Customer Reviews for U-Haul Storage Of Lynnwood

Rating:

5.0

Great service.

Rating:

3.0

Maybe go over what needs to be done before leaving the lot!

Rating:

5.0

The safe trip is a life saver that helped me with roadside assistance when i was locked out for the vehicle.

Rating:

1.0

Too many issues Moved to third place to rent Wasted too much time. Equipment was returned in about 11 hours but charged 2 x 24 hour rental rate Should have $50 credit from price guarantee but didn’t let me use it. Never renting again from u haul

Rating:

5.0

Excellent.

Rating:

4.0

Teach everyone to help multiple customers at a time on 2 computers like the guy working at 7:30am on 7/27/26! Unfortunately, I didn’t ask his name but he was fantastic!

Rating:

5.0

Easy to rent and friendly staff. Only recommendation is that it felt repetitive to have to take a photo of the front and back of my license a second time in the store when I had already pre-checked in online.

Rating:

4.0

Easy access nice staff.

Rating:

3.0

Walking into the U-Haul center as a woman was a bit intimidating at first, as the staff was entirely male. Even when you know exactly what you need, that kind of environment can feel overwhelming. However, the associates treated me with professionalism and made the whole process easy. I would encourage management to keep training staff on how to be thoughtful and empathetic toward female customers—we know what we need, but standard equipment or process details don't always come naturally to everyone.

Rating:

5.0

This is my favorite place to rent uhaul now. This was my second time

Rating:

5.0

Daniel was amazing and very helpful!

Rating:

4.0

This location is great on vehicle, the van I got was excellent, new and clean, smell new. Yet, the guy who checked me out wasn’t friendly, he talks soft and super fast, I politely asked him to repeat, he repeated same voice tone, same speed. Then I asked him to repeat again, he looks at me with madness attitude. If I were Uhaul, I wouldn’t hire this guy. The check-in guy was very polite and nice, he demonstrated great customer service skills. Please give him a big raise, Thank you,

Rating:

5.0

Great service and rates

Rating:

5.0

Daniel is the most helpful person great location to work with

Rating:

5.0

Very helpful and knowledgeable helped file paperwork to get answers why I had to book 3 places to get what I needed. Daniel is a great employee.

Rating:

5.0

I’ve enjoyed my current experience and will recommend this place to friends and family. Thank you!

Rating:

5.0

Quick service. Had the trailer available as described.

Rating:

4.0

in the contract, the gas level was shown as half (50%), but when I started driving it was more like 40%. Since I did everything completely online, there was no one to communicate about this. I had to buy much more gas than I needed to fill it to 50%. Also, when I was doing online check in remotely, it took the remote agent about 15 minutes to process my checkin after I uploaded my DL, etc. It was too long, and I regretted choosing an online check in.

Rating:

3.0

Vehicle had very bad tobacco smell and with only 125k had difficulty shifting on incline and descending hills

Rating:

1.0

Leonardo G. provided unacceptable customer service. We declined the "extra coverage", which is an optional add-on, and was met with an extremely rude attitude. This individual is a detriment to your business and either requires retraining or reprimand. I will never rebook at this location and will advise others to book at other locations or through other rental providers.

Rating:

5.0

Staff was very helpful, prompt and friendly. The transaction went smoothly. Will use their service in the future.

Rating:

3.0

The truck I rented advertises it will fit an apartment, but it has NO RAMP!!??? No one asked me what I was moving nor told me it didn't have a ramp. I received a text to take pictures of the truck before I left the yard, but he said it wasn't required & fully optional, and the truck was parked so tightly in-between other trucks, I waited til I was miles away before opening the back door - only to find NO RAMP much to my surprise! I wasn't going back at that point since I had a time deadline - there wasn't time to go back. Typically an apartment has at least a refrigerator, if not more big items, but again NO RAMP was a huge back-breaking issue! You need to put it in BIG BOLD LETTERS that this size of truck DOES NOT HAVE A RAMP! so the next customer doesn't get fooled.

Rating:

2.0

No parking for personal vehicles

Rating:

4.0

I reserved a 5 x 8 covered trailer Through the U-Haul website and when I arrived, they told me they didn’t have that size so I had to settle for a smaller trailer which took me twice the mini loads to get my job done. I expect that if I rent a certain size trailer that it’s going to be there and it wasn’t.

Rating:

5.0

Excellent experience! I first spoke with Charlene over the phone to understand the rental process. She recommended that I stop by a day before my pickup date so they could assess whether my vehicle was suitable for towing. This was an incredibly helpful call that clarified everything upfront. When I stopped by the location, I met David, who walked me through installing my own tow hitch, explained the required 4-to-7-pin adapter, and showed me the equipment I would be using the next day. As a first-time tower, this walkthrough gave me a ton of confidence. The only recommendation I have is to create a self-checkout process for the pickup itself. Waiting in line during peak hours can take up quite a bit of time. If we could complete steps like scanning a driver's license, choosing insurance, and reviewing the rental agreement ahead of time online, it would speed things up significantly. That said, the rest of the pickup was smooth, and I loved being able to handle both the pre-pickup inspection and the after-hours drop-off verification directly on my phone by uploading photos. This digital approach is a massive improvement to the overall process. Overall, it was a great experience. Streamlining the sign-in steps at the counter would make it perfect!

Rating:

5.0

The first employee I encountered was polite and good spirited, even after the customer in front me got all upset for showing up an hour early to their reservation and the truck wasn’t ready…

Rating:

1.0

Salesperson who handled my checkout was one of the rudest people I’ve ever had to deal with in a customer service situation.

Rating:

1.0

Poor customer service and the equipment was not correct. Had to struggle for a while with the lock agent all along it was the wrong one. Attendant wouldn’t help because supposedly it was too early even though he was staging trucks. General Manager was rude and dismissive when I mentioned that all the issues made me late and cost me money.

Rating:

4.0

NA

Rating:

5.0

I used road side assistance, the gentleman came out fast and was amazing

Rating:

2.0

I showed up for my reservation only to be told I wasn’t allowed to park my personal vehicle on site while using the U-Haul. I had to make alternate parking arrangements which put me a half hour behind schedule. This should have been communicated clearly while making the reservation and sent out in a reminder ahead of time.

Rating:

3.0

The U-Haul employee that was helping me when i arrived could use a lesson or two on Customer Service mannerisms. In some ways he was rude, and I just wanted to get my trailer and leave. Thanks

Rating:

3.0

it was ok. there was only one rep on site and he was a bit confused about my reservation, but he was very kind and got it for me with no problem. My pick up location had been changed because I had moved my reservation by two days, something which I appreciated being able to do. So I wasn't as familiar with this location but not hard to find.

Rating:

5.0

Gentleman who checked us back in was great and communicated well. Great experience.

Rating:

5.0

A/A

Rating:

3.0

We were told the gas tank was full. But it only had 1/4 tank full! Very inconvenient! Not cool UHaul.

Rating:

2.0

You should hire people that have better attitude toward customers. The guy who processed my reservation at the front desk does not have any clue what customer service means, gave me no instruction on what to do with the truck I rented before leaving the lot. I had to ask the other guy about it who was coming out to the lot and he gave me instructions with better attitude. It's been more than 8 hours since I returnd the truck and I still haven't received any text message on how to get my reimbursement back.

Rating:

5.0

Please allow me to park my car for one day rentals at the facility

Rating:

5.0

There is nothing to improve, the staff, manager and equipment were great. One suggestion because of the roadway closures, and tight space in the lot: Add arrow signage to direct renters of large trailers and vans on the best way to exit after hookup (had to dodge a large towing trailer customer that was 'stuck' wrong way around.)

Rating:

5.0

Rental process was HORRIBLE! Tried to use my iPhone three times and photo section kept failing. Store staff ended up letting me use his smart phone to complete process. Huge appreciation to staff for using his phone because mine wouldn't work with the Uhaul website/software.

Rating:

5.0

Good team and nice sieves

Rating:

4.0

Don't lie about truck pricing, location and size. Don't add on extra insurace that wasn't asked for.

Rating:

2.0

I am a disabled senior. Upon check-in I was informed i had to park my car off the property. The truck would not be rented until I did. I asked where I could park & was told " I can't advise a place, but if you park on any of these neighboring lots you will be towed". Then with a wave of a hand the clerk told me my truck was at the back of the lot. I had 2 sets of blankets to pick up, but no effort was made to bring the truck up to the front area, or load my moving supplies, even though the store was empty. No walk around was performed, I was told it was "optional". The clerk did accommodate my request for a smaller truck than I booked, so that's the 1 star and the truck was maintained & performed as needed. It wasn't clear how or where to return the truck, so I pulled into an available parking spot. A guy came out & was yelling that I had to move the truck around to a covered area, I asked him to help me move the truck. He refused & just kept yelling that I had to move the truck or he wouldn't check me in. Again, as a mobility challenged person, I had a lot of difficulty climbing in and out of the truck. Since he wasn't helpful, I proceeded to gather my items from the cab & go retrieve my car. When I came back, I moved the truck to the covered area. No one was around. I went inside the store and eventually the same clerk from the morning came out and again waved a hand to "shoo" me outside and told that returns are handled by the guy outside. Finally the "outside guy" showed up again & proceeded to to a vehicle inspection for 15 minutes. I think prisoner intake is more friendly than U-haul, which has never been my experience in the past. I don't know if this is limited to Lynnwood, it was my first rental here, or if U-haul has spiraled completely out of customer service all together. I'll use the A.I. bot next time - these guys were useless !

Rating:

4.0

Thanks for the staff that speaks Spanish… Me and my husband we really appreciate it

Rating:

2.0

The employee Thaddeus was not customer friendly. I would go so far as rude and demeaning. I have rented here twice and he was unpleasant every time. This one thing made the experience poor. Everyone else was awesome though. Besides Thaddeus the people were outstanding.

Rating:

4.0

Reverse was very clunky and the shifter was about to break. Glad to make it back. Other than that staff was great.

Rating:

3.0

I just dropped the truck off. Didn't speak with anyone.

Rating:

5.0

If anything maybe better markings for which way to drive around the building

Rating:

5.0

Equipment was clean but we noticed after our cross country drive that oil dripping onto the clean concrete driveway where the unit was parked for unloading. This unit only had about 11k miles on it and should not have such problems

Rating:

5.0

Friendly attentive staff, no delays. 10/10 experience, will be renting here again.

Rating:

4.0

Maybe a sign indicating where the door is

Rating:

4.0

The Customer service was great.

Rating:

1.0

The return service of the truck was horrible. The guy “David?” Was super unfriendly.

Rating:

2.0

The entire van was infested with ants, both the cab and the cargo hold. The cleanliness level was very poor and was the very reason the ants were there. I had to shake ants off of my items as well.

Rating:

5.0

This is the most friendly and knowledgeable store in the business!!!!!

Rating:

5.0

The staff is super friendly!

Rating:

5.0

Deanna was courteous, friendly, knowledgeable and ALL the other qualities of a Prossional.

Rating:

3.0

This location does not provide deliveries for U-Box, and charged the moving help to rent a trailer which we had to reimburse them in cash for instead of using the card we had on file.

Rating:

5.0

Great experience. Everybody was helpful and courteous. Look forward to working withyou again. Thanks

Rating:

4.0

Arriving early after being shipped x-country, our U-box with its contents was secured in a shipping container on site thus keeping it dry. The crew set up our car to tow the U-box on a trailer.

Rating:

5.0

Excellent all around experience with our move with U-Haul.

Rating:

5.0

My experience from moving east coast to west was seamless using uhaul u box. Their customer service was excellent and friendly and with all those miles absolutely NOTHING was broken or damaged.

Rating:

5.0

Great help. Fast, efficient, and very helpful.

Rating:

1.0

Very disorganized, very unhelpful, not sure if I'll ever see the uBox make it to brooklyn that I stored my stuff in since they seemed completely incompetent.

Rating:

5.0

Very good customer service. Thank you!

Rating:

5.0

Supportive, efficient, helpful, courteous

Rating:

1.0

I got a UBox and talked with the employee there who said to let him know when I was finished to ship it. Came back and he box had shipped prior to me being finished. The box was going 3500 miles away