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Stephen P.
Customer Reviews for Vitos Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vito is great 👍 love going to deal with him thanks
Robert E.No inspection, place is small and cramped and the owner is rude and careless.
Nirmal Ramesh Ba C.Great experience, this is my second time using Vito's and both have been nothing but easy. Would recommend !
Ruth M.Left front headlight was falling out . Left front turn signal not working . Truck seriously out of alignment. Tires went bald and down to the steel belts in 600 miles.
George V.Absolutely the worst rental place ever! I've rented many times with U-Haul and this is the first rental that was absolutely terrible. This rental is at Vito Service Center located on 211 E. Blackwell Street. Dover, NJ. This is not a rental office, it's more like a small office attached to a mechanic garage. The person who I met for the rental was sitting behind a desk and didn't even get up the whole time I was there. I asked if he could show me the rental truck and he just pointed it's out there. When I found the rental truck, he gave me the wrong key. He was very nonchalant about the entire rental process. Didn't seem to care other than I just leave before he closes at 2pm. ****Worst part of the rental is he issued me the wrong rental agreement. It was for a totally different truck that has different miles and different fuel gauge. Subsequently, I was charged an erroneous amount for the rental based on the truck I was not even renting **** I tried calling the U-Haul service line and was on hold forever to explain the rental mix up. ***Do Not rent from Vito Service Center 211 E. Blackwell St. Dover, NJ*****
Gregory S.Some undeserved bad reviews here. You are renting a Uhaul, if you're incapable of some self-service then how are you going to load up the truck/van? Had a billing issue after return, called up Vito, he took care of it quickly, even texting me to follow-up. They have lots of vans, and every time I've rented they've all been under 10k miles.
MICHAEL D.Owner was late for pick up and I wasn't even aware he charged me for the rental. Even the drop off person was surprised I was charged.
Cheryl R.Key wasn't where it was suppose to be. I had to wait for the owner to get there which defeats the purpose of it being a 24/7 truck share site. Becuse of the delay in checking in, my bill got screwed up and I was charged for a regular rental and not a corporate charge that was suppose to be. Now I have to spend time Monday rectifying the situation.
Jamie F.Didn't help take trailer off, made me use my car jack and drop the trailer on the ground, rude, absolutely hated this return experience.
brad S.Vito was helpful and easy to work with…easy peasy.
George L.I reserved a van for 9 am only to arrive and find the location closed. Called the owner and he said it was no this fault. No one told him. I had the reservation on my phone as proof. He said the store opened at 10 AM. He arrived at 10:10 and was surly.
Kenneth P.I didn't appreciate the $19.99 advertisement to rent the truck online but find out later pay .99 cents per mile plus other charges (gas and insurance). Experience was much more than I expected to pay for a 3 hr rental.
MICHAEL G.Super friendly and professional
William S.Everything was great. Vito was very accommodative and helpful.
Leonard B.Vito was very friendly and professional. Would happily recommend and do business with him again.
Aria C.Vito is friendly, helpful and made sure I was safe and ready to travel. Excellent experience!
Dennis M.Vito was very friendly and helpful and got me on the road very quickly.
Benjamin R.Have the appropriate equipment/Dolly's available
Daniel C.Easy drop off and grateful Dover location took trailer as other pre-confirmed drop off no longer active. Glad Dover was available and friendly.
Jennifer A.Vito Made renting a truck painless The truck was clean and ran perfect I would use him again
Leno L.super nice staff here second to none
JORGE V.Send them to Home Depot !!!!
Scott M.Vito was excellent this was my second time renting from this location. Everything went very smooth.
maureen S.Associate was late and rude….as a first time customer he treated me as if I was aware of all the processes and procedures…for eg…he gave me the key….but did not explain that I had to look at the top right of the vehicle for the vehicle code….instead I was looking for the number plate….
PHILIP H.Knowledgeable, helpful, and friendly staff.
MARK A.Vito is second to none
LORENA T.Excellent experience! Vito was a great guy.
GERALD L.Rental price more than doubled from original $39.99 fee to $97. $0.99 per mile is excessive.
Paul I.Vito is very friendly and professional.
MAXIMILIA R.Vito was helpful after UHaul mixed up my pick up locatiion
DAVID P.no parking spaces available and closed on weekends.
MARIANA L.Excellent customer service
Sudeep Sri R.Vito was fantastic! He was welcoming & provided us with very helpful information. The truck was clean, ready & waiting for us when we got there. We originally had scheduled to pick up at a different location closer to our home but our pickup location was changed to Vito's and I'm so glad for that! Vito was just great to work with!
Susan P.The Manager was very rude, and the office was very dirty. He instructed me to stand outside in the parking lot while he sat at his desk and yelled to me to send him my drivers license info. over my phone. I was charged a higher mileage rate than quoted and I was charged $60 because I did not fill up the tank prior to returning the truck even though I only traveled approx $60
JEFFREY A.Truck was filthy. The office was closed, Vito arrived 30 mins late. Owner made me back out and navigate the truck from behind his shop. Did not provide any assistance, simply told me I have to back it out. There were several Obstacles while attempting to navigate out of the lot. Very in professional
Jeremy L.Quick and easy checkout, trailer was ready to go.
Kevin O.Vito was great and really helped us when inventory was tight
melissa W.Guy who checked me in was very rude, for no reason at all. Yes, we arrived late but there was literally no issue but the clerk's attitude. Truck itself could have used some maintenance as the brakes seemed like they are on their way out.
ALANNAPAULINE S.Vitos was recovering from a flood due to the previous storm, so not applicable.
Clifford D.The inside of the cab was dirty and sticky. The ramp was broken.
KIMBERLY T.Find some one else to present uhaul. The guy was rude and wasnt wearing mask and requesting the client to wear mask because he stating thats my office .
MAZEN F.I had a great experience getting and returning my UHaul at Vitos. I had a snag with my rental return and Vito spent a great deal of time helping me to get it all sorted out. He is a sweet man who works hard at managing all of the trucks that come in/out of his location. The truck was in great condition and was very clean. I would highly recommend Vitos to others and will also use him again... Louise J.
Louise P.I reserved several things and none were available when I arrived! They were no help and told me to go somewhere else
FELIX F.I was charged for fuel when I put the fuel I'm before I returned the truck.
Jorge L.Vito was kind and professional. The van was clean and was exactly what we needed. We would definitely use them again!!
ADRIENNE K.Not double charge them on miles
STEPHAN S.Great pick up place!
Yoell B.Clean truck, fill gas tank, be on time.
MARC S.Fast, easy checkout. Very personable guy - Thanks Vito.
John B.I don't recommend this location the guy name vito was very disrespectful hung up the phone couple time, i feel like i was bothering him instead of been a customer. Terrible experience with him he's not up to the job period.
LEONARDO A.My truck location and time changed twice. Once the night before moving and then the when I was moving. I was originally scheduled for 7:00 am then was pushed to 10:30. When arrived at the “guaranteed†location, I was informed that my truck was not there. I then had to drive to Dover, which was closed, to get my truck. Since it was closed, the truck had almost no gas and was not cleaned. I cannot say anything bad about the actual location, since no one was there, and the customer service which helped me get the key was kind. Ultimately, I lost money paying movers and my schedule was thrown off by hours. Which is not pleasant when you are moving with a toddler. If you are hiring movers, or on a tight schedule, find another moving service. The Uhaul guarantee is in name only.
SEAN B.I've rented from Vito in the past. He has always gone out of his way to make sure the rental is perfect. I highly recommend Vito's for a smooth trouble free rental experience.
Peter C.I am a ragular customer for u hall. It was raining day. The rain was pouring. From. Driver door. All my cloths was wet. Irish my self. To get when I was getting out. I forgot the key inside. A nd I paid. The branch. 70$. To get their key.
MORTEZA S.