Customer Reviews for U-Haul Storage Of Lynnwood

Rating:

2.0

I am a disabled senior. Upon check-in I was informed i had to park my car off the property. The truck would not be rented until I did. I asked where I could park & was told " I can't advise a place, but if you park on any of these neighboring lots you will be towed". Then with a wave of a hand the clerk told me my truck was at the back of the lot. I had 2 sets of blankets to pick up, but no effort was made to bring the truck up to the front area, or load my moving supplies, even though the store was empty. No walk around was performed, I was told it was "optional". The clerk did accommodate my request for a smaller truck than I booked, so that's the 1 star and the truck was maintained & performed as needed. It wasn't clear how or where to return the truck, so I pulled into an available parking spot. A guy came out & was yelling that I had to move the truck around to a covered area, I asked him to help me move the truck. He refused & just kept yelling that I had to move the truck or he wouldn't check me in. Again, as a mobility challenged person, I had a lot of difficulty climbing in and out of the truck. Since he wasn't helpful, I proceeded to gather my items from the cab & go retrieve my car. When I came back, I moved the truck to the covered area. No one was around. I went inside the store and eventually the same clerk from the morning came out and again waved a hand to "shoo" me outside and told that returns are handled by the guy outside. Finally the "outside guy" showed up again & proceeded to to a vehicle inspection for 15 minutes. I think prisoner intake is more friendly than U-haul, which has never been my experience in the past. I don't know if this is limited to Lynnwood, it was my first rental here, or if U-haul has spiraled completely out of customer service all together. I'll use the A.I. bot next time - these guys were useless !

Rating:

4.0

Thanks for the staff that speaks Spanish… Me and my husband we really appreciate it

Rating:

2.0

The employee Thaddeus was not customer friendly. I would go so far as rude and demeaning. I have rented here twice and he was unpleasant every time. This one thing made the experience poor. Everyone else was awesome though. Besides Thaddeus the people were outstanding.

Rating:

4.0

Reverse was very clunky and the shifter was about to break. Glad to make it back. Other than that staff was great.

Rating:

3.0

I just dropped the truck off. Didn't speak with anyone.

Rating:

5.0

If anything maybe better markings for which way to drive around the building

Rating:

5.0

Equipment was clean but we noticed after our cross country drive that oil dripping onto the clean concrete driveway where the unit was parked for unloading. This unit only had about 11k miles on it and should not have such problems

Rating:

5.0

Friendly attentive staff, no delays. 10/10 experience, will be renting here again.

Rating:

4.0

Maybe a sign indicating where the door is

Rating:

4.0

The Customer service was great.

Rating:

1.0

The return service of the truck was horrible. The guy “David?” Was super unfriendly.

Rating:

2.0

The entire van was infested with ants, both the cab and the cargo hold. The cleanliness level was very poor and was the very reason the ants were there. I had to shake ants off of my items as well.

Rating:

4.0

At both pick up and drop off, this location was understaffed. At pick up, only one person working and I was delayed from my reservation time. Adding to the delay was the technology issues the employee had with registers, jumping from one to another to another because they were not working. These process delays ate at my time with my rental start time. At drop off, there were 2 people working, but I had to wait a line of several people, pushing me past my turn in time. I also could not pull up to the rental return with the truck because a personal vehicle was blocking the entry. Overall, the experience was not bad but it could improve with more staff. If I am required to give a specific time for a rental and specific time for a return, the supplier needs to also abide by time constraints in how they deliver service.

Rating:

4.0

There's hardly any parking in the lot for regular cars.

Rating:

3.0

Have all the items included in the rental reservation in the truck. I had to put the dolly in the truck and missed the moving blankets. These should have been in the truck on my scheduled arrival.

Rating:

3.0

Original reservation at Silverlake did not have my Uhaul the morning of pickup. Changed reservation to Lynnwood only to be told that I was at the wrong Lynnwood location. Finally got a truck, but was given a 26’ when I ordered a 20’, so reservation was more expensive, worse gas mileage and had to travel 30 miles more out of my way. Not fun.

Rating:

5.0

Direct them to this Lynnwood U-Haul. Best customer service at U-Haul I have experienced.

Rating:

4.0

Just make sure the vehicles are deodorized.

Rating:

5.0

Excellence in profession, excellence in practice. Great crew, and so helpful.

Rating:

4.0

The fuel was just above the empty mark. Maybe have more fuel in it next time. The people who work there were all very nice and professional.

Rating:

5.0

Nothing. Great rental experience.

Rating:

4.0

Keep it up

Rating:

5.0

I needed a truck for just a few hours and time was of the essence. I needed to go get something that was unexpected and I couldn’t get it in my car. The friendly folks at UHaul had lots of different trucks that were available. I did my business and estimated the mileage. When I returned to UHAUL the drop off was even easier and faster. I received an email final tally receipt with a credit for the unused miles. I had filled the gas back to full like I found it and the final bill was accurate. Seamless and convenient for me. Highly recommended

Rating:

1.0

I was over charged hugely for a two hour 10 for rental I will be investigating this I am not happy at all

Rating:

5.0

Great service thank you

Rating:

4.0

This was a decent efficient interaction. Was in and out quick like a robbery 😂

Rating:

1.0

Have the equipment available that the customer has reserved.

Rating:

5.0

I reserved a 15-foot truck; my reservation was for 3:30. They called me an hour beforehand to let me know my truck was delayed, and they gave me a larger one instead. In the end, they resolved the issue, and I appreciate it.

Rating:

2.0

The gage on the car was not working. The gave me a car with an empty tank. In addition, I put more fuel in the car than required. I don't think I will be reimbursed for it.

Rating:

2.0

I did not receive my rental dolly from my pickup location, and when I inquired at my drop off location if that would be credited on my bill, I was told it was my responsibility to inquire about it as the pickup location and they wouldn’t help me. I felt dismissed as a customer and I don’t feel confident in my future moving needs with UHaul.

Rating:

4.0

I wish that I had been able to pick up from the address I reserved my truck and tow dolly at because this one was further away than I wanted

Rating:

1.0

Unable to reach the office to and from my home

Rating:

5.0

The rental trucks front end needs an balance, not the stores fault as I believe most customers probably don't report issues. The staff was really nice especially the young guy that helped us.

Rating:

3.0

I usually don’t have an issue with this location because the level of service is higher here (other locations often have trailers with visible dirt inside instead of just some dust). Unfortunately, this time I picked up a trailer that had a smell of smoked fish inside, and this was unacceptable. I made it known to the staff. Please reply to me with the contact of the location owner or supervisor because I need to ensure this reaches them and does not happen again

Rating:

5.0

No improvements. Staff were awesome, friendly, and helpful. The service was straightforward and quick

Rating:

5.0

Very flexible and accommodating when my schedule changed. We'll stocked store. Very knowledgeable and capable staff. A pleasurable positive experience.

Rating:

3.0

The online check out was very slow and slightly confusing

Rating:

5.0

Very good

Rating:

5.0

Everything went well@

Rating:

5.0

Fantastic customer service, amazing employees. Could not have had a better experience!

Rating:

5.0

I’ve done several rentals from this location and have never had an issue.

Rating:

1.0

Not a good customer service.

Rating:

5.0

Super efficient staff.

Rating:

4.0

Can’t think of anything

Rating:

5.0

Thank you

Rating:

5.0

The U-Haul app is great. One of the best apps ever.

Rating:

5.0

N/A

Rating:

3.0

I paid for 30 miles when I got the truck. When I brought it back it was driven 30 miles exactly. I took pictures of the odometer. Why was i charged an additional 30$ ?

Rating:

2.0

The guy working at the register was the best part of the experience. He was friendly and honest, and he made up for the troubles we experienced by not getting the truck we ordered. Also, there is basically ZERO parking on-site so we had to park at a nearby business. I was worried we would get a ticket, so that issue should be addressed. But there was plenty of packing materials/supplies, and again the guy who helped us was great. For the record, we ordered a 20ft Uhaul truck for our one-way, cross-country move - I scheduled it 5-weeks in advance! I also visited my nearby Uhaul where I made the reservation a few days prior to pick up to check on my reservation. I was told that I didn't need to worry about anything - the truck would be available. On the day of our move, we went to the pick-up location we were instructed to visit on the app....and our truck was not there. The guy working the location had no information, so we had to call Uhaul support. I will say that calling support was easier and more pleasant than I expected. Everyone I spoke to was friendly and tried hard to be helpful. However, we had to rent a smaller truck and our move was significantly impacted by the reduction in space. We had to leave items behind and now we're still trying to figure out how to get our items to our new home, which is going to cost us more money than we budgeted for our move. It's a mess and it's really unfortunate.

Rating:

5.0

N/A

Rating:

3.0

The staff was not very engaged when I returned the truck.I was overcharged as well. The expected miles that I prepaid were not applied to the final miles driven and I was double charged for those miles

Rating:

5.0

I thought the staff there were awesome and the store itself was very clean and well stocked.

Rating:

5.0

So happy you have new vehicles now.

Rating:

5.0

Answer the phone more

Rating:

5.0

Immediately took my uhual in, let me know how to proceed and the like. Staff was welcoming, kind, and knew what they were doing.

Rating:

5.0

Just always keep them clean thx

Rating:

5.0

Everything was great & easier than expected. Keep up the good work . Thank you!

Rating:

3.0

Not overcharge for mileage. I told the person check the vehicle back in that the mile on the paperwork was incorrect when I got the vehicle and showed them a timestamped photo with the correct mileage. They told me they would correct it but overcharged me.

Rating:

5.0

This is the most friendly and knowledgeable store in the business!!!!!

Rating:

5.0

The staff is super friendly!

Rating:

5.0

Deanna was courteous, friendly, knowledgeable and ALL the other qualities of a Prossional.

Rating:

3.0

This location does not provide deliveries for U-Box, and charged the moving help to rent a trailer which we had to reimburse them in cash for instead of using the card we had on file.

Rating:

5.0

Great experience. Everybody was helpful and courteous. Look forward to working withyou again. Thanks

Rating:

4.0

Arriving early after being shipped x-country, our U-box with its contents was secured in a shipping container on site thus keeping it dry. The crew set up our car to tow the U-box on a trailer.

Rating:

5.0

Excellent all around experience with our move with U-Haul.

Rating:

5.0

My experience from moving east coast to west was seamless using uhaul u box. Their customer service was excellent and friendly and with all those miles absolutely NOTHING was broken or damaged.

Rating:

5.0

Great help. Fast, efficient, and very helpful.

Rating:

1.0

Very disorganized, very unhelpful, not sure if I'll ever see the uBox make it to brooklyn that I stored my stuff in since they seemed completely incompetent.

Rating:

5.0

Very good customer service. Thank you!

Rating:

5.0

Supportive, efficient, helpful, courteous

Rating:

1.0

I got a UBox and talked with the employee there who said to let him know when I was finished to ship it. Came back and he box had shipped prior to me being finished. The box was going 3500 miles away