Trailer Rental & Towing in Houston, TX at U-Haul Moving & Storage at Veterans Memorial

1785 reviews

12455 Veterans Memorial Dr   Houston, TX 77014

(281) 444-6889

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(281) 444-6889

12455 Veterans Memorial Dr
Houston, TX 77014

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Trailer Rentals

One-Way and In-Town Local Rentals in Houston, TX 77014

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Customer Reviews

Average Customer Rating

1785 reviews

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Write a review
Rating:
4.0

No messing around, just turn up, sign paperwork and you are ready to go. The unit I had been cleaned well and actually smelled great inside, no smoke odor like some of the others I have rented.

Robert C. 
Rating:
5.0

Everything was good!!! Good Customer Service

TONI SHEMAINE M. 
Rating:
4.0

Would have rated Excellent except the service clerk was flippant and rude.

SUSAN T. 
Rating:
3.0

No Dolly present on the truck.... made the move extremely difficult and longer than expected

TENIKA C. 
Rating:
5.0

Excelente

ELBA M. 
Rating:
5.0

Nothing doing just fine

KELVIN B. 
Rating:
5.0

The entire process was quick and easy. I'm really impressed with the after hours return procedure.

Andres G. 
Rating:
4.0

The entrance to the facility is extremely crowded. When I pulled in with my truck at around 8 AM, I had to squeeze between two Uhaul fans - one parked in the return line and another parked on the display line. When I was set to leave, I had to go back out the same way I cam in with the Uhaul van. Clear entry and exit lanes should be setup to provide easier access and reduce the risk of collisions. Otherwise, the facility and personnel were very nice.

Perry C. 
Rating:
5.0

The last minute location change was a bit unnerving and had us driving way out of our way to pick up a truck. however, I appreciated this location having what we needed.

Robert J. 
Rating:
2.0

I was charged for the warranty after I specifically declined it. My app did not work so I had to go inside and the guy at the counter processed everything for me. Charge me after I said no.

MARIO T. 
Rating:
1.0

The guy that helped me secure the rental was okay, but the other employee made comments and “jokes” that made myself and my sister feel very uncomfortable. He made a comment comparing myself to my sister after she walked out, which was extremely unprofessional. He sent a text message to the guy that was working on my paperwork and even though we all heard the notification, he still slapped the guy's arm to make sure he read it. He laughed out loud even though the guy that read the message was not as amused. We were still at the desk while this took place.

NAKYLA D. 
Rating:
3.0

This is the 2nd time this month I receive a dirty truck. The trucks are not being mopped. I use the trucks for my business. I had to lay plastic in the truck to keep my material from getting dirty from the black dusty residue that was in the truck. Please mop the trucks.

Charley I. 
Rating:
1.0

The guy I dealt with was rude. Also Within 5 minutes of rolling out of the parking lot I had a flat tire and saw a screw in the tire on the opposite side. When I returned the trailer shortly after discovering the flat, a different guy came out saying he saw the screws in the tires even before we started looking at the trailer. When I asked for a refund, he laughed and stated once it's off the lot, no refunds". This location is terrible. I will be sticking to the one on Antoine which I have rented from for the past 4 years and have had great customer service each time.

Marcel G. 
Rating:
3.0

The after hours check-in process did not work smoothly. We kept getting kicked off the website with no explanation. After a call to customer service and a long hold time, we finally found out it's because the location reported by our mobile phone was almost half a mile off. There was no indication of that to us, we only found that out by calling customer service. Once we restarted the phone and made sure the location was accurate, the check-in finally went through successfully. The online check-in needs more robust error handling and better messages to the user when things don't work as expected.

Robert V. 
Rating:
5.0

I had to keep the rental truck longer than expected and Ryan was great enough to extend the reservation for me. This location is friendly and courteous!

CRISELDA R. 
Rating:
5.0

They had a few ashes in the door but it was clean

PRECIOUS R. 
Rating:
5.0

They need a more visible, easy to locate key drop box

Che S. 
Rating:
1.0

Not fraudulent charge people 800 bucks for a trailer they returned.

Joshua B. 
Rating:
5.0

This location is awesome!

Bridgetta H. 
Rating:
5.0

no complaints. Picked up a pickup truck. Dropped it off, no problems or unexpected fees.

John H. 
Rating:
3.0

Customer service was great. However, the wait was long due to only 1 employee working and many customers. The truck was filthy and smelled bad. I addressed it with the employee and he did tell me the truck had not been cleaned. This is not acceptable. I use the 26' truck for my balloon business. I was embarrassed when I delivered the balloons to my client's place of business as the smell from the truck carried on to the balloons. This location should have more than 1 employee scheduled on a shift.

Charley I. 
Rating:
3.0

Returned equipment less than 5 minutes after due time (was not checked in until about 10-15 minutes after due time) and charged an entire extra day. Equipment was well maintained.

Patrick H. 
Rating:
5.0

Everything was outstanding and I was impressed by the service that I receive

Steven F. 
Rating:
5.0

Great service!!!

Tanny V. 
Rating:
2.0

The vehicle that we reserved was not there when we arrived. The gentleman behind the counter did provide us with another vehicle that was somewhat hard to describe in a few words other than a giant piece of crap and very unacceptable interior had to of spent two hours cleaning the inside just so we could use it for our church function. A vehicle was completely unacceptable.

Edward K. 
No reviews have been submitted for this location.

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