Will not be using this location again, and not sure uhaul again in general. Check in this morning was fine. I was told the truck had a full tank, which it showed upon starting up. I made it about 2 miles down the road and the needle dropped an 1/8th of a tank, so it was clearly on the cusp of a "full tank". The brakes on this truck were some of the loudest squealing brakes, I've heard in a long time. About 15miles in to my trip, the truck began to bog down, the air conditioning began to blow oven hot air (which I promptly turned off) and the check engine light came on. As a precaution, we kept the A/C off (very uncomfortable) I called, what I thought was my local u-haul number, and waited almost 40min on hold, for a lady to tell me to bring it up to them, when I return the truck. I drove straight to the facility from Melbourne, where I waited almost an hour to be assisted by the manager on duty. I explained to him all of the inconveniences with the truck, and never received an actual apology or credit/refund offer. In fact, I just got around to examining my emailed receipt, and noticed a 15gal fuel charge, because I returned to facility without stopping for the fear of breaking down and being stranded. I drove a total of 61 miles, which I was charged for accordingly in addition. Wasn't looking for a free rental or anything, but the 15gal charge on top of the poorly maintained truck, will have me looking elsewhere in the future.MICHAEL F.
Trailer Rental & Towing in Rockledge, FL at U-Haul Moving & Storage of Cocoa
Rockledge, FL 32955
(E Of Us Hwy 1)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
One-Way and In-Town Local Rentals in Rockledge, FL 32955
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Wayne was great good dude I really appreciated all his help getting me the truck reserved and checked inRICHARD A.
Everything was fineROBERT H.
Was quick and easyBRIAN P.
This was all good except for your phone customer service. It gets a 1. Lost calls, put back on hold, looooonnnnggg wait times, bad advice. I suggest you have a senior level manager...actually better, someone in that manager's household, book a truck and arrange for after hours pickup. Then they will see the problems.Mark G.
I wish it was a flat fee instead of per mileDavid O.
While Asking About And Van Rental,I Notice The Parking Lot Was Full Of Of Vehicles, The Clerk Said Nothing Available, But He Said I Could Rent The 20' Are Higher Truck,But Bring It Back By 6:30pm, I had no other choice, Because The Storage unit was Closing Down For Renovation, Once Approaching And Looking inside The Vehicle, DISTURBING, Shocking And Saddening, ItWad Very Smelly And Filthy, Totally Disregard Covid19 pandemic Protocol, Due To The Short Day Rental zEDRICK J.
No comments. PerfectStephen J.
wow, very niceLeo D.
Everything was great until I rented the storage. I personally went to this location 3 days ago to ask about the $89 dollar storage unit and that I needed a first floor since they do not have an elevator and my mom is getting treated for cancer and can not go up and down stairs. I was told that they did have a unit available and a young man even showed me the unit on the first floor, which I even reserved with the help of this young man. The day I got there with my mom's things, I was charged approximately $160 for the storage unit instead of the $89 which I was told 3 days prior. I am very disappointed with this company, because we had to rent the storage unit on the 2nd floor since I had the truck there and did not have time to find another storage unit. The best way to improve the customer service is to, be honest and honor the price that was said to a customer. I was told that they could not change the rates and honor what had been said to me 3 days prior. Not good customer service.ANGELICA L.
Tapis is hard to explain, but the best way can explain this is staff needs to stop playing games with customers, staff aren't honest with costumers and prices aren't what it says on ads your services or very misleading , plus your staff has bend misleading and misttreading taking Advantage ofWILBERTO G.
Take worn out, damaged, crappy equipment out of service.Kenneth C.
Friendly and efficient. Couldn't ask for anything more.Daniel S.
We rented a 10 foot truck and auto transporter. It towed very well. However - two things: 1) the cab didn't smell clean and 2) it was very noisy inside the cab on the passenger side going down the road (engine noise)Thomas L.
Staff was considerably backlogged and drop off took longer than expected. Would recommend additional help on busy days. Gentlemen was pleasant but had 5 vehicles before mindJohn B.
Misty was amazing ... most helpfulrichard H.
Everything was fine good serviceRobert H.
Customer service was slow, had to wait too long to pick up and drop off. Need to simplify the processGreg Y.
Improvement on drop off ,,, maybe signs or something to show you where to park your rentals would be a good idea, especially if you are dropping off over the weekend. Other than that,it was finePatricia B.
20+ minutes standing in line to return the truck while the only guy on duty kept the conversation going with some lady who was Just trying to rent an appliance dolly, in between cleaning trucks. Truck needs new u-joints and the climate control has a vacuum leak somewhere, A/C only blows through the defrost vents (standard fault mode w/ loss of vacuum). Limited vehicle selection with only one available on a Friday afternoon.JAMES S.
The truck had cockroaches and now I have to bomb my new place that I just moved because the truck was infested with cockroaches and transferred from the truck to my new homeSamantha D.
Left trailer light was not working and the hitch was poorly maintain and hard to use. Will not use again nor recommendMichael P.
fix the Uhaul websiteDANIEL C.
The van had a bad odor, also the front parking light was not working.Joseph B.
The computer system was terribly slowdavid M.