Customer Reviews for U-Haul Moving & Storage at 10th Ave

Rating:

4.0

There was on only one person working the front desk and had to wait in line for 30 mins and when I finally got the keys to uhaul the lady made me go outside and find the uhaul myself with no help from the other person working outside..I also reserved an equipment dolly since we were moving a washer and dryer but they did not have any stock..

Rating:

1.0

Poor customer service

Rating:

1.0

1). They didn't have over size tire straps , when the order said I could purchase them at the location. 2) I went to another location to get my tire straps, and they incorrectly placed the straps on the tire. I had to redo it myself. 3). The staff was unprofessional 4). Having to pick up my uhaul and trailer at separate locations was annoying. 5). I guess this is to be expected when a company has a monopoly on an industry.

Rating:

4.0

Easy turn in with helpful clerks.

Rating:

5.0

Incredibly helpful and accommodating staff.

Rating:

1.0

Aside from driving for a whole hour because they changed my pickup location, the uhal had a check engine lift and was horribly slow. There was also a loose bolt or something above the passenger side that was terribly annoying. It gave my fried a headache too. Very disappointed!!

Rating:

5.0

The service receipt from the staff was excellent

Rating:

5.0

Pressure wash the Car Transport Trailers. Everything else was just great. Great customer service. Uhaul assistant helped with attaching and removing trailer upon departure and arrival. Very helpful!

Rating:

5.0

The previous customer did not return their rental on time!!! I was quickly sent to another location with no hesitation both representatives were wonderful. Michael on Martin Luther King was the best...he went out his way to discount my trip for the inconvenience. My situation was handled so professionally that it didn't even frustrate me that there was a problem. These representatives took time to care enough about the customer.

Rating:

5.0

online check in needs to be looked at. Overall my experience was GREAT!

Rating:

5.0

Thanks to the Area Manager, Alex, who took care of a discrepancy in the fuel gage reading my experience with this rental was excellent.

Rating:

5.0

None at this time

Rating:

5.0

Quick, painless drop off!

Rating:

4.0

The hold on your bank account (rental of equipment & projected miles used) should be deducted from your total when returning equipment. Instead, you have to pay for total rental & wait 5-7 business days to get your "hold" money back.

Rating:

4.0

Ease of return

Rating:

5.0

Everyone was so helpful and courteous.

Rating:

4.0

Everything was good but the link that helps do return was not working and would not allow me to do the return.

Rating:

5.0

Great customer service

Rating:

3.0

I was greeted warmly and professionally when I picked up the trailer. I was about an hour late returning it and was charged for an extra day. I didn't need it another day. The rep explained that I was late so was automatically charged a full day. the representative asked if I wanted it reversed so I said yes! I was thinking that she was offering to credit back 1 day but she reversed the closed out bill and gave me a new contract for 2 days instead and tied up even more money on my credit card. There was a totally different, non systematic attitude and they took the dollys off but still charged me for 2 dollys which were no longer on the trailer.

Rating:

3.0

The 15' truck we rented leaked water in the “mother's attic” area and many items got wet. Not happy. U-Haul also said if I hauled a 5'x8' close trailer to my destination they would reimburse me $66.00. Well, that didn't happen..,

Rating:

5.0

Please check out the trucks that you rent really good because our truck had a really bad power steering problem when we tried to make a turn

Rating:

3.0

the uhaul that I rented was not cleaned on the floor, while riding to my destination the window rubber came off and I had to stop and go back to get it. I thought the uhaul vehicles be full of gas once you pick them up but that was not the case with the one, I was gave to rent. I did not know that they only go a certain milage either but this time and days everything changes, I guess. And once I was on the way to return the vehicle the tire light came on, Other than that, it was a great rental

Rating:

4.0

Improvement Is needed to contact the store directly. Being redirect to the call center isn't the best

Rating:

5.0

Very easy.

Rating:

5.0

Keep doing what you are doing

Rating:

5.0

Awesome experience

Rating:

4.0

I was very surprised, the service was quick

Rating:

5.0

Nothing

Rating:

5.0

Nothing new

Rating:

4.0

Have a waiting room it was in comfortable waiting 3 hours for a hitch to be placed on my car

Rating:

5.0

I love my neighborhood Uhual….Q is always awesome and Misty

Rating:

3.0

Return wait time too long

Rating:

5.0

Everything was on point

Rating:

5.0

Again thanks for the cleanes of the Uhaul space I really enjoyed. And also my visit at uhaul were great ! As long as you have Tean workers like Ashley Williams Customer service were through the roof, Where Hugh Uhis. We're not a great Attitude wasn't okay

Rating:

5.0

Customer service was fantastic. The truck was clean. Gas mileage was as advertised. The air conditioner kept me cool during my thirteen hours of driving over two days in 90 degree plus heat. I'm a happy customer.

Rating:

3.0

Customer service was awful

Rating:

3.0

We had great customer service from a representative when picking up the truck. She was professional, helpful and courteous. The upkeep of the truck is what really upset me. Upon bringing the truck home, we opened the truck bed door and saw about a dozen cockroaches. We got what we could out and started loading the truck for the move. While loading, the roaches were crawling all over my boxes and furniture. It was utterly disgusting. To add, the dolly was not zip tied to the side of the truck. We didn't end up using the dolly, but were surely charged for it. I hope I never need to rent another uhaul vehicle.

Rating:

3.0

Let customers know in advance if Dollys etc are not available when they are ordered. I found out at the counter that they didn't any any appliance dolly's

Rating:

3.0

Good service and good price

Rating:

5.0

They're doing well

Rating:

4.0

Had to change pickup location as the closest and first pickup site was closed on Mondays.

Rating:

5.0

Close later than 5:00. That would help.

Rating:

5.0

as usual, no issues from this location. The store at Box Road in Columbus should take notes on customer service from this location.

Rating:

5.0

Nothing at this time

Rating:

3.0

We all have jobs to do. Thangs are always happing but when one is waiting on a paper receipt, should not be told to go get it off line. I was made to wait 10 minutes to get piece of paper off the printer.

Rating:

5.0

The Columbus uhaul drop off was great.

Rating:

5.0

I rent from this location anytime I can. As usual Misty, Michael, and the rest of the employees are helpful and professional. I'll go there before any of the other local corporate stores.

Rating:

1.0

The vehicles are not being checked or there is a thief working for you. My brother left his wallet in the truck and no one knows what happened.

Rating:

5.0

Misty was super professional and knowledgeable while handling multiple customers all at once. The store was very crowded with customers but sh keep the line moving with no complaints from customers. She’s awesome!

Rating:

1.0

I was promised one size unit only to receive a smaller unit.

Rating:

2.0

The rate for the size storage is not adequate

Rating:

3.0

I went to Uhal to make my pass do payment,the weather was really bad. It was raining so I couldn't use your keypad with my password it was down. Your representative gave me a temporary access card to enter the building I left Uhal shorty to retrieve my unit key from home. When I returned couldn't open my unit because there was still a lock on it hours later after I made my past do payment. Having walked in the rain for a employee assistant to remove the lock so I can enter my unit. When I entered the unit I noticed water dripping down the wall of the unit and a puddle on the ground my things where wet. To many issues that could have been handled better.

Rating:

5.0

The staff was great and were very helpful. 5 stars

Rating:

5.0

They were very nice and friendly

Rating:

3.0

But thing is after I put my stuff in storg I got sick and have not been able to get there to put my lock on if you all can help me out on this it will be very app hope I will get to feeling better thank you Michael Mabry No moo

Rating:

5.0

Didn't have no problems at all everything my experience with U-Haul was great and I would definitely use you guys again.

Rating:

3.0

Had to re-enter access codes multiple times when said "not logged in". The entry door to storage should have a RAMP as opposed to ledge. Difficult to roll heavy objects over curb.

Rating:

3.0

The first month I had the storage unit the sliding door to enter were broken so if I didn't go during office hours when someone could let me in the side door I wasn't able to get in. This was very inconvenient and a bit of a hassle. After a month they finally got it fix. Probably because they were tired of having to let me in weekly. Other that that it was good and if we ever needed to store our belongings again we would consider this location.

Rating:

5.0

Excellent Service.

Rating:

2.0

One office employee rudely after I backed truck in to unload rudely be told me I had to move the vehicle and Park differently for unloading. The first unit be we rented had a bad roof and was full of water, do we had to rent another dry unit. Could have been a much easier process for the customer.

Rating:

1.0

The lady on 10 ave was very rude

Rating:

5.0

Excellent customer experience!!

Rating:

1.0

Poor customer service..

Rating:

5.0

Extremely friendly and helplful staff. Thank you. Everyone was very pleasant

Rating:

5.0

Very helpful and friendly. They made my mothers move smooth. Thank you

Rating:

5.0

The staff is always friendly

Rating:

1.0

I rented the unit but could not get access to it because the keycard reader was broken. I was told to come back later and ask office staff to let me into the card-gated hallway to access the unit. I was not told the unit number. Office staff were obviously overworked and too busy for pleasantries. These issues are not the fault of the staff, but the fault of Uhaul. Uhaul needs to provide their staff with adequate resources to do their jobs effectively. Based on this experience I will not use Uhaul for future needs, as their pricing does not reflect their ability to deliver on a consistent and reliable product.

Rating:

1.0

When booking the space online from out of state, I selected the size I need and a unit that was described as “drive up exterior”. When we arrived, that is not what we got. Instead we had a unit that was inside a storage building, at the end of a long & narrow hall, with a pole in the middle of the unit. We refused the unit for these reasons. The associate took us back inside and offered us a larger unit, which we accepted. Although the unit was still inside, the hall was wider and the unit was closer to the entrance. When finishing up the rental agreement at the counter, I was asked if I needed to buy a lock; I said no, I had one. It was not pointed out that a specific type of lock was required. A couple weeks later when we return to get a few things out of storage, there’s a second lock on our unit with a tag for non-payment. We go to the office because a payment hasn’t even been due yet. We were advised that it was because we weren’t using the right type of lock, and that housekeeping would continue to put the additional lock on, and we would have to come during office hours to have them unlock it. We weren’t happy about this, but said fine. The next time we came, the additional lock is on there and we are now informed that a charge for the lock has been added to our account. I will take ownership that the agreement requires this type of lock, so I paid the fee for the lock without complaint. However, the handling of this is very poor. Rather than lock a paying customer out of their unit, you should at LEAST call to inform them at the first notice. Also, this should truly be explained up front, as I would not have known the difference in lock styles in just reading the agreement. To wrap it all up, we cleared out our unit on 06/13/20, and followed the online instructions for move out on 06/14/20. The move out was not processed until 06/30/20, when I called because I received notice that payment would be due soon. Overall, we only had the unit for 3 months and it was a bad experience from start to finish with customer service. The unit was clean, secure, and well-lit, but the parking and access to the lot is also not ideal; many times we were stuck waiting for others to move a truck or trailer they were renting/dropping off and causing congestion in the lot.

Rating:

2.0

My paperwork and books was ruined in this storage facility. I paid them for three years too keep my personal belongings safe and now they are ruined.

Rating:

5.0

None

Rating:

3.0

Very chaotic- not well organized and they need more help for sure. The young lady that was helping me was fantastic. She was running her legs off. Owner needs to schedule some more employees to work.

Rating:

5.0

They did a fabulous job with everything very professional. Thank so much David Curtis

Rating:

5.0

The Staff was great! Nice place to store your "stuff"!!!

Rating:

1.0

I had this unit for 3 days Sunday 11/17 to Wednesday 11/20. I paid 159.00 for this unit and I received no refund

Rating:

1.0

rude manager and black guy with long hair was very rude at all times and the unit we rented was not climtae controlled the AC HAD BEEN BROKEN FOR 8 ,MONTHS prior to our rental..

Rating:

5.0

Prompt and courteous service

Rating:

3.0

I didn't get my refund back for a truck I paid in advanced to use and I had to pay again to use the truck I was told I would get a check in the mail still haven't received it

Rating:

5.0

Great communication with staff no waiting or hassle would recommend u hall company to all friends and family

Rating:

5.0

Staff was super helpful and super friendly. Very professional. I will always continue to do business at this location in the future.

Rating:

5.0

Thank you for your service during my time of need!

Rating:

1.0

The staff especially the manager was very rude. I will never deal with this location again. I actually moved my stuff to a different storage facility because the staff at this location horrible

Rating:

2.0

Originally rented storage for $70 that in under 2 years went to $100. That inflation is crazy. 24hr usage is promoted but this facility doesn’t allow it. Store vehicles always parked in the way.

Rating:

5.0

Quick professional service and friendly employee's

Rating:

3.0

The space is very tight. While moving out of my storage, I had to stop three times for other customers to pass through. It was only a couple of experience clerks. Grounds could have been cleaner.

Rating:

5.0

The gentleman when I arrived helped me right away. They were so nice. I recommend this storage facility.

Rating:

5.0

na

Rating:

5.0

everyone truly went beyond the need to help me. thank you.

Rating:

1.0

Very unprofessional and rude, the manager was cussing at my mom and everything I do not do not do not recommend AT ALL

Rating:

1.0

I Will Never Put My Stuff In The Uhual Storage Again it Was Invested With Pest That Damaged A lot Of Items Causing Me To Have To Throw Furniture Away was told my insurance didn’t cover pest infestatio

Rating:

1.0

Extremely bad experience. Waited long time just to get key. Vehicles blocking entrances. No one taking responsibility for anything.

Rating:

5.0

Great experience

Rating:

1.0

After getting switched to a new unit becasue the one we had leased had a faulty latch, we got billed for two units and received threatening letters about not paying for the unit we did not use.