The trailer still had a few screws, nails, and misc pieces in it. The trailer also seemed bowed in the bottom area. Apparently the person that connected it to my truck did something wrong....but all that wasn't my biggest concern. The person that detached the trailer said he would get me all checked in, since the app wasn't working to check it in. I finally called a few hours later to follow up on that because I hadn't received the email or notification from the app that it was checked back in. Honestly had me worried that it was lent out again or being used by someone else under my name. I guess from now on I will have to make sure it's done while I'm there.Jeremy C.
Customer Reviews for U-Haul Moving & Storage of Maplewood
Maplewood, MN 55109
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.James W.
Great crew at this location. Thank you for your service!Rose B.
Customer did not leave a comment.Ross T.
I reserved a 20ft but it was not present when I arrived. I chose to just use the 15ft they had at the location not being used. This was less then ideal but I made it work. Being on Time was more important to me then driving around to other haul locations to pick up the truck I reserved.Lee D.
Excellent...everything exceeded my expectations.Michael K.
Staff at this location where great to work with, friendly and expedient.Alec N.
Customer did not leave a comment.KENNETH G.
Most difficult moving process I've ever had, not being able to return my vehicle to the location I wanted originally. Probably one of the most unprofessional companies out there. Charge went from $59 dollars to $197. Charging me 60 dollars in gas fees AFTER I filled it back to where it was when I received it. You guys are highway bandits. Recommending NOBODY EVER uses Uhaul. Thanks!Devan M.
Communication across UHaul is greatly lacking, not just this locationChris W.
Customer did not leave a comment.Mike M.
Friendlier, welcoming staff. Explain stuff in a clear and concise way.Blong Y.
We would have had an easier time if they had a small map of Minneapolis since we had flown in and were not familiar with the city.Carol N.
The service at this location is ALWAYS fantastic!! I really wish you could display this store as a role model location for others to follow. The staff on duty were great!! I'll definitely be back with more business as I only requested the 10 foot truck for 4 hours. Have a great day!Rodrick W.
Customer did not leave a comment.Cindy T.
Good service, what I expected. That's why I'm a repeat customer.Thomas K.
Customer did not leave a comment.Randall S.
the guys who helped me and hooked up the trailer to my jeep were awesome! thanks so much!Joy R.
The phone where not answered. After calling many times, i decided to go in person. They are a busy center for sure.Ogagaoghene I.
Customer did not leave a comment.marc L.
Set up of the location is confusing, but once I figured out where to go it was quick and easy.Tim M.
Friendly and helpful service. Online check in and out is very helpful.Jon D.
Customer did not leave a comment.dang V.
Great experience. Excellent staff!Darius L.
Overcharged me and ran my card 3 times cause computer froze 3 timesElizabeth G.
Appeared to be understaffed. I initiated the trailer drop off through the app to skip the line.ROBERT K.
If i there is any option available, someone should go for it. Customer service is awful. People at the stores are very rude and lack of experience. Starting from booking, pick-up and return, every where very bad experience. 👎Satyajit P.
Customer did not leave a comment.Beverly L.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Craig L. | Overall Experience
Customer did not leave a comment.Tammy K.
Air conditioner did not work in the truck, but was great otherwise.Kelly L.
Customer did not leave a comment.HARUNA K.
Customer did not leave a comment.DAVID K. | Overall Experience
Customer did not leave a comment.Steve P.
Keep same attitude of serviceDennis W.
Customer did not leave a comment.Steven M.
More staff and shorter wait timesJanice B.
extremely helpful very good servicebertil A.
This UHaul location consistently provides first rate service. Never had a single issue over many years of business.Gregory W.
Easy check in processScott E.
just want to thank you to Matthew who was willing to commcunicate with me by texting since I m deaf. Thank you Matthewjessica W.
Customer did not leave a comment.Colin M.
Customer did not leave a comment.Matthew B.
Customer did not leave a comment.Tonya W.
Customer did not leave a comment.Wesley M.
I was very pleased with how clean the facility always was. The first couple of years I wasn’t impressed with the customer service. You could be in the office and the workers would act like they didn’t see you till they wanted to. When working with people an acknowledgment goes along way. The last couple days of cleaning out my unit I dealt with 2 of the workers there. Both were very helpful and nice. One of the gentlemen came off of his break and helped me check out when I had questions about one of the online checkout steps. He then checked me out right in the office. Threw conversation I found out he was the manager and the old staff was no longer there. With the new staff I would totally recommend this facility 100 percent.Vicki F. | Overall Experience
Super fast pick up and drop off. Employees did all the hook up and disconnect. It made my day. Very inexpensive too. I will definitely be coming back.Mark W.
Customer did not leave a comment.Aoh V.
The van needs alignment and check shaking when it brakesBRIDGET F.
Very greatResham G.
Good staffDavid S.
The truck was not loaded with the required dollys, blankets, etc. The engine sounded off (including one of the staff commenting on the sound of it), and steering was very loose and clunky.Glenn B.
Customer did not leave a comment.Merlin M.
Nothing Your staff was awesome I will recommend you too everyone John. CastroJohn C.
Customer did not leave a comment.KIM R.
Hire more people, do not leave your customer in the office waiting for 20 min wondering where the employee went to.Greg S.
Customer did not leave a comment.carol P.
Customer did not leave a comment.Teddy O.
1st time w/bad experience here. Arrived and was told "trailer not available". Then told I'd been assigned trailer "with bad lights". Then told "shop said the lights were fixed". Then hooked up but right side lights out. Then tested my truck and said "your truck right side trailer lights are out". I had just used two weeks earlier and they were fine. I said, "you just blew my fuse with lights that are still bad". They acknowledged they probably had. I needed trailer so took anyway (short trip). But afterwards, sure enough, they had blown my fuse for "trailer-right turn/stop". I told them not to let anyone else hook up or they'll blow their fuse also, but don't know if they paid any attention to me.Dale M.
Customer did not leave a comment.Stephen C.
Helpful and fast, something I don't normally equate to a U-Haul dealer.Joshua W.
The general manager is awesome to work with!Mary G.
He did a great job helping me we changed to a one way rental and worked out much better the trailer worked good for me.mark M.
The guy that waited on me was great. Really a nice guy.Kevin B.
Great experience, the guys that work there were super helpful, equipment work great! This place was recommended to me by a friend, and I would definitely recommend anyone to this place. One thing that can be improved, is maybe signage. Having a sign on the north entrance, and arrows/signs of where to return equipment when you are done would be great. But, like I said over all a fantastic experience!Wyatt S.
The guys working were awesome. Busy but friendly and welcoming.Mary J.
Customer did not leave a comment.Zachariah Z.
As far as right now. The equipment seems to meet all expectations. I love how you guys recently replaced the tow dolly straps as many other locations don't because makes it harder to make them work properly and ensures safety while using trailers. Keep up the great work. Everything as of now seems to be up to par.Raymundo S.
Customer did not leave a comment.De'Lisa H.
Customer did not leave a comment.Danea D.
Customer did not leave a comment.Richard N.
Customer did not leave a comment.Steven W.
Customer did not leave a comment.debora W.
Friendly & helpful people.John F.
Customer did not leave a comment.JAMES H.
Customer did not leave a comment.Charles H.
Nothing to add.Douglas F.
Fast friendly serviceKaren E.
Customer did not leave a comment.Steven T.
All these guys are such hard workers and this location is always busy. They do an excellent job and I'll continue to rent here for all future moves. This was my second rental in two months, and I'll come back again. Love these guys!Paul D.
Was a pleasant experience all around. Thanks!Robert T.
Don't park the trucks so close together. Make to have 15 footers at all locations. Don't hold deposits for such a long time.Cleveland M.
Excellent service from excellent staff! The same as the last time, which is why I continue to choose this same location.Jonna D.
Customer did not leave a comment.Greg C.
Customer did not leave a comment.Mark S.
Had reserved uhaul moving truck online and when I showed to pick up, was told the location was sold out weeks ago, but online reservations did not track inventory and still let us booked. Was never communicated about the lack of inventory by any means. I was told by the manager that this was a recurring issue and many customers also experienced same problem. Was told there was not a single truck, van, trailer left in stock. Plead to check for any and all possible options because we had to pick up some tables and chairs for wedding same day and it was a dire situation. Manager arranged to give another customer a towing trailer but informed us to return it first thing in the morning. Highly disappointed with the way this reservation turned out.SHAWN T.
Customer did not leave a comment.THOMAS T.
Customer did not leave a comment.Samirya S. | Overall Experience
Customer did not leave a comment.Lu Y.
I rented clearly for one day, 24 hours. When I returned it at the 21hr mark they tried to charge me for two days. Saying it's a two day rental. I was priced up front for a one day rental. I thing there is a little funny play amongst some of the employees.STEVEN L.
The location was great BUT. U-haul the company overall had TERRIBLE SERVICE- the people in the store were wonderful However their hands were tied because your corporate policies did not allow them to help me in anyway. I was guaranteed a 20 foot truck that I had pre-ordered a month prior. I was promised the truck was there at 8 o'clock in the morning before I drove out to Maplewood. When I got there there was no 20 foot truck within 50 miles and I had to either take a 15 foot truck or scramble to change out move. I would definitely not recommend U-Haul to anyone because you're processes do not work reserving a truck does no good, and calling ahead to confirm doesn't guarantee anything either We had to work extra hard to get all of the things in the smaller truck and wound up having to leave some stuff behind. However your kind employees were still unable to even get me a discount besides a $50 return feeMarque J.
Customer did not leave a comment.Shannon O.
Customer did not leave a comment.Brian F.
Thanks guys : )Octavia H.
Customer did not leave a comment.Victor R.
I won't discuss this in a one-way dialog. If anyone (human) is interested in talking about what went wrong (like every f'ng thing) then call me 651-769-4246. My intention is to write a blog and link it to other influencers so it spreads as far and wide as possible to discourage anyone who reads it to find alternatives to the shitshow that is U-Haul. The collective assholery from the software to the reprobates running the location does nothing but compound the stress to one of the most stressful things in life as it is.Pete L.
Customer did not leave a comment.Amanda C.
Customer did not leave a comment.LEO J.
Customer did not leave a comment.katherine P.
Customer did not leave a comment.David E.
Customer did not leave a comment.Earl S.
I was over charge severely customer service was horrible money still has not been refund editThaddeus M.
Customer did not leave a comment.David J.
The manager at this location is extremely knowledgeable and most of all, polite and helpful.Linda W. | Overall Experience
Customer did not leave a comment.Kimberly G. | First Impressions
I have used storages for many years. All of my interactions with the manager and various staff at this location have been very respectful and courteous. Other than the occasional delays due to staffing restraints, they managed to promptly resolve any issue or concern I may have had. The current manager and staff were responsive and they seem to be very dedicated and hard workers, Overall, my experience was very good to excellent. I will continue to do business here and would recommend them to family and friends. Thank you folks and best regards. -JonathanJonathan A. | Overall Experience
Matt runs a good facility has a good staff and demonstrates professionalism and is very customer oriented. I highly recommend this UHaul storage facility. It is the best one I have ever utilized.James K. | Overall Experience
Great customer service. Good pricing and deals.NOEL L. | Overall Experience
Customer did not leave a comment.CHERYL L. | Online Move In
Great customer serviceERIN W. | Overall Experience
Customer did not leave a comment.Abbey M. | Overall Experience
Customer did not leave a comment.Jade N. | Overall Experience
Customer did not leave a comment.Dawn J. | Overall Experience
Staff was always helpful and efficient!John P. | Overall Experience
Customer did not leave a comment.carol a. | Overall Experience
This was the best service everTyrone F. | First Impressions
They called me a week ago, just a few days after I got the unit, and asked if I'd moved out. I asked why they'd assume that and the guy said, "because there's only this round thing left in your unit". Just days after renting the $129 space, the uhaul employees opened my rented space!! I just can't believe it. NOW to the best part. The monthly rental was effectively ended abruptly by uhaul as soon as that Wagon Wheel Chandelier has been moved out. I received half a month and they sent me a move out receipt THAT I DIDN'T AUTHORIZE.travis n. | Overall Experience
Customer did not leave a comment.Katherine H. | Overall Experience
Every one was extremely helpful and professional and courteous my only issue it’s it’s sometimes hard to talk to somebody on the phone but I know everybody’s very busy and not sitting around doing nothing.krem N. | Overall Experience
Make sure all staff are trained so they can work efficiently with the customers. They were friendly but frustrated themselves that they did not always know what to do and had to call the manager that was working from home.karen m. | First Impressions
This location was dealing with a few issues when we arrived, and they still gave us the best customer service and made sure we could get our stuff unloaded and we’re very friendly and helpful despite the problems they had been dealing with previouslyKayla K. | Online Move In
Customer did not leave a comment.NICETA T. | Overall Experience
Customer did not leave a comment.Sophia M. | First Impressions
Customer did not leave a comment.John P. | First Impressions
Customer did not leave a comment.JANET G. | Overall Experience
I never had to use a store for my personal belongings before,but if I ever had to again “U Haul” will be the first Storage Facility I’ll choose!Ticordia C. | Overall Experience
As soon as I dropped my insurance my unit was all of a sudden after a yr of storing my things was infested with mice. I had to throw away my $1000 mattress that I only had for 3 months before I had to store it. The manager was very rude when I told her about that.Missy T. | Overall Experience
Much better now that it’s under new management.Candi H. | Overall Experience
The manager Wendy was very helpful, as well as professional! She helped me so much after a problem in a very specific way that I will definitely do business with this particular store again! I would very highly recommend this particular U-Haul at 2242 White Bear Ave in Maplewood, MN for all your moving needs like the following: storage unit rental, truck rental, supplies such as boxes, and moving labor help.Isabella B. | Overall Experience
I stopped by on February 3, 2021, the purpose of my visit was to rent the adjacent unit. My experience with the young lady Ronai (excuse the spelling) was not pleasant. She was borderline rude and condescending. I did not appreciate the way she spoke to me, as her elder I felt she lacked respect not only for the job but for me as a consumer. I rarely feel the need to send negative feedback, I get it when someone is having an off day, but in this instance, my observation was that this behavior was not a one-time occurrence. However, I do feel that Ronai has the potential to be an awesome young lady and future leader if only she learns not to have such open and obvious contempt for those around her. Thank you, PMFOPatricia F. | First Impressions
Professional in their attitudeJAMES O. | Overall Experience
I got charged $20 because the app didn't work for picking up my location when I went to drop the van off. I even called after hours and no one responded. Also got charged $20 for $5 worth of gas. I was too exhausted to fill up the minimal amount as I had worked all day and had a finite amount of time to move heavy and many items only to do it all again the next day. Uhaul shouldn’t expect renters to refill tanks. Or at least penalize them terribly when they can’t. The space is also too small for 195.00 a month . When I checked in the clerk only gave me the rental vehicle and didn’t notice I was renting a space. I am severely disappointed.Kathy H. | First Impressions
Customer did not leave a comment.Shaquil A. | Overall Experience
At 1:30 I realized I needed more “room” for my move. Within 30 mins I had left, rented a truck and was back home loading it. Then, the next day I was able to unload the truck into the storage area. Clean, convenient and well maintained. Thank you for solving my moving issues on the fly!AMY H. | First Impressions
Great storage easy reasonable convenient and safe and helpfulKenneth M. | Overall Experience
Customer did not leave a comment.Celia W. | First Impressions
Only had one item. Would have been nice to be informed ahead of time about having to use there “special” locks bc I wanted to use my own for my one item. Too much hassle for meSarah B. | Overall Experience
Confusing service with uhaul. Kept getting sent to different locations. None of their staff was not trained on how to remove our trailer at final stop. My driver had to show him how to do this, and then do it himself. Very odd. Obviously, need to be trained on your equipment. Told me I was at the wrong location. Had me call my insurance agent, then lost all the info. Manager had her put down a fake insurance policy number. Very unorganized, but very friendly. Need training on their equipment. Not professional at all there. Talking about getting high before work. Manager eating while talking at the desk. They all said things, I would not allow in my business. Including the manager. Staff needs to be trained on being professional and organized. We were surprised to find that at Uhaul.Holly S. | First Impressions
Horrible experience there were rats and cockroaches. A homeless person living there and the manager is absolutely horrible would not suggest using this facility.Rachel H. | Overall Experience
Just had problem getting through on the phone.Rita M. | Overall Experience
Customer did not leave a comment.Jenny W. | First Impressions
The manager at the Maplewood location was very unprofessional and unfriendly.joseph w. | Overall Experience
Customer did not leave a comment.Terryl T. | Overall Experience
The rates are FAR too expensive. $150 for the smallest unit. The facility had a dead animal smell that was nauseating just to be inside.David V. | Overall Experience
Customer did not leave a comment.ABDISAMAD R. | Overall Experience
Very hard working staffkimberley c. | Overall Experience
I think the rental of space has become way too expensive. And there were mouse droppings in our rental unit. I had to put in Mouse Magic pouches to get rid of them.alex g. | Overall Experience
Door system was confusing and not explained at the beginning. Short staffed during busy days and had to wait in line for long periods of time.Ruth Ann E. | Overall Experience
Jamie does a great job as the manager thereevonna g. | Overall Experience
Manager super nice ! No bugs or rodents in my stuff .yes expensive but it's worth it ...marvalyn r. | Overall Experience
Awesome peopleDanielle J. | Overall Experience
They were very helpful...Danielle J. | First Impressions
The manager was very helpful and understandingChristabel K. | Overall Experience
There were many mouse terds in the storage unit that I noticed when I was moving out. They did have traps in the unit.Tracy S. | Overall Experience
L0ved the staff and friendly service.Patricia S. | Overall Experience
It was fine and the people Treated as real goodNicole T. | Overall Experience
Uhaul is a great place. The owner was so understanding and sensitive to my situation. The workers were great to. I will use only Uhaul trucks and storage from now on. I recommend Uhaul to everyone.Lashea S. | Overall Experience
Each time I visit this store, I receive immediate assistance. Any concerns, etc. regarding a unit we rent are always taken care of. I highly recommend this location.DEBBIE L. | First Impressions
People were very friendlyGabriella G. | Overall Experience
employee was very knowledgeable r/t our service, however, more staff need at this location. waited over a half hour when picking up and returning.Dustin James T. | First Impressions
Maplewood U-Haul staff are great, but they are UNDERSTAFFED. Need more staff at the counter. HIRE MORE STAFF.Frederick S. | Overall Experience
NAAmarpreet B. | Overall Experience
The lady that delivered my uhaul box was unbelievable nice and helpful. I had some issues and I’m really grateful that she was the one delivering it, she was awesome!CLORIS S. | Overall Experience
I had a great experience with a short-term storage rental at this facility. Thank you!Amy P. | Overall Experience
Great people.Tanzie D. | Overall Experience
The staff went out of their way to make everything easier for us. The manager was traffic and very helpful. Thank you for everything.judith a. | Overall Experience
Jamie is absolutely amazing. Her friendly demeanor and positive attitude made an otherwise painful experience a very good one. Jamie-I will always be grateful for you!Caralin D. | Overall Experience
Fantastic service both on the phone and in-person. Jamie was especially helpful and friendly!Amy P. | Reservation
Great staff! Very helpful and informative!Amy P. | Overall Experience
Very clean and easily accessible.Lisa P. | Overall Experience
The manager, Jamie, was amazing. She made sure I got my boxes when i needed them, even though it was short notice. Less stressful thanks to her.Richard P. | Overall Experience
My U box was lost still not delivered, Was given a credit for a future use should have received refund for the poor service and the waste of my time. Again still have not received my U BoxJoel K. | Overall Experience
Keep doing what your doing.melinda f. | Overall Experience
Very helpful staffTERRY M. | Reservation
Staff was very thoughtful helpful and friendly . storage unit very clean..no bad experience so far... employee made me feel safe.. showed me everything walked over to unit with me ..yes great experienmarvalyn r. | Reservation
The staff was nice, the facility was clean but my belongings were in there for less than a month & there was mice fesces all over my boxes. I was very disappointed.ANNE M. | Overall Experience
General manager Jamie Woody was very unprofessional.Brandy C. | Overall Experience
Staff were friendly and called me by first name that means a lot to meLisa R. | Overall Experience
Very helpful, knowledgeable, and friendly staff. Storage facility was very clean and looks brand new. Like the security system and easy access card.Lisa P. | Reservation
Extremely understaffed - every time I was at the location it was at least a 1hr or longer process to pick-up a ubox or make a purchase etc. The staff was very helpful and knowledgeableBrian M. | Overall Experience
Nonemelinda f. | Reservation
Awesome staff I had wonderful experience they went above and beyond to help me thank you!Jason I. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!