Staff that dealt with my reservations was very informative, friendly and helpful and I was impressed that someone greeted me at storage area to show me my locker and run me through the process of entering and leaving. The area itself was spotless. 5 stars all around 👍😁Margaret B. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Niagara Falls Ontario
Niagara Falls, ON L2H1J3
(Montrose and Industrial Street)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep on doing excellent job.Michael A.
Staff very friendly and helpful. Directed me how to get a corporate account. Thank you all.Brian M.
Customer did not leave a comment.Jonathon H.
Customer did not leave a comment.Aileen F. | Overall Experience
Truck was in awful shape, pulled hard to the left on the highway. Needs an alignment.Michael M.
Customer did not leave a comment.niyati p. | Overall Experience
Customer did not leave a comment.peter J.
Great service. Nice rep.John M.
Location was closed Saturday. Fortunately bu chance the lady that works at the other store by chance was popping in and was able to help me. If she was not there what would i have done ???john W.
Customer did not leave a comment.Lawrence O.
Trailer interior was dirty and staff were very unprofessional. I was kept waiting while they had a casual conversation about booking a vacation . Also , the waiting times on the phone are ridiculous when you are trying to reserve a piece of equipment.William M.
Customer did not leave a comment.tenisha b. | Overall Experience
The insurance is a scam. I purchased it and still had to pay for a dent.Dwane S.
Customer did not leave a comment.Michael S.
The gas was supposed to be at 5/8 it was under a Â¼ and we almost ran out on the first trip. You charged $48 for dropping the key off after hours. Your website didn't work for the after hours drop off. Also the staff was unpleasantBram R.
Customer did not leave a comment.JOHN G. | Overall Experience
Customer did not leave a comment.ayaz K.
The staff needs to be more compassionate to show a little empathy to the people that are moving especially when they're moving under duress and not calling them and threatening them yelling at them etc I would never go back to that U-Haul again and for years every single move those are the ones I've used I will never and I repeat never recommend or use them againcindi S.
The experience was great until I returned the van. I was assisted by a woman named Nicole who was extremely rude and condescending. She made a comment about the cleanliness of the van and told me She would have to charge me a fee. She was right about this and I agreed to pay the fee immediately. However after this was agreed She kept going and going about how frustrated She was because She would have to clean the van, and mentioned She should have charged me $200. She was rude and seemed extremely upset at me. Again She was right in charging me the fee, but her whole approach to the issue was completely unprofessional and insolent. As a customer I am not interested in knowing how frustrated She is about fulfilling her duties. To be clear I am not upset about paying the fees which were applicable and right; I am saying this employee needs some training in how to deal with customers in a professional manner even when delivering bad news. Thank youJuan B.
Customer did not leave a comment.robert M.
Be nice and friendly which makes your customers comfortable that set. And they did, staff were very nice and helpful Thank you!!!Lobsang C.
Customer did not leave a comment.Kimberly J.
Thanksabdinoor j. | Overall Experience
A very pleasant staff you should be proud ofjohn L.
Everything was fast easy and accessible for me to use and store my belongings without any trouble at all !Julianne D. | First Impressions
Have happy day where you pay less per kilometre than any other day. 10c less or more 40c would be nicevincent C.
More staff to handle customer lineupsGregory M.
The attendant was compassionate and extremely helpful.Sherlyn F.
Customer did not leave a comment.Tom N.
The team is friendly quick and most helpful. Liz D.LIZ D.
Be a little more clear when speaking, and would have liked someone to explain how the truck works. Would also be nice if employee attended inspection. This was my first time renting uhaul.Laura M.
I was there today i got the truck they told me the put gas by my self and then when i put gas to truck gas gaged wasnt work i used only 17 km.rhis mean just 10 dollars gas i used but i put 60 dollars because gaged wasnt work i told them they said no no our truck has no problem .they didnt give my gas money back .they said your fould the put more gas .they cheating customers.they put 19.95 sign for truck s but they make mone from other thinknebi G.
The van we rented was perfect for our delivery. Their mileage estimate was very accurate. Thank You. Leon MartinLeon M.
Customer did not leave a comment.Vincent N.
Customer did not leave a comment.David C.
Customer did not leave a comment.changhun S.
Nothing the customers were looked after really wellbrain R.
Have a little more due diligence and understand customer concerns. Very unprofessionalMohamed A.
As 74 yrs old,all gone well.Returned vehicle+ equipment vent fast and pleasant by the young man is tasked by this work.My last year experience at Welland,Ontario,some contract U-Haul place and Fort Erie was not without service problems.This time all was fast and well organized.Excepted y get some paperwork said no problems with returned items or vehicle.This may sound old timer way but clearly mentioned I has no any problems.Thank you now looking forward to seeing U-Haul storage offerings at Hamilton,Strachona neighbourhood.Attila R.
Thank youLana P.
I am utterly disgusted at the service at UHAUL as well as their policies. I am consistently being charged 'EXTRA' fees which are deemed insurance/late fees, yet when I ask to pay a past due, I am told I CANNOT PAY A PARTIAL PAYMENT AND ALL PAYMENTS MUST BE MADE IN FULL, SINCE I AM UNABLE TO DISH OUT THE $600 AT ONCE, (THIS AMOUNT INCREMENTING BECAUSE THE UHAUL WON'T LET ME PAY PARTIAL PAYMENTS BRINGING MY ACCOUNT UP TO DATE SLOWLY AND MAKING IT EVEN) THEN I AM BEING TOLD THAT THE ACCOUNT IS INCURRING FEELS PLUS LIEN FEES. SO WHEN MY ACCOUNT was at zero, I was told because I had TWO STORAGE SPACES, even though I told the individual my husband opened the ONE IN HIS NAME, I was told they were the same account and TOLD because the other one had a balance on it, they were charging me two x the late fees, even though one was at zero. WHEN I ASKED THE MANAGER TO MAKE AN EXCEPTION SO I COULD PAY $300 NOW AND $300 AT THE END OF THE MONTH. HE SAID NO! HE SAID THAT WAS NOT AN OPTION AND THAT HE HAS BEEN TELLING ME FOR MONTHS THAT I COULD NOT MAKE PARTIAL PAYMENTS. HE IS DISAGREEABLE, UNWILLING TO MAKE COMPROMISES TO PLEASE THE CLIENT, OR MEET THE CLIENTS ECONOMIC NEEDS HALF WAY. I WILL NEVER USE UHAUL AGAIN AND THEY COULD ACTUALLY AUCTION OFF MY DECEASED MOTHERS STUFF NOW. I DO'NT CARE. I HAVE TRIED OVER TIME TO CATCH UP ASKING TO MAKE PARTIAL PAYMENTS TO CATCH UP SLOWLY TO MEET MY ECONOMIC SITUATION AND HE REFUSES SO THE ONE TIME FOR PAYING MY UHAUL STORAGE, I HAD TO GO TO A FOOD BANK FOR FOOD BECAUSE IT LEFT ME AT ZERO MONEY IN MY ACCOUNT. I WILL NEVER EVER EVER EVER EVER USE UHAUL TRUCKS, SERVICES OR STORAGES AGAIN. NOR WILL I REFER THEM. HE WILL NOT EVEN WAVER ON SOME OF THE FEES AND HE IS THE MANAGER.Claudine M. | First Impressions
Customer did not leave a comment.Leon C.
The van was dirty and could have used a little air freshener. The check engine oil light was on. All that said, it drove well and accomplished what I needed it for, which is much more important than some dirt The staff was great and knew their jobs wellLINDAD R.
I am in this location about once a week and the staff there are great. Thank youdavid H.
Customer did not leave a comment.Richard R.
Very helpful and polite staffDiego O.
Customer did not leave a comment.STEVEN G.
Customer did not leave a comment.Shawn P.
Customer did not leave a comment.Melissa D.
Customer did not leave a comment.Allan T.
Customer did not leave a comment.Susanne N. | Overall Experience
Nicole at the Kent location was the greatest most helpful person ever. She is very knowledgeable and made things work seamlessly for us. Thank you so much NicoleSharon W. | Overall Experience
Customer did not leave a comment.William C. | Online Move In
Customer did not leave a comment.Justin T.
Customer did not leave a comment.Ivo K.
Customer did not leave a comment.Walter G.
Staff is super friendly. Transaction was easy. Great experience.Dori R.
My pick up location on the app was different than my actual pick up location. Wasted an hour trying to track down my truck . It was not this locations faultKyle K.
Customer did not leave a comment.John C.
Customer service rep was less than helpful. He did nothing to resolve my problem nor does he even validate that I had a problem. This location has a pretty good inventory of equipment but has a couple individuals to meet Customer Service training.Steve G.
Customer did not leave a comment.Steven G.
Don't make old people check in for returns on sundays...or worse charge them a fee for someone to do it on monday..om not tech saavy...I found this very frustrating but could not afford a fee to have you do your job because im not good at it.donna M.
Website and app for check in and out Always have problems logging in to rent or returnRay B.
I didn't sign up for the $15 extra insurance charge on the pickup truck but was charged anyway. I verily believe that the attendant present made this selection for me before handing me the terminal. I am scrupulous about avoiding this extra charge. If you were to review my previous pick up truck rental invoices my position on this issue is very consistent. I don't like slay of hand (rabbit out of a hat) service. I know the company is motivated to generate revenue by charging this $15 insurance fee but I will not keep renting pickup trucks if this happens again. Best Regards, Alan StrojinAlan S.
The seat has animal hair sticking on them.Chad G.
I'm a long time Costomer specially in this location This time the service was even better than before I fully recommend this locationAMIR H.
Great friendly service, as always. Great crew!ADRIANNE H.
Customer did not leave a comment.Ron G.
We have never seen such a clean facility! Kudos to the cleaning staff. Staff very friendly and helpful. I would certainly reconsider this facilitysteven c. | Overall Experience
love it , good workLangis L.
Customer did not leave a comment.Maureen S.
Amid an incredibly difficult season to rent any vehicles, I very much appreciated the professionalism and how accommodating U-Haul in Niagara Falls (Kent St.) was to me. I would highly recommend renting from this location.David T.
Customer did not leave a comment.Dontae P. | First Impressions
6x12 Trailer pulled great. ThanksRichard Y.
Customer did not leave a comment.Hector P.
Staff was friendly and informativeSomporn P.
Amazing staff that were happy to help.Randy R.
Customer did not leave a comment.Patricio N.
The whole process was easy and efficient. My unit was clean and the building was well maintained. Getting into my unit has a two step security feature. The crime rate around the area is low and the building is not really seen from the general public,but has easy road access. Staff was knowable and helpful. But not to nosy.. great experienceNicole p. | Online Move In
The van had bad odour. On return the employee said the truck had been used to transport chickens and they had tried everything to remove the odour to no avail.Richard R.
Customer did not leave a comment.Bryan T.
Everything was great. Rates were reasonable, courteous service, well organized and informative. Much appreciated!!Mike C.
Complete Overhaul of the fleet of vehicles. Lower prices Keep your staff as the Corp should thank them for such good customer service workDino G.
Overcharged for fuel, even filled up the tank! CSR accepted the mistake and requested to escalate to online portal! One of the staff member helpful but lack of attention ruined my experience!! Now have to reach to customer care!!Prashant R.
Thank youkhaled A.
Customer did not leave a comment.Shawn C.
Great Service.jose T.
Customer did not leave a comment.Fran A.
Its all goodCara-Lee H.
Customer did not leave a comment.Brooklyn K. | First Impressions
Customer did not leave a comment.liz P.
Check your tire pressures and make sure the gas tank is totally full before handing over the vehicle to customer. Also don't assume every customer has a smart phone to go to your link to verify vehicle condition.Anthony C.
Customer did not leave a comment.STEVEN G.
Customer did not leave a comment.Randy H. | Overall Experience
Customer did not leave a comment.REIMAR O.
Customer did not leave a comment.Brent T.
Customer did not leave a comment.Wayne G.
The location of customer parking and truck parking should be switched. The customer parking should be moved to the front enterace of the lot inseated of being located at the back to prevent confusion and staff telling customers to move their parked cars to the back.Seyed B N.
Quick service, easy rental extension while out of town. Extremely Satisfied! Boydboyd E.
We love this location and all the products. We did have a bit of a problem with the bins in that they had not been cleaned. But the staff were very helpful and we would definitely recommend this location.wendy F.
Customer did not leave a comment.LEROY F.
Absolutely nothing. Customer service was exceptional and efficient. The gentleman who checked us in was excellentPAMELA H.
Service is super efficient, friendly and quick despite always being busy, I am very happy with the service.Caroline M.
I was told that the gas tank was full. The mark was on the middle of the circle for the gas tank and I assumed that meant it was full. I realized it did not mean it was full when I filled up the tank Informed the person who checked me out and his comment was that next time check the gas gage. I feel there should have been a credit of some sort because I filled the tank up and it was not full when I received the vehicle.Diane S.
Customer did not leave a comment.Susan A.
One tire on the trailer was a little low on air.kathy M.
Customer did not leave a comment.Jamie C.
Billing was very confusing and not clearly explained. I was not told that if my rental was returned 20 minutes late it would incur a full day rental charge. When I was checked out, I was told my total was $113 and change, but not that was on top of my deposit. Everything else at the location was good.albert A.
phone center very hard to understand and wait time was 46 minutesCraig N.
Excellent customer serviceSumit P.
Very good, experience, I had a hitch installed and rented a trailer. Would highly recommend U-Haul Moving & Storage of Niagara Falls Ontario.Jim S.
Maintenance/cleaning on the exterior around the doors, would be a solid improvement. Honestly that's all I can think of. The staff here are wonderful, courtious, professional people and very hard working.Justin S.
Customer did not leave a comment.pardeep S.
Customer did not leave a comment.Kathleen S. | First Impressions
Customer did not leave a comment.Harry R. | Overall Experience
Customer did not leave a comment.JUNNAM K. | First Impressions
I don’t think that although I paid monthly for a few years, I should have received funds back for closing one unit on the 3rd and one unit on the 15th. I don’t know how any individual could empty a locker in one day - the day of the month the payment(s) we’re made. Total rip off.Susan C. | Overall Experience
Customer did not leave a comment.JOHN H. | Overall Experience
Customer did not leave a comment.Dale H. | Overall Experience
Customer did not leave a comment.James A. | First Impressions
Customer did not leave a comment.Don E. | First Impressions
Well run business. Always professional and organizedPatricia B. | Overall Experience
I was charged an additional 175.00 for coming into the storage unit 2 days late. 29th is my pay day and the 31st I was there and I couldn’t pay my months rent at the monthly cost I was charged all these extras and couldn’t get the management to work with me. I am a loyal customer of uhaul and I was keeping my unit for that month so instead of the 117.00 I was charged 299.00 and I had my stuff out this month 2 days before my due date and Matthew Tubman is trying to charge me fees. I was not leaving my storage unlocked with my lock when theirs people who are living out of their storage unit on the same hall as I was in when I was cleaning mine out. Last month Matthew had an additional lock on my unit by the morning of the 31st and pay is the 29th and I was threatened my stuff would be going for auction so they have the option of removing the lock themselves this man just wants to charge me more and more moneyalyssa b. | Overall Experience
Customer did not leave a comment.Ashley S. | Overall Experience
Customer did not leave a comment.Janis F. | Overall Experience
Customer did not leave a comment.Jim D. | Overall Experience
I have received an amazing customer service from Matthew, Joe and Nicole.Chitrakha S. | Overall Experience
Customer did not leave a comment.Erin D. | Overall Experience
The staff were the greatest from the time I walked in to the office to rent a storage unit right to the end when I check out and closed my account. The storage units are clean and accessible very easily. They provide carts for you to use to wheel you stuff in and out of storage and also provide bathroom 🚻 for you to use and maps on the wall in several areas of the indoor storage building to be able to find your way around. I have had an over all awesome experience with the whole thing. Me and my husband would definitely recommend them for all your needs for storage, for moving, etc.... Thank again uhaul for a great experience with you we really appreciate it. Tammy & Eric Grindlay ♥️Eric G. | Overall Experience
Great business to deal with….RONALD W. | First Impressions
The storage unit was a great size to fit all my belongings. And the staff at uhaul were always friendly and always answered any question that I had.Justine W. | Overall Experience
Very satisfied with my experience.DUNCAN C. | Overall Experience
Customer did not leave a comment.Alphonse S. | Overall Experience
For me, it would have been more helpful if access to storage was until 9:30 or 10:00 PMDEMETRIOS A. | Overall Experience
Customer did not leave a comment.liana p. | Overall Experience
Great and helpful staff, thank you.Neil A. | Overall Experience
Customer did not leave a comment.Radomir M. | Overall Experience
Worst experience ever dealing with storage and at this location Matthew isn’t very friendly or helpful. I don’t think it’s right that you don’t prorate days for ppl in situations that you try and charge them a whole extra month. It’s a scam. I wasn’t happy about it and definitely wouldn’t use uhaul storage again or suggest it to someone else. Kent location use to be great. All the woman are great there but the manager is awful.Charlene S. | Overall Experience
The team at Niagara Uhaul are stellar and the facility is always in top notch shape.Mary G. | Overall Experience
Customer did not leave a comment.Cheryl E. | Overall Experience
Everyone deserves a raise and paid vacation for the entire winter to the Caribbean...Kelcy C. | Overall Experience
Customer did not leave a comment.James R. | Overall Experience
The staff were very helpful an pleasantDuncan L. | First Impressions
Absolutely great experience, would recommend it to anyone. Thanks CWchristine w. | First Impressions
No problemstawny m. | Overall Experience
Customer did not leave a comment.Carrie I. | Overall Experience
I wish there was a bigger unitPeter P. | Online Move In
Great experince friendly staffJim D. | First Impressions
Customer did not leave a comment.Jodi G. | Overall Experience
Customer did not leave a comment.Wesley S. | Overall Experience
It was a pleasure to do business with your staff at Uhaul Niagara Falls. Thank you for making my storage needs easier.heather d. | Overall Experience
Customer did not leave a comment.Terry J. | First Impressions
Customer did not leave a comment.gail p. | Overall Experience
The service was above expectation! They truly know the meaning of customer service. The location stands out from others I have used. The facilities where clean and practical!Jeffrey T. | First Impressions
Customer did not leave a comment.Izhar Q. | Overall Experience
The manager Matt needs to be fired, he has very poor attitude towards customers. Not someone I would want representing my companyryan r. | Overall Experience
When I reserved a unit online it told me the size of the unit that I would be getting.when I got there the next morning I got a smaller unit then what I reservedJacklyn T. | First Impressions
Customer did not leave a comment.Daniel B. | Overall Experience
Customer did not leave a comment.Anureep B. | Overall Experience
Great experience overall. The downsides were my own fault and the employees here always went above and beyond to help. Would recommend this storage facility to anyone.davis r. | Overall Experience
Customer did not leave a comment.joan t. | First Impressions
Customer did not leave a comment.Patricia B. | First Impressions
Customer did not leave a comment.laura k. | Overall Experience
Wow, I'm impressed at how smooth and easy this was. I reserved a unit just before midnight, and moved in less than twelve hours later! Thank you so much to the staff who were friendly and efficient and for showing me around.sara S. | First Impressions
Just a frustration about not getting in after hoursPeter H. | Overall Experience
Jamie- the person at the front desk - was professional , effecient and very helpful she had answers to all of our question and concerns made our decision easyJOHN G. | First Impressions
The units are small and the door while loving in kept closing and was such an inconvenience to me I had to keep swiping to get the door open . The alarm kept going off it was not a good experience!Kerry-Ann P. | First Impressions
Customer did not leave a comment.Chandelle H. | Overall Experience
- Police interventions on multiple occasions - Vast warehouse sized facility with dimly lit corridors - First floor storage 6' tall units not as large as advertised, all are partially blocked by sprinkler pipes and notices prohibiting stacking boxes above 4' 8" from the floor. False/misleading advertising. - Was told much later that stacking above the prohibited line is actually allowed (then why have the line in the first place..) but was never informed upon rental and had to rent a second unit elsewhere to accommodate my possessions - Manager is unhelpful, arrogant and liesLaurie E. | Overall Experience
Customer did not leave a comment.JENNIFERF F. | Overall Experience
Customer did not leave a comment.Dahlia M. | First Impressions
Customer did not leave a comment.jose m. | First Impressions
PerfectElman I. | Online Move In
Customer did not leave a comment.Richard D. | Online Move In
Customer did not leave a comment.Shelly B. | Overall Experience
Nice storage facility lots of carts. Trucks are clean and accessible. Thankyou.Judy C. | Overall Experience
I just found that it was a bit expensive. But all staff were all friendly 🙂laura k. | First Impressions
Very helpful staffKeith W. | Overall Experience
I always have a good experience with uhaul. Always kind and helpful.Tracy C. | Online Move In
GoodRosalia F. | Overall Experience
Customer did not leave a comment.Deborah O. | First Impressions
They did not allow me to return uhual products without receipt although they said at the beginning they will do but did not said they will need the receipt. Those products are not sell in other places. It is not fairjuan m. | Overall Experience
Please change the email on my account to firstname.lastname@example.org. If you have any questions please callAnastasia H. | First Impressions
I think the only complaint I have with uhaul is you debit machines are very out dated and fail regularly when making a transaction. In desperate need of a serious upgrade. And not having the tap option in the world of covid is just not sanitary.SHERRY N. | Overall Experience
Customer did not leave a comment.Yvonne M. | Overall Experience
1) upon booking I was told I had a unit that was only a couple stairs up from ground level. It was a full flight of stairs 2) the billing process is Completely ridiculous. For starters when my first bill was due I never received any notification nor was my credit card charged. Upon receiving a letter at my house weeks later I was told I was being charged a non-payment fee. I explained that this was unacceptable as I have not been notified via mail, email or telephone that there was an issue with payment. I checked my credit card history and an attempt was never even made. I didn’t had to argue to have them removed delete payment fee. Which they eventually did. 3) for whatever reason it was impossible for them to correspond with me via email. I was then told that it must be my email address that was the problem. This is not a problem I use this for personal and business email every single day and I’ve never had an issue outside of the issue with U-Haul. 4) It wasn’t until the final two months that I used the unit did I receive any sort of email or paper invoice from uhaul. Two invoice forms. 5) while helping a friend move some items into a different storage unit at the same U-Haul facility, I checked on my unit. I found that some of my furniture was wet and also stained with water damage. I spoke to the front desk and also to the manager of the store. He told me there was nothing that could be done as he didn’t have any notice of a leak in that area. I explained that this was his notice that he must have a leak somewhere in that area as my items which were moved in in November somehow got wet and mouldy between then and April. I was told that because I did not buy insurance I was out of luck. This is completely unacceptable I should not have to buy insurance to protect my goods from a facility that is supposed to me be maintained. As far as I’m concerned this is a stain on the U-Haul name. It seems that U-Haul sells itself on its customer service, quality of facility and ease of use. My experience does not reflect that. I am now out $400 of which the furniture cost, the $40 in dump loads because I had to throw it all out, and the close to $100 a month and I paid between December and June. My phone number is 289-228-4869. I will never recommend U-Haul to absolutely anyone as of time.Devin M. | Overall Experience
Customer did not leave a comment.Claudette B. | Overall Experience
I had things missing from my storage unit and I am not pleased about it I had no access for sometime and I don’t think that items went missing do that is something to look into and also think about putting lights in each of the units the hall ways light up just fine but not the units and it doesn’t help when people are legally blind like I am or Putting in a device with people that have trouble with hearing that would make it also easierhope p. | Overall Experience
Customer did not leave a comment.Laura B. | Overall Experience