Customer Reviews for Sundance Self Storage
(U-Haul Neighborhood Dealer)

231 reviews

3701 Sundance Dr   Elko, NV 89801

(775) 738-8154

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 9/3/2022 - 9/5/2022: Closed

Services at this Location:

Contact Us

(775) 738-8154

3701 Sundance Dr
Elko, NV 89801

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 9/3/2022 - 9/5/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

all is good

Larry C. 
Rating:
3.0

Properly detail interior and exteriors. The 15' truck I got had grime or grease all over the the console and cup holders and steering wheel. Also regularly check and maintain hardware such as chains for trailers. The carribeaners on my trailer chains were so rusty I had to use channel locks 100% of the way for one of the 2. Also train your employees to be able to answer typical questions such as, "what kind of mileage does the 15' truck get on the road?" I was "offered" some extra money off my bill if I was willing to return my truck and trailer to a town a couple dozen miles away from the town I was relocating to. I accepted, not fully aware that even the little 15' trucks are still major gas hogs. Final suggestion, make sure your air conditioning units are working when your signing out trucks in nearly triple digit temperatures.

jordan R. 
Rating:
5.0

Customer did not leave a comment.

Cynthia U. 
Rating:
5.0

Customer did not leave a comment.

Terry O. 
Rating:
4.0

Customer did not leave a comment.

Aaron H. 
Rating:
4.0

Customer did not leave a comment.

RODNEY P. 
Rating:
5.0

Customer did not leave a comment.

SAM C. 
Rating:
5.0

Customer did not leave a comment.

Emily A. 
Rating:
5.0

Customer did not leave a comment.

Emily A. 
Rating:
5.0

Customer did not leave a comment.

Emily A. 
Rating:
5.0

The staff at Sundance Self Storage were efficient, polite, helpful & pleasant; an enjoyable professional experience.

Greg B. 
Rating:
4.0

The truck was hard to drive. You where bouncing around to much. I think it needs the suspension checked. It was a bad trip.

Diana C. 
Rating:
5.0

Customer did not leave a comment.

Enoch D. 
Rating:
3.0

Customer did not leave a comment.

Addie G. 
Rating:
3.0

Customer did not leave a comment.

Craig G. 
Rating:
3.0

The employees there were the best I've ever encountered at a U-Haul place, and the best of most places I've been to for years now. When I picked up my rental I was greeted from someone that treated me like we were best of friends. Someone that enjoyed what they are doing for a living and were happy to have a job. It was wonderful. Then, on my return, I had a problem in the yard. This time a different employee asked if I needed assistance then immediately came to my aid and helped me with no questions asked. I wish every business was as good as this one. What a pleasant surprise. Thank you.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

MANUEL R. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
2.0

Truck cabin was dirty! Windshield had bug splatters. Fuel said it was half way but it was actually about 30 dollars low then halfway. Was charged a extra day for dropping off 1hr late ! Worst uhaul experience. Truck ran fine other then it being dirty. I took pictures

Isaac V. 
Rating:
5.0

The drop off was excellent. The lady was very helpful and it was very fast...

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Pat T. 
Rating:
5.0

I have zero complaints

William C. 
Rating:
5.0

The windows and mirrors very dirty

Jewel W. 
Rating:
5.0

Better seats and bluetooth

Lorelee G. 
Rating:
5.0

The young woman staff person was amazing!!!

Barbara L. 
Rating:
5.0

Customer did not leave a comment.

Kaleb B. 
Rating:
5.0

👍👍

Julieta O. 
Rating:
4.0

Customer did not leave a comment.

Kenneth O. 
Rating:
5.0

Customer did not leave a comment.

Bruce T. 
Rating:
5.0

Customer did not leave a comment.

Julian M. 
Rating:
5.0

Great service, great location. All around great experience.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Hydee S. 
Rating:
5.0

Customer did not leave a comment.

Laura D. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
4.0

Gravel the back lot perhaps as the back was extremely muddy

Jennifer F. 
Rating:
5.0

Mitch was so helpful and got me down the road quickly :) I couldn't ask for better customer service. Thank you Mitch !

Jeanne K. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Nothing, all was good!

JOSEPH CRAIG N. 
Rating:
5.0

Customer did not leave a comment.

EDWARD ROBERT P. 
Rating:
3.0

Customer did not leave a comment.

MCKENDRA G. 
Rating:
5.0

Every part of the experience was a pleasure!

BILL H. 
Rating:
4.0

Not any specific location that gave me the problem, the 1-800 number gave me the problem when they didn't save me a truck to use. The people at the location helped a great deal in getting me a truck and making sure I could get it that day.

Nick S. 
Rating:
5.0

although the Uhaul rental computer system was down, the site manager made multiple attempts to complete transaction including calling for support. The manager made every attempt to satisfy immediately. I was very pleased with the customer service.

Scott S. 
Rating:
2.0

Customer did not leave a comment.

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Kim K. 
Rating:
5.0

The representative at this location was amazingly friendly and so helpful. I couldn't have asked for a better experience

DANIELLE REGINA E. 
Rating:
5.0

Amazing customer service.

Jennifer M. 
Rating:
5.0

These folks are friendly and a pleasure to do business with.

David C. 
Rating:
1.0

Online reservation made for one way staff was rude and unprofessional. Did not help whatsoever.

Aaron A. 
Rating:
4.0

Customer did not leave a comment.

Jeff C. 
Rating:
4.0

Customer did not leave a comment.

carl T. 
Rating:
5.0

The people at Sundance u-haul are always so nice and courteous. Thank you.

JOSEPH JAMES V. 
Rating:
5.0

Honest easy and helpful to work with.Great to customer skills

JACOB ALAN P. 
Rating:
5.0

We reserved a 20 foot truck from Elko, NV. A few days before our move, we were told only a 15 foot truck would be available but we could,also rent a trailer. We were uncomfortable towing a trailer through Salt Lake City. Therefore, we had to come back to NV and rent twice! Since we were moving to UT, it would have been helpful to know in advance that there was a very slim chance of getting a 20 foot truck. We could ave planned things out differently!

LAWRENCE J. 
Rating:
5.0

Andrew and the other guy (whose name I can't remember) were very friendly and accommodating. Made this transaction feel very smooth and a fun experience. Will definitely return to this location when I need a trailer again.

ADRIEN D. 
Rating:
5.0

Nothing! Very friendly and helpful in figuring out what we needed. Everything was ready when we got there. Let us choose the closest drop off location. We were very pleased!

LAWRENCE JAY W. 
Rating:
5.0

Customer did not leave a comment.

MIKE H. 
Rating:
5.0

Customer did not leave a comment.

ALFREDA C. 
Rating:
5.0

Customer did not leave a comment.

JERRY LANE J. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

JORGE R. 
Rating:
4.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

RANDY CABANTING N. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Kay and Greg were awesome. I needed a tow vehicle and a car dollie to get back to Denver. Their location didn't have exactly what I needed so Greg drove me across town to the other uhaul. Above and beyond. Thanks again.

DUNCAN T. 
Rating:
5.0

Customer did not leave a comment.

Mac C. 
Rating:
5.0

Customer did not leave a comment.

FELICITA S. 
Rating:
5.0

Customer did not leave a comment.

Scott N. 
Rating:
4.0

Customer did not leave a comment.

VICTORIA GAYLE H. 
Rating:
5.0

Customer did not leave a comment.

WAYNE ALBERT T. 
Rating:
5.0

Customer did not leave a comment.

BOBB DANE G. 
Rating:
5.0

The only thing I would suggest is to take the dolly and the blankets out of the truck, don't leave them in there, should be a option to put in truck not have in truck at all times, plus took away an area I could have used for more storage. when moving my stuff must have cut the green tie down thing for the dolly and it broke the tab, so I was charged for using the dolly when in fact I have my own and never used theres. But the van was clean, the staff was very friendly. Would definitely rent again from them

KODY WALLACE N. 
Rating:
5.0

Customer did not leave a comment.

Russell M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Self checking cumbersome having to take so many pictures.

SHARON LYNN R. 
Rating:
5.0

Customer did not leave a comment.

Russell M. 
Rating:
5.0

Mitch was very helpful throughout the whole process making the rental experience painless.

Daniel Joseph J. 
Rating:
5.0

Great customer service.

FERNANDO JOSE R. 
Rating:
5.0

Great location. Excellent customer service. Impeccably clean. I would recommend this location to anyone.

Fernando R. 
Rating:
3.0

Customer did not leave a comment.

Pat H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Get the gate functional so early entrance is possible on weekends instead of having to wait until 7am.

Al D. 
Rating:
5.0

Customer did not leave a comment.

JAMES FRANCIS J. 
Rating:
5.0

Customer did not leave a comment.

JUAN R. 
Rating:
5.0

Customer did not leave a comment.

JUAN D JR R. 
Rating:
5.0

The place was closed when I got there at 2 pm on a Saturday. Stay open longer on saturdays.

TERRY O. 
Rating:
5.0

Customer did not leave a comment.

Karl E. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

BEATRIZ T. 
Rating:
5.0

Customer did not leave a comment.

KAREN DENISE N. 
Rating:
5.0

Fantastic customer service.

SHAUNE KENNETH W. 
Rating:
4.0

Customer did not leave a comment.

TRAVIS BRIAN W. 
Rating:
5.0

Customer did not leave a comment.

BOBBY JOE R. 
Rating:
5.0

Customer did not leave a comment.

HEATHER DAWN W. 
Rating:
5.0

thank you

ROGER WAYNE W. 
Rating:
5.0

Customer did not leave a comment.

REBEKAH RENEE E. 
Rating:
5.0

great to do business with

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

DIANE J. 
No reviews have been submitted for this location.

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