My experienced was mixed. I was not able to pick up my truck from the assigned location, and it took a long time for the staff to figure out I was not going to be able to have a truck. The Sam Houston address was the second location I had been to that day. My truck had a large sticky spot in the back. Otherwise, it was fine.Shelley D.
Customer Reviews for U-Haul Moving & Storage at Beltway Southwest
Houston, TX 77031
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Rummel M.
Service was excellent. I cannot remember the name of the gentleman working by himself on Thursday. However, after purchasing the rental of a trailer and upon leaving the store to drive my Expedition to the trailer, I noticed a couple coming through the door. I figured my friends and I would have to wait in the scorching heat before he would be able to do the hitching up. I had no sooner pulled up to the trailer, and I see the young man running towards me. He hitched up the trailer in less than 3 minutes and then ran back to the office. He must have explained what he needed to do and asked if they could give him a few minutes while he finished up with me. He must have realized that the customKimberly A.
Grey JobArmando T.
A fantastic experience at this location. Everyone I spoke to here & worked with in person was fantastic.Marla H.
Customer did not leave a comment.florette M.
This was a remarkably seamless experience. Fantastic communication and responsiveness. Keep up the good work.Eric J.
Customer did not leave a comment.Marissa M.
The 15' truck I used front end was not very stable which in turn made steering the vehicle a challenge.Reginal A.
Will never use Uhaul again. Their estimate of how many boxes needed was so off, the costs incurred on us to order more was a goldmine for them. I have lost count of the number of items damaged or destroyed as I unpack, including a 6-month old washer and a top of line fridge. They treated us and our business like trash. App and website are also sadly in need of improvements.Stacey S.
Customer did not leave a comment.Miranda S.
Customer did not leave a comment.RHODESHIA J.
Jordan and the 2 ladies Sabrina and I cant remember right now so HELPFUL I can not Stress enough if you are decent human being . I had NEEDS I had Desires all I did was ask for help NOT DEMAND it but was decent to them . THE WENT UP AND ABOVE my expectations they far exceeded my expectations. There are ALOT of moving parts in this business and I have to say UHAUL all the way has been Amazing. My UBox was handled professionally and I moved the reservation around very accommodating. Arrived before it was scheduled. Then on this end it was moved to a overflow lots close by .Jordan and the ladies arranged to get it back over in a reasonable time less than a week . Then once I decided to move it into storage on the property we set a date and it was done . My unit was easy and clean the facility was clean and easy to maneuver thru Clean Bathrooms. Now it is all done and I am Super Grateful for the team and the location im At . Good team GREAT FOLKS!!! THANK YOU ALLCerise R. | First Impressions
Customer did not leave a comment.Hassan A.
Customer did not leave a comment.Vanessa J. | First Impressions
Customer did not leave a comment.David D.
Sabrina was amazingCyan S.
I was a little upset when I went to pay. When I called to set the truck up it rolled over to the help line. I spoke to Tracey to ask about setting up the truck. She told me it was $.40 a mile for every mile we went over. When I went to pay, they had charged me $1.09 a mile. We would not have gone over if we thought it would be that price. We made two trips with the truck thinking it was only $.40 per mile. I filed a complaint about being charged differently than what I was quoted on the phone. We are awaiting a call in this regard We love doing business with Uhaul. Sabrina and Pricilla are great to work with at the facility located at 11300 South Sam Houston Parkway West Tory is great to work with at the Red Bluff facility in Pasadena TxRonald M.
Customer did not leave a comment.Chantell G.
Customer did not leave a comment.ODURO K.
Both of the guys working there were great !Jacqueline J.
Good work.Eleazar G.
Everything was great.Kimberley F.
Customer did not leave a comment.Barbara S. | First Impressions
Everyone was very helpful and niceALEXIS Y. | Overall Experience
Customer did not leave a comment.Demesha W. | Overall Experience
Customer did not leave a comment.Jamal H. | Overall Experience
Great staff! Very professional and helpful. Even the lady who does the cleaning.Alexis Y.
Staff Employee David was very professional, courteous and helpful and made the move-in experience effortless. He is truly an asset to your company. Thank you. Michael Striegold 832-474-2185Michael S. | First Impressions
Customer did not leave a comment.Donna M.
Customer did not leave a comment.Levi R. | First Impressions
Customer did not leave a comment.RICKEY S.
Customer did not leave a comment.Myron L.
Customer did not leave a comment.Hailey B.
The best service plus the gen mgr, Jordan is very hands on and makes check in and out a breeze! Oh his attitude is top tier! He represents this location well! Glad I chose this location! Thank you Jordan and the Beltway Southwest team!Renetta B. | Online Move In
Awesome Service!Ashley R.
Nothing keep up the good team work.Gwendolyn C.
Customer did not leave a comment.Danya L.
The guy asst manager he was not friendly & he was so rood & when I go pick up the truck he told me we don't have any size of truck I said okay but when I go outside & I ask for other guy what happen no truck today he said who told you we don't have any truck he was very helpful to me and he give good service and give me good size of truck tooFarhan R.
Customer did not leave a comment.Danlys A.
The service was awesome! It was fast, they were able to help me even get the correct size storage and made the transition seamless!Tabatha G. | First Impressions
The young man who rented me the truck was VERY helpful and friendly.katovishia W.
Customer did not leave a comment.Ali A.
Customer did not leave a comment.Miguel R.
Please don't put 6 by 12 if is going to be 5. It was not explained that it was going to be smaller. I lost a lot of money on miles, time, gas and plus renting that trailer. Hope it can improve the way the trailers are designed. The nice lady that help when I return it Thank you.Francisco C.
Customer did not leave a comment.Jacqueline R.
Customer did not leave a comment.JAMES P.
Great serviceRICKEY S.
I believe the lady working the desk's name was Sabrina . She was there when I rented and when I dropped off. She's a perfect match for your company. She's friendly, outgoing, and extremely nice. I had a very easy experience. I will certainly rent from this location over the one that's closer to my house because of this.Dustin D.
Customer did not leave a comment.Ora P. | First Impressions
A representative recommended that we downsize our trailer for our safety and the preservation of our suv's transmission. The entire 3 day drive we felt thankful for that advice- the 5x8 was far more manageable for our needs. The entire team was very helpful and attentive.AVERY L.
Customer did not leave a comment.Toni W.
Customer did not leave a comment.TERESA D.
Customer did not leave a comment.Allen S.
It was nice we just didnot like that we had to drop of the truck in one location and storage in different location it was inconvenientNorma R.
It would be helpful to have tongue jacks on the enclosed trailers. Not everyone wants to stay connected when loaded. Parking at apartments and townhomes don't always provide pull they parking for vehicles with trailers.JOSEPH D.
Customer did not leave a comment.Tuan N.
Customer did not leave a comment.Frank A.
Customer did not leave a comment.Chris D.
Checking in was super fast. Got shown where everything was. Only issue is that the loading dock area is out of action which was a bit annoying in the rain but not the end of the worldDAVID C. | First Impressions
Customer did not leave a comment.Bertran R.
Everybody was great and everything was greatSTEVE G. | Overall Experience
Customer did not leave a comment.ANTHONY N.
Customer did not leave a comment.Cerwonda J.
Customer did not leave a comment.Diane T.
Customer did not leave a comment.Rowena W.
The truck was not clean but was cleaned while i was waiting. There was no gas in the truck so i refused to drive it off the lot fearing it would run out of gas on the way to rhe gas station. I asked my wife to go get some gas for me. Eventually the team drove the truck to get gas. Not happy at all about the pickup experience.James H.
Customer did not leave a comment.MARQUIS C.
I will be using this facility in the near future. I had to cancel my storage rental due to moving date changes.LIsa W. | Overall Experience
Customer did not leave a comment.Braulia V.
Customer did not leave a comment.Davia B.
Smell of smokeDamien R.
Customer did not leave a comment.Jose G.
Customer did not leave a comment.Katina H. | First Impressions
Great improvement over my last rental at this locations. Thanks!Christopher T.
Jordan Lewis and Tiffany was very helpful. I noticed Jordan being very patient with Tiffany as she assisted us. I work for a rather large corporation and I will refer this particular location to others in my organization.Rachel L.
Customer did not leave a comment.Rose C.
Customer did not leave a comment.zachary M.
Customer did not leave a comment.Catrina C. | First Impressions
Customer did not leave a comment.Sabrina J.
Very helpful kept my cost downDerrick W.
I would like thank everyone at Uhaul from Houston to the dealer in Connecticut for a safe truck and auto transport I was able to transport my baby girl things and car safe and sound i would recommend y'all to the worldPercilla W.
Customer did not leave a comment.Adonis M. | Overall Experience
Customer did not leave a comment.JOHN R.
Customer did not leave a comment.jahol R.
Upon arrival, I was promptly greeted and pro- cessed. Calvin was spot--on in getting ready to go. On top of that, he was timely!barry S.
Staff was very friendly and super helpfulEmily H. | Online Move In
Customer did not leave a comment.Maureen S. | First Impressions
Thank you for an amazing experience! Sabrina was outstanding at meeting all our moving needs. She went above and beyond to make this an easy and enjoyable moving experience. Percilla and the other workers were attentive and helpful as well. I will definitely be recommending this location and your company to others for their moving needs.Valerie M.
My experience with everyone one there was absolutely wonderful. I will come again.Amanda W.
Great Management! Thumbs up 👍 for Jordan. Great guyJose S.
Customer did not leave a comment.Tishara N.
The trailers need to be renovated - wooden parts broken at the ends and rubber was falling off rub rails. There was enough tie down points for me to use - but many were broken or disabled because of conditionsJames P.
The truck did the job, unfortunately we only got half of the house moved so we will have to rent it again in a few days.ALAN F.
Customer did not leave a comment.MICHAEL A.
It was in and out for me,the manager's services was awesome. Thank youifeanyi O.
No need improvement. I was very SatisfyChante G.
Customer did not leave a comment.ladaryl P.
More costumer parking.David S.
Excellent customer serviceLuis M.
Continue to do what you are doing now.VALENTINE E.
Customer did not leave a comment.antonio O.
Customer did not leave a comment.Stephanie W.
Customer did not leave a comment.Jimmy S.
Customer did not leave a comment.SHARONDA W.
Customer did not leave a comment.edward W.
Great serviceALEXIS Y.
Truck had a check engine light on, ran rough and AC wasn't cooling, needs servicing. Jordan helped me and did a great job, very knowledgeable and courteous service.lisa M.
Customer did not leave a comment.JASON T.
Friendly and courteous staffDEANNE D.
Great place to get any moving equipment, this is a mega center any truck, trailer, hitches, moving supplies,.EMMANUEL BOWMAN D.
Great customer service and availability of trucks to rent.Benjamin J.
Customer did not leave a comment.Danilo L.
Everything went well for me so, I think you have it figured out 🤙🏿sahara D.
Customer did not leave a comment.Ray J.
It would help if the online check-in process took fewer than 30 minutes. It was as if I had never rented from uhaul before.Christrina S.
Customer did not leave a comment.Miya A.
Customer did not leave a comment.Loretta T. | Overall Experience
The lightskin lady with the cornrows braids, was very helpful and kind. I think she is the manager because she knows her stuff.Nancy A. | First Impressions
Every staff member was real cool and helpful every time I can to my unit or had questions. I was renting when the first floor flooded. We were very upset about the flood because we lost irreplaceable items but we understood that it was the staffs fault or Uhaul’s fault. But they inventoried all all of belongings moved us to a unit upstairs and when we made it up there to see the damages they where very pro active in seeing that all there customers where taken care, even patiently dealing with the rude ones. I was impressed with they way they handled that situation. ( I paid for the insurance so we where reimbursed but we lost a lot of cool books). I don’t remember any ones names but for everyone that worked there between July 21-March 22 y’all where A1 in my book and my wife and I thank you for your excellent customer serviceDERELL H. | Overall Experience
Customer did not leave a comment.Cherease A. | First Impressions
Mrs Sabrina an Mrs P was the best. Very informative an helpful with anything thing needed. If i can give them individual stars. They will have 10 a piece from me. They made my move to Houston very helpful an more calm. -GilTolis V. | Overall Experience
Customer did not leave a comment.Faizan S. | First Impressions
Great Team! Best Uhaul experience ever! Give this team raises, they make Uhaul look good!Taylor M. | First Impressions
Customer did not leave a comment.Nicole D. | First Impressions
Very helpful workersConswella V. | First Impressions
My wife had made a reservation online to move our stuff from Austin to Houston. We took advantage of getting the one month free storage unit because we needed somewhere to store our things and when got to the facility in south Stafford (to be specific) they had given up our storage unit, that we rightfully reserved and when we tried to see if they had anything else available they told us they didn’t. The employees that work there were completely incompetent they knew gave up my locker but were beating around the bush until after I got off the phone with the manager. (She goes by Mrs. D) she told me she had found another facility that had the storage locker that we needed which was 9 minutes away however I find it disappointing that this particular place conducts business like that. I will never be using that place or recommending anyone to this place.Kirk E. | First Impressions
Customer did not leave a comment.ALESIA DENICE B. | Overall Experience
Customer did not leave a comment.TOI J. | Overall Experience
Ms. Sabrina Jones is awesome. She was very transparent when I needed a question asked or advice.TAVASHA D. | Overall Experience
Customer did not leave a comment.Mona Deshannan S. | Overall Experience
Customer did not leave a comment.Mary C. | Overall Experience
Customer did not leave a comment.Yoshea J. | First Impressions
Customer did not leave a comment.feliciana m. | Overall Experience
Greatly appreciated serviceTODD L. | First Impressions
Customer did not leave a comment.tashune e. | First Impressions
The night/evening staff was very informative and made it easier for me to navigate around facility.....Erik T. | First Impressions
Customer did not leave a comment.LORENZO R. | First Impressions
Customer did not leave a comment.Rebecca B. | First Impressions
This storage facility was way better than any of the storage places I’ve used before. I did not get climate control yet it felt like it. There where many benefits that outweigh any of the concerns I had. The only concerns where the lack of toilet paper, drying paper or hand soap in the mens restroom.LOUIS O. | Overall Experience
Customer did not leave a comment.DEREK G. | Overall Experience
Customer did not leave a comment.Jason P. | Overall Experience
Great serviceKEITHLEY F. | First Impressions
Customer did not leave a comment.MAUREEN S. | First Impressions
Customer did not leave a comment.Robert H. | Online Move In
The staff were so amazing and friendly. Even the mechanic came out and gave me a tip on getting the tow dolly off of my wheel because it was stuck. Appreciate them!Adam R. | First Impressions
Jordan the general manager was extremely helpful took care of me with my reservations and changes I needed. Even helped me with boxes to my car!Priscilla O. | First Impressions
By far this is the best storage facility. I’ve never had carts to use on site to move things from the vehicle to the storage, and climate control is a big plus. This will be the only storage facility I will use for now on as long things only get better and not degrees.Richard T T. | First Impressions
Customer did not leave a comment.Stephanie N. | Overall Experience
Customer did not leave a comment.Rodriguez A. | First Impressions
All my stuff has roaches needs better pest controlKENNY C. | Overall Experience
Customer did not leave a comment.SONYA P. | Overall Experience
Customer did not leave a comment.sweet s. | Overall Experience
Excellent Customer Service! I have no idea how a company found this many pleasant people to work at one location, but every person I encountered was exceptional!kimberly s. | Overall Experience
All was great.LASONIA L. | First Impressions
Muy buenas condiciones e instalaciones Pero un poco caro el precioRaul T. | Overall Experience
Customer did not leave a comment.Tressa P. | First Impressions
Customer did not leave a comment.Jermaine B. | Overall Experience
Very good Service at this uhaul.Joseph F O. | Overall Experience
Staff was friendly and courteous. I appreciate everything including the helpAlicia B. | Overall Experience
Me gusta como tratan al clienteSANTIAGO R. | First Impressions
Customer did not leave a comment.Emma C. | Online Move In
Sabrina was fantastic when an employee was rude to me I was upset I have always used uhaul ..but Sabrina was the one that made the difference I even offered her a job and she turned me down.. I would go back because of my experience with her..Elizabeth H. | Overall Experience
Didn't like them telling me I was getting extra Miles (230) but it wasn't notated. Also they were giving me an extra day & according to the Staff at Mesa Rd., all of that wasn't Noted towards my Acct. That meant I had to pay an extra $400 for Movers because the original Movers weren't available to Move me a day earlier & that's not fair qhat U-haul did to me. In the end, my kids helped to Move me, ask the Staff at the Storage location. It took us forever...late, but overall everything was well until i got to the Auto Transport. Being a "gentle" female, I sisnr quite understand the "hookup" for my Vehicle. I didn't feel comfortable about the connection so I didn't Transport my Vehicle, so I rented it for nothing. However, allll the we Staff Members at Mesa Rd U-haul & 11300 S. Sam Houston Parkway were EXCELLENT...KUDDOS & THANKS to all.Pamela S. | First Impressions
Customer did not leave a comment.Myrtle R. | Overall Experience
Gary was extremely helpful and friendly!nykole d. | First Impressions
Staff was extremely helpfulMARIE O. | First Impressions
Julia, Gary, Steven and Christian are great!Brandance B. | First Impressions
This facility treated me like family. The manage got up in the middle of the night and unlocked the storage unit. He drove 1 hr away to help me with moving my daughter back to school. I worked late due to Covid and had to get on the road early, so he came that night from home to help me. It made a world of difference .JAN C. | Overall Experience
Customer did not leave a comment.Teresa N. | Overall Experience
Tray was amazing!Crystal J. | First Impressions
This location was, by far, my favorite. The staff is very friendly and I loved the automatic doors and the storage unit that comes with the lock. I also love the alarm system and the extra carts to help you move in. It definitely cut down my move time.Salaadin W. | First Impressions
the facility was clean but my storage unit was not clean and it had another person's furniture and boxes.Loretta T. | First Impressions
Customer did not leave a comment.Willie J. | Overall Experience
Their courtesy carts really made moving out of the storage unit a breeze and there were always plenty available. This really made a difference in my first time using storage. The facility was always clean. I also really liked their drive in area, where I could load and unload out of the Houston sun. Thank you Steven and team!Julia H. | Overall Experience
Customer did not leave a comment.Vanilla B. | First Impressions
Customer did not leave a comment.Khiante J. | Overall Experience
Customer did not leave a comment.Rovena O. | First Impressions
Above average!WALTER J. | First Impressions
Customer did not leave a comment.Teresa N. | First Impressions
Keep up the good work 😊Claudette C. | First Impressions
Customer did not leave a comment.AMBER L. | First Impressions
The staff could be a little betterWarren L. | Overall Experience
Customer did not leave a comment.Felicia J. | Overall Experience
The manager, Steve, is a great customer service manager. The place is very clean.KYLE H. | Overall Experience
Customer did not leave a comment.XIN X. | Overall Experience
As stated on contract I moved in on the 31st but was first given payment due date of the 29th. I told the lady that wasn’t fair as my move in date was the 31st. She then changed it to the 30th but I’ll still be paying a day earlier due to the fact that I moved in on the 31st. And I wasn’t offered anything to change date to the 1St. I get paid on the 1st of the month. Just don’t think it’s FAIR!Christina H. | First Impressions
The Young Men at the service desk was very helpful and very informative.Joseph F O. | First Impressions
Customer did not leave a comment.Armine E. | Overall Experience
Por un amigo.Adonis M. | First Impressions
This rating is based on having Steven’s exceptional service. He’s polite, professional and very knowledgeable about the U-Haul experience. I would not have come back to the store had it not been for him!Bonnie J. | First Impressions
Everything was awesome and very nice and clean I would recommend to anyone needed a storageRegina J. | Overall Experience
The male that helped me was GREAT!!! Explanded everything and was very understanding while dealing with a older customer. He deserve a bonus.JAN C. | First Impressions