Customer Reviews for U-Haul Moving & Storage of Cocoa

Rating:

5.0

The service and communication was outstanding. The trucks ran great. Keep doing what you are doing. Tom was exceptional. The only suggestion I have is to provide all trucks with at least half tank of fuel. I started with 1/4 tank and needed more fuel in order to get to Orlando and didn't expect that need on my time schedule.

Rating:

4.0

The gentleman who checked me in was nice and had a good attitude and was helpful as well. When I returned my equipment (trailer? It was very quick and made even easier by staff.

Rating:

5.0

Ramp guiding bracket was broken so it made sliding the ramp in after loading car very difficult, almost impossible without much upper body and back strength.

Rating:

3.0

Communications absolutely failed. Uhaul was NOT a one srltop shop. I was constantly calling others since information was not flowing between parties, within UHAUL, and to me!

Rating:

5.0

They were very fast an efficient, staff was very friendly, will recommend.

Rating:

5.0

Everything went smoothly and quickly. I don't remember his name but he was incredibly nice and did a awesome job getting us out and back in. Got me a cheaper rate even. Explained everything we needed to know.

Rating:

5.0

U-Haul is the only place to go

Rating:

4.0

Maybe have a designated spot for after hours self returned equipment.

Rating:

5.0

All employees here were beyond helpful and friendly. JT was especially amazing and had excellent customer service skills.

Rating:

5.0

Well for starters I did the 24 seven check in and they gave me and another person in the same vehicle. But the people at this office made it quick and easy for me to get another truck. But the vehicle I was in the steering box and or the drag link was very loose so steering was very dangerous he could turn the wheel 1 to 2 inches each direction and the truck wouldn't even move it needs to be checked out ASAP otherwise I would say 4 1/2 stars. Feel free to contact me at 650–224–9816 if you have any questions.

Rating:

1.0

I got overcharged by one more day

Rating:

5.0

Nothing.

Rating:

4.0

It was somewhat busy, but not terribly long on the wait. Maybe build a customer waiting are and provide free donuts? Just kidding. Nothing really needs to change.

Rating:

2.0

Was supposed to by 24/7 pickup, called customer service line and was informed the keys were not in the pickup box. Had to wait until they opened to get the truck putting us behind. Finally get the truck and then the gas gauge is on empty and the fuel light is on, was told I'd get $80 in gas credit but according to the receipt I only got $51. The truck drivers side window was held together with packing tape, the driver side door lock did not work and we had to crawl from the passenger to unlock it. The truck was dirty and had not been swept after whoever used it last.

Rating:

5.0

As always, everything went as planned.

Rating:

2.0

The lady was persistent on an exact area she wanted me to drop off the trailer even after seeing us struggling multiple times before giving up and with us and just taking the trailer off.

Rating:

5.0

Great, friendly service

Rating:

5.0

Me. Long was awesome! Everything was easy and affordable.

Rating:

1.0

Needs more staffing!!!!!!

Rating:

5.0

Angela was fantastic.

Rating:

5.0

The gentleman who helped us was most helpful, kind, friendly and personable. We really appreciated his excellent customer care and willingness to help us in very hot weather.

Rating:

5.0

Location and equipment were great. However, the "share" pickup process did not work at all. Worse yet, the agents I spoke to on the phone did not understand how it actually worked.

Rating:

5.0

Super clean, friendly staff, great location.

Rating:

5.0

The only issue we had was the tire pressure indicators were not working or not accurate. Not a big deal. Great service, great attitude picking up and dropping off. Drop off was supper easy.

Rating:

5.0

From what I saw and how I was treated I don't know what to say. Keey doing what you are doing! I'm going to check out the website.

Rating:

5.0

Everything was great.

Rating:

5.0

Misty is just an amazing person and is always helpful and friendly.

Rating:

5.0

Another person at the counter would have helped the wait.

Rating:

5.0

Get trucks with better gas mileage

Rating:

5.0

I was very impressed with overall friendliness of the staff the cleanseness of the equipment . It was a smoothest Experience of renting Au haul I recommend this location 110%

Rating:

3.0

Too damn expensive

Rating:

5.0

Location and service were great, but disappointed that they slipped in some extra insurance I hadn't agreed to when reserving online and didn't catch costing me another $80.

Rating:

4.0

Friendly staff

Rating:

5.0

The inside of the trailer was very dirty. Nonetheless, I swept it out myself.

Rating:

1.0

My car was damaged loading on to the car transport trailer. I am still waiting on the claims department to contact me back.

Rating:

2.0

What a ridiculously long wait! BS

Rating:

5.0

Please get the air conditioning fixed in my section.

Rating:

3.0

Check out was tedious due to not being able to locate keys for truck assigned. Had to charge my card twice. Was told return time didn't matter if rental was for 2 hours or 6 hours fees were the same. Vehicle kept dragging when trying to start. When returning the vehicle the check in attendant gave incorrect amount, stating I was charged an extra day for exceeding return time.

Rating:

5.0

i really needed to get a riding mower to my home in cocoa from palm bay. i had never used a trailer for towing and was a little nervous. the man who helped me was already sweating a lot from this heat but helped show me how to hook it up and saved me some money by getting me a smaller trailer for my needs. i've seen a little chaos at this store before but this was a very good experience. all went well.

Rating:

5.0

As Above. 5-Star

Rating:

5.0

The employees were very polite. That location could use more employees though as there were so many customers waiting in line.

Rating:

5.0

Nothing to improve, always friendly, polite and professional!

Rating:

1.0

The inside of the facility was always over the Temperature range on the thermometer on the wall . During the day the temp was unbearable to stay in for any length of time , so if I needed to move stuff there or around in there it was in evening . It did say it would be temperature controlled so I don’t feel I got my moneys worth since I paid for it . For this reason I won’t be recommending uhaul. And also I. The beginning we served a ground floor rental unit and that day when checked in the man said he only had one unit left and it was upstairs I’m disabled and stairs are difficult for me but he didn’t seem to care .

Rating:

1.0

I was informed that the rental i wanted did not have that much gas I returned the vehicle on the amount of gas that was in the vehicle and returned it the same night after hours 1 day later I was charged a after hours check in fee and also a fee for gas more gas that was in the vehicle when I took possession of the vehicle the sale clerk told me the vehicle was on E as it was and promised a fuel credit on the reciept if I returned the vehicle with fuel very much deceptive

Rating:

5.0

Staff is very friendly and helpful.

Rating:

5.0

Let customers know that there is free wifi to speed up process when signal is bad in the area. An agent did tell me this (afterwards).

Rating:

2.0

The staff was completely overwhelmed and without any extra help to solve problems on a Saturday morning. I was told there were 800 reservations and only 300 pieces of equipment. The computer "system" they were using could not find me a truck even though I called personally the day before and confirmed there was one available. Out of sheer luck, someone walked in with a return truck that was bigger than my reservation and they offered it to me. If that hadn't happened, I would have been completely out of luck and forced to drive over an hour to hopefully get another truck. The whole experience was completely unorganized and without direction.

Rating:

5.0

Secure facility with very helpful staff, especially Dave! Thank you!

Rating:

2.0

Access to units is very difficult. Up stairs down stairs doorways not large enough for large furniture. Rented unit had to cancel and find something more adequate

Rating:

3.0

I waited for help for 25 min when i was trying to rent the unit because I am disabled and needed a down stairs unit and no one knew if there was one available then when there was finally someone to answer the question he didn't even stop walking and talking on his phone he said "nope" the guy helping me said what can she do he said " go somewhere else" if I wouldn't have needed something that day I absolutely would have gone somewhere else

Rating:

3.0

The staff was absolutely terrible. There were 4 people working and no one was interested in helping in any way shape or form when we were having difficulty entering the facility. They even lied and said there was no other way to access my storage unit. The person cleaning the windows actually told myself and the movers I had hired the other way to get in. The staff inside finally let us in this way and then were terrible when we tried to find the best route to exit. This is not the first time I have had issues with the staff at this site. Someone needs to evaluate the quality of their employees.

Rating:

5.0

Alexa was amazing. We were displeased to find out a booked reservation did not guarantee a unit after moving from PA. She listened to us, addressed our concern, stayed very professional and got us a solution we were happy with. In the middle of helping us she had another customer rudely and continuously interrupting and she addressed that with poise. Afterwards she gave us a full tour to ensure a successful transfer. She is a value to your business.

Rating:

5.0

We stored an extra mattress for a year… and it came out as good as it went in!! No animal or bug damage… facility is clean and the staff was always super friendly!!

Rating:

2.0

Its Obvious that everyone working here knows one another thru family cousins what not. This was booked out of town. Im pretty sure we requested an air conditioned unit. A fan!? In Florida!? No. I would never recommend this to anyone I care about, let alone, passing strangers. Sure, a free month because they screwed up my intake! I cant wait to get my stuff out of there. Uhaul is Great! This place SucKs! Sorry...

Rating:

1.0

I stood 35 minutes with a frustrated employee who didn't know what he was doing and no one helping him but rather interrupting him to ask questions for their customer. My daughter and dog were out in the 98 degree heat all this time. I am disabled and needed a storage unit on the ground floor. They didn't want to go look and see if there was one so the boss came in and when he finally got off his phone said " well you can take upstairs or go somewhere else" I will never use that uhaul again

Rating:

4.0

Found cockroaches outside unit when unloading.

Rating:

4.0

Parking and access to doors for loading and unloading were blocked a lot by U-Haul trucks, so access was not convenient at times.

Rating:

4.0

Access code had not been activated by U-Haul corporate by the time we unloaded and departed the storage facility. Codes should be activated quicker for best customer service.

Rating:

3.0

It was a little to hot needs to be cooler

Rating:

4.0

In order to rent a climate controlled storage space large enough for my needs I had to put my stuff 30 miles from where I was moving to after traveling from the Gulf coast to the Atlantic coast even though there were several storage facilities much closer.

Rating:

5.0

Wonderful staff and convenient location.

Rating:

4.0

Online rental was easy but i really wanted to talk to someone on the phone because i wanted to see about getting another unit next to the one i already have. after being on hold for 45 minutes the first time, i hung up. i tried again later in the day and it was the same thing. i called the Uhaul headquarters in Phoenix. i told him to try calling to v get

Rating:

5.0

I am relocating to the Melbourne area from the Clearwater area and had hopped to find a storage area closer to where I was going to be living. Even though I called to reserve storage space more than a week ahead of my moving date the Rockledge/Cocoa facility was the only one with a climate controlled space of at least 10 x 10 available within 30 miles of the facility in Melbourne at the intersection of Babcock and Palm Bay road. Perhaps that Melbourne facility needs to expand their accommodations !!! Otherwise everything was fine. Thank you!

Rating:

5.0

Nice and helpful staff. Would recommend to anyone.

Rating:

4.0

There is no lighting inside the the locker. This makes it difficult to find specific items.

Rating:

3.0

Everything was great until I rented a storage space. I purposely went into this location 3 days prior to moving in to see about a storage space. I asked for the $89 storage space and if they had it one the first floor, since I am renting this for my mom who is moving in with me and can not go up and down stairs, because she's going through cancer treatment. I was told yes and shown a unit on the first floor. I even made a reservation for this storage unit. On the day I arrived with my mom's things I was told that the unit I was shown is not going to be $89, but approximately $160. Unfortunately we had to rent a unit on the 2nd floor, which is not good, since there's no elevator at this location.

Rating:

4.0

Inside the units light would be helpful.

Rating:

5.0

Dave at the Cocoa location was a great help.

Rating:

5.0

N?A

Rating:

5.0

Any time that I need to move something or somewhere or that I need storage the only place I think of is u-haul. I have never once had a bad experience.

Rating:

5.0

Very friendly and helpful personnel

Rating:

5.0

Pleasure doing business with your folks.

Rating:

5.0

Everything has been positive and professional.

Rating:

5.0

Great experience! Customer service at the store was great. I apologize that I do not remember the gentleman’s name who assisted me. If you’re able to look that up. Please thank him!

Rating:

5.0

I could no longer use uhaul due to finances and injury but you always had Great service. Wayne perel

Rating:

5.0

Well trained staff! Efficient, friendly and accommodating during stressful time.

Rating:

2.0

So after attempting to close my storage earlier than a month since I found somewhere to reside ONLY 3 DAYS after paying the entire $135 for my unit I was told by the people over the phone & the manager at the Rockledge location that I was unable to be prorated any amount & that it was up to the location manager. Next from the very beginning I was offered a one way deal so that when I used the Uhual truck my first month of storage is free. After arguing & still paying the money upfront 2 weeks later I was told it was stay on my account instead of being refunded back to me. I will never tell anyone to return from here. Also if your going to offer such large units atleast have a light in the back of the unit! I only liked for one or two people to assist me at this location. One of the guys I no longer see he left & Darryl. Darryl is beyond nice & helpful! From returning the uhual unloading it as well & any time before I left. Please let him kno his hard work is never unnoticed!

Rating:

5.0

Definitely satisfied

Rating:

5.0

I appreciate every thing about Uhaul Storage and everyone was always friendly with us. I want to thank everyone who works for being so helpful and friendly.

Rating:

2.0

After having my unit broke into twice, nothing was done. Not a phone call, as promised, from management. No response from the c/s line. But it's all for the best right? "The new facility will be open soon, and we are referring are current good customers to move there." Shady business practices at best. I thought you might have at least tried.

Rating:

4.0

Great place

Rating:

1.0

Always someone new that is not well trained. The storage unit has broken bricks against the back wall and a pipe (of course the employee had no idea what runs through the pipe). Embarassing

Rating:

5.0

Very clean facility and very friendly helpful staff

Rating:

5.0

Daryl and J were amazing ! Courteous, and helpful. Not like the experience I had coming from Paducah, Ky. It renewed my faith in customer appreciation and professionalism. Two promotions?! Great exp

Rating:

5.0

Great!

Rating:

2.0

Access hours changed.Key pad broken.Second floor not secure. Manager needs customer service training. Storage unit broken into because not secure units.Closing took over 2 weeks for to do their job.

Rating:

5.0

Greg and Daryl are excellent professionals

Rating:

5.0

Good storage facility

Rating:

1.0

Service was poor. When trying to resolve issues with u-haul you could not get a hold of anyone because the phone was always being transferred to customer service. U-haul breaks promises.

Rating:

2.0

Unable to contact a person when I call that is actually in Cocoa, left messages with the answering service and still never a call. Rat traps in my unit. Horrible when moving, locked doors on us.NEVER

Rating:

5.0

Do young lady who helped me was very helpful knowledgeable and polite. She made sure everything was just right took me back today you need to look it over and showed me how to use the keypad and I app

Rating:

4.0

Thank you all for your assistance

Rating:

2.0

not happy. The key pads do not work all the time. I was lied to about the time I could access times. I was told 7to10. Now it's store hours. Had to take off work to get moved. Not impressed!!!!!!

Rating:

5.0

Great customer service very helpful will recommend this facility thank you

Rating:

5.0

Very professional, friendly and helpful

Rating:

5.0

great experience....they were prompt and helpful

Rating:

1.0

Parking was horrible. Hours were not convenient. Staff was unprofessional.

Rating:

4.0

The first month "free" storage after trailer rental with required insurance purchase was an unpleasant surprise.

Rating:

5.0

The employees were very friendly and helpful.

Rating:

4.0

There should be water for the people using the storage and working hard ..my suggestion

Rating:

5.0

Tom and David were extremely helpful and personable! Thank you!

Rating:

5.0

Customer service was outstanding!

Rating:

2.0

Alll of our belongings were covered in cockroaches, scales and some sort of poop pellets. We have to throw all of our furniture away. Never in 13 years living in NC did we have one roach. Speechless

Rating:

1.0

Ubox guarantee delivery was a hassle. I spent 1 1/2 hours on the phone trying to get the refund. Poor customer service and lack of knowledge about the product.

Rating:

5.0

Clean and helpful staff

Rating:

2.0

U box was not at location as promised when it was at the location they would not unload it that afternoon had to wait until the next morning and was charged for the trailer twice .

Rating:

5.0

Staff was awesome. Great service.

Rating:

1.0

I reserved a 17'. Later to find it was 15. My reserved rental unit was 1st st floor but ended up 2nd floor and no elevator. I was measured at $60 furl. Put in 30 to full but was stil charged $31?

Rating:

5.0

Easiest turn-in possible

Rating:

4.0

At times it was busy, and U-Haul rental transactions are not fast. Therefore, if you're in line waiting, it can be a long wait. Even if there are only a couple of folks in front of you. Seems like

Rating:

5.0

Special thanks to Hudson. He was extremely helpful, patient, professional. He made what could have been a stressful process go smoothly.

Rating:

5.0

Always very helpful and friendly.

Rating:

1.0

Worst place ever been wouldn't recommend to a nyone

Rating:

2.0

I set up an automatic payment the very first month and it never was completed and every single month I was charged and over payment and I never received this back so every single month for 5 months I