Customer did not leave a comment.KARI D.
Customer Reviews for West Palm Gas
(U-Haul Neighborhood Dealer)
West Palm Beach, FL 33405
Services at this Location:
- Mon-Sat: 8 am - 5 pm
- Sun: 9 am - 2 pm
Special Operating Hours
- 8/7/2022: 9:00 am - 12:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was given a truck that had four bad tires - one that was going flat and three others that were bald. I got stranded and had to wait for a service visit, which cost me several hours of crucial time while I was in the process of an interstate move.William S.
Customer did not leave a comment.roberto A.
Everything went just as planned. Picked it up on time, it was great and clean and an easy returnPatricia F.
Customer did not leave a comment.Sharon P.
It was excellent.Jeremiah R.
Very friendly and efficient, though the vehicle parking area was about 1 block away. This particular truck was dirty inside - a few covid masks left in the truck and dirty console, and also lots of broken glass inside the cargo area and on the cargo access ramp. However, I did not discover the broken glass until I took the truck to start my own loading activity, so did not disclose it at time of pickup in the U-Haul pickup app.DAVID E.
Seamless late night drop off 5 minutes at a safe and busy location... definitely easier and less stressful, thankyou..Robert H.
Absolutely recommend this location the guy forgot his name was so beyond helpfull...excellent customer service..Carol B.
The location is too small, you can't hear or move. The customers literally stand shoulder to shoulder in the gas station. As a customer, it's ridiculous that I have to check the vehicle out and in. If I'm doing the employee's work as a customer I expect a substantial discount on the bill.Sarah W.
Would not recommend this place to anybody they charged me for a dolly that I returned very poor communication with each other in that place and never gave me my money back for them at mistake they made I will never rent from uhaul againJessica A.
Customer did not leave a comment.Linda Y.
Customer did not leave a comment.Kimberly D.
Alex is great! So helpful and niceCatherine H.
Customer did not leave a comment.Dan R.
Customer did not leave a comment.NERLIN S.
excelente atenciÃ³nJOSE V.
Very nice people and service.SANDRA K.
The key and lock that was provided by Uhaul did not work. Not until I had the truck completely full did I realize that the key didn't work. At that point I had to go to Walmart and purchase a cable and lock for $20 to make sure my valuables (household tvs etc.) were not stolen. I was very disappointed that the lock was not functional and the ladie at the counter upon return couldn't be bothered with my complaint. Also, I didnt attempt to lock the truck until 8:00 p.m. and the office I rented the truck from was closed. I always rent from Uhaul and I would continue, however, the attention to detail was diappointing. Please have someone from your office email me or call me at 5164737463 or email@example.comROBERT F S.
Customer did not leave a comment.Edward E.
Customer did not leave a comment.Don P.
Customer did not leave a comment.Andrew H.
Customer did not leave a comment.howard B.
Customer did not leave a comment.MARCUS D.
Customer did not leave a comment.angel R.
I reserved a trailer and hand cart to pick up at a lake worth location. My pickup location was changed to a spot further away and when I got there, no trailer was available. I called customer service and I was redirected to this location and they had a trailer available but no hand cart. I had to go to a third location for the cart. Very disappointed in this experience.George S.
The place was a pig penMARK N.
Customer did not leave a comment.Michael P.
Very helfulJamie S.
Customer did not leave a comment.Doany R.
Great customer serviceJUAN I.
Customer did not leave a comment.howard B.
It was a smooth process and we have no complaints!Haley C.
Don't know the attendants name but he was super friendly and helpfulRichard S.
Customer did not leave a comment.Stacie G.
It was just a drop key box.Marco R.
Customer did not leave a comment.Kristen C.
Equipment was broken 😡MICHAEL C.
The staff was nice...however I was given the truck with a tire having 16psi. The others had 39. Trucks should be inspected after each use to look for these kind of things. Just about every "check engine" and "change oil" light was on as well. Unfortunately wasted time and some money having driven 5 miles before realizing the tire pressure was low.Andrew P.
Alex was amazing very helpful and friendly. Made it easy, will rent from him again for sure!!MERCEDES A.
Customer did not leave a comment.Victor M.
The truck smell like cigars, the inside was dirty and the gas was low when I turn it in. The guy inside the location was taking so long to give me the keys and he never told me the truck was behind the building.stephanie K.
Customer did not leave a comment.Donald G.
Customer did not leave a comment.VERE DI H.
Alex in WPB was very helpful. All around good experience. Drop off was simple and stress free. ThanksMichael R.
This is one of the most friendly locations ive ever visited for my uhaul rentals EVER.Edward K.
Customer did not leave a comment.Albert M.
Great experienceIvan P.
Inventory shortage at local Fort Worth location.TIMOTHY B.
Customer did not leave a comment.Richie V.
Our experience was extremely stressful and very poor. First of all our original reservation which was confirmed via phone earlier in the week - was given to someone else. We showed up at our pick up time only to find there no truck for us. We were then given another location to pick up a smaller truck only to find the same thing. No trucks available. I had to pled with scheduling to find us another option which was a smaller truck. We had to do two trips out of county and were told we would receive a credit. I dont see where that was given. I would never do this again. It pays to have movers this was so stressful not worth the headache.shawn F.
Glad to have discovered U-haul so conveniently close to my studio. The personnel is friendly and helpful. Keep up the good work 😇Miroslav A.
Customer did not leave a comment.HERBERT D.
Customer did not leave a comment.Krystal S.
Alex, the owner was very professional and pleasant to deal with. He was through in explaining everything needed to rent and return the vehicle. Definitely would recommend this location for rentals! Thanks!!Clara D.
Customer did not leave a comment.Bennett D.
Customer did not leave a comment.Carlos L.
Customer did not leave a comment.Donald B.
reserved trailer close to home but then notified the day of rental that we had to go 30 minutes away to another location to get trailer.Valeriya I.
Customer did not leave a comment.Federson M.
Customer did not leave a comment.Walter M.
Customer did not leave a comment.RICKY D.
The service was excellent! I was in and out in 10 minutes.Sandra F.
Customer did not leave a comment.Candace T.
Location makes it cumbersome to pick up/ drop off, but overall service and staff are efficient and knowledgeable.ANGEL R.
Great people very helpful 2 sundays in a row- will use again as the move progresses!HOLLY K.
All U-Haul equipment that you rent from this location must be returned to this same location it sucks especially when you're being charged by Mileage.SANTO A.
Customer did not leave a comment.JOYCE W.
Nothing really - everything was perfect. The 10-foot truck I reserved was waiting for me, clean and ready. The people who work there are very pleasant and helpful. Thank you very much! I'll be back!Miroslav A.
Customer did not leave a comment.ANDREW H.
Customer did not leave a comment.Paul B.
Customer did not leave a comment.Kevin G.
I was charged for two days when I only had the vehicle for 2-3 hrs. I didn't receive a bill when dropped off but was emailed one later. If I hadn't check my card I would have missed it. It was corrected but I think it should not have happened in the first place.PETER S.
Customer did not leave a comment.JORGE H.
Great location great staffPAUL B.
Customer did not leave a comment.Bryce P.
Customer did not leave a comment.WILNER J.
The attendant was super nice and provided updates for the size truck I needed. The previous renter was late however she made sure I received another truck and even reviewed my receipt to ensure I wasn't charged for dolly I never received.Donald G.
Always 5 stars âï¸SANTIAGO B.
Customer did not leave a comment.OSMEL P.
I have a major complaint regarding my original reservation. I made a reservation with this location two in advance and when I arrived they did not have a truck. I was sent to another location that only had a 10 ft truck. This caused me to have to pay extra money for the moving company because they had to make more than one trip. This was totally unacceptable. Reservation #: 27367789 Pick Up Location: The Better Choice Mail Pack & Ship 3469 W Boynton Beach Blvd Ste 2 Boynton Beach, FL 33436 Date & Time: Saturday, February 5, 2022 at 9:00 AM Drop Off Location: The Better Choice Mail Pack & Ship 3469 W Boynton Beach Blvd Ste 2 Boynton Beach, FL 33436 Date & Time: Saturday, February 5, 2022 at 5:00 PM Rental Period: 8 hours Equipment: 15' TruckCarla B.
made my reservation online, when I got to the U-Haul location they took my information and handed me the key, verified condition of the truck and I was on the road in 10 minutes, Very efficient and was a pleasure to rent from that locationKENNETH B.
Very nice people deal withJACKIE S.
Customer did not leave a comment.Ann Lissa T.
I had to park my car across the street of a very busy area and walk through an alley to pick up the truck. I felt unsafe.Melanie H.
Customer did not leave a comment.MICHAEL J.
Customer did not leave a comment.Ronald B.
Customer did not leave a comment.MICHELLE B.
I reserved 2 hand dollys and they didn't have themgeovanny D.
Customer did not leave a comment.Erica L.
One of the nicest U-Haul locations I've visited over there past few months.Benny M.
Guy who checked us out was nice.Eric K.
Great customer serviceSantiago B.
Great customer service!TRACY D.
Customer did not leave a comment.SAUL RENE R.
Quick attentionJUAN C.