The events that lead up to the pickup, in notes, was unacceptable
Joshua B
Stroudtech Solutions
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Innisfil, ON L9S1A8
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Customer Reviews
- 3.0 Average Customer Rating
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Rental equipment kept on the north side of the building and the office is on the south side of the building with minimal signage. Store is a sketchy used computer store, felt a bit like a pawn shop.
Robert KThe trailer that we rented did not have a long enough electrical cord-despite uhauls instructions stating to make sure there is enough slack to ensure proper lighting. We then switched it for another U-Haul trailer and that cord was barely long enough but we were able to make it work. Thank goodness there was another one available. Upon returning there were more trailers and we looked and they had longer cords. You should not be renting out trailers if the cord is not long enough. Please inspect your rental products prior to renting! The person at the front desk could have been more helpful.
Rina JStore opened late, employee mumbled the whole time and could barely understand what he was saying, Auto transport trailer had broken passenger side wheel strap and both winches were seized. I took photos and I formed the store owner/employee and he brushed it off and said "oh yeah"... didn't come out to see it or even familiarize me about the trailer before telling me to take it. Informed and confirmed him of my drop off location that was arranged with head office and it was changed with text that was in a string of texts and I didn't see as I was on the road for 10hrs straight. I never write bad reviews but had to address this.
konan jCould not get lock box open. Thankfully they were open to return the key.
zackary b