Customer Reviews for U-Haul Moving & Storage of Rogers

2,040 reviews

2301 S 8th St   Rogers, AR 72758

(479) 282-1087

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(479) 282-1087

2301 S 8th St
Rogers, AR 72758

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

N/A

Walter B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

This wasn't our original pick up location but equipment w wasn't returned and the employees did their best to make it right, but the truck we got pulled badly, shook at high speeds, and was soo far out of alignment that the steering wheel was sideways while the wheels were straight

Kyle M. 
Rating:
2.0

Truck was dirty and the engine sounded like it was going to blow up.

Jeff W. 
Rating:
5.0

Skyler was a Great Representative of your Company.She did a Great Job start to finish

Jolly B. 
Rating:
4.0

Truck had previous users blankets and dolly in it. Also a couple of unloaded items. I hope I didn't get charged for that stuff because not mine. Overall good experience though.

Cindy C. 
Rating:
5.0

Customer did not leave a comment.

PAT Z. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
4.0

Customer did not leave a comment.

PHIL R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Diane H. 
Rating:
5.0

Customer did not leave a comment.

Sean K. 
Rating:
5.0

Awesome job guys!

James P. 
Rating:
1.0

Horrible experience. The truck was so loud in the cab I had to blare the music and I could still hear it over the music. The sound would get louder, the more I accelerated. The truck was not properly maintained, I've driven box trucks for years and this truck was not in proper working order. I even feel the truck wasted more gas than needed because of its improper maintenance. My ears hurt for days after the move. Why was the truck so loud in the cab? Why wasn't this fixed before being rented out? What if I was a 70 year old senior citizen with bad hearing? You guys would've killed me with that loud noise; it was horrible! Overpriced horrible experience, never using U-Haul again. I hope U-Haul as a whole plummets, your rates are insane. Makes me want to start my own hauling services it was that bad. No one should have to deal with that.

Noel B. 
Rating:
4.0

Customer did not leave a comment.

Dann I. 
Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

Employee's were very friendly when we picked up. When we dropped off same day, the trailer was not checked back in by employee we gave it to. Next day we drove back in person to have it checked in because it had not be checked in and we couldn't get them on the phone. Employee who finally checked it in on Tues .was very friendly.

sarah F. 
Rating:
2.0

Elevator was broken. My father hurt his back pretty bad having to carry our stuff up multiple flights of stairs

Matt E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
4.0

The staff here was friendly and fast. But Your app for self pickup does not work seamlessly …

Richard L. 
Rating:
5.0

Customer did not leave a comment.

brenda Y. 
Rating:
3.0

Great staff. Super helpful. Broken elevator was a massive issue, however, as I’m a single mom who had to move her entire household belongings into a third floor level storage. Made things really hard. I get that repairs need made. Hopeful that when I need to start pulling stuff out the issue will be rectified

Annie C.  |  First Impressions 
Rating:
1.0

I scheduled an appointment and paid to have a hitch installed. They couldn't do it because they had the wrong part, and they said it would be in in 5-7 days and I'd get a call when it was. 2 weeks later I called to ask when it would be in and it took 6 attempts with talking to representatives to schedule another appointment. The manager guaranteed she would call me if the part wasn't there before my appointment. When I showed up, they didn't have my appointment in the system, but when I mentioned the manager scheduled it, they fit me in. I asked the same manager if they had the part this time and she said she checked already and they do (with attitude). I dropped off my car and a few hours later, I got another invoice for 3x what I had already paid to have the hitch installed. Following that, I got a call saying they couldn't install my hitch because they had the wrong part. When I got there, I asked for a refund and they wouldn't give it to me because they didn't have it marked that it was paid. I was told the manager would call me ASAP. she never called. I tried calling the office 3x and finally on the last call, I was told I'll get a refund in 5-7 days. I've never said I'll never use a company again before - thank you to u haul for being my first.

Elise B. 
Rating:
5.0

Helpful, friendly, professional, and efficient. I was in and out very quickly and it was a pleasant experience.

James T. 
Rating:
4.0

The customer parking needs to be separated from the truck return lane.

John H. 
Rating:
5.0

Fast and easy pick up

traci W. 
Rating:
4.0

Customer did not leave a comment.

Doug M. 
Rating:
4.0

Customer did not leave a comment.

DELORES E. 
Rating:
5.0

Customer did not leave a comment.

Raymond J. 
Rating:
1.0

Customer did not leave a comment.

michael R. 
Rating:
5.0

The person that waited on me was excellent.

Kelly C. 
Rating:
1.0

We were charged several fees we weren't told about and when extending another day we were charged a lot more than the intial day. It was advertised as $20 a day for in town uhaul and we were just taking stuff down the road. After 2 days we were charged almost $200 and we returned it on time the 2nd day. This is very shady business practice and I dont feel comfortable having my card on file with this company since I found out after calling that I can get charged whatever and no one can help me with it.

David A. 
Rating:
5.0

Great service, friendly people, overall wonderful experience.

Bethany M. 
Rating:
5.0

Customer service was excellent. I will be back in a few weeks.

Randal A. 
Rating:
5.0

I think the truck I had there was something wrong. The attentet was good and was fast to get us on our way. The store was very nice and clean.

DEBRA M. 
Rating:
4.0

Customer did not leave a comment.

Lowell L. 
Rating:
5.0

We will be renting from this location again.

Ron M. 
Rating:
5.0

Excellent experience, would definitely utilize again!

Christopher S. 
Rating:
3.0

If you don't have appliance dollys available you shouldn't be able to reserve and pay for one online. I was charged for the appliance dolly but was given a regular one. The charges at the return of the truck were vague.

Cameron L. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW Y.  |  Overall Experience 
Rating:
5.0

Truck needed a good vacuum and washing but ran good. Great service and customer appreciation

Ariely S. 
Rating:
4.0

Everything was great. It would be better if it was cheaper. Everyone involved was very helpful. This is my third time and I would use you again.

Karen T. 
Rating:
1.0

Personnel were unavailable, store was unattended, keys, phones, left out on counter, office door was wide open. No one to be seen inside or out. Finally three staff came ambling back, smoking cigarettes and surly. They were annoyed that I was there interrupting their supposed break time. Very unsavory group.

Brian I. 
Rating:
5.0

Sweep out trailers before renting.

John C. 
Rating:
1.0

Customer did not leave a comment.

Christy M.  |  Overall Experience 
Rating:
5.0

All good

Micah D. 
Rating:
5.0

They were super friendly and super helpful they have an amazing staff

Terry R.  |  Overall Experience 
Rating:
4.0

Good service this location need more employees two people 4 9 costumers take more the 45 minutes to wait for asisten

Agustin M. 
Rating:
3.0

I would recommend to someone because of how many options there are but the customer service definitely needs some work. We stood around for about 5 minutes while 3 other employees were standing around talking to each other, until the owner came up and asked if we'd been helped. I know that isn't long, but I've worked in customer service 10+ and I would've at least said, “we'll be with you in just a moment” or something. I believe most of us can tell when a workplace has an environment where most don't care about good customer service or wanting to help, and this seems to be the case here.

Bethany C. 
Rating:
5.0

Zkyler and her team went above and beyond there call of duty. I'm very appreciative of everything done for me. Thanks guys. God bless.

Ruth E M.  |  Overall Experience 
Rating:
1.0

Didn't store anything. She kicked us out. So we ended up losing all our possessions.

James G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raquel A. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
1.0

Broke down four times. Cargo was destroyed from water which was a direct result of the lack of maintenance on back door. Half-off refund, at minimum, should be immediately provided.

Joshua M. 
Rating:
4.0

The people at the front desk are all very helpful and great have great customer service. My biggest complaint was that my units are on the second floor, the elevator was broken, and my moving crew had to unload and carry a truckload of heavy furniture and boxes upstairs on a 101 degree day. That was awful for them and I was afraid they were going to have heat stroke.

Sarah B. 
Rating:
2.0

I had reserved storage in Springdale and reserved a truck in ozark. When I picked the truck up, the storage building was "no longer available". So I had to reserve a different unit in Roger's, but still had to drive back to springdale to drop off the truck which put me over the milage. The woman on the phone was not very helpful and seemed very inconvenienced that I even called for help. Other than that everything else was fine.

TYLER H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H.  |  Overall Experience 
Rating:
1.0

No email telling me where to pick up the van so I went to the storage place where I reserved it and of course it's not there it's across town. When we got there just 1 employee and 3 people in line and it took almost a 1/2 hr to get the van but still got charged for a 10:00 start! You advertise everywhere that it's $19.95 plus miles but somehow my bill was almost $100! I did end up getting the email for pick up it was after I dropped off the van about 3 hours later! Don't plan to use u haul ever again! One of the worst run companies I've ever used! I'm not just complaining here I plan to do so on social media as well!

Mark G. 
Rating:
4.0

Customer did not leave a comment.

Rex A. 
Rating:
1.0

Customer did not leave a comment.

Drew R. 
Rating:
4.0

Customer did not leave a comment.

Samuel M. 
Rating:
4.0

Customer did not leave a comment.

Leslie L. 
Rating:
5.0

Great facility with friendly staff. Very helpful and accommodating. Skyler has a wonderful team and great store. I would rent here again in a heart beat!

Jenna W.  |  Overall Experience 
Rating:
3.0

I was excited that I could have a trailer hitch installed For half the price of most places. I called and made the appointment. They didn't have the the part so they ordered it and set the appointment for 3 weeks out to be sure that the part would be in. It wasn't until the night before my 7:00 am appointment that I received a call that my part was not in and it had not even shipped yet. They bumped my appointment a week out. I called twice toward the end of the week to check if the part had come in. No one from the local store would answer my calls. I had to speak with call center customer service people who could not answer most of my questions. They would message the local store asking them to call me, but I would never get a call back. I had to take a chance that the part had come in and make the 20 mile trip to the store for my 7:00am appointment. I was told when I scheduled the appointment that my hitch install would take about 3 hours on the phone. When I got to the location the story changed to, it could take until the end of the day, 5:30, because the guy who does the installs doesn't get in until later. This would have been great to know ahead of time! So I had to rent a vehicle to get home. Of course the only vehicle available was a big box truck. They were nice enough to offer it at a pick up truck rate, but with fuel prices as high as they are and my house being 20 miles from the store, I had to pay an extra $100 I was not expecting. I love my hitch, but I am very disappointed and upset with my experience and with the customer service.

Tony A. 
Rating:
5.0

Customer did not leave a comment.

Jenna W. 
Rating:
5.0

Customer did not leave a comment.

anthony N. 
Rating:
3.0

I was informed gas would be $4.85/gallon. I returned it just under the amount I picked it up with. I was charged six gallons, which is way more than I expected and a $30 fee to put those six gallons in, which is ludicrous. We parked the vehicle out back and the worker said he would bring it around after we told him we would. I cannot wrap my hands around the $30 fee to put six gallons of gas into the vehicle and I would dispute the six gallons. I would think 2-4 would have brought it to that level.

Chris T. 
Rating:
5.0

Miscommunication on drop off spot. Told me one place later to find out after going there that it was another.

Jim K. 
Rating:
5.0

Customer did not leave a comment.

Sonya G. 
Rating:
3.0

The elevator is broken which makes moving heavy furniture more difficult in the heat. Going upstairs was not fun at all…

Sarah B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH G. 
Rating:
5.0

Zach gave us such tremendously helpful advice for loading the truck first and then coming back for the trailer. When we picked up the trailer everyone was so kind and helpful. They are just a great crew, it made a difficult move so much better.

JULIANA G. 
Rating:
4.0

Customer did not leave a comment.

Wanda H. 
Rating:
5.0

Customer did not leave a comment.

Sasikanthreddy M. 
Rating:
4.0

Customer did not leave a comment.

Eugene U. 
Rating:
5.0

Our location was changed on the day of the rental, there needs to be an additional notification, preferably a phone call, that the pick up site has changed.

jay D. 
Rating:
5.0

Customer did not leave a comment.

MORGAN M.  |  First Impressions 
Rating:
5.0

Fast and friendly. No need to wait in line. My receipt was emailed to me quickly and I was able to go on about my day. Nice job.

lydia A. 
Rating:
5.0

Great job!!

Rafael G. 
Rating:
3.0

Quit ripping off your customers and overcharging them. I put gas in the truck and the fuel gauge was at the place it was when I picked up the truck, but I still got charged for not having the fuel at the same level. Your company takes advantage of people and your “customer ‘service' “ people DO NOT care about the customer.

Earl M. 
Rating:
5.0

Customer did not leave a comment.

JACK G. 
Rating:
5.0

I won't use any other local U-Haul dealers. I always get great service, even if there is a wait due to being busy. There's a reason they are busy! They are a great hardworking team here!

Andrea O. 
Rating:
4.0

I was given the Uhaul on Empty, so I had to find a gas station immediately. It was also inconvenient that the date and time of my pickup was changed, but I understand this is due to availability. However, the staff at this location was very helpful to us

Annelise G. 
Rating:
5.0

Customer did not leave a comment.

Chance F. 
Rating:
3.0

The online reservation I had made was invalid due to the system not being up to date. This really put me in a bind and caused me to have to settle with a second level storage unit with no working elevator access. This was an unexpected inconvenience and ended up costing me more money and time.

Angelica Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Susan E. 
Rating:
5.0

I can never remember her name, but the young lady who had the boot on her foot, she has always been so friendly and goes the extra mile to take care of me. She’s a keeper!

M Shane S.  |  Overall Experience 
Rating:
2.0

When pulling out of the parking spot, the attendant getting me my truck banged it up against another truck. The truck I rented also had damage prior to that, which I felt affected the steering and overall safeness of the vehicle.

kyle S. 
Rating:
4.0

Customer did not leave a comment.

Rebecca G. 
Rating:
5.0

Customer did not leave a comment.

ARACELI G. 
Rating:
5.0

Great customer service. Very friendly!

Dennis S. 
Rating:
5.0

Casey was a big help getting setup with storage unit. I didnt get the names of the staff members,whom assisted me this morning, but they both were very friendly and helpful. Keep up the excellent work!

THOMAS S.  |  First Impressions 
Rating:
5.0

Ryan McDaniel is a valued asset to your company. He is friendly, helpful and very efficient. The only negative is with Uhaul's telephone system. The callback option is a sham! Twice I tried the callback option and twice I was put on hold again. I never did talk to a real person. Poor customer service.

Brian B. 
Rating:
4.0

Customer did not leave a comment.

Kathy C.  |  Overall Experience 
Rating:
5.0

///

James H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rebecca A.  |  First Impressions 
Rating:
1.0

Hi I have a couple of issues with the referenced storage contract. First: We arrived at the UHaul on 8th Street in Rogers, AR on May28. Our plan was to unload the furnishing from the UHaul truck that we had rented into the storage unit that we had reserved in Rogers. Upon arrival, we discovered that the elevator did not work. Our unit was on the 2nd floor. As you can imagine, the task of moving furnishings from the truck to storage was increased exponentially. When my wife and I – who are both in our mid sixties – originally decided to help our daughter, we knew it would be a hard job, but we felt sure we were up to it. Had we known we would be required to: Load carts, Move loaded carts inside, Unload carts, Carry items one-by-one up two flights of stairs, Load carts again, Move loaded carts to storage unit, Unload carts again – we no doubt would have found a storage facility with working elevators. I’m not one to ask for something like this but it would seem that some compensation is in order. As we will be moving the furnishings from storage to our daughter’s apartment, I respectfully and humbly request that you consider something in the way of moving labor. Second: Also upon arrival at the 8th Street UHaul storage, we asked if we could possibly get a larger unit. The lady at the desk (sorry, did not get her name) suggested that we get 2 units because she believed that the wider and less deep units that she suggested were easier to get things in and out of. That made sense to me but I specifically told her that I didn’t want to be charged for 2 units – otherwise I would just get one unit that equaled the size of the 2 units that she suggested. We would just deal with the more difficult access of the one unit. SHE ASSURED ME THAT I WOULD ONLY BE CHARGED AS IF IT WAS ONE UNIT. Now I see that I will be billed for 2 units. I would appreciate it if the agreement that was made would be honored. Thank you.

JEFFREY E S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Brandi K. 
Rating:
5.0

Customer did not leave a comment.

Aurora H. 
Rating:
2.0

I reserved a 26ft truck but it was not available. I settled for a 15ft truck and paid standard rates. They offered reduced mileage rate but I only drove 20 miles. I had to extend my rental a day because I couldn't fit everything in the smaller truck and was charged extra for extending the rental. All in all I'm pretty disappointed. Also, I don't think I got my $50 reserved truck guarantee that was due. The manager Skyler said that's separate but I forgot to ask about it when I returned the truck.

Ryan K. 
Rating:
1.0

Was charged $55 for 10 GALLONS of gas when I only drove 22 miles.

Ashley C. 
Rating:
5.0

The weeks were muddy and the seats head dog hair on them. Everything else was fine.

Kelly C. 
Rating:
3.0

Customer did not leave a comment.

Lucy W. 
Rating:
5.0

All of the staff I encountered were incredibly friendly and helpful. Made the moving process better!

Bailey R. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
1.0

They charged me incorrectly. The service was very vauge. I have no eta on my refund.

Anish K. 
Rating:
5.0

on website, make clear that the preferred location is not FOR SURE the location where you'll pick up the truck. We didn't realize that and panicked when it changed. UHaul, Kelly in particular, was very patient with us when we called all upset - very professional and it all worked out.

Joy F. 
Rating:
4.0

Truck was very new and ran well.

Neal C. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

Tyler C. 
Rating:
1.0

Uhaul wasn't swept or cleaned. Filthy with dirt/ mud. Then after loading it all, when we went to unload found all the top boxes were wet and ruined. Bottoms fell out of our boxes and items were soaked because the uhaul leaked. Tried to call but spent 2 hours on hold.

Chris K. 
Rating:
5.0

Customer did not leave a comment.

Marvin B. 
Rating:
5.0

Customer did not leave a comment.

Sifredo A. 
Rating:
5.0

Customer did not leave a comment.

Carolyn F. 
Rating:
4.0

No contract on departure. Hit with a fuel surcharge without any warning, after returning it exactly as they asked. Drove 14 miles was charged for three gallons of gas. Go figure. Thanks Biden

Charles W. 
Rating:
5.0

Customer did not leave a comment.

kacie L. 
Rating:
4.0

Customer did not leave a comment.

Gloria B. 
Rating:
5.0

Customer did not leave a comment.

Nou T. 
Rating:
1.0

I reserved a truck online and when I tried to pick up my reservation I was unable to check in and was unable to get a truck the next day

Teeya T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NATHAN A.  |  First Impressions 
Rating:
5.0

I want to put in a big word of thanks to Skyler Zaage. When I arrived at the location on Thursday morning, Skyler was dealing with an angry customer whose attitude and language became more and more disrespectful and inappropriate over the course of several minutes. When I attempted to intervene by asking the customer to adjust his tone, he began berating me with vulgarities and threats. Skyler maintained composure through all of this, eventually asking the customer to leave, which he did. I was impressed with Skyler's professionalism and level-headedness during this entire encounter.

Joe A.  |  First Impressions 
Rating:
4.0

Great storage quality — unfortunately no ramp or elevator access to my storage unit.

PABLO S.  |  Overall Experience 
Rating:
5.0

Very awesome best experience ever!

Tony C.  |  Overall Experience 
Rating:
4.0

Often, the large sliding doors weren't unlocked which was inconvenient. I tried using the call button several times to talk to the office but it wasn't answered. I drove around and they walked to unlock but I think that should be done without customers asking. Yesterday was our final visit and the doors were still locked at 12:00. Someone should also go around the parking lot to clean, very littered. Inside wasn't terrible but could use sweeping a bit more often.

rebecca F.  |  Overall Experience 
Rating:
4.0

Skyler is always helpful and runs a great operation. After hours, allowing the large sliding door to open would be helpful, in the case of needing to move large items in or out.

NICHOLAS P.  |  Overall Experience 
Rating:
4.0

The only reason I'm not posting an Excellent review for this facility is because they had frequent issues with their elevator

JohnDavid O.  |  Overall Experience 
Rating:
5.0

Professional kind and fast service

Joy H.  |  First Impressions 
Rating:
5.0

Staff are very helpful and friendly. Truck was newer, and that was a big plus.

BOBBI C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Junior h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melanie F.  |  First Impressions 
Rating:
5.0

Josh and Skyler go above and beyond in customer service!! I was very relieved to be doing business at this Uhaul facility!!!

Veronica J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annette S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith D.  |  First Impressions 
Rating:
3.0

I was told that I would have access to my unit up until 10 pm and I have yet to be able to get into it after 7 pm. I have called and called and no one has ever called me back from the location to get this fixed. I work long hours and can never get up there in person to get it fixed. Very very frustrating to not be able to reach the GM even after his number is posted everywhere. He is a very sweet person to deal with just need everything fixed.

Tanya L.  |  Online Move In 
Rating:
5.0

Joshua is faaaaaantastic! He was helpful and courteous. Thank you for making moving a little easier.

Mekenna S.  |  Overall Experience 
Rating:
5.0

Really helpful staff. Very friendly. But online when you index the hours it says closed all days of the week.

lauren f.  |  First Impressions 
Rating:
5.0

Samantha was awesome! She was very friendly, professional, helpful, accommodating, and highly competent! The facilities were extremely clean and well-organized. I highly recommend this self-storage!

Joe S.  |  First Impressions 
Rating:
5.0

Amazing staff working there! I'm sorry I can't remember specific names - rented there for almost 3 years - and EVERYone was awesome!!

Julie M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Calvin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yanette S.  |  Overall Experience 
Rating:
5.0

Josh was amazing he was so helpful. Had some hiccups in the beginning but he fixed it all and my time and inconvenience was well taken care of. Josh has the best customer service.

JANEL I.  |  Overall Experience 
Rating:
2.0

I was over charged for a unit for over 3 months. I was given the wrong unit # and was charged extra for something I did not want

Juan Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TUAN T.  |  Overall Experience 
Rating:
5.0

Josh helped me select the right unit, unit location and made a great recommendation using the movinghelp.com app to get people to help unload the truck. I ended up using a company called Fresh Start and they did a great job. They showed up 15 minutes early. He made sure I could get them close together with close access to the elevator. Susana (I think that was her name. She has red hair and is very friendly) did a great job checking my rental in and answered my questions about the facility. I would give the facility 10 stars if possible. Thanks for the help!

Edward R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kelly R.  |  Online Move In 
Rating:
2.0

Facility was clean. Staff was unhelpful and not at all confident in their answers/actions. The first 3 months i got charged late fees because whoever did the billing didn't know how to set up auto draft. Finally got that figured out. As I was cleaning out my storage building and terminating my contract staff was unwilling to listen. I told them I was moving out and the guy at the desk said clean out your room and we will come check you out. I cleaned out my room and called on the intercom, that guy asked me 3 times if I had cleaned out my room then said they didn't need to check me out and I had to go back up front. Train these people please!

Mark S.  |  Overall Experience 
Rating:
5.0

Every employee that helped me was very nice and helpful.

Kelly R.  |  First Impressions 
Rating:
5.0

Just rented a 8x10 climate controlled storage unit yesterday for an upcoming move. Facility was clean, and staff easy to work with. Got our 1st month free when we rented a pickup truck! Thanks Uhaul. ww

Wilson W.  |  First Impressions 
Rating:
5.0

I really appreciate how well and timely I was helped. Skyler was very friendly and helpful!

cody m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark H.  |  First Impressions 
Rating:
5.0

Beautiful new facility very great staff

Mary S.  |  First Impressions 
Rating:
5.0

The large sliding door is locked around 6:00pm. I understand that. But I arrived to unload after 8:00pm and could only access storage thru a standard door. I unloaded what I could and had to return the next day. So U-Haul promotes access after 6:00on but not convenient access.

RAYMOND S.  |  First Impressions 
Rating:
5.0

I would use U-Haul again very satisfied

Antoinette D.  |  First Impressions 
Rating:
5.0

Well lit. Secure. Very clean.

Donna W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiyoki L.  |  Overall Experience 
Rating:
5.0

Skylar was outstanding, facility was clean and access was clear.

George V.  |  First Impressions 
Rating:
2.0

It is ridiculous that you pay $400 for uhaul and then you have to buy specific locks that are conveniently located at the check out counter. I felt that uhaul was a money trap from the time we began. It was almost the same price to have a professional moving company move us.

CORY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN S.  |  Overall Experience 
Rating:
5.0

Outstanding service. Met our needs to a "T".

RONALD M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Brandie G.  |  Online Move In 
Rating:
5.0

Good to work with... Thanks!

Daniel L.  |  First Impressions 
Rating:
5.0

Very impressive storage facility

Olan D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alyssa S.  |  Overall Experience 
Rating:
1.0

There's a sign that says we have access until 10pm but I am here at 8:16 pm and have no access. I have tried calling and texting the site manager for help atleast 10 times and even had U-Haul customer service try to get ahold of him. We have been moving stuff in all day and this was our last load and we needed to have everything in BY TODAY. Not happy.

Alyssa S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tom M.  |  First Impressions 
Rating:
5.0

So far best experience.

poonam m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

bill b.  |  First Impressions 
Rating:
5.0

Excellent storage unit. Super friendly and knowledge staff. Would use again.

Mark B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fralin B.  |  First Impressions 
Rating:
5.0

this facility was excellent. but it was the second place we reserved which was terrible

Bo S.  |  First Impressions 
Rating:
1.0

I did not get moved into this unit I could not get anybody at the location to help me that look to be what was like dried blood or something nasty in the floor of the unit so I ended up going to a different unit in a different city which is too small and I need to have to book two now so I need to make sure this is not going to be charged on my card and I am very very very appalled at the facility and U-Haul in general

Samantha J.  |  Online Move In 
Rating:
5.0

Skyler,Josh and Kasey make me want to travel the extra 20 miles to storage. They are helpful And very knowledgeable and suggest great ideas. My wife and I really appreciate them and their friendship.

Tyler L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elva M.  |  Online Move In 
Rating:
4.0

Can never get anyone to answer the phone.

Adam M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chad D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Keanna A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley H.  |  Overall Experience 
Rating:
5.0

Super clean! Love the carts to help with the moving and elevator son convenient!

Karen A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keith c.  |  First Impressions 
Rating:
4.0

Got our unit online. Would have been nice to see where our unit(s) was beforehand. Didn't realize that there would be an elevator involved. And our 10x20 was actually two separate 10x10's. But loved the carts being available.

Joanna S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

esalina s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob B.  |  First Impressions 
Rating:
4.0

We were told that we would have a 10x20, but it ended up that we were given two 10x10's. Good thing we didn't have anything longer than 10 feet to store. Would be nice if what you were getting was made clear at the onset of the process, not when we checked in that day. We were also unaware (until check-in) that we would be having to go up to the second floor with all of our things. That wasn't fun. However, on your behalf, there were carts to use and the elevator was big enough for 4 carts at a time, so that was nice. In hind sight, we would have much preferred to know that we were getting a unit on the ground floor, or at least had the opportunity to request one. So while everyone was nice, the facilities were clean and well lit, the carts were provided...having direct access (without going through sliding glass doors and up/down elevators for every trip) would have made it much better for us.

Joanna S.  |  First Impressions 
Rating:
5.0

We recently moved to Arkansas, and the month of storage here was invaluable. We finally got moved in to a new house and got our storage unit cleared out, but there was a hiccup when I called to cancel our storage unit, and we were billed for another month, plus a late fee. I came in and talked to someone and the issue was cleared up immediately, and I didn’t have to pay anything extra. Working with U-Haul has been the easiest and most convenient part of my move across country. I wish everything could be this easy and convenient. Thank you!

BENJAMIN E.  |  Overall Experience 
Rating:
3.0