Customer Reviews for U-Haul Moving & Storage of South Loop

4,054 reviews

500 W Cermak Rd   Chicago, IL 60616

(312) 492-8001

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(312) 492-8001

500 W Cermak Rd
Chicago, IL 60616

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Nice location with fast response. I recommend this site.

ZHE Y. 
Rating:
2.0

I'm not happy with my experience at this location. I lost a cell phone holder in a truck and in less than an hour it was no where to be found. I think someone at this location took it.

ALAN H. 
Rating:
3.0

Make sure the gas mileage is taking correctly and prices are lower

Dexter S. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
1.0

I paid over $900 for a truck that was dirty and had a bad tire. It took me 3 extra hours to move from Chicago to DC

Andrea S. 
Rating:
4.0

I planned to drop the 5'x8' trailer off at the Halstead location which I booked on line in advance only to be told there that they didn't want any more trailers and sent me south 3 miles to the Cermack St location where they took my trailer without a hitch.

Douglas P. 
Rating:
5.0

Customer did not leave a comment.

mike A. 
Rating:
5.0

Customer did not leave a comment.

PARUTAPPA B. 
Rating:
5.0

Perhaps another outstanding worker behind the desk. The one there was great! Other than that, this location was a life saver when my typical spots were totally booked!

MAKALANI A. 
Rating:
4.0

Make sure gas and mileage are accurate before sending trucks out

johana M. 
Rating:
3.0

Great customer service.

Megan S. 
Rating:
1.0

Poor custom service, poor rates, and delayed multiple time. Many things damaged. No responsibility. I should received refund

xinqi D. 
Rating:
5.0

Nothing. Great customer service.

Keith W. 
Rating:
3.0

Don't let someone make a reservation for a truck you don't have. If you do allow it, then you should transport the truck to make it happen. I ordered a truck that was large enough and was given one that was too small.

Sydnee T. 
Rating:
4.0

Customer did not leave a comment.

debra W. 
Rating:
1.0

The man at my drop off location told me he would not take my trailer. I proceeded to call your help line which had a 50-60 minute wait. While on hold the worker at this location told me I had to leave and we got into a verbal altercation. All and all I will not be recommending U-haul to anyone. In fact I am telling everyone I meet to save themselves the trouble and go with literally anyone else for their moving needs.

Sam A. 
Rating:
5.0

Customer did not leave a comment.

William N.  |  Overall Experience 
Rating:
1.0

I rented a 15' truck for two days and payed the same price for one day, because the system changed my pick up time and also changed my hours needed, but the price didn't change. I was stolen from Uhaul.

Camila R. 
Rating:
5.0

It's like the guy was just waiting for me to arrive even though I didn't call ahead. Very attentive and quick and polite. Great job!

Tim M. 
Rating:
5.0

Customer did not leave a comment.

Derrick L. 
Rating:
4.0

you didn't have any dollies available for the rental. That was unfortunate.

roy B. 
Rating:
5.0

So easy! We just dropped off the vehicle and got a receipt in email. No waiting and no worries!

Lynn R. 
Rating:
5.0

Customer did not leave a comment.

Rahul K. 
Rating:
5.0

Customer did not leave a comment.

ANTAE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phyllis F. 
Rating:
5.0

It was very hard to complete the order online because none of the vehicles were available for the time needed when I finally reached the last menu

Karen V. 
Rating:
4.0

The gentleman that received the truck from me was very professional.

Tiffany S. 
Rating:
2.0

The wait time to speak with someone/get access to the van and box took 45 minutes, my uBox was supposed to be delivered on Tuesday and wasn't available until Wednesday

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Kamila W. 
Rating:
5.0

Customer did not leave a comment.

Kenyatta L.  |  Overall Experience 
Rating:
5.0

Everything went smoothly with the rental and return! Thank you!

DAN W. 
Rating:
1.0

We have been trying to get in touch with customer service to describe our experience as it was extremely poor. Our furniture items were damaged - we submitted claims to the insurance organization through our policy in UHAUL, but it is also proving to be a poor experience.

Alyssa M. 
Rating:
2.0

The dolly that I requested was not in the truck, so this made moving things a little inconvenient. Also I received the truck in empty so I had to stop and put gas in it. At least the team was able to refund me for the dolly I did not receive.

Leeza C. 
Rating:
5.0

Best Location in Chicago hands down

Joseph B. 
Rating:
4.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

The congenial atmosphere of this location is one of the reasons I continue to come back. Each person that took care of me, did so in a relaxed, thoughtful way. Thank you again!

DAN W. 
Rating:
5.0

Customer did not leave a comment.

Susan D. 
Rating:
5.0

Customer did not leave a comment.

ANDREW G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIA H.  |  First Impressions 
Rating:
5.0

Best UHaul in the city; Jason runs a phenomenal outfit We are lucky to have them in the neighborhood as a principal resource for our small business. Bravo!

Joseph B. 
Rating:
5.0

Elevators being broken was a big inconvenience and kind of scary! Also, I think people throwing events often use the moving Carts and don't return. Also a big inconvenience that is hard for a customer to work with. Thanks for always being helpful. Apart from the elevator problems, great spot.

Amanda A.  |  Overall Experience 
Rating:
5.0

Customer representatives were very kindly and friendly. The technicians were professional to do the work and provided the instructions, and walk-through.

Hao K. 
Rating:
5.0

Customer did not leave a comment.

Ifrain C. 
Rating:
5.0

Todos son muy amables y eficientes. Forman un gran equipo. Felicidades!! 👏👏👏

Juan U.  |  First Impressions 
Rating:
5.0

Friendly staff ! In the chaos of moving, I dropped my wallet in the store proximity. A very nice employee called me and informed me that my wallet was found.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Lauren B. 
Rating:
5.0

The staff did a great job showing me around and instructing me. The are very kind and the spaces are very clean. Well lit too! Would recommend😁

CHRISTIAN V.  |  First Impressions 
Rating:
5.0

The staff were so helpful and really nice. Picking up and dropping off were really quick a day easy. Would def recommend

CHRISTIAN V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLY C.  |  Overall Experience 
Rating:
5.0

The containers arrived to U-haul destination at Pompano Beach on time but due to someone FORGETTING to load my container on to the delivery truck it arrived a day later from the scheduled time. When I called U-haul the reason they gave me was that they could not locate the container in the warehouse, which is even worse. In addition to this I had to call U-haul to find out by myself that they delivery had been rescheduled, I received no notification of the same

Antonio T. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
4.0

Customer did not leave a comment.

kimberly T. 
Rating:
5.0

Those guys are amazing!!! I rent a lot of vans n other vehicles all over the country and these guys are bar none the best service,speed,cleanliness,professionalism, and just overall great people to do business with. Sorry for the long rant.

Timothy B. 
Rating:
5.0

Everyone was extremely kind and helpful. Would definitely send people in the city to this location.

CHRISTIAN V. 
Rating:
5.0

I had to drive from Chicago to Michigan City Indiana, which was on my contract, and is 65 miles away. I was only given 3 miles as a buffer (68 total miles). It would have been nice to see a higher mileage number knowing I would need to go to my house first to load the truck before going to Michigan city.

Ryan R. 
Rating:
5.0

Everyone that I encountered was friendly and helpful

SHASHANAH L.  |  Overall Experience 
Rating:
5.0

Sheena and James are the best!!!

Jacqui P.  |  Overall Experience 
Rating:
5.0

We were supposed to drop off the trailer at 665 N Halstead. They would not take the trailer a day early, said they didn't have room but it looked like that was not completely true, and sent us to the 500 W Cermak location. They offered no driving instructions or alternatives. It took over an hour to finally get to the new location. We chose the Halstead location because it was easy to get to while driving a truck & trailer through downtown Chicago. The new location has us getting onto a busy freeway and having to try to get over 5 lanes of traffic in the span of 1.5-2 miles. The Cermak location stated that this happens to many people who scheduled drop offs at Halstead. We are very pleased with our experience at the Streetsboro and Cermak locations. I would not recommend the Halstead location and feel that if this is a common experience there than they should not be on the drop off site location list.

Kimberly P. 
Rating:
1.0

Customer did not leave a comment.

tom R. 
Rating:
1.0

The truck was horrible

tom R. 
Rating:
5.0

Customer did not leave a comment.

Tariq L. 
Rating:
2.0

Keep up with your fleet maintenance. I expressed concern about old looking tires when I picked up the trailer, was told they were fine, and sure enough had to deal with a blowout halfway through my trip. Fleet maintenance is not rocket science.

Gene M. 
Rating:
5.0

I walked in, there was a small line of people and only Jason to take care of us. Like the boss he is, he was able to take care of me and another client in the same instant! With total grace, supper calm, he was able to expedite his customers needs. He Is The Man!!

DAN W. 
Rating:
5.0

Customer did not leave a comment.

Brett T. 
Rating:
3.0

Wait times were incredibly long - even just to ring up a lock took 30 minutes ++

Samantha S. 
Rating:
3.0

Do a courtesy call to check on the status of the order.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Excellent service!!

Sandra U. 
Rating:
5.0

Customer did not leave a comment.

olivia H. 
Rating:
3.0

This was nightmarish experience. U-haul messed up big time on setting up delivery and connecting the u-box reservation with Moving Help reservation. I was on phone 15 times and except for one or two agents, rest of them were extremely unhelpful. I was asked to speak to scheduling manager at 708 377 5169. I called this number multiple times and each time after holding sometimes for over 30 minutes, the person would pick up and hang up. Worst experience trying to contact uhaul. Will not recommend to anyone ever!

Ananya M. 
Rating:
5.0

Much better than other storage facility that I was using.

Queen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AJITESH B. 
Rating:
5.0

Customer did not leave a comment.

Jay D. 
Rating:
4.0

Customer did not leave a comment.

Naimah H. 
Rating:
5.0

Customer did not leave a comment.

Ali K. 
Rating:
3.0

Customer did not leave a comment.

Naimah H.  |  First Impressions 
Rating:
1.0

Would not return to do any business rental or storage

Allen J. 
Rating:
5.0

An employee named Jasmine was really kind to us because arrived to the office right around 7 but I am really grateful for her help!

Asante Y.  |  First Impressions 
Rating:
4.0

Radio didn't work; had to remove windshield ad myself; wasn't as clean as it could have been; check in process was confusing.

James C. 
Rating:
5.0

Customer did not leave a comment.

Enrique H. 
Rating:
1.0

Staff was not helpful at all. I had a reservation for a specific type of unit and specific price. When I got there, one female staff said, my reserved unit was not available, and I need to pay a higher price for a different unit. When I asked to speak to manager Jason, who was rude and unprofessionals. Just said": " we can sit here and argue all day, there is nothing I can do". Would not go there again

xinqi d.  |  First Impressions 
Rating:
2.0

Staff simply did not care at this location. Jason manager was rude, and unprofessional. I had been charged additional for gas, even though I returned at the same amount of gas as I was given. No information was given, and I simply got a bill for additional gas charge.

xinqi D. 
Rating:
4.0

Customer did not leave a comment.

Eric T. 
Rating:
5.0

Customer did not leave a comment.

Shawna T. 
Rating:
4.0

Customer did not leave a comment.

Siyam M. 
Rating:
5.0

This is my go-to place for U-Haul. They're the gold standard for renting equipment.

GARRET S. 
Rating:
5.0

Customer did not leave a comment.

Alex G. 
Rating:
5.0

I just rented a storage unit, and I have already recommended this location to a friend. It's clean, and I feel safe inside of the storage facility. Not to mention, Jason at the front desk is very helpful and did a great job at helping me get better acquainted…choose this location!!!

kristin F. 
Rating:
5.0

Customer did not leave a comment.

CHAEMOON L. 
Rating:
5.0

Secure, easy access. I fully trusted that my possessions were safe

BENJAMIN K.  |  Overall Experience 
Rating:
1.0

Very unprofessional here don't not come here!!!

Marshawn J. 
Rating:
5.0

Customer did not leave a comment.

JAN O. 
Rating:
5.0

All good, thanks again!!

DAN W. 
Rating:
3.0

Customer did not leave a comment.

Rodney B. 
Rating:
5.0

Customer did not leave a comment.

Pascual F. 
Rating:
5.0

Customer did not leave a comment.

Brandon N. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
3.0

HI Uhaul~ Picked up the truck on empty. After leaving and pulling into our storage unit we realized they gave us the wrong sized truck without notifying (17ft was changed to a 20ft), thus the truck got stuck. We then had to return the truck ($60 of fuel was added) to pickup a smaller size since the correct one was not in stock. Then upon returning, I was changed again for fuel. This location normally runs very smooth compares to others but this was a inconvenience and delayed our event project. The staff there is very nice and helped correct the errors.

Joseph Q. 
Rating:
5.0

Customer did not leave a comment.

DAN W. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

NATHALIE G. 
Rating:
5.0

Customer did not leave a comment.

Osman J. 
Rating:
3.0

The truck had food in it from the previous person that used it. They charged $25 for a “cleaning fee” which is ridiculous because the truck was brought back in the same condition that I got it in. Just ridiculous and I'm not happy. The truck had a crack on the windshield and a panel on the side of the van was missing. Disappointed in the van and really wish I could get my money back.

Dean B. 
Rating:
1.0

The vehicle smelled like manure, animal excrement, or human piss. Additionally, none of the cargo vans had a full tank. I returned the van at 7/16 full like the way I had received but I was still charged $10.50 for fuel. I specifically went and put $30 on the van so it would be filled to exactly the way it was given to me at pick-up. So many extra fees were added on after my return. I am very unhappy. At pick up, the lady was arguing with another individual on the phone and kept me waiting. She also did not go into detail about how to return the van after hours. Additionally, I had requested 10 hours at the time of the pick up, but on received 9 hours.

Alanna W. 
Rating:
4.0

Equipment was clean and ready. Staff was friendly and competent .

Michael R. 
Rating:
5.0

Staff was amazing

peter k.  |  Overall Experience 
Rating:
5.0

I definitely recommend this location, the personnel is friendly and they know what they're doing which makes it a nice experience.

Javier L. 
Rating:
3.0

More information should be transparent/available online. It's frustrating that you cannot see the address location your containers are at when trying to schedule Moving Help. It's a waste of time to continuously call Uhaul, and then wait on hold. Also - offering larger container sizes would be more helpful since not all movers can carry a double haul

Neeketa S. 
Rating:
5.0

Thank you

MUSTAPHA E. 
Rating:
5.0

Stopped at this lot for help with a lock left on the rental truck that I picked up from another location. The lock wasn't able to be taken off but it was switched out to another rental.

Crystal B. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel H. 
Rating:
4.0

Customer did not leave a comment.

Hoover W. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Heidi W. 
Rating:
4.0

Customer did not leave a comment.

Craig W.  |  First Impressions 
Rating:
1.0

On 6/13/22 I booked a van rental but the van was blocked in. I was unable to get a van so I was late on delivering items for that day. As a small business owner, I find this unacceptable and unfortunate that no one at Uhaul has contacted me as of yet.

PEDRO S. 
Rating:
5.0

Customer did not leave a comment.

jorge R. 
Rating:
4.0

Customer did not leave a comment.

Bosede B. 
Rating:
5.0

I worked with Fernando to select a storage unit. He was knowledgeable, friendly and easy to work with. He helped me secure the perfect storage unit. Then he consulted with me on making sure I had all the packing supplies I needed. Fernando has top of the line customer service skills and I would highly recommend him and this uhaul location to friends.

Alyssa F.  |  First Impressions 
Rating:
5.0

Management and staff are superb

NQ C.  |  First Impressions 
Rating:
5.0

The location is great. It was convenient and clean. The staff was extremely helpful and great.

Matthew S.  |  Online Move In 
Rating:
5.0

Great 👍

ALEXANDER I.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Merida S.  |  Online Move In 
Rating:
3.0

I was given a unit on the 2 floor that wasn’t clean and had a fairly large rat trap in it. The uhaul representative was working the front desk alone, so she was unable to show the unit. I received the first month free with my uhaul truck purchase, so she just processed the reservation and gave me directions to get to the unit. After seeing the unit, I immediately wanted to cancel. I went back to the office and she apologized and gave me a unit on the 7th floor. The units were recently renovated and clean so I decided to keep the storage unit.

DION H.  |  First Impressions 
Rating:
5.0

Cheese

DANIEL C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bianey V.  |  Overall Experience 
Rating:
4.0

Very helpful ! The staff was fantastic!! I just did not like swiping card system with storage. And the fact that I didn’t get a full tank of gas with the truck. But free month of storage was awesome! And I will never forget that offer and will always go with uhaul!! Thanks

EDWARD L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria F.  |  First Impressions 
Rating:
5.0

Daniel helped me set up my storage locker, he walked me through all the steps and showed me all my options and prices to store my 1 bed apartment full of items and furniture. The storage facility was newly constructed, well equipped and maintained professionally. It also had indoor climate control 7th Floor. 10/10 would definitely recommend storing your items with U-Haul.

Aditya G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Walter T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NORMAN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany B.  |  First Impressions 
Rating:
5.0

Jasmine was very helpful at the desk.

Sandi R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Danielle E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nyerre O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn G.  |  First Impressions 
Rating:
1.0

Three door entrances were not working and one tenant was using two entrance locations!!! Was not able to access my designated storage space, were heavy construction sheets on the floor. Staff moved me to a different location fast!

CLAUDIA L.  |  First Impressions 
Rating:
5.0

One of the greatest experiences I’ve ever had with a storage facility. From the cleanliness to the hours of availability and overall operation. I was really impressed. Vanessa or Veronica (name error) the manager was excellent.

Anthony S.  |  Overall Experience 
Rating:
3.0

Lower the storage fee for a 5 x 10. It is unaffordable.

Tonya H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

QIANA A.  |  Overall Experience 
Rating:
4.0

The service and location is good I didn't give it an excellent because the storage size I reserved wasn’t available and I wasn’t made aware until i was there to move in so I had to spend more money on a extra unit

Carmen M.  |  First Impressions 
Rating:
5.0

Great service

Adam C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

victoria w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stanislaus N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesus P.  |  First Impressions 
Rating:
5.0

During this pandemic I've suffered so much loss...My Husband and I had covid-19 and are experiencing financial difficulties and back to back deaths in My Family causing even more financial strain and Jason and Victoria have been Empathic and Understanding with allowing Me to keep making payments and holding on to my unit!! God Bless Them

Nefertari L C.  |  First Impressions 
Rating:
5.0

I am thankful for a facility that is convient, well secured with 24 hour access and at the right price. I will always recommend my friends and family to you all. I will rent from you all when I need another storage in the future.

David W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LILIANA F.  |  First Impressions 
Rating:
5.0

Great so far hope to continue doing business with you

Jason R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Flossie W.  |  Overall Experience 
Rating:
5.0

Staff was courteous,and very helpful.

Felix B.  |  First Impressions 
Rating:
5.0

The storage prices were a little expensive. However, my overall Uhaul experience was excellent! I really appreciated having moving trucks and pulling trucks available within the storage. In addition, having the option to leave gently used items in an area for someone else to utilize. The staff was always very helpful. Thank you!

CASSANDRA S.  |  Overall Experience 
Rating:
3.0

The team is very quick to dismiss questions. I asked what storage unit would be best for a full size couch and clothing and a few boxes and was told “step to the right and make your decision” I asked if there was a common unit for someone moving a few items and was told from someone differently. “You know your items” and nothing more. I just wanted a general answer of what is common and was dismissed with short answers with rude delivery of message. The facility is great the people are very disrespectful and disappointing

Dallas J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yuri B.  |  Overall Experience 
Rating:
5.0

Jason and his staff are quite good at what they do. This move was a downsize to a smaller storage unit.

Dave P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIRANDA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josephus R.  |  First Impressions 
Rating:
4.0

They didn't recommend the very correct size of storage to me. It should be more practice.

FAN Y.  |  First Impressions 
Rating:
5.0

The best

Josephus R.  |  First Impressions 
Rating:
5.0

Great customer service help and support

Henry M.  |  First Impressions 
Rating:
4.0

Our storage unit ended up being very easy to get to, and there were carts that helped us get everything efficiently! Only small snag was that the first space we selected was actually a really strange shape (not rectangular) with a support column making an 18" x 18" space in the unit unusable. But switching out of that unit was very easy!

ANDREW MUSSO R.  |  First Impressions 
Rating:
5.0

Friendly and helpful staff

Teri T.  |  Overall Experience 
Rating:
1.0

Supposedly climate controlled on my floor, but it was always super hot - in the 90s at least! (July-August) Even at night, after sunset and it was cool outside. Being there for very long, especially lifting heavy items, was leading to heat exhaustion. Clean, but not well maintained. (Still under construction so there were no lights in my area until the day I moved out, and construction materials every where.) Elevator does not align with floor on my level, so getting carts in/out, especially full/weighted, was nearly impossible at times and items often fell in the attempt to get in/out of the elevator. Carts are badly designed with a weird center wheel that is larger than the others which also made operating them difficult. One cart was even missing a front wheel. Two TV shows film there all the time and have a set in the building (seriously, they do), so access was a constant problem. The street was almost always blocked off by the police, day and night. Even when the police weren’t there, all of the crew’s big trailers and trucks were. Plus the people and their equipment were usually blocking most of the doors to the loading docks. It took me a week to find a time that worked for me that I could also drive into the loading dock to load my stuff. By then, I didn’t have time left so instead of multiple trips in my vehicle, I had to rent a van to move it all in one trip. Also that day, one of the elevators was unavailable, plus the film crew had so much going on (and of course it was my floor they were filming on) that I was constantly waiting for the only elevator the cart could fit in. What took me less than an hour to unload at my destination took nearly 4 hours, in extreme heat, to load at the facility because of the film crew. At first the TV shows filming there was cool, but then it became a major problem for me when it was all the time. Finally, the customer service is horrible! When I moved in, I was driving in from out of state (7 hours), so arrived late in the day. The woman that checked me in said she temporarily gave me 24 hour access so I could get unloaded - I had to drive back the same night (that’s a whole other issue relating to multiple Uhaul locations in another state). But come 10pm, when I was only half way done unloading (I was doing so alone, so it took a while) I was suddenly locked out of the elevators! My unit was still wide open and I couldn’t even get up there to close it! Clearly the woman didn’t actually do what she said she was going to do. Staff follow through is a real issue at this location. I then spent nearly an hour on hold to reach a human being, who then had to try to reach the location manager at home, which took forever (understandably he was asleep at that hour), who then gave me access from home. I was able to finish unloading, but being 2 hours behind and exhausted, I ended up having to stop at a rest stop and sleep in my vehicle on the way back. I was also late getting back home to the people waiting to help me with the next load so I could be out of my apartment by my move out time. (Multiple trips was due to problems at multiple Uhaul locations in that state.) BTW, you can’t call any location directly, which is idiotic. When I moved out, I physically gave the key card to someone in the office who said she was going to close the account. The following week I was billed for the next month’s rent. I had sit on hold for over 30 minutes to get this corrected, but even then they had to send a message to the facility and have them call me back, which took several hours. It was finally corrected, but it shouldn’t have happened at all. Also, the van I rented that last day from this facility, there was an extra $15 charge I also had to have corrected - they are incompetent or something! I’ve been using Uhaul facilities and vehicles for 20 years (4 states) for all of my storage and moving needs, but this last move was the worst, most complicated, most exhausting and stressful, because of Uhaul as a whole company. I’ve moved to other continents 4 times, dealing with embassies and visas and shipping necessary belongings by freight ship) and none of those were even remotely as stressful and anxiety riddled as this last move has been. About 85% of the problems I had were related to Uhaul locations and phone service. I know this feedback form is for just the one location and the storage space, but it is difficult to unravel all of these Uhaul pieces from this move.

Callie C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

miguel m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GREGORY R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

QIANA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Panun B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alayna C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

SATYA TEJASHWINI D.  |  First Impressions 
Rating:
5.0

How can you beat 24/7 access and great staff? Jasmine was extremely thorough in tour. Nice facility.

michael p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUADDAH I.  |  Overall Experience 
Rating:
5.0

Helpful staff and efficient. Great building

Kenneth H.  |  First Impressions 
Rating:
4.0

The unit I had was on the 8th floor and it felt like there was no air conditioning. It was really rough trying to unpack my unit in that heat.

Susan V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M.  |  Overall Experience 
Rating:
3.0

The problem with uhaul at this location I made a reservation well in advance and when I arrived at the facility on the assigned date. Uhaul did not have my space. What was the point of making a reservation????

Charlotte R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

miguel m.  |  First Impressions 
Rating:
5.0

The staff is always friendly and helpful. The facility is clean and accessible.

Jen M.  |  Overall Experience 
Rating:
5.0

BETTER THAN THE BEST!!! I have received really good service from other Storage facilities that I rented in the past, but Uhaul on 500 W Cermak deserves the J Powell Award!!! I was over the top impressed by the Genuine Courtesy, Attentive, Professional and overall Care received and the Organized Flow ... I was referred to the 500 W Cermak facility because the Markham IL location did not have the trailer for the time period needed. Upon arrival the entire staff was SUPERB! The Clerk (I believe Ashley) was extremely helpful and she patiently sought to find the appropriate vehicle at the best price for my project, and it kept getting BETTER!! Kevin gave me super instructions on parking and ground details, and next, I truly hit the Lottery, upon returning the van, I needed a Storage unit, the main customer service center was having a challenge locating the Cermak Loop facility and when Iwas able to connect directly, BINGO!!! Fernando located a unit despite customer service saying none were available, Next, Jazmin further helped by locating a unit that I could easily slide my oversized sofa into.... My heart was racing from the intense love felt!! Finally when I was directed to sign out of the van, Daniel was very informative, attentive and kind... I would lovingly Urge anyone needing to rent a moving vehicle/trailer, or needing storage, Please Go to the Uhaul Cermak Loop Location, the Phenomenal Service will justify going out of way, may I add the Prices Are Great!! The Organization, Friendliness, Courtesy is well worth it!! BRAVO Cermak Uhaul Loop location 1000% Customer Satisfaction.. I Love U, Smooches

LA W.  |  First Impressions 
Rating:
5.0

Need more parking space for customers

LATASHA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamica F.  |  First Impressions 
Rating:
5.0

Had helped a family member with an emergancy move, booked quickly at a nearby location and had zero help until I called the reservation line and they transferred my reservation HERE!! It was not too far from where I was, so I rushed over and drove up to a smooth running operation! My anxiety dropped and I got in line, knowing that I was in the right place. The store was clean, had anything and everything you need to move. I was able to even book the storage locker when I picked up the truck, grabbed some packing tape and the rep had me buy the lock!! I wasn't even thinking about the lock! The space was perfect, unloading made easy by this location's amenities. So grateful that a stressful day turned out just right once we locked the storage locker! Thank you for all your support with professional staff and clean, inviting facilities!

Carly G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nichole S.  |  Overall Experience 
Rating:
3.0

Staff was extremely rude. Young woman who opened the store.

Kareem E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONNA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carey P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Neil T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adia Y.  |  Overall Experience 
Rating: