Customer Reviews for U-Haul Moving & Storage at Baseline Rd

1,475 reviews

5518 Baseline Rd   Little Rock, AR 72209
(E Of Geyer Springs Rd)

(501) 569-5026

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(501) 569-5026

5518 Baseline Rd
Little Rock, AR 72209
(E Of Geyer Springs Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thanks.

andrew n.  |  First Impressions 
Rating:
5.0

Thank you for letting us you so U-Haul to move I really appreciate it

amber R. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

Rockie S. 
Rating:
5.0

First of all, my reservation for the truck and the transport was for a location on Cantrell Rd in LR, AR. the day before I was to pick them up, the lady at the Chico Rd called and said all is at her location and so I went an extra 30 mins away to get the truck and transport. Well the day of pick up., neither was there! She does not know why the truck was gone. She ordered another for us and we waited 1for one to be delivered from your main location in LR. Then I was told I had to come to this location at Baseline to pick up a transport. Another thirty minute delay. This Baseline Rd location was great. The people were great and made sure I could leave with one of their transports.

Keith A. 
Rating:
5.0

Nothing

Zelda R. 
Rating:
5.0

Customer did not leave a comment.

VICKI W. 
Rating:
5.0

Great customer service Denisha was awesome Thank you Will recommend y'all everytime thank you again

Lindsey pool A. 
Rating:
5.0

Customer did not leave a comment.

elana M. 
Rating:
5.0

Excellent service and went out of their way to find a dolly for me.

Stephanie W. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
4.0

Customer did not leave a comment.

Andy B. 
Rating:
5.0

Customer did not leave a comment.

Brittany J.  |  Overall Experience 
Rating:
2.0

My reservation was given away the day before. I had to get a larger sized truck than I wanted at a different location than I wanted. So maybe don't give away the reservation. What is even the point of me setting that up? Ridiculous

Eric H. 
Rating:
5.0

I was sent to a location 45 miles from were I lived to get the truck. When I made the reservation I was told I would pick up in Cabot Arkansas. The pick up was changed the day before pick up. I was given a truck with a broken windshield and the crack was in the drivers view sight. I don't think U- Haul take safety of the renters as a priority and safety. Very disappointed in U-Haul

Gerald S. 
Rating:
5.0

Very nice employees to work with that were more than helpful.

Tammy V. 
Rating:
3.0

The truck started making an annoying noise in the cab for over half the trip I had to listen to it. It was a constant beep that would let up and then start again. I reported it when I delivered it.

Charlie B. 
Rating:
1.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

The tall gentleman that was there on Sunday, July 10th, 2022. I keep forgetting his name, yet, he has top of the line customer service skills. He knows how to handle many customers at once. He's always very knowledgeable and helpful each time I've come. I come a lot. Please let him know how much we appreciate him each time he is there.

CARLOS K. 
Rating:
5.0

On the website there was no mention of having to have a major credit card. When i arrived there it was such a huge inconvenience, i had to ask a friend because they would not accept debit card. THIS SHOULD BE DISCLOSED ONLINE WHEN RESERVING!!

Austin R. 
Rating:
5.0

Customer did not leave a comment.

Francis W. 
Rating:
3.0

Make sure that you have someone there to accept your truck return rental turn in to get the correct information and time

LINDA H. 
Rating:
5.0

Customer did not leave a comment.

Yvonne G. 
Rating:
5.0

Customer did not leave a comment.

Jeanne W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heath W. 
Rating:
4.0

Our issue was that we weren't told until the evening before our scheduled 8am pickup that we would have to drive to a whole different city to pickup the U-Haul truck - and we had to pay for all of that extra mileage ($1 per mile) both to and from. I understand our local dealer didn't have a truck, but at least let us return to the closest U-Haul dealer we originally requested so we wouldn't have to pay for the extra mileage. THEN, we get to our location for pickup at 8am and are told then and there that the 2 dollies we had reserved (and) dozen blankets were unavailable. Nothing like being told that the morning of moving day... we couldn't have moved if it weren't for the dollies assistance. The lady at Baseline location thankfully was able to find some - at the location we were originally supposed to rent from. So again, we had to pay for all of that extra mileage to go get the dollies / blankets we had reserved. Definitely should have received mileage credit in my opinion. But at the end of the day we got moved and the employee's at Baseline were at least very friendly and helpful through the whole process.

Ryan G. 
Rating:
5.0

Pricing

CODY F. 
Rating:
5.0

Customer did not leave a comment.

arlene a.  |  First Impressions 
Rating:
5.0

Brandon and the manager both greeted me as I walked through the door and their customer service was awesome friendly and helpful. Thanks so much for serving me and my family and friends.

Gloria S. 
Rating:
5.0

Customer did not leave a comment.

Kevianna B. 
Rating:
3.0

I wouldn't have ever left u haui if they wouldn't have have ran everyone out of the RV slot's claiming they needed them for more outside storage space.I don't see it the site is not 100% full.PS the staff and manager were very helpful and friendly.The decision to end RV space impacts my views on trusting U Haul !!!

DAVID F.  |  Overall Experience 
Rating:
5.0

Excellent service!!!

Rodrigo B. 
Rating:
3.0

Actually have the storage units you rent out. I rented storage #629 online only to get to the store and the last locker storage until was #627. Screwed me all the way up but your personnel made up for it . Especially a gentleman named Brandon working at the Baseline location that evening

Joseph S. 
Rating:
5.0

Excellent customer service

clinton A. 
Rating:
5.0

Customer did not leave a comment.

Deiack P. 
Rating:
5.0

Keep up the good work like you are doing

wardell W. 
Rating:
5.0

Your manager Mr Shawn was very professional as well as very easy to work with on my rental. I was genuinely impressed with his knowledge and understanding of all my rental needs. Mr Shawn was a blessing.

Ida J. 
Rating:
5.0

They sold out of dolly's. They called around to try to find one for me but everyone else was sold out too. I did appreciate them calling around for us. The move was over Memorial Day weekend so it was busy.

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

joel D. 
Rating:
5.0

Customer did not leave a comment.

Marty M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie J. 
Rating:
5.0

Customer did not leave a comment.

Jermunn B. 
Rating:
5.0

Great customer service

lacheka W. 
Rating:
5.0

Customer did not leave a comment.

kIUNDREA S. 
Rating:
4.0

Customer did not leave a comment.

Bob P. 
Rating:
3.0

Have reps who actually know what they are talking about. The manager Sean seemed to be the only one who knew what the regulations were.

Itsha W. 
Rating:
5.0

Awesome

MUARIER A. 
Rating:
5.0

Victor was very nice and patient when doing his job

Lawrence T. 
Rating:
5.0

Customer did not leave a comment.

johnny L. 
Rating:
5.0

Truck clean Customer service was great

AUDREY B. 
Rating:
3.0

The gas gauge is correct.

Johnny W. 
Rating:
5.0

Customer did not leave a comment.

RODNEY N. 
Rating:
5.0

Customer did not leave a comment.

Linda F. 
Rating:
5.0

Customer did not leave a comment.

Sheila B. 
Rating:
5.0

The lady who assisted me was very very nice and polite and had everything in order. The mileage was wrong. But she corrected it. The equipment now worked perfectly for what I used it for. Thank you very much.

Timothy G. 
Rating:
4.0

Stop charging customers 20.00 for returning your equipment. I will never rent from uhaul again as long as they making the customer pay for their employees hourly pay by charging a convenience fee.

KYAN H. 
Rating:
5.0

Customer did not leave a comment.

TWYLA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah D. 
Rating:
1.0

Have personnel on site during business hours.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

Sandon N. 
Rating:
5.0

The experience with you has been extremely wonderful, I do not feel that there needs any improvement.

TWYLA C. 
Rating:
3.0

Your storage access hours are too early, I get off work a hour before it is locked. Since we uses a code to get past the gate, 9p.m. would be a good time for people like me

charles h.  |  First Impressions 
Rating:
4.0

My truck was not very cen 9n the

Tonya I. 
Rating:
1.0

There's a leak in unit 400 the one I was using my clothes,mattress & my daughter's degree has water damage.They need to repair the leak in the roof. I moved my belongings out of the unit.

CAROL D.  |  Overall Experience 
Rating:
5.0

For now i believe everything is ok.

Isaac C. 
Rating:
5.0

Customer did not leave a comment.

Willis C.  |  Overall Experience 
Rating:
5.0

Nothing at all, great customer service!!!

Wendy J. 
Rating:
4.0

Due to more customers coming on you need to have more employees working.

Barbara W. 
Rating:
5.0

Customer did not leave a comment.

Ronald G. P. 
Rating:
5.0

Thank you

veronica F. 
Rating:
5.0

Everything was great They saved me

EARL P.  |  First Impressions 
Rating:
5.0

Nothing the sales rep was awesome at this location. First time experiencing a rep at uhaul be so welcoming.

Nefretiri M. 
Rating:
5.0

Nothing more to do. Service is always great.

JAN J. 
Rating:
2.0

Customer did not leave a comment.

Jared H. 
Rating:
3.0

The first compliant was i called February 8th and ask for a truck to be picked up and delivered back to the Benton AR location and was forced to pay extra because i ended up having to pick up a truck at this baseline location. Second the pick up process took way too long. Third the truck was had body damage and drivers door was difficult top open and close. Fourth they didn't have a furniture dolly available i had requested on the February 8th call. Fifth the truck was sitting with 23 miles to empty. I do have to say the Lady who checked us back in when returning the truck was very efficient and pleasant to work with. Overall i very unpleasant situation. I truly do not understand why when you call on the 8th of February for a 26th of February pickup they can't have a truck where you've ask to pick one up. I ended up paying for at the very least and addition 40 - 45 miles at .99 a mile due to UHAUL lack of customer care.

TAMMY W. 
Rating:
4.0

The 2 agents that helped me on the phone and at the counter were extremely helpful and very professional. I had to move my daughter from an apartment back to home during some inclement weather and under a major time deadline! It was a very stressful day! They both went above and beyond to secure a van for us over the phone and continued the awesome customer service in person when we arrived to pick up and drop off the van. Thank you for helping make a very stressful day go so much smoother!!!

CARROLL I. 
Rating:
3.0

I had all furniture moved but had a ton of boxes so needed a dolly. I told them I had to have one and the lady said she would order one from another store. Went to get the truck. No dolly. Then was told we had truck till 3:00. I told him I did not say only 3 hours and with no dolly the 2 of us would have to carry EVERY single box and no telling how long it would be. I would not go to UHaul again.

KAREN R. 
Rating:
5.0

Such a blessing 🙌

elizabeth j.  |  Overall Experience 
Rating:
3.0

Faster service and more service to offer like people that can do other things than just renting equipment

HORACE H. 
Rating:
5.0

Customer did not leave a comment.

Deshun J.  |  Overall Experience 
Rating:
5.0

get some more help in the office the lady who was helping me was wonderful.but the credit card or debit machine was not working she had to key in credit cards by hand.

JACQUELINE F. 
Rating:
5.0

Customer did not leave a comment.

Kelexis B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

E W T. 
Rating:
5.0

On this location...nothing...they rock!! The back door came down on my hand and the manager gave me a discount....the McArthur store I'll never go back...he's never there and will give you the keys with no deposit or anything in return...basically free truck....

CATILYN O. 
Rating:
2.0

Return process was horrible and had to leave and call customer service, wait on hold for 25 min and employee was in thr store but would not assist. The Customer service was horrible. The entire experience was enough to make me NEVER rent from uhaul again!

TAMMIE A. 
Rating:
2.0

There were last minute changes to my pickup location. However, location did not have the requested 24 moving blankets or furniture dolly on site. I left with 8 blankets they found lying around and no furniture dolly. Very disappointing. The Truck was great.

Michael C. 
Rating:
5.0

Great customer service. Capricha is so sweet and nice. I love her.

MICHELLE S. 
Rating:
4.0

Keep up the good work. All staff was polite and friendly and made the pick up and return very simple and fast.

NICHOLAS L. 
Rating:
5.0

Customer did not leave a comment.

Latonya M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deshun J.  |  First Impressions 
Rating:
5.0

Everything was awesome!!!

REGINALD W. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Originally we're booked at Hot Springs at Grant street. 2nd day they called and confirm to pick up on saturday morning. But frinday after 5pm somebody called and notify we have to go to little rock to pick up the van. We were very upset not getting right service. I did not like it. We drove early morning to little rock met a very nice person. I forgot the name may be Steve?? Last name starts with B. He was very helpful and made our day great. Love the service. Thank you , Grace

DIRK N. 
Rating:
5.0

Make sure the call center employees know and explain company policy and don't give customer the wrong or not enough information needed for the customer to rent the equipment

BARBAR L. 
Rating:
3.0

Poor Customer Service! Poor attitude!

MICHAEL L. 
Rating:
3.0

Customer did not leave a comment.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
3.0

Customer did not leave a comment.

ROGELIO C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Siera S. 
Rating:
5.0

Customer did not leave a comment.

RICKY D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
4.0

Customer did not leave a comment.

MAURICE S. 
Rating:
4.0

Truck check engine light remained on the whole rental time. It became obvious that something just maybe wrong with the truck once I drove it. So, I think that UHaul should make sure all repair service is done before rental!

SHANNOB B. 
Rating:
5.0

App was hard when ask to take pictures of DL Had a hard time

ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

TANESHA O. 
Rating:
5.0

The staff there were very accommodating and patient.

SHARA P. 
Rating:
5.0

Customer did not leave a comment.

KAMELIA M.  |  Overall Experience 
Rating:
2.0

Clean the cab and the windshield

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

KENYATTA J. 
Rating:
4.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Mr Sean was a great guy he’s very understanding and he explained everything clearly were you can understand well

Terryl B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CLAUD R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Very pleased with everything.

MICHAEL B. 
Rating:
5.0

The staff was very friendly and helpful! Ms. Lovely and Ms. Shelton were on duty that day.

MICHAEL R. 
Rating:
5.0

A representative named Lovely helped me and while I had to wait really long time because my reservation was for an old truck trailer that did not have climate control, it didn’t feel that way. She was extremely helpful and hilarious. I even started helping other customers with carrying boxes to their cars. Lovely helped me understand what kind of storage would fit my needs and things worked out well for my family and me. In the future I will most likely exclusively use that U-Haul location for my storage needs.

Reniten W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

quinshonna m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MATTHEW T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

antoinette w.  |  First Impressions 
Rating:
3.0

None

Darryl W.  |  First Impressions 
Rating:
5.0

Made my hard move EASIER!

quinshonna m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

daron g.  |  First Impressions 
Rating:
5.0

Thanks

larry l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAKESHE D.  |  First Impressions 
Rating:
3.0

Need a discount

ANDRE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shateria S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATONYA M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jim d.  |  Overall Experience 
Rating:
5.0

This store always provide the best customer service to me when I need it.

WANDA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shateria S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHUNTA D.  |  Overall Experience 
Rating:
5.0

The Staff was very friendly and the place was clean I appreciate both

Dietrich P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN B.  |  Overall Experience 
Rating:
1.0

Terrible customer service

Moneka w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gabrielle i.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jobie K.  |  Overall Experience 
Rating:
4.0

Super nice showed us all the different size units made sure we had what we needed

jim d.  |  First Impressions 
Rating:
2.0

A lot of my stuff had gotten Wet and Moisture-also have mold on a lot of my stuff my dryer and clothes and some of my boxes my kitchen table chairs and things in my boxes.

SHARON H.  |  Overall Experience 
Rating:
4.0

The staff was very helpful and friendly.

JOHNNY W.  |  First Impressions 
Rating:
5.0

The customer service was the best experience ever at the baseline location!

WANDA D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

sandra l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leslye h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TWYLA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley G.  |  First Impressions 
Rating:
5.0

We received excellent customer service from Managers Sean Barnes and Kenyotta and the team at Baseline Road in Little Rock. We received the best professional service at Baseline Road compared to all other locations that we have experienced. This particular facility met all of our moving needs with fast and friendly service with short waiting times. All of the staff at 5518 Baseline Road were caring, friendly and knowledgeable and exceeded our expectations.

karen g.  |  Overall Experience 
Rating:
5.0

Excellent customer service.

karen g.  |  Overall Experience 
Rating:
5.0

Kenyatte was very helpful!

GREGORY B.  |  First Impressions 
Rating:
5.0

Friendly service

karen g.  |  First Impressions 
Rating:
5.0

I am very impressed with the staff and services at U-haul at Baseline Road. Both morning and evening staff cares# about my needs. And I prefer the Baseline location when I am in Little Rock.

karen g.  |  First Impressions 
Rating:
5.0

All of the staff are caring and helpful. I am impressed with your outstanding customer service.

karen g.  |  First Impressions 
Rating:
5.0

You have a rep. That don't know how to talk to your customers. She is very rude when she speaks to the customers. The manager on duty is very helpful and handles the customers very well.

Sherita J.  |  Overall Experience 
Rating:
3.0

I paid for 24 hour access and neither gate cards I was given was working. I had to call customer service twice to get in gate then again to get into building.

Schalena Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tekesha c.  |  Overall Experience 
Rating:
5.0

The staff was very helpful. The time and hours were always convenient for me.

karen g.  |  Overall Experience 
Rating:
2.0

Staff was great and everything looked fine from the outside, but when we got into the gated area to store our new RV, it was scary. Mostly junk yard cars were there, some missing tires or wheels,

jerry d.  |  Overall Experience 
Rating:
5.0

I had a hard time finding my storage building because it was behind two gray doors that they forgot to tell me.

Earnestine J.  |  First Impressions 
Rating:
3.0

Just glad my things where all in the same as I left it . No issues with my storage . Thanks UHaul!

renita b.  |  Overall Experience 
Rating:
4.0

VERY HELPFUL STAFF

Liz B.  |  Overall Experience 
Rating:
5.0

Nicholas was very kind and helpful! Couldn’t have been a more pleasant experience considering the circumstances I was in!

Isaac M.  |  First Impressions 
Rating:
5.0

I always get storage from u haul the one stop shop for your moving needs. Thanks for the great experience

Deangelo R.  |  Overall Experience 
Rating:
5.0

Amy did a great job

paul b.  |  Overall Experience 
Rating:
5.0

Went great in their maybe10 min i love it

steven h.  |  First Impressions 
Rating:
5.0

I really appreciate how he helped me pick out a storage and he took me to storage down road and may show I know how to in storage room.

edna j.  |  Reservation 
Rating:
4.0

The employees over the 2 years of storage service was excellent to me.

JOHNNY W.  |  Overall Experience 
Rating:
5.0

were very helpful....friendly...remembered me

liz B.  |  Reservation 
Rating:
4.0

Enjoyed my stay

melissa w.  |  Overall Experience 
Rating:
4.0

I really appreciate being able to store my vehicle at your facility. I have and will highly recommend people to use you guys. Thanks for all you do. Thank you

neta d.  |  Overall Experience 
Rating:
3.0

Uhaul meets your needs and accommodations.

Phileta P.  |  Overall Experience 
No reviews have been submitted for this location.

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