Customer Reviews for U-Haul of Helotes

2,344 reviews

10681 W Loop 1604 N   San Antonio, TX 78254
(next to Buckhorn Soil & Sand )

(210) 640-3933

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(210) 640-3933

10681 W Loop 1604 N
San Antonio, TX 78254
(next to Buckhorn Soil & Sand )

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The promise to pay $50 to another customer was taken off me. I called a day before to advised I was going to return late.

Rene M. 
Rating:
5.0

Customer did not leave a comment.

edwardo P. 
Rating:
5.0

A new driveway!

John A B. 
Rating:
4.0

Allthough they were under construction their temporary facility was clean and accessible. Will be very nice when construction is complete.

Adam H. 
Rating:
5.0

My only complaint is the lights on our truck were so dim it was difficult to drive at night. Otherwise a very pleasant experience. Freddie was awesome and came through for us in a pinch! Thank you!

Jessica K. 
Rating:
5.0

Amazing Service, Great Communication, and Overall A+++ Experience! Will Definitely Be Back, Thank Y'all! 🎊🥳🏎🏆

Jesse S. 
Rating:
5.0

Both picking up and dropping off experience was incredible! Jennifer helped us get a fresh pin for our hitch and a converter. Dropping off my husband said there was an employee waiting to help outside and it was fast and professional. We will be back! Thank you!!

Jennifer K. 
Rating:
3.0

Too much construction going on.

SAAD F. 
Rating:
3.0

the truck was wobbly and the brakes took forever to to work. As long as you dont go past 50mph, you are good.

Adam K. 
Rating:
5.0

Exceptional customer service. We will use again.

Chasity L. 
Rating:
5.0

Jennifer was very professional and kind.

Richard H. 
Rating:
5.0

Dust due to construction, less dust possibly rock leading to the trailer office. It will control some of the dust blowing onto customers.. overall. Great service from the lady worker who was very polite & jolly.

Rita R. 
Rating:
5.0

Customer did not leave a comment.

matthew M. 
Rating:
5.0

Customer did not leave a comment.

MariCela E. 
Rating:
5.0

Customer did not leave a comment.

janeesa T. 
Rating:
5.0

Very social and polite

Obinna O. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Freddie was awesome! Very helpful! Thank you!

Abraham A. 
Rating:
5.0

Customer did not leave a comment.

Juvie P. 
Rating:
5.0

I had issues with my online reservation, but the manager at this location (Jennifer) was super friendly and helpful in resolving our issue. She made sure I got the truck I needed and was fast and efficient. Overall I had a smooth and easy experience.

Aaron P. 
Rating:
5.0

Jennifer and her staff are always very helpful, polite, and professional.

ASHLEY F. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

DAVOOD B. 
Rating:
5.0

Clerk was amazingly Helpful and a Joy to meet!! I hope she is there next time & Guy outside was equally as nice and felt comfortable with his superior customer service skills

Miguel T. 
Rating:
4.0

The location is under construction which made things a little difficult but given it is under construction understandable. No complaints

STEVEN KENT G. 
Rating:
5.0

Customer did not leave a comment.

Nicholas T. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Customer service was amazing! Helpful and easy

TIMOTHY F. 
Rating:
5.0

Give Freddy a raise.

Laurance S. 
Rating:
5.0

Jennifer and Freddie always provide over the top service! It is a pleasure doing business with this location.

ASHLEY F. 
Rating:
5.0

Great experience the young man who helped was very prompt and very knowledgeable and helped with the rental process and contacted me and stayed in communication with me through the entire process. Would definitely recommend this specific location.

Eddie D. 
Rating:
5.0

Customer service was amazing!!!

Freddie W. 
Rating:
5.0

Customer did not leave a comment.

Jianmin F. 
Rating:
5.0

Very efficient service. I have also used this location several times previously and it has been very good each time.

ERIC H. 
Rating:
5.0

Jennifer was the best! She was quick and very knowledgeable and has great attitude! Very upbeat and positive. I love the fact that there were no hidden cost or fees. Thank you Uhaul!!

Tiffany B. 
Rating:
5.0

Perfect trailer rental experience. The staff were pleasant and helpful.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Andrea D. 
Rating:
5.0

This is the second time I use this location. There were closer U-Haul locations but the service given by Jennifer S. is what makes the difference. She is friendly, knowledgeable, and has great customer service skills. During these times it is rare to find someone with these qualities. U-haul- please treasure employees like Jennifer because they make all the difference in the world.

Adolph U. 
Rating:
5.0

Customer did not leave a comment.

Americo S. 
Rating:
3.0

Please remove Mtech Movers in San Antonio from your MovingHelp.com marketplace. Never showed up with movers. Unreachable. Unprofessional. Having to hire another truck and movers the following day. Ratings above not reflected with my utter disapproval and disgust with the services that you offered, since the questions are about the rental location. This does reflect on you and I am considering not using uhaul in any capacity in the future.

Aaron C. 
Rating:
2.0

Facility was in complete disrepair, and our under construction renovation. Reservation process was cumbersome. Most disappointing aspect of process was office staff at location the lady was not at all cordial or pleasant when I expressed frustration with online reservation she threatened to cancel my reservation and prevent me from completing transaction at the listed location and would threatened to prevent me from making reservation at any other location, I felt very uncomfortable by her unprofessional demeanor. She initially refused to help me and I was forced to wait outside in the 100 degree Texas heat for over 20 minutes!! Very disappointing experience and I felt hostage to the hostile inhospitable whims of a very disagreeable person! No thanks! I will use any other service before I subject myself to such treatment. Furthermore I had no choice I was tasked to empty brother in law apartment after very sudden and unexpected passing!

Chad J. 
Rating:
5.0

Both employee and manager were very helpful, professional, and friendly. Thanks for that.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
5.0

Excellent service

Jianmin F. 
Rating:
5.0

Nothing, everything was awesome!!

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

Selene C. 
Rating:
5.0

Friendly service. Easy pick up and drop off.

Patrick A. 
Rating:
5.0

Freddie was a great person and made appropriate suggestions. Enjoyed the experience and support

Rodney G. 
Rating:
5.0

I made a reservation for a trailer at 5420 Grissom rd on 5/5/22 to pick up on 5/7/22 ,I went to pickup the trailer and they rented to someone else on 5/6/22 ,so No trailer was available for me on 5/7/22 at the Grissom rd location. No good for a costumer service.

luis M. 
Rating:
5.0

Customer did not leave a comment.

RS J. 
Rating:
1.0

The agent at the location was a bit rude. We had to keep the cargo van til the next day because he said we couldn't return it same day due to them not having a drop box for the keys which put an added stress on us on our closing day for our house where we alerted already very busy and overwhelmed. Then a lady called and was also rude about why we hadn't returned the van at 7am and was annoyed when I explained that we couldn't return it that early because we had prior engagements involved with the final inspection and closing of our house. I had actually booked the uhaul and had chosen to return it to another location on the other side of town but the guy we picked up from told us we couldn't return to different locations for in town rental uses. If that's the case it should be clear about that when renting it and not give you the option to return to another location. It ended up costing me more in gas and mileage.

Angel G. 
Rating:
4.0

Customer did not leave a comment.

Donna N. 
Rating:
5.0

Customer did not leave a comment.

hector S. 
Rating:
5.0

Customer did not leave a comment.

Katherine T. 
Rating:
3.0

Customer did not leave a comment.

Sam D. 
Rating:
5.0

Jennifer was outstanding and very friendly

JAIME T. 
Rating:
5.0

Hard working guy helped me with the trailer rental.

Darrel R. 
Rating:
5.0

Customer did not leave a comment.

cruz H. 
Rating:
5.0

Customer did not leave a comment.

Carol N. 
Rating:
5.0

The only complaint I have is; I turned in the truck at 8:00pm. And when trying to return it using the app I couldn't get it to work. So I'm sure I was charged the additional fee.

Selene C. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Jennifer Strait was awesome. She was straight forward and on time and had everything set up and waiting to go.

James R. 
Rating:
5.0

Customer did not leave a comment.

Carnell N. 
Rating:
5.0

Customer did not leave a comment.

Jesus M. 
Rating:
5.0

Great staff and amazing customer service! No pressure to upgrade or sales pitch! I'll be coming back for sure!!!!

Selene C. 
Rating:
5.0

Great staff. The new online systems for reserving and checking out the truck is so much better than the old systems.

Thomas B. 
Rating:
3.0

There was no drop box to leave key for return . We called and was told to leave truck and come back in the morning. Then when we returned we were told that we should have left key in the truck . So I felt no communication

diane F. 
Rating:
5.0

Check in was quick and easy. Staff was polite and professional

David L. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Do not employ Davis Movers. Jennifer Strait was courteous, helpful and smiling!

Madeleine R. 
Rating:
5.0

Flawless pickup and return. Very helpful employee. Difficult construction going on the premises at the moment. Also, entry to and exit from the property potentially hazardous due to the high-speed frontage road traffic.

AL G. 
Rating:
5.0

Staff was knowledgeable, helpful , and friendly. I can't think of anything that would have made my experience better. I have rented frequently at this same location because of the quality experience received. I will continue to recommend to friends and family

MATTHEW C. 
Rating:
3.0

The truck had footprints everywhere and smelled like smoke. It also needed an oil change.

Terri C. 
Rating:
2.0

Customer did not leave a comment.

Cynthia R. 
Rating:
4.0

Customer did not leave a comment.

Veronica F. 
Rating:
5.0

I wanted to compliment one of your employees at this location. I'm not sure what his last name is, but his first name is Freddie. I reserved the pick up truck there and right after Freddie got my reservation, he called me and informed me of the parking situation while the new building is being constructed. I definitely appreciated that once I got there. He also was very knowledgeable and answered my questions immediately and accurately. He was also very detailed in what I should do on my return of the vehicle, since it was going to be after hours. Overall, Freddie made this process very easy and enjoyable. He should be recognized in some capacity by management because I'm sure most people want to complain instead of pointing out when an employee does a great job. Any further questions, don't hesitate to call me or email me from my contact info in my account. Daniel Allmond

Daniel A. 
Rating:
2.0

The first place I went didnt have my equipment and said to call support. I was redirected to another location about 2 miles away from what I needed. When I finally had my equipment it was an hour later. When I asked for the $50 guarantee everyone pointed at another person. So yeah, def will avoid doing this again.

Cydni R. 
Rating:
5.0

My original reservation got re-assigned to this location (which was much further away) but I am grateful that the gentleman there, whose name was Freddie, was able to take care of me and he did so very nicely and professionally.

Modesto G. 
Rating:
5.0

Excellent customer service!

MONIQUE L. 
Rating:
4.0

The service over all was great, but the reservation was very dissapointed because in my credit card the charges appears 5 times additionally to the original charge. This is not right.

Ariel R. 
Rating:
5.0

I had the best experience thanks to Jennifer the GM she was vey helpful and the customer service was great she went above and beyond. and then Tracy she was also very helpful they have my business for life.

Esdiro G. 
Rating:
2.0

Customer did not leave a comment.

Anthony V. 
Rating:
5.0

Awesome customer service and affordable rental for the cargo van!

john P. 
Rating:
5.0

Customer did not leave a comment.

Darci B. 
Rating:
5.0

The people running that particular place were very efficient and friendly. I have rented from uhaul many times before and that store will be my new go to place.

Mario E. 
Rating:
3.0

Customer did not leave a comment.

James L. 
Rating:
2.0

The site is under construction (not their fault). The van was not clean. I fought cockroaches from and to my destination. The AC smelled terrible like something had died in there. I let the young man know of these concerns. He apologized and that was it.

Gerardo R. 
Rating:
5.0

Customer did not leave a comment.

Ross E. 
Rating:
5.0

Customer did not leave a comment.

Enrique J. 
Rating:
5.0

The trailer was ready and the gentleman that helped was quick and efficient. Great experience.

Glenn S. 
Rating:
4.0

Customer did not leave a comment.

KARL H. 
Rating:
1.0

You robbed me with extra fees. Faulty gas gage and didn't take a pic of me sweeping the truck so you charged me. Horrible two men helper experience as well and no one will listen to my complaints

ROBERT F. 
Rating:
4.0

Overall, great experience not much improvement needed. Continue the great customer service and promptness with check in/outs.

ANGEL N. 
Rating:
5.0

Customer did not leave a comment.

RAVINDERPAL S. 
Rating:
4.0

The only reason the location wasn't given 5 stars was because the construction for new storage units made it harder to get in and out of the facility.

Larry B. 
Rating:
5.0

We have rented from this location before and will continue to do so, if I ever need to move anything big I can't fit in my vehicle.

SUZANNA G. 
Rating:
5.0

Staff was friendly and took care of us completely.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Good customer service

DANIEL G. 
No reviews have been submitted for this location.

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