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ELIAS S
Customer Reviews for Vitos Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vito’s was very nice and knowledgeable. Friendly. Easy pick up. U-Haul truck, however, was a junky beat up truck that needs to be taken out of service. We rented a 26’ hauler a last month and it was nice. The A/C worked, etc. But THIS truck was beat up, the A/C BARELY worked (and it was a hot rainy day to drive 530 miles!!) The driver side brake light only worked intermittently.
Sandra SThere was no parking at the site. The lock boxes were all empty and unlocked, including the orange owner’s box
Michael MThe whole experience was very smooth and I am very grateful for all the help.
Melissa HI have used this location a number of times - Great Service
Christopher BNumero Uno and Uhaul ratings
ANTHONY MVito was great.
JOHN HPorque le dan un precio a uno y después le cobran más y según lo que dicen que cobran 1 dólar por milla y eso es mentira
Jorge AExcellent
cristian eIt was really excellent, fast!!! The gentleman who attended me was very polite, I'm grateful!!!
Andreina VOne of Uhaul’s best
YONI Peasy to rent from. best service around
CLIFFORD OVito had the truck ready very quickly.
CLIFFORD OSuper cool and very nice
YONI PDropped off at night. Not well lit. Lot was basically full. Our truck just barely fit.
Conor LThere was no one there to assist, had to call the site operator to find keys and move vans on my on. Plus it was difficult to get around because the location was on a small busy street.
Martin KVito was helpful, but it would have been nice if he was actually there in person to help dispatch the truck. The shop is off of a fairly busy road and it was hard to hear everything he was saying over the phone.
ANASTASIA CExcellent service never experienced such good customer service at any other U-Haul dealer in northern New Jersey go the extra mile will definitely recommend for future use
Tatiana RVito could not have been nicer and more user friendly. He worked with me to accommodate all my needs and made the whole experience a big success. Strongly recommend Vitos to anyone looking to rent a UHaul vehicle.
Mark K"They increased mileage I didn’t even use to extort money from me." "He didn't open during business hours, and he didn’t update even after I dropped off the truck." I
Kyunghee HOverall it was pretty good
DIEGO COwner was not on the premises and did not have inventory listed correctly or keys assigned to the correct box or the mileage input correctly for the truck I was later assigned to rent. Was very uncaring about the fact that I drove 45 minutes for pickup and his error almost caused me not to have a rental. Only options he presented were to wait over an hour for him to arrive or pay again with my card. I had to call U-Haul customer service to resolve the issue which, Due to his error my card was still charged twice which I now have to wait days to receive the credit to correct this. I would never recommend anyone to him due to his uncaring &non helpful response when I contacted him directly
Dalissa LSuper people great staff would love to deal with again.
LUIS AI would like to share my concern about the person I spoke with at (973) 328-2808. The individual, whose name I believe is either Henry or Harry, was very disrespectful and lacked customer service skills. As a representative of your company, he should be more professional and better equipped to communicate with customers.
Octavio IAll good
RICHARD BVito could not provide the items I reserved. When I questioned why he claimed I was beat up in high school and has a larger bank account. Incredibly unprofessional. He greatly inconvenienced me on my move and I don’t know why UHaul does business with him.
michael gFantastic service.
MAUEL GWas super helpful, was having trouble with the app and he had me the keys in no time at all
Ethan BCruise control would have been well appreciated.
Christian wStorage area with moving blankets was locked and unavailable.
Wayne MEasy access to rent. Great customer service. Will definitely rent from this location again!
Gwendolyn OSmall location. No blankets, no furniture dollly
Richard Egreat place
Matthew lVery unprofessional and man was rushing us was not present when we picked up and delivered vehicle. I would never rent from this place ever again.
Iris VNo requested supplies (moving blankets or furniture dolly).
William RU-Haul drop off didn’t have a lot of space- already 3 trucks there and one that wasn’t a U-Haul and barely was able to fit the truck, blocking in another truck. Not sure if they were all from that day or another. Also drop off process was never really crystal clear- should just be a simple pamphlet given at pickup to explain exactly how to do it. The app isn’t very good.
Cory BEasy
KEITH CExcellent service went above and beyond for our first time ever renting office staff second to none
EDGARDO TOwner didn’t close out truck and billed me for more miles than I actually used now I’m fighting to get my money back Guy is a crook and he knows it
Anthony sWe got unloaded early next day, called Vitos to see if we could drop the truck off that afternoon- we were given instructions and everything was fine. Very pleasant person to deal with! Thankyou!
Donna SThe guy was very rude. Truck on had an empty tank but the paper work say 3 quarts full and had the nerves to charge me. But won’t used them again
diwyonn hThis location to much price , because I rent before U- hall on Kenvil and price was less , it was same truck and distance now charge to much check my records and you see it , I’m not happy price to hight
richard bWay overcharged on mileage.
Slobodan LThe return text arrived after I returned the vehicle. That information should be provided prior to picking up the vehicle.
Robert CThe staff was second to none no ripples left in the water with these guys
ruben vVito waa super helpful!
Heidi KVitor from Dover was amazing. 5 star service.
Daniel TThey have very good personality
MARIN RWorst customer experience I have ever had. Location was covered in dog feces, truck was covered in food and sticky substance. The man who was “helping me” did not clean the truck, ordered to clean it myself or come back another day. He told me to tell him the gas and mileage from the past user. He never stood up from his seat. Then I was offered insurance and when I declined he yelled at me “you better not damage this truck or I’ll come after you civily”. I was then charged $16 for gas after I delivered the truck back with the exact amount of gas I got it with. I then called to ask why I was charged for gasoline and he said he was “too busy to talk to me” and hung up the phone.
Emma MVito really great. Helped me out on check-in, got me a place to park my car, easy return at end of day. Thanks.
Louis CExtremely easy rental. Friendly staff and top notch equipment.
Jon SVito’s location opens at 10:00 am however your website allowed me to book a pick up at 9:00 am. Please fix this discrepancy.
Susan TMore space to leave trucks - seemed overwhelmed for the volume of returns.
ANISH BI've rented here multiple times and the equipment is always practically brand new. I have had issues with the counter checkout multiple times, and will only do the App option moving forward.
MICHAEL D24/7 wasn't a smooth experience for me at all. The customer should be told the requirements up ahead of time and all the contacts verification etc. So that we don't have to scramble at the location. I had to call support 2-3 times and they kept telling me "Go through the process" . Finally was able to get through it after several attempts and frustration. While checking out the App went dark on me and my reservation disappeared from the system. Up until now I don't see it under my past reservations. This isn't the first time I've rented U-Haul. I've done it online as well in the past - but it was never this difficult. Luckily I was able to return the keys since the location was open. After a day of moving this is not what you're looking forward to. U-Haul should not make the experience such that people start searching alternatives and look to stay very far from U-Haul.
Abdul HThis is the second time I have used Vitos Service Center to rent a truck. Vito is great and was concerned about me getting a ticket if I parked my car on the street. The truck was ready to go and very clean. I highly recommend Vito's and will use him again.
deborah cThe gentleman was rude, the truck I was renting was in front of another truck and the man didn't want to switch them around and he was going to have me take a different one then I rented and I told him no, I'm t!king the one I have the contract for....
JOSHUA S