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VICTOR MCustomer Reviews for U-Haul Moving & Storage at 10th Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Be more respectful when talking to customers without an attitude.Making sure that the Uhual is in good standings before letting a customer rent it!
JASEN SGreat staff and awesome service.
RICKEY HNeeds more staff on Sundays. The 2 employees were running around everywhere but were very nice
OLIVIA SVery easy and super helpful with setting up my tow and hitch.
Edwin LUHaul doubled booked my truck to be rented. Meaning I had to spend extra time going to another location as oppose to moving. U Haul asked, and I will tell.
Harry PGood service.
JASON DGreat customer service
RICHARD DThe wooden bars installed inside the trailer to attach ratchet straps to were in poor condition...almost breaking.
ANNE ADon’t change rate at last minute, put the items purchased in the rental
JARROD WSo many issues
LUMI M | First ImpressionsVery well run, professional, friendly and helpful staff
RICHARD RThe lady working there was so kind and understanding as she assisted us even when the uhaul server went down and we had to use the back up service.
Jaiere AThe return process is very difficult! I could not get the geotracker to work on my phone and I returned before operating hours on a Sunday. Had to call the main UHaul Office to confirm.
JERRY PMy over all experience was great the uhaul representatives was very helpful, my visit was quick in and out with that being said I really don't see where the location need to improve in any area so I will say to uhaul keep up the good work being there when people's are in need of a rental equipment.
DENNIS DOn the app when returning a piece of equipment yall should have a third option to have your money return to your card instead of a check
MARCUS IMs. Memory is the best...only location I will use..she remembered me from 3-4 years ago...that feels good...always great service...thanks
MICHAEL ZDouble check what customer have what truck, before calling about personal left in a truck.
BRENDA RThe young lady that checked me in was very nice and polite.
DAVID SThe gas wasn’t where it was suppose to be and the customer service was poor!! I went back inside and they were so non chalant about the gas when I got in the truck it was 15miles to empty I proceeded to go in and she said this where it’s suppose to be
JESSE WThe stage was good my complaint is on the equipment, starters how can yall charge so much for a barely operational truck? Transmission slipping, no internal lighting or the driver side down partially open Then the hidden fees How you have a return after hours fee of $20 but I get charged for a whole 24 hours, I would like a explanation about that Then being charged for a dolly I didn’t even use for two days
DE'VONTA GI felt very safe while accessing my belongings!
JESSICA P | Overall ExperienceNeed to improve customer service
CURTIS VGreat customer service!
VINCENT GGreat experience with Uhaul. Thank you
JAMES R | First ImpressionsAll is good. Excellent customer service. Congrats!!!!!!
XAVIER CThe young lady who set me up this morning was super impressive. It can't be easy to be so cheerful at 7am, but she was. Efficient, pleasant, knowlegeable. Got a long day off to an upbeat start! Give her a raise
WILBUR WThe lady that helped me that was managing the store , was amazing friendly and made the experience great
LAMAR VCustomer service at this location was excellent. The representative was amazing and so helpful. I would recommend this location to anyone needing a U-haul.
TIMOTHY HPrices of the boxes are too high
KUMOHSI PNA
john d | Overall ExperienceMelinda was an awesome person to work with, she has great customer service skills, made the customer to employee experience feel wonderful and welcoming. She made me feel like we've been working together and known each other for years, with excellent people skills people skills. She's a wonderful person to work with. She is a great asset to your company. I highly recommend this location on 10th Ave in Columbus, GA.
Jennifer MThe store didn't have the dolly I reserved, so I had to go to another store to get that. I paid extra because of the mileage, and had to pay extra to be able to return the dolly with the van. When I returned the van, 10th Avenue told me I had to take the dolly to the other store. When I showed the receipt and said I paid $5 extra to return it with the van, they told me that was the regular price. So the whole thing costs me an extra hour and mileage. The other store did refund the $5 for local vs. one way.
WILLIAM KExcellent customer service
SHAKIRA OExcellent customer service.
MARISOL QCome out and take pictures of the vehicle when the customer goes outside to pick up the rental
SHERRY JHave a worker walk us to the truck and show it to us, answer questions.
DAVID TFriendly, transparent, fast. The trailer was well maintained and able to haul efficiently.
gabriel dThank you
KIARA S | First ImpressionsNo improvement necessary
CURTRICE MEverything was excellent!
DONTAVIOUS DGreat service and clerks at this location.
KERRICK RThe staff was so personable and efficient… They were able to explain everything quickly and in-depth. I was able to get exactly what I needed at an excellent price. They were right there when I pulled up to drop the truck off, too! I am a combat veteran, so I’ve moved often, but this location, by far, is my best experience with U-Haul… Thank you, ladies!
BRANDY RNothing thanks
DANIEL RMy confirmed order was for a 9' Cargo Van to be picked up at U-Haul Moving & Storage at Box Rd. 1700 Box Rd. Columbus, GA 31907. The day before pick up it was swiched to 930 10th Ave. I was given a 10' Box Truck which felt like it was about to fall apart with every bump in the road. This was also out of my way and cost me more in milage. Never had an experience like this before with U-Haul.
ARTHUR GI was over charged. I had the truck two days but was charging for four because they failed to check it it. Also I could not make a split payment.
ISSIAH BThe app check in needs to be similar and more informative. Was not able to tell if I successfully returned my equipment so that I'm not charged the fee for a rep to check in the following day.
STEPHANIE HLine was extremely long to check in. Lots of employees walking around, but took a long time.
JANIS MMalinda was Great
ROBERT BThe gentleman that helped us was very nice. The app to check the condition of the truck out wouldn't work. We reported this to him. We were told not to worry, it was o.k. The truck was in rough shape, inside and out. Lots of scratches, dents, seats were very worn and cracked.The ramp had chuncks of mud, rocks and dirt on it. We needed to sweep it before we could use it. It did, however run fine, all the lights worked. When we returned it, the app to check it in after hours wouldn't work. So, we were charged an additional $20.00 convince fee.
LINDA DPickup and dropoff went smoothly and both associates were pleasant and professional.
PATRICK CI wish the sales rep that helped me would have walked me out to the truck that I would have been using instead I had to walk around and find the truck and it was freezing cold overall it's still good service.
QUINNETTA JEverything was great keep doing what you doing
BILLY DNot a thing
JOHN WGet some CSR's who're knowledgeable about the product and want the client to be pleased with the service. That way they won't have to keep transferring you to someone who knows less than the one that they just transferred from. Give the reps and info about what rentals are where; scripts and FAQs so that they won't try and get creative and tell the client bald-faced lies. The 10th Ave, Columbus, GA was pretty good but the service by phone was horrible. The phone went dead too many times when they didn't want to deal with the situation or they didn't know how.
ANNIE SAt no point was the process explained on how mileage and fees work. I was just given paper to sign and told “Might as well keep it till Monday because it’s the cost the same “. We was completely mislead about the 49.99 per day and posted charges to my account before even asking or discussing anything. Explain my concern to U-Haul employees and they could have cared less.
JOHN ECONTINUE THE EXCELLENT SERVICE AND COURTEOUS TEAM. MEMBERS OF YOUR BUSINESS.
peggy hYour customer service especially to senior citizen needs improvement. Clarity is a must!!!
EFREN M | Overall ExperienceIt was extremely hot, the building was not climate controlled. There was only two rollers dollies available and they were small.
april l | Overall ExperienceI will definitely recommend you ""
GENEVA M | Overall ExperienceThe staff harrasses everyone, were unhelpful, and the reasin I transferred my things elsewhere. The worst storage expetience ever. I had to even leave 3 days early. I am also hoing to firmallt complain to your ciorporate office.
Peter j | Overall ExperienceThe staff was very helpful and friendly and made the process very easy.
Alfredrick H | First ImpressionsThe manager and all the staff members are awesome. The are always friendly and helpful. We moved from Oklahoma to Columbus GA. I didn't feel comfortable dropping the car towing equipment at the burnt down building I was directed to go to, instead of the Uhaul place actually being run, and in a safer location in town. I work for the government and would not leave anything at the destroyed business. I still had to unpack the truck. So I was told when I needed to be back with the truck, to avoid late fees. We drove straight through from Oklahoma and at 55 miles per hour in a truck whose brakes were very questionable, it was not a good drive. I also am a licensed CDL Driver, and that Uhaul which I reported should not be rented out until thorough maintenance was completed, was messed up. Anyway we arrived safely. And if I were to get a position with a state agency, I would not hesitate to to lease at the 930 10th Ave Columbus, GA 31901, location. The young man he help me start and close my 1133 storage rental is amazing and needs an award, or monetary bonus of some kind. Thank you for being there for my family. Respectfully, Lydia B. US Army Veteran.
Lydia B | Overall ExperienceMisty and her team are amazing! I would recommend this location to all my friends and family!!! Next time I need anything moving related I will go to 10th Ave in Columbus GA
Opal C | Overall ExperienceUnit become infected with rodent waste. Contacted site manger multiple time with no assistance regarding issue. Absolute display of serve lack in customer care and service.
JASMINE B | Overall ExperienceStaff is unfriendly. They make up policies as they go. Prices were not as advertised in the store. Staff members are never on the same page. Have been to this establishment twice and both times 5/10. They didn’t even care to spell my name correctly.
Darius G | First ImpressionsThe storage got a good safety features with the CCTV and key card features. The only drawback is the parking during unloading things to be stored.
EFREN M | First ImpressionsI was provided with great service as far as getting a storage switch that fit my needs. When I got ready to move my belongings into the storage, I was blocked from entering the storage by a huge Uhaul.
Angela J | First ImpressionsThe staff was quick to move vehicles and even offered help . They were pleasant and accommodating .Thanks dp.
Donald P | Overall ExperienceI appreciate Manager Misty for assisting me with my moms things. My mom passed and her n her team went above and beyond to assist with my moms contents and so I thank the staff
larry m | Overall ExperienceThe staff went above and beyond to assist me.
jackie l | First ImpressionsYou all took care of me , I will be using U-Haul again and recommend U-Haul to other . Thank you very much
emanuel p | Overall ExperienceKendall was awesome with helping me move the trailer I had just unloaded. Unfortunately the climate-controlled unit is exceedingly hot and does not have as much vertical space as I would like. Also the layout of the facility makes it difficult to access your unit even with a small vehicle and it is difficult if not impossible for multiple customers to access units simultaneously. I'm not certain what the employee parking situation is but an employee vehicle had to be moved in order to facilitate the relocation of the rented trailer from near my unit to the desired return/drop-off location.
Jonathan M | First ImpressionsMy card to my unit dont work i could not get into my unit.
TARA B | First ImpressionsThe staff is rude, I asked to see a storage unit before purchasing and was ignored. Finally I went to the room and it was too small. I would use any U-Haul in the city before this one.
Joseph H | Overall ExperienceAshley and the staff they're the best
Jeraquis C | Overall ExperienceThe problem with the UHaul storage was not the local location, but Uhaul itself. I set up an autopay that NEVER worked - not once did the autopay withdraw funds from my account, try as I might to get it to work. When I called the UHaul national phone number to request help and a refund for a late charge applied despite setting up autopay, the person on the phone refused to help, stating that the fault lay with my bank. They claimed that the funds took a couple more days after the due date to process, which was allegedly my bank's fault. When I tried to have autopay set up for another, earlier date to ensure payments went through on time, I was informed this was not possible. Then I monitored autopay only to find it NEVER withdrew funds at all. I have taken my business elsewhere. While I am a fan of UHaul's trucks and moving services, I was quite disappointed with the customer service I received on this matter calling the national number.
Caroline N | Overall ExperienceGood service and stayed professional.
Yolanda W | Overall ExperienceIt was difficult to get cartloads from the sat to the facility because of the parking lot slope and crowding, but overall the facility was great!
Erin E | Overall ExperienceIncredibly helpful and accommodating staff.
Sara E | First ImpressionsMisty was super professional and knowledgeable while handling multiple customers all at once. The store was very crowded with customers but sh keep the line moving with no complaints from customers. She’s awesome!
Stanley R | First ImpressionsI was promised one size unit only to receive a smaller unit.
Stanley R | First ImpressionsThe rate for the size storage is not adequate
Venissa M | Overall ExperienceI went to Uhal to make my pass do payment,the weather was really bad. It was raining so I couldn't use your keypad with my password it was down. Your representative gave me a temporary access card to enter the building I left Uhal shorty to retrieve my unit key from home. When I returned couldn't open my unit because there was still a lock on it hours later after I made my past do payment. Having walked in the rain for a employee assistant to remove the lock so I can enter my unit. When I entered the unit I noticed water dripping down the wall of the unit and a puddle on the ground my things where wet. To many issues that could have been handled better.
ANGEL W | Overall ExperienceThe staff was great and were very helpful. 5 stars
DALHIA J | First ImpressionsThey were very nice and friendly
Venissa M | First ImpressionsBut thing is after I put my stuff in storg I got sick and have not been able to get there to put my lock on if you all can help me out on this it will be very app hope I will get to feeling better thank you Michael Mabry No moo
Michael M | First ImpressionsDidn't have no problems at all everything my experience with U-Haul was great and I would definitely use you guys again.
Jennifer M | Overall ExperienceHad to re-enter access codes multiple times when said "not logged in". The entry door to storage should have a RAMP as opposed to ledge. Difficult to roll heavy objects over curb.
JEFFREY B | First ImpressionsThe first month I had the storage unit the sliding door to enter were broken so if I didn't go during office hours when someone could let me in the side door I wasn't able to get in. This was very inconvenient and a bit of a hassle. After a month they finally got it fix. Probably because they were tired of having to let me in weekly. Other that that it was good and if we ever needed to store our belongings again we would consider this location.
Tiffany M | Overall ExperienceExcellent Service.
Wanda T | Overall ExperienceOne office employee rudely after I backed truck in to unload rudely be told me I had to move the vehicle and Park differently for unloading. The first unit be we rented had a bad roof and was full of water, do we had to rent another dry unit. Could have been a much easier process for the customer.
John B | Overall ExperienceThe lady on 10 ave was very rude
TANIA S | First ImpressionsExcellent customer experience!!
gladys w | Overall ExperiencePoor customer service..
Rosyln S | Overall ExperienceExtremely friendly and helplful staff. Thank you. Everyone was very pleasant
john A | Overall ExperienceVery helpful and friendly. They made my mothers move smooth. Thank you
debbie f | First ImpressionsThe staff is always friendly
gladys w | First ImpressionsI rented the unit but could not get access to it because the keycard reader was broken. I was told to come back later and ask office staff to let me into the card-gated hallway to access the unit. I was not told the unit number. Office staff were obviously overworked and too busy for pleasantries. These issues are not the fault of the staff, but the fault of Uhaul. Uhaul needs to provide their staff with adequate resources to do their jobs effectively. Based on this experience I will not use Uhaul for future needs, as their pricing does not reflect their ability to deliver on a consistent and reliable product.
Justin g | First ImpressionsWhen booking the space online from out of state, I selected the size I need and a unit that was described as “drive up exterior”. When we arrived, that is not what we got. Instead we had a unit that was inside a storage building, at the end of a long & narrow hall, with a pole in the middle of the unit. We refused the unit for these reasons. The associate took us back inside and offered us a larger unit, which we accepted. Although the unit was still inside, the hall was wider and the unit was closer to the entrance. When finishing up the rental agreement at the counter, I was asked if I needed to buy a lock; I said no, I had one. It was not pointed out that a specific type of lock was required. A couple weeks later when we return to get a few things out of storage, there’s a second lock on our unit with a tag for non-payment. We go to the office because a payment hasn’t even been due yet. We were advised that it was because we weren’t using the right type of lock, and that housekeeping would continue to put the additional lock on, and we would have to come during office hours to have them unlock it. We weren’t happy about this, but said fine. The next time we came, the additional lock is on there and we are now informed that a charge for the lock has been added to our account. I will take ownership that the agreement requires this type of lock, so I paid the fee for the lock without complaint. However, the handling of this is very poor. Rather than lock a paying customer out of their unit, you should at LEAST call to inform them at the first notice. Also, this should truly be explained up front, as I would not have known the difference in lock styles in just reading the agreement. To wrap it all up, we cleared out our unit on 06/13/20, and followed the online instructions for move out on 06/14/20. The move out was not processed until 06/30/20, when I called because I received notice that payment would be due soon. Overall, we only had the unit for 3 months and it was a bad experience from start to finish with customer service. The unit was clean, secure, and well-lit, but the parking and access to the lot is also not ideal; many times we were stuck waiting for others to move a truck or trailer they were renting/dropping off and causing congestion in the lot.
Jennifer H | Overall ExperienceMy paperwork and books was ruined in this storage facility. I paid them for three years too keep my personal belongings safe and now they are ruined.
QUETTA S | Overall ExperienceNone
Timothy M | Overall ExperienceVery chaotic- not well organized and they need more help for sure. The young lady that was helping me was fantastic. She was running her legs off. Owner needs to schedule some more employees to work.
Beth N | Overall ExperienceThey did a fabulous job with everything very professional. Thank so much David Curtis
David C | First ImpressionsThe Staff was great! Nice place to store your "stuff"!!!
Brenda B | First ImpressionsI had this unit for 3 days Sunday 11/17 to Wednesday 11/20. I paid 159.00 for this unit and I received no refund
Shonna J | Overall Experiencerude manager and black guy with long hair was very rude at all times and the unit we rented was not climtae controlled the AC HAD BEEN BROKEN FOR 8 ,MONTHS prior to our rental..
Fraun M | Overall ExperiencePrompt and courteous service
Sunday B | First ImpressionsI didn't get my refund back for a truck I paid in advanced to use and I had to pay again to use the truck I was told I would get a check in the mail still haven't received it
Cynthia M | Overall ExperienceGreat communication with staff no waiting or hassle would recommend u hall company to all friends and family
Cynthia M | First ImpressionsStaff was super helpful and super friendly. Very professional. I will always continue to do business at this location in the future.
Stephen G | First ImpressionsThank you for your service during my time of need!
WILLIE R | Overall ExperienceThe staff especially the manager was very rude. I will never deal with this location again. I actually moved my stuff to a different storage facility because the staff at this location horrible
shannon r | Overall ExperienceOriginally rented storage for $70 that in under 2 years went to $100. That inflation is crazy. 24hr usage is promoted but this facility doesn’t allow it. Store vehicles always parked in the way.
charles c | Overall ExperienceQuick professional service and friendly employee's
Colin E | First ImpressionsThe space is very tight. While moving out of my storage, I had to stop three times for other customers to pass through. It was only a couple of experience clerks. Grounds could have been cleaner.
NAKIA M | Overall ExperienceThe gentleman when I arrived helped me right away. They were so nice. I recommend this storage facility.
Taylor H | Reservationna
VIVIATOR C | Overall Experienceeveryone truly went beyond the need to help me. thank you.
diane r | Overall ExperienceVery unprofessional and rude, the manager was cussing at my mom and everything I do not do not do not recommend AT ALL
Sheriece G | ReservationI Will Never Put My Stuff In The Uhual Storage Again it Was Invested With Pest That Damaged A lot Of Items Causing Me To Have To Throw Furniture Away was told my insurance didn’t cover pest infestatio
Tomorrow J | Overall ExperienceExtremely bad experience. Waited long time just to get key. Vehicles blocking entrances. No one taking responsibility for anything.
karen s | Overall ExperienceGreat experience
Charles W | Overall ExperienceAfter getting switched to a new unit becasue the one we had leased had a faulty latch, we got billed for two units and received threatening letters about not paying for the unit we did not use.
richard b | Overall ExperienceThe staff was generally incompetent and unhelpful. Lost my reservation. Sent me to a unit that was already occupied. Then I was consistently overcharged for units I did not originally request.
William T | Overall Experience