Customer did not leave a comment.Aaron T.
Customer Reviews for U-Haul Moving & Storage of Osgood
Fargo, ND 58104
(Intersection of Veterans BLVD & 52nd Ave South)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Danny L.
Customer did not leave a comment.Cassandra S.
Exabiar lied and did not send out signed contract. Will never trust U-Haul again.Tina H. | Overall Experience
Great staff and good storage facility.jesse F. | Overall Experience
The customer service rep was great. I scheduled the wrong trailer and she did not even blink an eye and change it to what I neededRob N.
Overall I had a good experience. Thank you.Ronald J. | First Impressions
After the hellish experience in Sioux Falls with Kellyn Kruger, I welcomed the knowledgable and proficient employee at the drop off location.chantal W.
We moved our own u-boxes. They were not ready for pick up or to get when we wanted our boxes back. Even though the second time I called to verify and was told they would be ready. It is a joke that you can not get through to the local number when u call and the national number does not know what happens locally. For a company that has established a great name for themselves over the years, your service has sure fallen short of expectations.LoAyne V.
My uhaul was missing some of the equipment I purchased. The staff working was able to get them for me. The process to return the uhaul was confusing at this location. Didn't know where I needed to return the uhaul but the staff was helpful. It was very busy as it was the 1st of the month. I would used this service again for another move.Megan H.
Customer did not leave a comment.Paige N.
Customer did not leave a comment.Bob A.
Getting to the store off of 52nd Ave right now is annoying, but the worker who helped me at the register was amazing, she was super helpful and friendlyAlex K.
Greeted nicely when walked in. Had a problem with trailer light but she willingly switched trailers to try another one. I was surprised that there were boxes left in truck. We were hopi g we wouldn't be charged if we left boxes in trailer when we dropped it off. We weren't. I also didn't know we could have hired help to move items. Wish I would have know. That sooner. I would have done that, but great to know for future.sabrina S.
Customer did not leave a comment.Jennifer B.
include the dolly and blanket use in the truck in the rental rateRandolph A.
Give me what I reserve. I had reserved a 26' truck but was told none were available. Noticed 3 sat on lot the entire day.Trent S.
Went well. ThanksKim M.
My reservation was for a completely different pickup site. Neither one of the two phone call reminders told me I was picking up from a different site, 15 additional miles away. They didn't offer to bring the truck to the reserved site and told me they didn't have the equipment I reserved. Very disappointing experience!Bobbi B.
Have them get to work on time. Have them be more knowledgeable about the drop off location.Mark C.
Customer did not leave a comment.ANTON B. | First Impressions
Customer did not leave a comment.Alexandra D.
It was a great experienceMARY B. | Overall Experience
The young lady working the front desk (I believe her name may have been Anna) was very helpful, even though she had a lot going on while I was there!Scott W.
My right blinker wasn't working and guy knew exactly what to do fuse was blown on truck. He fix it in a heartbeat and of I wentTroy W.
Overall great experienceMARY B.
Customer did not leave a comment.RANDY H. | Overall Experience
Excellent customer service, very easy drop off. Would definitely use againjoe B.
We had a storage unit, and water leaked up through the concrete floor, and ruined a queen size memory form mattress and box spring, a king size mattress, we were able to salvage the box springs, and our leather reclining sofa and love seat. A young lady that worked there came and took pictures to show the manager and said he would be in touch, he never contacted us. I went in three times the manager was not there 2 of the 3 times, he was there the second time, I waited in the lobby for 30 minutes, the counter person informed him twice I was there to see him about some sort of reimbursement for the losses, since the damage was not in any way caused by us. It was cracks in the concrete that let the water seep up through the cracks. He had the counter person, come tell me to call my insurance for the damages. I spoke to a family member who practices law here in Moorhead and was informed that damages were/are not mine nor my insurance company’s responsibility my attorney, due to poor design and poor craftsmanship. I am not seeking a full reimbursement, which totaled over $4800.00, I requested only $800.00 for a down payment for the replacement beds and a new sofa and love seat that was financed. I believe that it is more than fair. I have been out of town 8 of the last 10 weeks and have been unable to get this taken care of. I would like to resolve this matter as quickly as possible. I would like to speak to either the regional manger or a Corporate Officer on this matter. I can be reached anytime at 701-540-7360 or by email at firstname.lastname@example.org. Regards Matthew York, COSMmatthew y. | Overall Experience
The truck was fine, however, they didn't have the furniture dolly I had reserved. The employee who was helping me said she'd remove it from my reservation, but the next day, I got a call from uhaul wondering if I was going to return the dolly I was never given in the first place. I explained the situation, and it all worked out, but was unnecessarily stressful.James K.
The manager would not rent me the unit I reserved. She would not honor the promotional free storage unit with a truck rental. I will never use Uhaul again. Terrible service.Jason B. | Overall Experience
Customer did not leave a comment.Lois T. | Overall Experience
Great service!!!!!John P. | First Impressions
Just don't like when I asked about some options to get money back to me and the business when you return the equipment back you shouldAlexis B.
All the customer service that I received from U-Haul was great. Returning the U-Haul was a very poor customer service situation, as the attendant really did not use good communication skills. This was a one off from all the other experiences that I’ve had with U-Haul customer service.Katie B. | Overall Experience
The online, after hours drop off site did not work for me. It kept bringing up the wrong order number and there was no way to look for a different one. I had already been delayed enough at the Brooklyn Park location and didnt have time to mess with a website. I just dropped the trailer and left.Abraham I.
Customer did not leave a comment.Mary D. | First Impressions
Customer did not leave a comment.Vickie W. | Overall Experience
Customer did not leave a comment.Amanda H. | Online Move In
do something to know your customers I had to give a friends phone number to them and they contacted them at work all because my drivers license was from mn which was just across river from this location. when I complained about it they said fine do not rent from us if you want to be rude.I need another truck in about 2 weeks I will look elsewhere from now on.when you treat your customers like criminals that is what you will have for customers if any!!Daniel B.
Customer did not leave a comment.Brenda C. | Overall Experience
Regina was AWESOME and such a huge help...the Uhaul in Kalispell incorrectly recorded the odometer in kilometers so when I dropped it off in Fargo there was a overage of $1,050 in miles. I knew I didn't drive it anywhere except from Kalispell to Fargo. Regina researched everything and found the problem and refunded my moneyGlenn M.
Excellent customer serviceLUIS S.
The person who helped me was really friendly and helpful.Rael H. | First Impressions
Customer did not leave a comment.Jill F. | Overall Experience
Customer did not leave a comment.Jameson M.
Customer did not leave a comment.Shannon I. | Overall Experience
Customer did not leave a comment.Seth W.
Customer did not leave a comment.Lori O.
Not much the service was absolutely excellent.Valdeen N.
Customer did not leave a comment.Mark H.
Anna was great!Bryan P.
The Alarm system was going off as soon as I pulled up to the curb. Then proceeded to go off several more times while I was waiting for help. System shouldn't burden customers.CHRIS N.
Customer did not leave a comment.janet m. | Overall Experience
I like this facility better than all the other u hauls around town, it seems to have more to offer. The staff is is more up beat ,better trained and more willing to help you. They don't just stand around and look the other way when you come in. The place, cares things out to your car for you, helps you. Askes questions to fit all your needs so you get the right products and are more than willing to help you..VALDENE N. | First Impressions
I can't remember the name of the young lady who helped me. But she was extremely knowledgeable and helpful!BRADLEY S. | First Impressions
Initially I was very frustrated, but the staff here worked to meet my needs. Xavier helped a great deal to make my rental work out. Communication would be the one area to work on.William K.
Customer did not leave a comment.Jeffrey R.
Staff was very helpful getting us in the gate and helping with the storage unit thanks againarnold b. | Overall Experience
Only problem was at checkin....verifying my I'd. Letting people know to bring passport. Otherwise great experience.Jennifer I.
Xavier was very professional and took extra effort to make sure the trailer lights were working properly. Much appreciated.Charles C.
Customer did not leave a comment.KAtie L. | First Impressions
Previous renter left cable lock on door of trailer. Had to cut it off with the help of employee who checked me in.Lea A.
Customer did not leave a comment.Lois T. | First Impressions
The actual trailer, hookups, and person I interfaced with were great. The overall experience of reserving and confirming showed significant gaps with Uhaul process: 1. Initial â€œreservationâ€ online was quick and easy. 2. When I called the day prior, my reservation was changed without me knowing it - to pickup in Minneapolis instead of Fargo. Found this out with the text confirmation message. 3. I called again - and got it straightened out. Also found out my online form was a â€œrequestâ€ and not an actual reservation. Could have been I missed this in the form - but this seemed misleading. 4. Day of rental - the pickup location changed again, and so I called a 3rd time to make sure where I should go. 5. Upon showing up to get the trailer - the person at the counter only had rentals for â€œin-townâ€ and not one way. That person said there were notes on the rental from someone I talked with on the phone to rent it to me anyway. So they did - but there were not any dollies (also on my rental from talking with folks on the phone) which could go one way. 6. I ended up buying one moving dolly and it worked. My main take away - Uhaul's coordinating between their main touch points - online, phone, in-store - have work to do. This was not the fault of any one person - but of an overall ownership of the customer experience. Uhaul exposed me to its internal complexity and operational siloes. If I can try another service for a trailer next time - I will be tempted to do it because of the seeming lack of coordination - and that an online order does not guarantee anything.Ryan P.
Customer did not leave a comment.Nathaniel O.
Customer did not leave a comment.WTodd H.
Customer did not leave a comment.Gregory O. | Overall Experience
The unit we rented was not wide enough for the queen size bed we had. We needed to move up in size and your staff was very helpful and accommodating. We could not be more impressed by your facility!!ANTHONY C. | First Impressions
Customer did not leave a comment.EVERRETT P. | First Impressions
You need more people working for sure or what is the point of a pick up time if I have to wait 30mins in line.Mariah C.
Customer did not leave a comment.Ronnie N.
Customer did not leave a comment.Sarah V.
I had a great experience!! Staff was excellent!!John K.
Customer did not leave a comment.Jolette O.
Customer did not leave a comment.Elliot B.
Customer did not leave a comment.Kevin F.
Better efficiency with intake process so I don't have to stand there for 20 minutes scanning my IDChristian P.
The man that helped me was great to work with He was super friendly and answered my questions!Pamela R.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.Bill M.
Customer did not leave a comment.Moise N.
None that I can think of.Doug S.
Anna was super helpful and informative when picking up the trailer. Kind, friendly, great customer service. I would definitely recommend the location solely based on my experience with Anna.Ann C.
We didn't know we would lose our reservation if we didn't show up exactly on time...our fault....but please tell the main Ave store worker he needs to learn how to be nice. No need to yell at someone for something they didn't. A simple explanation would have been better vs a "I am grumpy and hate my job so I'm going to take it out of these people" tone of voice.Jessica O.
Customer did not leave a comment.JEFF B.
Customer did not leave a comment.James M.
Very convenient to my house. Staff was extremely friendly and accommodating. Will recommend.david W.
Customer did not leave a comment.Jeffrey E.
Nothing the lady who unloaded the trailer made it easy and convenient no complaintsBonnie C.
Customer did not leave a comment.DARIN O.
Both employees that I worked with for this reservation were outstanding; Mohammed and Zena! Top self people and great representativesJEFF B.
Customer did not leave a comment.DEREK A.
Sign on the side states â€œSmooth Rideâ€, so smooth it knocked a strapped chest freezer out of the straps and onto its back. Was given the truck with the â€œEngineâ€ light on, truck ran terrible. Very bad experience!!CYNTHIA D.
No! The agent was very welcoming and helpful.Majura S.
I was very impressed with my experience at this Uhaul location compared to other experiences. I was mostly impressed with the employee Muhammad and his patience while dispatching my truck, answering phone calls, and dealing with computer slowness. Very calm demeanor which I wish more people had. I'll use this location again based on this experience.Jeremiah B.
Had problems with using after hours turn-in APP.. The biggest problem is the national customer service line.. an automatic 20 to 30 min wait. she was no help for leaving the trailer by use of APP.. I will use U-Haul again.. Second why do you ask only about the local dealer and nothing on National.. That's where the problem is...ronald H.
Anna was AWESOME!! Excellent customer service is such a rarity these days!!James C.
I ended up not needing storage but she had to ask manager before I could be refunded so I am waiting for my refund still for that.Danielle N.
Customer did not leave a comment.Michelle D.
Customer did not leave a comment.CHAD P.
Customer did not leave a comment.Isaac F.
Read the fine printmark R.
Customer did not leave a comment.Todd H.
Outstanding help you couldn't find better people to do business with. ThanksRUSSELL R.
Customer did not leave a comment.chad S.
Clean the inside of the vehicle. Very dusty whole interior. Needs good cleaning.Carl S.
We waited for over 30 minutes to return our uhaul as there was only 1 person working. You would think during the busy times there would be more staff.Luther K.
Customer did not leave a comment.Tom K.
The lady at the counter who checked me in/out was awesome! Very friendly and helpful!Melissa H.
On the checkin website i was unable to add a photo. The only option was to take a picture. Had some issues with my reservation but everyone was extremely helpful.Jeffrey A.
Easy check in and check out, friendly employeesThomas K.
Customer did not leave a comment.Sheryl J.
If they get the road fixed into the place so darn many bad ass holesAlan L.
I waited in line for nearly an hour to get my vehicle. It was a Saturday morning so it was rather full but the gentleman at the front counter seemed to be all alone in the facility and also did not seem to be very experienced so people were coming in faster than he could get them out. Once the manager showed up, things started rolling pretty quickly. My return was relatively painlessJoey S.
Customer did not leave a comment.Jeffrey S.
Slow service. I did not get my deposit back. And did not damage anything or return dirty.Daniel S.
Customer did not leave a comment.Mark W.
I felt very bad for Muhammad who was the only one working at the site. I was there just after 7:00 AM and by the time I picked up my rental their were five groups waiting. You need to get more staff on Saturdays especially when that Saturday falls on the last day of the month.Mark K.
Customer did not leave a comment.bret T.
The experience was ok. When I arrived to do the return, there was 1 person working and many people in line. He was doing the best he could. I waited 45 minutes to return the rental truck. Many people in line were upset. Additionally, I was told that if I returned the truck with additional fuel I would get a credit on my rental which did not happen. My rental had 1/4 tank when I received it and I returned it with 3/8 tank. Overall the experience was ok but not great. Thank you. AmandaAmanda C.
Customer did not leave a comment.james E.
Customer did not leave a comment.STEVEN L.
Give a detailed explanation to first time users how to return the uhaul. Possibly go through a safety check. The passenger seatbelt in my uhaul rental would not work properlyTori L.
I had a trailer pick-up scheduled for 7:00AM, which is when the store was scheduled to open, no employees showed up until 8:00.Jason B.
Our pick up time was 8:00. We arrived a little before 8:00 and were third in line with just one guy at the counter. It was 8:30 before we were hooked up and ready to go. A lady employee arrived around 8:20 to help, which did get us processed faster. But when you have three customers scheduled to pick up at 8:00, I recommend having enough staff to move them through the process faster. The gentleman who helped us was very polite and helpful once we got help. Everything other than the wait was great.Kent B.
Customer did not leave a comment.AUSTIN K.
Mohammed was very professional and kind when completing my monthly payment by phone. Very good customer service skills.Christine J. | First Impressions
Excellent service. Very friendly on the phoneJohn M. | First Impressions
Customer did not leave a comment.Julie S. | Overall Experience
Had a GREAT experience every time I visit this location. Lots for room!Glenn H. | Overall Experience
This was as confusing experience as I rented a 5x10x10 space. I received an e-mail that my locker number was 2021-23 not realizing this number was two separate 5x5x10 lockers. I initially thought the -23 was the row number not realizing it was locker 2021 AND 2023. I went down to the front desk to confirm which no employees present at the front desk or in the rental office but finally figured it out on my own.Jason R. | Online Move In
Haven’t yet moved in to my space, but have scoped it outNancy G. | First Impressions
Customer did not leave a comment.MARGARET S. | First Impressions
Customer did not leave a comment.James O. | First Impressions
The Uhaul was not at the correct location. Had to drive across town to pickup and no discount offer for that mistake. Also, did not get pro-rated for half the month storage. Paid for a full month when only occupied for 15 days.nichole k. | Overall Experience
Customer did not leave a comment.Kent T. | First Impressions
Xavier was friendly and informative. I would recommend to friends and familyrandy s. | First Impressions
Customer did not leave a comment.Eric l. | Overall Experience
Thanks to Xavier Herman for all of your help on a Sunday afternoon while we had so much to move. Greatly Appreciated!Al H. | First Impressions
Thanks to Xavier Herman for all of help that was given, we GREATLY appreciated it.Al H. | Overall Experience
Xavier was very friendly and helpful. It was a very good experience!Shannon H. | First Impressions
This site is awesome. Amazingly clean and staff was very helpful. I will recommend and use again with no hesitation!!Todd S. | Overall Experience
Customer did not leave a comment.Jason J. | Overall Experience
When I went to move into this unit, the door was partially frozen but I was able to open it. I unloaded my vehicle and then realized that the door would not close due to ice. I asked for help at the office and the lady was very nice and we chipped at the ice for 20 minutes with no luck. She then moved me to an inside unit.Renee S. | Online Move In
Customer did not leave a comment.Jerald G. | First Impressions
Customer did not leave a comment.Justin S. | Overall Experience
Customer did not leave a comment.Rusty E. | Overall Experience
Jesse was quick and got me what I needed for my move, thanks again!Alexis H. | First Impressions
Happy to work with you!Guillaume P. | First Impressions
Customer did not leave a comment.brent k. | Overall Experience
Great customer service! Friendly kind welcoming!alice t. | First Impressions
Customer did not leave a comment.RANDY H. | First Impressions
Customer did not leave a comment.Travis J. | First Impressions
Customer did not leave a comment.April W. | Overall Experience
Customer did not leave a comment.arnold b. | First Impressions
Clean, convenient and secure storage facility. Helpful and courteous staff. Excellent and well-maintained. 5 Stars all around! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️SYLVIA K. | Overall Experience
Customer did not leave a comment.Al H. | First Impressions
Customer did not leave a comment.James U. | First Impressions
Customer did not leave a comment.Miguel S. | Overall Experience
Only due to the staff member on the day of check is why I give high marks. Approximately a month earlier I made my reservation for a ground level 10x10 unit and it somehow wasn’t available on day of check-INMark G. | First Impressions
This facility was very clean and the previous manager(Bret) was awesome. I did my business there because of Bret and his employees. I am sad to see has has left and is one of the reasons I moved out when I did. I have not heard anything good about the new managergregory h. | Overall Experience
Customer did not leave a comment.Peter K. | Overall Experience
The storage facility is great. Feels very secure well kept and employees are very helpful and Great to work with. Just one question: I paid for a full month but did not stay that long can I expect any kind of a refund????Carl S. | Overall Experience
Great gal that checked me in.Larry M. | First Impressions
Customer did not leave a comment.mary l. | First Impressions
Customer did not leave a comment.Steve H. | Overall Experience
Very professional employees. Manager was very friendly and helpful. Great personality.Carl S. | First Impressions
Customer did not leave a comment.Lawrence H. | Overall Experience
The person who handled the pickup of the truck and reservation of the storage unit was extremely helpful and patient. He was alone but showed considerable patients with everyone with a smile.Peter K. | First Impressions
The main door has some issue to put my code to get in. The staff came to help me put the code and it still did not work. Had to run to the side door to put the code to check in. I changed a storage unit from an outside one to an inside climate control one. When I checked out the outside one, they deleted my both units. But when they added me the inside climate control one, the Asian lady asked me to pay again for the mistake her coworker did. And she told me because it was not done by her and by her coworker. She could not do it and had to charge me.YE Y. | First Impressions
Customer did not leave a comment.WILLIAM D. | First Impressions
Customer did not leave a comment.JEREMY A. | First Impressions
Owner was extremely helpful and quickly took care of a drop off misunderstanding. Very nice facility.DANIEL S. | First Impressions
The staff is friendly and helpful and the facility is very nice and clean and easy to unload with the nice loading dockgeorge t. | First Impressions
Customer did not leave a comment.Rebecca A. | First Impressions
I wish that the access is pass 10 pm. Otherwise everything is great.richard k. | First Impressions
Customer did not leave a comment.Anthony C. | First Impressions
The crew here has always been friendly and helpful.Lynn S. | First Impressions
Customer did not leave a comment.Ray C. | Overall Experience
Truck was not available at the place we were told so had to drive to another U haul. So that was not as convenient. Then we were not told that we had to pay for miles when we rented it.janet m. | First Impressions
Customer did not leave a comment.RODNEY R. | Overall Experience
I really appreciated how quickly I was able to get everything set up and the person who helped me was very relaxed which helped me relax as well.janell s. | First Impressions
Bret and Jake are awesome workers! Was happy to see them whenever I went in!!👍🙂Christen C. | Overall Experience
All was really good but the price just got to feel like too much for a 10x10 spaceJames M. | Overall Experience
Clean with great experience.STANLEY MICHELE L. | Overall Experience
Customer did not leave a comment.Jamey R. | Overall Experience
Customer did not leave a comment.Robert S. | Overall Experience
Very nice experience. Building is very well done.Joe S. | Overall Experience
All good and very accommodating.Roland g. | Overall Experience
Clean & well litLINDA Z. | Overall Experience
Very good experience just noticed alot of spiders! Will be back in the future!Blaine F. | Overall Experience
Customer did not leave a comment.KODY C. | Overall Experience