Trailer Rental & Towing in Chicago, IL at U-Haul Moving & Storage of South Loop

3360 reviews

500 W Cermak Rd   Chicago, IL 60616

(312) 492-8001

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(312) 492-8001

500 W Cermak Rd
Chicago, IL 60616

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español
Adaptive reuse location
Trailer Rentals

One-Way and In-Town Local Rentals in Chicago, IL 60616

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the enviroment!

Customer Reviews

Average Customer Rating

3360 reviews

Let us know what you think.
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Write a review
Rating:
5.0

Make sure gas tank is full vs. filling up to an arbitrary level to match when picking up vehicle. Annoying & guaranteed to not be as accurate as “return it full”. Andres was great at my checkout and Jose was gracious and friendly as the agent who checked in the return of the vehicle.

Andrew M. 
Rating:
5.0

Easy pick up and return process, reasonably priced with a simple efficient mobile web experience.

Jarrett A. 
Rating:
5.0

At this time there's nothing I seen that needs improvement. Thanks for great services all around. Mary Riley

Daphne R. 
Rating:
5.0

The staff was super helpful and went above and beyond. Compliments to the team!

Samantha B. 
Rating:
5.0

I had screwed up and the team was very helpful in accommodating me with a different trailer. That trailer was used previously to haul debris and wasn't clean. But my guess is that would have been cleaned up before rental if I hadn't screwed up in the first place.

TRAVIS J. 
Rating:
5.0

Veronica was very helpful getting my drop-off location changed, thanks Veronica!

Andrew H. 
Rating:
5.0

I was told and different price and was charged a different price.

Shreenithi L. 
Rating:
1.0

I am a regular renter at Uhaul. I think that the extra steps that have been recently added if you return the truck after hours is just a way to charge the customer more money. I found it difficult to get a connection in the front of the building so was not able to check the truck in. I also found it impossible to contact a representative by phone to assist me. This is very unreasonable after a person has had a long day of moving. I feel there is no reason the customer should have to be burdened with the responsibility that should be something in my opinion, done by a Uhaul employee. I consider this process as criminal as red light cameras. Respectfully, John E. King

JOHN K. 
Rating:
5.0

Martin was extremely helpful at check in. The gentleman helping with the return was fast, friendly and efficient. The place was really busy at both pickup and return times and I was still in and out in around 5 minutes. Very efficient and friendly folks here. Thank you.

PETER F. 
Rating:
5.0

Keep doing what you doing the employees are very kind helpful knowledgeable of everything would be returning

JILBERTO M. 
Rating:
4.0

My truck was parked SO FAR from the check in desk where I needed to get the key. Also- I had to go back inside for the furniture dolly that should have been in the truck already. What is with renting out a quarter tank of gas? If the truck is returned under a quarter tank you charge a crazy fee. Seems like a scam.

Christopher G. 
Rating:
5.0

Best U-Haul I have ever been in. Great store, clean and organized. Owner helped us sort out the problem with getting a vehicle that was incorrectly listed on the paperwork. He went above and beyond and was very customer service oriented. This place is great!

Elizabeth W. 
Rating:
5.0

Simply the best UHaul team in the city Always a superlative experience

Joseph B. 
Rating:
5.0

Cab smelled like cigarettes. Truck drove like a tractor with square wheels. (Worst truck I ever rented from U-Haul) Just a comment not a complaint: I'm a very experienced truck driver. But I had a thought that since back up cameras are so cheap these days, it would make it so much easier for most people who rent a U-Haul. The company that is U-Haul, the people, and the overall experience was great. Thank you! (I will be renting again) 🙏🏽🇺🇸

Matthew K. 
Rating:
5.0

Best staff ever, Jason is awesome...Always accommodating

PAUL G. 
Rating:
5.0

Keep up the excellent customer service!

Steven T. 
Rating:
1.0

I had a horrible experience renting a truck from Uhual. I rented the truck close to my apartment weeks in advance of my move so that I could walk and pick it up. The afternoon before my move I get a call from a random tire shop in another part of the city that my truck will be at this location now. When I call to inquire they just say the original location doesn't have any trucks. Two hours later I get a call from a third location and Uhual telling my truck will be at two new locations even farther from my home. When I try to call Uhual back I am told the wait time will be over an hour and a half. I then call the second location and they claim the person who called me from that number doesn't even work there. When I finally got ahold of someone at Uhual I was told if I want any truck I have to pick it up from this third location. I was told I would be reimbursed a flat rate since my original reservation couldn't be fulfilled. I have been charged for the rental but have yet to see any reimbursement. This made an already stressful event much more stressful.

Lisa P. 
Rating:
5.0

Everything was actually perfect. Staff was exceptionally friendly

ISHMAEL M. 
Rating:
5.0

The manager/owner was super helpful and friendly, but the 20 foot truck had a huge crack in the windshield. I had to drive this truck over 200 miles with the crack in the glass -- on the Dan Ryan and 55. The manager, super helpful, explained how I could return the truck online -- but the UHaul site and phone number were down ALL DAY on Sunday. Totally unacceptable.

REBECCA H. 
Rating:
4.0

Service was pretty good. Ease of access, good equipment and easy process to pick up and deliver the truck.

Manuel A. 
Rating:
5.0

I reserved a high top van, but got a higher than normal van. We were still able to squeeze the queen bed in because it had a folding foundation, and not a box spring.

Michaelthomas W. 
Rating:
4.0

Customer service was great!

BETZAIDA F. 
Rating:
5.0

Great service, very pleased.

DARRYL H. 
Rating:
5.0

Trailer exterior could be washed.Interior was clean.

EDWARD H. 
Rating:
4.0

Easy peasy lemon squeezy

David M. 
No reviews have been submitted for this location.

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