Customer Reviews for U-Haul Moving & Storage at Veterans Memorial

2,100 reviews

12455 Veterans Memorial Dr   Houston, TX 77014

(281) 444-6889

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(281) 444-6889

12455 Veterans Memorial Dr
Houston, TX 77014

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Huma Z. 
Rating:
5.0

Customer did not leave a comment.

Yusheka M. 
Rating:
4.0

Customer did not leave a comment.

Gavriel A. 
Rating:
4.0

Customer did not leave a comment.

Vern L. 
Rating:
5.0

Great customer service at this location

Brett H. 
Rating:
1.0

I went thru the after hours return instructions per the link I was provided and they still turned around and charged me a service fee for the return.

Chriss S. 
Rating:
5.0

I rented a truck from these guys before so I am happy with them

Arvid B.  |  First Impressions 
Rating:
5.0

Employees were very helpful.

Tanya A. 
Rating:
5.0

Customer did not leave a comment.

dorthy o.  |  Overall Experience 
Rating:
3.0

The guy checking at the front desk was trying really hard to be funny, but wasn't. He could have been more professional.

Kyle S. 
Rating:
4.0

The late Sunday night drop off charge was a surprise.

Azhar R. 
Rating:
5.0

Customer did not leave a comment.

Maria P. 
Rating:
5.0

Great customer service!…employees are friendly and very patient

Keiarea P. 
Rating:
5.0

You guys are awesome! I really like how you guys give us a heads up that if anything were to happen to our belongings that you guys would everything in your power to help compensate it back

TANYA M.  |  First Impressions 
Rating:
5.0

Excellent customer service

Ken R. 
Rating:
5.0

Customer did not leave a comment.

Diane M. 
Rating:
1.0

I did not rent anything, why did I receive this message?

Stephen B. 
Rating:
4.0

Customer did not leave a comment.

Valencia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard M. 
Rating:
5.0

Customer did not leave a comment.

Oscar F. 
Rating:
3.0

Customer did not leave a comment.

Brian C. 
Rating:
4.0

Customer did not leave a comment.

Brian D. 
Rating:
4.0

Customer did not leave a comment.

Stanley S. 
Rating:
5.0

Truck ran great. This is the4th location that I have used and have been very happy with all of them. Caleb was fun and very professional with whom to work. I will definitely us U-Haul again.

Louis G. 
Rating:
5.0

100%

Juan S. 
Rating:
5.0

My only complaint was the computers were down and it took a longer time than usual to get processed

Donald G. 
Rating:
5.0

Customer did not leave a comment.

Corey G. 
Rating:
5.0

Customer did not leave a comment.

Albert B. 
Rating:
1.0

Got relocated to this location after being relocated twice before. U-Haul did not honor my original reservation and I had drive around for about an hour.

Roger D. 
Rating:
5.0

Customer did not leave a comment.

BABA B. 
Rating:
5.0

Get an elevator ASAP

Chalanda W. 
Rating:
5.0

Caleb and Ryan were very knowledgeable, kind and professional.

Rhonda A.  |  First Impressions 
Rating:
4.0

I don't really care for the key card. If I go after hours and the card reader does not work I can't gain access. I don't like the fact that there are two floors but no elevator. The manager was very nice and helpful. I like the fact that I was able to get first month free which was very helpful to me.

JACQUELINE F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chandra H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yolany C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalind A.  |  Overall Experience 
Rating:
5.0

Both experiences picking up and dropping off we're great. I drove farther from home to pickup a specific trailer and would go again. Thanks to the staff.

osvaldo R. 
Rating:
1.0

no trust worth.

saeed T. 
Rating:
4.0

However, I moved out of your facility on June 1st not June 23rd as is noted on this survey form, and therefore you guys owe me money because you took a month of rent on June 15th when I had nothing in t storage.

Gail H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad B. 
Rating:
3.0

The truck ran very poor. Definitely needed a tuneup, cleaned outside, can could have been little cleaner

TONEY B. 
Rating:
5.0

Customer did not leave a comment.

Marco F. 
Rating:
4.0

Customer did not leave a comment.

Chalanda W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather D. 
Rating:
5.0

Customer did not leave a comment.

Rose P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WINSON P. 
Rating:
5.0

Ryan was awesome and easy to work with. He made sure that all my needs were met!

Gerald G. 
Rating:
2.0

Customer did not leave a comment.

Tonya D. 
Rating:
5.0

Customer did not leave a comment.

WAYNE M.  |  Overall Experience 
Rating:
2.0

I was charged 2 fees for dropping of the truck early. Nobody was there to assist me as it was after hours and who did inconvenience if nobody was there. I will never rent from Uhaul again. I should not be charged for giving your equipment back early. Get charged for late drop-off and early drop-off, its a rip-off! Moving is already expensive and you charge outrageous fees.

James F. 
Rating:
1.0

Drop off- parking space is extremely limited. Difficult to get in and out

MARIBEL V. 
Rating:
5.0

Customer did not leave a comment.

christy S. 
Rating:
5.0

Customer did not leave a comment.

Margaret Ann P. 
Rating:
5.0

Customer did not leave a comment.

Johnson N. 
Rating:
5.0

Customer did not leave a comment.

Warren J. 
Rating:
3.0

Customer did not leave a comment.

Ken D. 
Rating:
5.0

Customer did not leave a comment.

Arvell P. 
Rating:
5.0

We had to go through three trailers before we found one that worked. One had a flat tire and one the door would not operate properly. But the personnel worked very hard to get me what I needed.

Russell H. 
Rating:
5.0

Customer did not leave a comment.

Kamberly B. 
Rating:
5.0

Do not refer to just 2 ez movers! They did not show up, call or answer my call or text. Eddie Gonzalez wasted most of my day!

Stan H. 
Rating:
5.0

Customer did not leave a comment.

CHRISHUNDA J. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

keep prices low

Max C. 
Rating:
4.0

Check wiring on the trailer I rented as it blows fuses on my vehicle. Otherwise great experience.

Ronnie A. 
Rating:
5.0

Customer did not leave a comment.

Stuart D. 
Rating:
1.0

The guys checking us in were not good at all one didn't have a name badge but clearly did not know what he was doing looks like he was on training. The guy training him Caleb is probably not the correct person to train or even actually be working at your location. Me as a manager would not have him working for me. He was being very sarcastic and rude. I have no idea how your metrics work but if as a business the end goal is to make sales and profit. Caleb is holding those sales back from your location. I witnessed at least 2 customer interactions one front face and another over the phone where they were good potential rentals, but he just blew it off with his sarcasm and demeanor.

Rafael O. 
Rating:
3.0

I arrived to pick up a trailer at my appointment time on Saturday morning. I had to wait 45 minutes in line. There was only one employee on a Saturday morning. Very disappointed

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

Raheem S. 
Rating:
5.0

Very nice staff

Terri O. 
Rating:
5.0

Customer did not leave a comment.

EWUNIKE A. 
Rating:
5.0

Customer did not leave a comment.

Yolanda H. 
Rating:
4.0

The location and the staff was nicer than the last time i visited.

Travis B. 
Rating:
5.0

Customer did not leave a comment.

Ethan P. 
Rating:
3.0

Was warned about a $20 check in fee for after hours check in and to call the uhaul number if the app isn't working. We'll low and behold the app didn't work and was trying to charge me a cleaning fee and if I hadn't of disputed it then I would have been charged it even though the trailer was clean and I had to say it wasn't due to a error in the app checking it in remotely.

terry H. 
Rating:
5.0

Everything great

Marcus C. 
Rating:
5.0

In spite of being very busy I received all the personal attention required without over doing.

BRUCE G. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
1.0

Do a deep clean when vehicles have pets in them. Some customers like me have pet allergies it was hair everywhere the west was covered. When you cut the ac on side note: you know the van was hot; the smell was horrible straight dog shit! The van was horrible but we were in a rush for a catering event and didn't have time to switch, the experience was horrible.

Lynell S. 
Rating:
2.0

Customer service. The check-in representative was unprofessional. He was very sarcastic and cut me off when asking questions. It came across as rude.

Angelene M. 
Rating:
5.0

Very professional and courteous

CARON A. 
Rating:
1.0

Yall charged me twice

Osei P. 
Rating:
3.0

Site was cramped but the staff was friendly, courteous and professional. Check in and drop off took minimal time to complete which I appreciate very much.

Bruce M. 
Rating:
4.0

Having the ability to return the trailer and check it back in after hours is a great feature. Staff was very friendly and helpful in hooking up the trailer.

Michael H. 
Rating:
5.0

Nothing. Everything about the experience was excellent. Ryan Smith is a very nice man, and extremely professional.

Lizbeth C. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Connie G. 
Rating:
5.0

This was the easiest transaction I've ever done! The people there were very friendly, informative, and helpful. I can't say enough good things about this location. If I ever need a rental again, I will be coming back to this location only. Good job!!

Doreen S. 
Rating:
3.0

Customer did not leave a comment.

Amanda A. 
Rating:
5.0

Customer did not leave a comment.

SAFRENA S. 
Rating:
1.0

Customer did not leave a comment.

LUIS L. 
Rating:
5.0

Customer did not leave a comment.

Nester J. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
1.0

Terrible customer service

Lesiley C. 
Rating:
5.0

All long distant trucks should have cruise control and better road noise suppression. The 15 foot truck was loud on freeways

james R. 
Rating:
5.0

Customer did not leave a comment.

Sheldon W. 
Rating:
5.0

Customer did not leave a comment.

earl J. 
Rating:
5.0

Customer did not leave a comment.

Radian R. 
Rating:
5.0

Customer did not leave a comment.

gisselle R. 
Rating:
5.0

Customer did not leave a comment.

JAIRO P. 
Rating:
5.0

Customer did not leave a comment.

BRANDON E. 
Rating:
5.0

Customer did not leave a comment.

gisselle R. 
Rating:
3.0

I was charged for a dolly I didn't use I assume because we removed it while moving our stuff just to get it out of the way. We had 2 of our own that were better quality which we used. It also wasn't clear that the furniture pads were not complementary as I never requested any. If I don't ask for or order it please don't put it in the truck, most people have multiple people helping and often they assume everything there has already been purchased causing unexpected fees.

Jason F. 
Rating:
5.0

Excellent

Trennis F. 
Rating:
5.0

Customer did not leave a comment.

Gilbert G. 
Rating:
5.0

The manager was very nice and accommodating.

Lisa K. 
Rating:
5.0

I was very satisfied, everything was handled very professionally,no problems

Glenda T. 
Rating:
3.0

Inside trailer was dirty. Truck was driving horrible it kept hesitating and needed wheel alignment. Check in and out was awesome. Their customer service was great just the truck itself was terrible. Uhaul switched my reservation 3 times which was pretty disappointing.

Monetta S. 
Rating:
5.0

Will definitely consider renting from this location!

Anthony M. 
Rating:
3.0

Customer did not leave a comment.

Bianca D. 
Rating:
5.0

Every encounter I had with the staff was very delightful

Carrieanne h.  |  Overall Experience 
Rating:
5.0

What a relief to find that this site had an office with staff even late on a Friday evening. They were courteous and knowledgeable. Perfect ending to a very long day.

KARYN S. 
Rating:
5.0

Customer did not leave a comment.

Larry T. 
Rating:
5.0

Nothing, they were patient with me even when I had to keep running back to my car for supplies

Shalethia J. 
Rating:
4.0

Charged for being 2 gallons over on gas. That is questionable as the gauge looked like it was exactly at the same place. You should give the vehicles to us full and there wouldn't be a $4+ discrepancy. That's total BS.

Dwaine B. 
Rating:
4.0

Customer did not leave a comment.

Mattie A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRITTANY M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

michael c.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KEDRICK H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mattie A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTORIA T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHERLONDA D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

brandy m.  |  Overall Experience 
Rating:
5.0

Excellent service and pricing.

Rose M.  |  Overall Experience 
Rating:
2.0

The young man who was assisting the costumer’s was very rude and not very knowledgeable

Jessica H.  |  First Impressions 
Rating:
2.0

Storage rooms are horrible but do the job I guess. A/C sucked and the facility is really run down. Also, maybe install a cheap elevator.

Ariadna M.  |  Overall Experience 
Rating:
5.0

Convenient and affordable

Rose M.  |  First Impressions 
Rating:
5.0

Manager was very helpful very respectful and very sweet

STEPHANIE P.  |  First Impressions 
Rating:
3.0

Was unable to use storage facility. Second floor without an elevator.

ARTHUR O.  |  First Impressions 
Rating:
3.0

There is a large black box in the unit, I don’t know why. Please advise on where to store the box.

Beverly G.  |  First Impressions 
Rating:
5.0

Thank you your time.

Jessica R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alicia S.  |  Online Move In 
Rating:
5.0

Everything was prepared as promised, the unit was clean and plenty of carts to help with moving. I had a question this morning(Sunday) and the young man was in a good mood and was very helpful. Sorry but I don’t remember his name. This on line set up is great, so convenient.

Michael M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA K.  |  First Impressions 
Rating:
5.0

It was always tidy and cool. My things were the way I left them. Staff was always helpful when needed.

Demechia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EVANGELINE J.  |  Overall Experience 
Rating:
5.0

I just wish there was an elevator!!!

Elizabeth S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Troy R.  |  First Impressions 
Rating:
5.0

Thanks to Ryan for the help!

HELENA G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rosemary C.  |  Overall Experience 
Rating:
5.0

Ryan was very helpful and always had excellent customer service. I would definitely return to this location for any of my rental or storage needs. Just didn’t care for the price lol

dewanna r.  |  Overall Experience 
Rating:
5.0

Great

Olivia P.  |  First Impressions 
Rating:
3.0

I really like the UHaul place, what I didn’t like is when it rained several of my things was damaged, and I was very unpleased with that and it was a united on the out side ……

Juanita I.  |  Overall Experience 
Rating:
3.0

As I moved out of my storage unit I found that it was a hole in the ceiling and half of my things were damaged from it raining inside the storage unit

andrea e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tomeka p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodrick G.  |  Overall Experience 
Rating:
3.0

I have already share my comment on the experience I had at this facility. As well as spoke to the associate about the temperature.

JEANETTE C.  |  First Impressions 
Rating:
4.0

I haven't actually talked to anyone

Matthew P.  |  Online Move In 
Rating:
1.0

The faculty had no elevators There is water leaking every where Which makes difficult to climb stairs . This very unsafe I needed this this at the moment and had to settle for this because of a need and noticed the staff knew it

Saul D.  |  First Impressions 
Rating:
4.0

Just lacks lighting inside the storage room or at least in the hallway

Aida R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jamila s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

hubard s.  |  Overall Experience 
Rating:
5.0

Ryan and his staff took care of and what I needed

Jowel W.  |  First Impressions 
Rating:
3.0

Upon arrival to the facility in the am on a Sunday. I proceeded to enter the building of the office because the door was unlocked and open the young man inside the office told me that they were not open yet another need to come back at a later date . If the doors unlocked that means you’re open for business if I customers inside your facility and you do not service them and you turn them around and ask them to come back at a later date that’s poor customer service.

Delesha P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keitha K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bianca J.  |  First Impressions 
Rating:
5.0

Management very helpful and caring I would definitely use that location again

Kimberly F.  |  Overall Experience 
Rating:
5.0

Great staff very friendly and helpful.

MICHAEL M.  |  First Impressions 
Rating:
5.0

Uhaul was on point with everything. The moving company was not....

Lynn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Graglan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jassica B.  |  Overall Experience 
Rating:
5.0

Long time member and I live the friendly staff.❤️

JANICE M.  |  Overall Experience 
Rating:
5.0

Customer service

Sedonia H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda S.  |  Overall Experience 
Rating:
5.0

It’s been a pleasure

ROCHUNDA E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrika n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alaja B.  |  First Impressions 
Rating:
5.0

Great employees very helpful

alton c.  |  First Impressions 
Rating:
5.0

Representative very helpful in showing me more than one unit to suit my purpose!

althea w.  |  First Impressions 
Rating:
4.0

misunderstanding in pricing was given one price over the phone but a higher price on arrival

Beverly W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rolando G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyshkiia L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

teresa j.  |  Overall Experience 
Rating:
5.0

I will recommend to my friends, friendly people nice place , excellent service

Carlos G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hubbard s.  |  First Impressions 
Rating:
1.0

Management and staff does not care about anything. Every month was a problem. The roof fell in and ruined everything in my storage unit.

Eric H.  |  Overall Experience 
Rating:
2.0

I moved my belongings out on the 3rd of February and upon getting to the unit the roof had fell in on my belongings

Chris C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terri p.  |  Overall Experience 
Rating:
4.0

Only issue I had was that my key card didn’t work the first day I rented space and the employee working couldn’t get it to work after 4 times I went to office to have it fixed. Had to wait to go back to office for help the next day.

joAnn l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bernika O.  |  Overall Experience 
Rating:
5.0

My sister recommend this company based on her past experience using their service for several moves for herself and other family members they were very fast-paced and careful with handling my personal items. Their professionalism was outstanding. The staff at the office was also kind. Highly recommended

Gail H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim N.  |  Overall Experience 
Rating:
5.0

Excellent manager very helpful and knowledgeable.customer friendly and great personality.it is wonderful experiencing such good service

ALLEN G.  |  Overall Experience 
Rating:
5.0

Stage verry frenly

AGRIPINA M.  |  Overall Experience 
Rating:
5.0

I absolutely love the staff, new and old. My 2yr stay was never a problem. I'm very big on clean and absolutely never had a problem with the cleaning staff keeping the facility clean. Thank you for such a wonderful experience, I will most DEFINITELY refer this place to my friends and family🥰🥰🥰 Thanks Uhaul

Tanna C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Barbara J.  |  Overall Experience 
Rating:
1.0

solo utilicé mi storage por 15 días, lo dejé tal y como lo encontré, y semanas después recibo una llamada donde me dicen que tengo una mora por continuar el uso del mismo, expliqué que yo no lo estaba usando, que solo lo usé por 15 días y me llevé todas mis pertenencias, que estaban equivocados, me dicen que el storage está cerrado con candado y que es mi responsabilidad, les repito que no puede ser porque ya me había retirado semanas atrás, que verifiquen en sus camaras de seguridad, les describí incluso la persona que estaba en la oficina y que me atendió, y aún así siguieron insistiendo en que yo lo seguía ocupando, este problema se extendió por meses tanto así que yo renté en marzo y estamos en septiembre y hace unos días recibí otra llamada cobrándome por todo éste tiempo, así que aparte de la molestia que me han causado, pues me he sentido acosada por ésta gente que trabaja en el lugar, quiénes me han dicho que se va a resolver el problema y semanas después volvían a llamarme por lo mismo, cuando el problema lo tienen ellos entre ellos mismos y por sus errores me han causado un problema a mi persona así que decepcionada, molesta y acosada es poco para lo que podría decir de ésta empresa y principalmente les diría que tienen un gran problema de registro ente quienes rentan y quienes se fueron del lugar. espero realmente que éste problema haya quedado resuelto tras tanto tiempo!

Lucy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DEMETRIS W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Detoria G.  |  First Impressions 
Rating:
5.0

I will do business again

carrie f.  |  Overall Experience 
Rating:
5.0

I would recommend this facility to others

chandra h.  |  Overall Experience 
Rating:
5.0

Everything done in of professional and respectful and timely matter

carrie f.  |  First Impressions 
Rating:
1.0

I called up there and they have no clue what they doing I was supposed to get a call back and have not receive a call and they is going into my bank account without my permission in the staff bad

Angela M.  |  Overall Experience 
Rating: