comment.Kay M.
My truck was not available in time. I have to vait 1 hour.Ishtvan K.
The person at the desk made the rental flawless and easy, the truck cab was disgracefully dirty, being with Covid it was unacceptableThomas M.
It's really hard to talk to the staff because he has a really loud background voice.Mowen Bert T.
I rented a car hauler trailer to bring my car home. There was a taillight missing. It pulled fine when it was empty and lightweight but found on my way home loaded, the trailer had no brakes at al. That particular trailer was pretty long in the tooth. Time for some attention.Michael T.
Had a trailer booked at a different location and wasn't available upon pick up. Sent me to this location which was 30 min from my house... customer service at both locations was subpar. Employee at the innisfil location seamed very annoyed he had to do anything when I showed up... hardly the service I receive from the essa locationPAULAC N.
Store wasn't open when I came to pick up the trailer, had to wait 45 minutes, Trailer was pretty beat up but I could look past all of that if mechanically it was in good shape but once I had picked up a car I realized the brakes were not working on the trailer!! It would bang loudly on acceleration and deceleration like the brake mechanism was working but there was no brakes Plus one of the tires was completely bald. Brutal!Anthony B.
Customer did not leave a comment.Gary S.
my pick up location was changed on me 3 times in 24 hrs, from 2pm to 4pm. I was told they close at 4:30 so I had to rush to get it as i had made arangements for 2 pm and had to rearrage my day. Then I was told it had to be back before 8:30 am as it was needed for another booking. I was lucky that the shop stayed open till i got there as they have a gated lot and Do not open till 9am. The 2 people I talk to on the phone were nothing but rude and very uncooperative about everything. The service has gone into the trash with alot of your locations. trailers are not maintained, dirty, missing parts. I cant believe you let some of these locations stay open, its a huge dump and the operators dont care.KRYSTAL R.
Dealer provided no paperwork at all. Rodgers system was down during checkout. $600 was misplaced and I didn't get a bill for over 2 weeks after returning the truck. Had to call corporate to have final bill corrected. No call at all from the area manager John M. This is not the first time.Scott C.
Customer did not leave a comment.JOHN L.
Customer did not leave a comment.CARLTHOMAS D.
Seamless service. Would definitely use again.NICHOLAS G.
1 hours waiting. Reservation was 9:00am and the door did not open until 9:30 and two other clients were waiting . Only left the parking lot at 10:10amManuel F.
I wasn't able to return the vehicle using the U-haul app, because it wasn't capturing the dashboard photo. That made me lose some time, first trying several time thru the app and then talking to the local business person.GABRIEL A.
Please refer to my file.Jason B.
Customer did not leave a comment.NILOUFAR F.
Very personable gentleman.TRENT G.
I felt unsafe at this location.PETRUSJACOBUS V.
Customer did not leave a comment.Gregory W.