Customer Reviews for U-Haul at Sudley Rd

6,553 reviews

8004 Sudley Rd   Manassas, VA 20109
(S Of Rt 66 On 234)

(703) 361-4701

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(703) 361-4701

8004 Sudley Rd
Manassas, VA 20109
(S Of Rt 66 On 234)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Unfriendly customer service as usual

Robiul I. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Customer did not leave a comment.

Kimber G. 
Rating:
5.0

Customer did not leave a comment.

Renee G. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
2.0

Bought a new lawnmower, I rented a U-Haul to move the lawnmower from store to my home less than 50 miles round trip. Over $110 not Including gas I knew was extra. $68 was intial quote, rip off. Will not use them again.

Miguel N. 
Rating:
5.0

Customer did not leave a comment.

Andre Denzel M. 
Rating:
4.0

Customer did not leave a comment.

Lauren B. 
Rating:
5.0

Customer did not leave a comment.

Albert M. 
Rating:
1.0

Customer did not leave a comment.

marco V. 
Rating:
4.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
3.0

Headlight was put, leak in the cabin, torn seat. Everything worked OK, but for the amount of money I paid, I would have expected the truck to better maintained.

Jaana K. 
Rating:
5.0

Making sure the U-Haul vans are cleaned before giving them to customers

Erma A. 
Rating:
2.0

Rude customer service over the phone by Billy and we were told very opposite things from him than when we discussed it with other customer service representatives. There was an issue with the tire that they ensured they'd handle but were unable to.

Autum G. 
Rating:
5.0

Keep up the great work

Miguel C. 
Rating:
4.0

The truck was clean. The truck whistled when driving it.which was quite annoying. The drivers seat is breaking down.

Kimberly M. 
Rating:
3.0

Tow dolly did not operate easily. Ramps were difficult to slide, stuck in place. Dolly looked like it had been hit from behind - bent. Lost several hours loading and unloading the vehicle.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Leonard T. 
Rating:
5.0

Customer did not leave a comment.

Albert M. 
Rating:
4.0

Uhaul employee I dealt with was a pleasure to deal with. Very straightforward, polite, competent, and didn't waste time overexplaining. One of the few businesses in Manassas I wouldn't mind frequenting if I had to.

Cedric P. 
Rating:
3.0

In store Customer service interaction is lacking.

Harold G. 
Rating:
5.0

Nothing. Everything went well

Danira V. 
Rating:
5.0

The gentleman that assisted with the rental/pick up was great. Would definitely recommend this location again.

Christina P. 
Rating:
5.0

That's great to help keep it up.

HEMRAJ D. 
Rating:
5.0

Great service

Mario C. 
Rating:
4.0

Customer did not leave a comment.

Robert Y. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

The employee that checked me out when we returned the truck is an outstanding employee and should be recognized for his customer service. I didn't catch his name but I hope someone is able to tell who it was.

Matthew A. 
Rating:
5.0

At 72 I thought my moving days were over but I have a pickup and a grandson. The 6X12 trailer worked like a charm. Once you are able to select a pick up and drop off dealership, the U-Haul website was a pleasure to use and saves time for both U-Haul staff and you on moving day.

Conrad R. 
Rating:
2.0

There was one person working when we arrived at 8 am on Friday. He was amazing and so kind, but we waited for 20 minutes to get the vehicle because he was one person working with lots of customers. Another representative showed up around 8:15 and was also kind. Apparently both were from other stores as the manager and regular team were on vacation -- poor leadership.

Tyler V. 
Rating:
5.0

Customer did not leave a comment.

SAYEDTAIMUR SHAH H. 
Rating:
5.0

All services are excellent!! Efficient knowledgeable staff!

Leonard N. 
Rating:
1.0

Got they haul on half a tank and was told to fill it up to full on return which was a lie. Will not be coming back to this location due to deceptive tactics!!!

Terrell G. 
Rating:
5.0

Customer did not leave a comment.

eliana C. 
Rating:
4.0

I reserved a 5x8 trailer in Herndon VA for a 700 am pickup The day before the pickup I got a call saying it wasn't available - all I could rent was a 4x8 at noon in springfield VA. I managed to pick it up in Manassas but the entire experience was lousy. I barely was able to

Leonard F. 
Rating:
5.0

Customer did not leave a comment.

Dorse S. 
Rating:
1.0

I had to sweep out cab and cargo area. I also had to spray with Lysol. Dirty mask left in cab. Tire pressure sensor gauge not working. Told attendant, he said it was okay to drive 240 miles. Halfway through trip , Sensor indicated left rear tire needed air. Then changed to sensor system needed maintenance. I WILL NEVER USE UHAUL AGAIN!!!!! I FELT UNSAFE!!!!

Deborah W. 
Rating:
4.0

Customer did not leave a comment.

PATRICK ALDEN R. 
Rating:
4.0

The space seems to be too small!

Eric B. 
Rating:
5.0

This is a big Uhaul facility, it was the quickest turn in and super easy. I would choose this facility again for any future needs

MICHELE N. 
Rating:
5.0

Customer did not leave a comment.

Lin S. 
Rating:
5.0

Customer did not leave a comment.

DANA R. 
Rating:
2.0

You advertise a rate of $19.99 to rent a 10 foot truck (for just a couple of hours), yet you end up charging more that THREE times that amount. I paid $66.83, plus of course the $5+ dollars to refill the gas tank. Pretty ridiculous. I also had to wait a half hour in line just to pick up the vehicle, because you insist on under-staffing your business. Next time I'll go somewhere else. - Scott Carr

Scott C. 
Rating:
5.0

I marked the equipment as clean, but there were a few pieces of trash left behind that I threw away so as to not be charged. Also, the windshield was cracked in two spots, which I did not notice until approximately 20 minutes into my contract. The staff was very professional and friendly.

Carla W. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
3.0

The straps on the car hauler need to be longer to accommodate larger tires.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Graham H. 
Rating:
5.0

It's great to see that they are very busy. The employees were very friendly.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

erma S. 
Rating:
5.0

Good and fast customer service 👌

kambiz M. 
Rating:
4.0

Despite the excellent service this location provides, it does not attach hitches to vehicles. Thankfully a nearby location performs the necessary installations. An inconvenient, yet workable experience.

James O. 
Rating:
4.0

Unfortunately we reserved a truck at your Mentor location but was contacted the day before that I would have to pick up truck in Cleveland Heights.

mara R. 
Rating:
4.0

The online truck share 24/7 was terrible. I was standing in the rain for 15 minutes trying to get access to the truck. Despite having uploaded my driver's license a minimum of 10 times and providing all of the information that was asked for, I was not approved and said to go through the approval process while I was standing out in the rain instead of getting the truck. This was not an easier process. It was far easier when one of your employees seeing how long it was taking me. Just took me inside and got me the keys within 3 minutes. Otherwise the experience was good. But the using your mobile device to finish the rental process was absolutely abysmal

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

LUIS Q. 
Rating:
5.0

Customer did not leave a comment.

Isaac D. 
Rating:
5.0

I understand the supply chain is a wreck right now so I don't blame the location for the five hour delay to my reservation. They were good to me.

DANIELCHARLES A. 
Rating:
4.0

Customer service was great. Easy checkin and check out. Info on my checkout form wasn't correct but I brought it to their attention and it was fixed. Truck was generally clean but it smelled like smoke and the last person had left their registration and a few other items in the console and the floor. Can ran well and was perfect for what I needed. Easy process and I'd use this location again.

Charlotte B. 
Rating:
5.0

Customer did not leave a comment.

Ray W. 
Rating:
4.0

Customer did not leave a comment.

Jorge H. 
Rating:
3.0

Customer did not leave a comment.

Malik F. 
Rating:
5.0

Customer did not leave a comment.

Abdul S. 
Rating:
5.0

Customer did not leave a comment.

Sallie R. 
Rating:
5.0

Customer did not leave a comment.

Brenda W. 
Rating:
5.0

Customer did not leave a comment.

Steve E. 
Rating:
3.0

The windshield was very dirty on the inside. It looked like it had been wiped with a dirty wet rag. The manager was great though and went out of his way to get me moving blankets to complete my order.

Charles L. 
Rating:
1.0

Customer did not leave a comment.

Robiul I. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

No improvement necessary. The van was clean, comfortable, Very Easy to drive and the radio for the hour+ ride was top of the line. Gas mileage good! The management was First rate, not just for the move, but also as I went there several times for boxes to pack. Always courteous, helpful, and professional. Best U-Haul I've EVER dealt with!!

Samuel C. 
Rating:
5.0

Very friendly people with a really quick turn around when returning trucks. I will return with future needs!

Gerald B. 
Rating:
5.0

Integrity movers were very helpful...both Scott & Kevin did a wonderful job maintaining the furniture in a scratch less condition!

Dilip K. 
Rating:
2.0

The cab was dirty. It smelled badly. The cup holder were glued in somehow and came undone with a drink inside.

VonRonstead W. 
Rating:
4.0

Employees were great We let them know that the gear shift was very loose and needed to be fixed since it's a safety hazard. They put it in the return notes.

Bob B. 
Rating:
5.0

Customer did not leave a comment.

Lyle C. 
Rating:
1.0

I will never use uhaul ever again!!! Worst experience ever!

Alicia D. 
Rating:
3.0

The air conditioner stopped working the roll down door knob was broken off it was 95 degrees that day awful but the gentleman who helped me was great but i didnt get to see the truck before i rented it

kimberly P. 
Rating:
5.0

Customer did not leave a comment.

Kenyari T. 
Rating:
5.0

Very professional and experienced staff

MOURI-JAYEGBLORG L. 
Rating:
5.0

Customer did not leave a comment.

Glenn D. 
Rating:
5.0

Customer did not leave a comment.

Betty T. 
Rating:
5.0

Customer did not leave a comment.

KEVINARTHUR D. 
Rating:
5.0

Customer did not leave a comment.

FRED T. 
Rating:
4.0

Customer did not leave a comment.

Ken W. 
Rating:
5.0

Customer did not leave a comment.

aimee Y. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

mark K. 
Rating:
5.0

Customer did not leave a comment.

Jeremy L. 
Rating:
5.0

Customer did not leave a comment.

Balaji R. 
Rating:
4.0

Customer did not leave a comment.

Russell B. 
Rating:
5.0

Make sure equipment is actually at the location it is reserved at.

Christopher C. 
Rating:
5.0

Keep up the good work; the staff are proactive and know what they do. Way to go!

Jianhua F. 
Rating:
5.0

Customer did not leave a comment.

Martha C. 
Rating:
5.0

Customer did not leave a comment.

SANDRAPATRICIA B. 
Rating:
5.0

Customer did not leave a comment.

Erin A. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
No reviews have been submitted for this location.

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