The desk clerk was putting something together when we reached the desk. She didn't acknowledge us or say give me a moment. I asked which line was open and she said I can take you. She was still putting whatever together. We finish and she tell's us the truck is around the back; go out the right side of the building. The truck was on the left side. There was no customer service when I picked up the truck. I will never use this location again.Tammy R.
Customer Reviews for U-Haul Moving & Storage of Five Points
Wilton Manors, FL 33334
(S Of Oakland Park Blvd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The vehicle doesn't have a cruiser control.Leonardo B.
I registered online and uploaded my license... Still took 25 minutes to get off the property with the truck... Missed my 6pm deadline by 15 minutes so I ended up not even being able to use the truck and brought it back. Clerk wouldn't stop watching movie on his phone to do his job. Then gave me the truck farthest away on lot and blocked in too. Rented truck for nothing and didn't get my couch.Melinda S.
The truck was in poor condition. We packed the truck the day before moving. It rained that night and there are two openings in the ceiling of the roof that caused water to get in. It damaged a lot of my property. Front desk is very rude, I asked to pick up the U-haul earlier and she said â€œit ain't readyâ€ never asked for my name, number or anything. Very disappointed.Haley H.
Customer did not leave a comment.CARL S.
Man didn't even speak to me just stood outside my window & starredCallie J.
Trailer Lights kept going out and i got pulled over by the police. Plus i tried to pay cash and i was told that you pay when you drop off. Then i got charged on the card i was told they were going to hold info. I paid a overdraft fee from my bank. i called customer service and it kept hanging up before anyone picked up. I will never use uhaul agianJOSHUA H.
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.LEWIS C.
Awesome,Awesome💞💖,nice peopleCHARY J.
Customer did not leave a comment.James A.
Customer did not leave a comment.Denzyl B.
Customer did not leave a comment.Julian C.
It was an extremely long line. I self checked in and the woman behind the desk gave me me paperwork which said equipment 3342 and I got keys for 3349. I didn't realize was a mistake until a few things happened. I pulled the truck up, the attendant told me I owed $30+ dollars for gas, I told him that's impossible because I only went a total of about 6 miles. The attendee to me I had 2 options, to give him $10 and he'll put gas in the truck and he'll make the $30 charge disappear or I could go in and pay the woman behind the desk. I told him I don't owe $30 and I wasn't paying that. I ask him what did equipment 3342 mean, he said â€œthat doesn't mean anythingâ€, I said let's go inside and talk to the woman behind the desk. The attendant and I went to the same girl who gave me the key and said â€œdon't come over here because I don't do thatâ€! I was extremely bothered that was said, so the attendant and I went to another woman who said she would help me. The young lady looked at the paperwork and said to the other woman â€œyou gave him the wrong truckâ€! The young lady said, someone else was currently in my truck driving around the city and the truck I had a hold on it for some type of repair issues that needed to be done. The young lady ask me , â€œhow was the truck drivingâ€ and I said â€œit's good, no issueâ€. The young lady then had to call her boss and they had to get instructions on how to edit the hold, release the truck, then put my name on the truck I never rented. I was charged by the first woman how completely messed up this transaction $111.20. The young lady said the truck you had has another persons name on it, so I was riding around under another persons name and another person was riding around under my name. Can you imagine if there was an accident or something and myself and the other person had the wrong trucks under or name??? The young lady said â€œok, I put your name on the right truck and I'm going to refund you $56.64 because I'm not going to charge you for the furniture pads. The young lady said, â€œyour new charge will be $70.86 so keep all 3 pieces of paper, the original paperwork showing $111.20, the refund showing $56.64 and the new charge $70.86â€. The young lady apologized that the other woman made this complete disaster of a mistake and told me just to keep a eye out on my bank account for all the charges. This truck rental return should have taken no more than 10 minutes, but I was in the uhaul office for over 50 minutes. I feel I should be reimbursed the entire amount because this type of mistake could have been a tragic event if someone would've gotten in a car accident under another persons name. I will never use uhaul again and I will tell everyone my experience if this entire transaction isn't refunded back to me. I'm appalled.William B.
Customer did not leave a comment.Jeff B.
Customer did not leave a comment.William D.
The knob on the gear shifter came off in my hand the first time I shifted into drive. I let Patrick know and then went on my merry way.debbie T.
Customer did not leave a comment.MAURICEAU F.
No air conditioner running in south Florida store. They were polishing floors and everything was pushed over and Thefe was no where to sit boxes on chair while I was checking in for rental and sweating and standing up. Truck was a walk to the back of building. The rep didn't even get up out of her chair. Didn't explain things sufficiently. I was not impressed by the entire experience. Returning truck was easier quick process thoughAnthony B.
truck has small leak. allot of rain occured on trip and mattress got wet, thankfully i had protective cover on it, but not plastic rap.TINA D.
It would be more convenient to receive the car with a full tank and deliver it with the full tank as wellAlex M.
Great location and outstanding customer service!Michael M. | Overall Experience
the person who took care of me was great he was polite knew his job and was very helpfuljoseph f. | First Impressions
The entire experience was great. It was a last minute, quick rental and the team at the location was friendly and effiecient.DARRIN S.
Awesome possum!eric M.
I was impressed on how clean the truck was and how efficient and friendly the people working there I would definitely rent there againGeoffrey W.
Customer did not leave a comment.Alexandra P.
Staff was helpful and courteousDavid R.
Customer did not leave a comment.William T.
My whole experience renting from this location was excellent from picking up my rental to the return . Great staffbrian M.
Best place for rent a truckJose M.
Truck was generally clean but not spotless. Team and service were great.Darren P.
Customer did not leave a comment.Tracey M.
Customer did not leave a comment.AXEL B.
Customer did not leave a comment.AXEL B.
Customer did not leave a comment.Evangelia P.
I've rented from this location several times, and will rent from this location again as the need arises. Great service! Thank you!Scott C.
The person that we had to work with at the pick up location said her name was Kim. She was extremely rude for absolutely no reason.Volkan U.
Very pleased with the box van and really appreciated the online return using my iPhone. Could not have been easier!!!! Overall a very good experience and very good value!James B.
Customer did not leave a comment.Keith C.
Customer did not leave a comment.luz C.
Customer did not leave a comment.SANDY R.
Customer did not leave a comment.Todd H.
They were busy dealing with "issues" 1. Woman being punted from other location 2. Dude looking for a pickup. Would've been better to get in and out, but oh well.JOHN P.
Keep up the good work 👍DEVON A.
Customer did not leave a comment.Kyle W.
All the staff for so friendly, we where joking around , they took great care of me and it felt like a family event. I only use this location! Dr. Heather RiggsHeather R.
Customer did not leave a comment.Richard S.
Excellent customer service and they go above and beyond to satisfy customersLashun L.
Customer did not leave a comment.Craig B.
I have used this location several times over the past year. Staff is always helpful and pleasant, vehicles are as promised, and location is easily accessibleHeidi K.
They mileage was my right they charged me for 91 miles and I only went from pompano beach to boca raton ..I will never rent here again a rip offThaddeus T.
Everything was excellent from the pickup and especially the drop off in Baltimore. The drop off and I don't know her name but she was the best. It's nice to drop off the trailer after driving for 16 hrs and be treated so nice. She deserves a raise. Couldn't of been treated any better. Thank youDavid N.
Friendly and efficient staff. Was in and out of facility quickly. Return was processed in under 5 mins... no waiting.Brian O.
Customer did not leave a comment.Charles H.
Customer did not leave a comment.Peter M.
Customer did not leave a comment.Eugene M.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.Christopher E.
Customer did not leave a comment.Servilio V.
Wilton Manors U-Haul is always a class act every time we rent from them. Experts in the field!Adam B.
Even if the system is down when the service person is taking the reservation, make sure they ask if the customer wants insurance coverage included. In my case, insurance coverage ($20) was added without asking if I wanted it. It was deducted once I informed the service person.Eminela B.
The equipment that I had rented was not made available at the time of my rental. As a result, several pieces of furniture were not properly protected and broke during the move. The associate made no initiative to help resolve the situation and only called another store at my request; however, my rental pickup was within the last hour of all stores closing. There was no indication that my reservation of rental equipment was in jeopardy.Paul A.
U haul is the best truck rental company and the best people. Thank you.JOSEPH O.
Di clutter the back aisle. So that customers can get to the counter. More help is needed there ..But the workers are doing there best. Harry the manager is awesome and professional. That store shoukd be a training site for other uhaul stores .Eduardo P.
Very nice staffDONNA C.
Return process was excellent and easy.Salvatore G.
the service was excellent, and the price too, highly recommendedCarlos A.
Not happy with the fact that I ordered a Haul for one Bedroom apartment, I got the small Van, I had to do it in 3 troops.. to get all my furniture and stuff. the gas tank was at zero when I brought the Van, they ask me to fill out the tank, when I used only 38 miles... That is something wrong with the people working there, finally I spoke to the manager and end by paying only $10 for the Gas.. They asked me why I did not take a picture of the milage and the Gas.. I trusted the company, if the lady said the car with given with a full Tank, then to me it is true, the only problem is that I had only few miles, that couldn't justify the full tank... Anyway, beside these incidents, I will still use U Haul, in case of moving or anything else where a big Cargo Van is necessary.Jasmine S.
Customer did not leave a comment.Jean-Francois B.
All was good!Michael S.
Customer did not leave a comment.Brian O.
Customer did not leave a comment.Raj T.
Customer did not leave a comment.FRANCISCO C.
Horn on the vehicle didn't work app was not allowing me to check in my return so I just left it for next am check inMichael S.
Great customer service. Everyone was friendly and helpful.Stuart B.
Shakira, Jay, and the rest of the office staff were great, efficient, and very customer service oriented. They made a tough day of moving easier and did their best to get me processed and safely on my way as quickly as possible. They even made me laugh. Thank you!Monique H.
Customer did not leave a comment.JONATHAN G.
Perfect in every way.Ted O.
Good experiencestephen L.
Customer did not leave a comment.JEFFREY S.
Person who took care of me was friendly and very helpful.Susie L.
Customer did not leave a comment.Fred S.
Customer did not leave a comment.JOSEPH O.
Customer did not leave a comment.matthew B.
Check. Ramp. It hangs up. Sometime. For pulling out. U haul best truck rental. Best people.JOSEPH O.
The tow trailer we rented had a flat tire due to a nail/screw was imbedded into the tire. While I did not see it when the truck n trailer was picked up, it was later identified when we got to our location. The nail had been marked/identified prior to my pick as it was marked with white paint. The x next day, we called for assistance and ended up waiting almost three, The tire should have been repaired to my pickup, yet it was released Un repaired .Steven R.
Customer did not leave a comment.Cheryl B.
Harry and his team were fabulous. Harry was pleasant over the phone when I called in and was super accommodating when unloading the trailer for our storage unit.lakresha z. | First Impressions
Customer did not leave a comment.Darian M.
Customer did not leave a comment.John Richard H.
Won't return to this location. Everything was a mess and the employees were unhelpful.Kimberly B.
Customer did not leave a comment.Samantha C.
Customer did not leave a comment.Patricia C.
I had an online pick up and drop off, so i drop.off by my phone, and the guy was so rude, because i did what the app told me to do, and he yelled at me that i needed to park where it says. Because they need to clean it. I DROP OFF THE TRUCK CLEAN EVEN I RECEIVED THE BACK OF THE TRUCK ALL DIRTY. he verified the truck and he didnt even looked at me when he saw it so clean, he just low his head and closed the truck. A good welcome to Ft LauderdaleJessica A R.
Customer did not leave a comment.NELSON G.
Thank youMaksim K. | First Impressions
Equipment was clean enough but smelled terrible in the main cabin like somebody's dirty dog.HUMBERTO A.
I went and picked up my uhaul at the designated pick location that uhaul picked. Upon picking it up at 330 the gentleman said he cannot give me the van due to a â€œSmithâ€ reservation later that night at 8pm. Uhaul overbooked me. They gentleman could not help me so I had to call uhaul. I eventually spoke to someone that changed my reservation to another location which she didn't even tell me she just transferred the phone to the girl which had no idea what was going on. I picked up the van which had hair all over and smelled like someone just went to the bathroom on the seat. As well as the van did not have any oil and was not taken care of. I will not recommend uhaul and they should look for better customer service and service.Mario L.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.JOHN M.
Pickup was not so easy and I had to gather my own dolly but return was a breeze and the person who greeted me was outstanding!Cory A.
Customer did not leave a comment.PAUL S.
Communicate that you don't have trucks available when you make a reservation instead of waiting until the person arrives for a truck & being told that there's no truck for you when you get to your original pickup location only to be sent to 2 other locations.Tamia F.
While my experience with Harry and his team at 5-points was excellent. Uhaul in general has a dismal track record with me. In this latest episode, I had reserved a truck weeks ago for my scheduled move . I flew in from Tampa to pick up the truck was told there are no trucks available only when was in Fort Lauderdale. I got a truck 24⁵for hours later. This cost me hundreds of dollars as a result and., and I did not even get an apology. They said 'we are very busy'Theodosios V. | Overall Experience
I have used Uhaul for the last 15 years. But this time I got surprised! I rented a truck and storage!Talk to Sabrina on phone about all the details. I found my storage really dirty with lots black mulch debris and no AC climate room as I asked! So I didn’t have choice, because there wasn’t other storage available! I swept all the storage and left my things there . Hope I won’t get mold on my things!Rubens V. | Online Move In
Customer did not leave a comment.WILLIAM F. | First Impressions
Customer did not leave a comment.Robert Y. | Overall Experience
Rainy deserves a raise and a promotion ! I believe Kevin was the other associate who welcomed me and shared brotherly love. He was incredibly congenial!RAUL G. | First Impressions
Thank you for the excellent management and service.thomas w. | Overall Experience
Today wasn’t the best trip for me to this store. Though we got the job done, the journey to rent was awful. To be short, a problem in the system resulted in about 18 taps, insertions, and swipes of two separate pay cards along with some failed manual input attempts. I was left emotional after 45 mins of that torture, a trip to the atm, and a friendly 10-min grace window to pay after normal store hours. I’m glad I didn’t have to change locations. Also glad I didn’t blow up. Jareth, please be a bit more sensitive to customers feelings and stop putting so much emphasis on the possibility of FRAUUUDULENT suspicions at my bank. Thanks team!BRASHAD L. | First Impressions
Very Professional and kindWanda G. | First Impressions
Customer did not leave a comment.Judith D. | Overall Experience
Customer did not leave a comment.David K. | Online Move In
Customer did not leave a comment.ROBERT G. | Overall Experience
Amazing! Harry the Manager at the property is a consummate professional, willing to help in any way possible, friendly, respectful, and appreciative of his clients. Harry is simply a wonderful person and a joy to work with.SYLVIA O. | First Impressions
Customer did not leave a comment.DOUG N. | Overall Experience
The store manager was very professional and customer service oriented. Another great job UHaul!Michael M. | First Impressions
Customer did not leave a comment.Sarah F. | Overall Experience
Customer did not leave a comment.WILLIAM B. | Overall Experience
The staff at Uhaul were very helpful .Jay J. | Overall Experience
Customer did not leave a comment.Rebecca T. | First Impressions
The online system was good and easy. No big complaints there. Our unit has stair-only access, which wouldn’t have deterred me, but I could see that being an issue for others. I don’t remember that being stated in the description. We did have difficulty finding our unit. I did not see the link for the facility map that was in an email until after we went to the facility. We were driving around and couldn’t find the right building, a directional sign, or map. We eventually went into the office, where the only associate was working with another customer. We waited for a few minutes, but eventually a small paper map on an empty associates desk, from which we were able to find our unit. I would recommend some signage to at least direct cars toward the right access doors for the different alphabetic regions. The “air conditioned” unit was very hot. After loading our unit we went back the the office and told the associate who said they knew and that it was going to be fixed soon. We went back today (two weeks later) and the AC unit was running, but it was still above 85° On the wall mounted thermometer. Not the end of the world, but worth noting, the door stop on the access door to our section is broken. One final note, our unit had a rat trap in the corner. On one hand, I appreciate pest control, but on the other, it was concerning.Cory K. | Online Move In
Great service; no wait; locks were in the unit at arrival. Very smooth fast process - very much appreciated on a Saturday morning 👍👍Heidi A. | Online Move In
Very expensive but decent location. Should not have to pay more for 24 hour access. That’s not common elsewhere.MARIA S. | Overall Experience
Customer did not leave a comment.enrique t. | First Impressions
Customer did not leave a comment.Alberto Z. | First Impressions
The staff simply made my move stress free. I can't thank them enough for the great service that so many other locations failed to offer.SANDRA L. | First Impressions
Customer did not leave a comment.Natalie C. | Overall Experience
Customer did not leave a comment.scott e. | Overall Experience
Customer did not leave a comment.Allison C. | Overall Experience
Customer did not leave a comment.Jessica S. | Overall Experience
Customer did not leave a comment.Ilshat K. | First Impressions
Customer did not leave a comment.PEDRO D. | First Impressions
Mover i hired thru uhaul were excellent Would highly recommendRoy H. | First Impressions
Very smooth and easy... Also wanting to make store room my enternet business office... May have to ask for a different store room... To noisey next to trailer pick-up?? But don't even have desktop thewilliam h. | First Impressions
Fast, courteous and friendly! One stop shopping!Natalie C. | First Impressions
I was greeted with Professionalism however when I originally wanted to get a storage space they gave it away and gave me a smaller one.GERALD S. | Overall Experience
🙃Tanika J. | Overall Experience
The staff seem nice and helpful.Robert Y. | First Impressions
Only some of the staff was helpful. Not very good attitudes. Poorly organizedMARY G. | Overall Experience
I had an excellent experience at Uhaul. My representative saw that I was tired and went out of his way to ensure that I had everything that I needed. Way to go Uhaul!!!Lavern W. | First Impressions
Everyone was very friendly and helpful. I will recommend this location to anyone in need.GERALD P. | First Impressions
Harry, the manager is extremely helpful and knowledgeable. He's great with customers everytime i over hear him working with people..eric d. | Overall Experience
Units are a little pricey because of the area, but the staff is great.Phil H. | Overall Experience
The employees at this U Haul Service Center always deliver first class customer service, that’s the reason I always return whenever I need to rent a truck or for any personal storage need. FIVE STARSJeffrey F. | Overall Experience
Harry and his crew are wonderful they couldn’t be more polite and professional.Domenic M. | Overall Experience
Great!WESLEY L. | Overall Experience
I was over charged for truck fees.Cheryl H. | Overall Experience
As always the service was excellent.thomas w. | First Impressions
On yesterday, 3/5/2019. The Uhaul stopped working on me in the middle of lunch time traffic. I had to wait over an hour for the tow guy(very nice by the way). Very ill now from heat exhaustion.Cheryl H. | First Impressions
I want to Thank Mr. Patrick’s for a great jobs he provided me with great service very courteous and he was very concerned about my needs and he was extremely very friendly polite with customer serv.Mario D. | Overall Experience
Excellent service and cleanliness of faclities.thomas w. | Overall Experience
I had a good experience. Only issue was trying to find the time for delivery but they called as planned and all worked excellent.greg b. | Overall Experience
Convenient locationPhilip P. | Overall Experience
The staff was very rude over the phone with me when. I called to confront them because they charged my debit card with out my authorization for a another truck rental I didn't not rent very rude.ryan l. | Overall Experience
Great service and the manager Harry was very accommodating.Lesley M. | Overall Experience
I always rent trucks at Five Points, too! They are great!ROSEMARY C. | Overall Experience
Informative, helpful, respectfulTrevor C. | Reservation
All very professionalDavid S. | Overall Experience
All The Employees at this 5 Points location were Outstanding, very detailed oriented and were helpful with online questions regarding going on line to pay an outstanding balance on a road tolls.Harry W. | Overall Experience
Reserved unit and when I arrived no unit available. This was after renting a U-Haul truck and that wasn’t avail either. Sent me to another facility and they were full of attitude. No more U-Haul 4 me.Edward C. | Reservation
I found the place very nice giving you stay at friendly but you still haven't reimburse me then 9 or $10 that you owe me as far as finding it will let it I have no idea cuz I never went there, at nighLinda D. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!