Excellent Highly Recommend
ROBERT B
Customer Reviews for Willo True Value
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guys running it were funny, knowledgeable and helpful.
Mark FThe T-shirt I rented was structurally sound and towed easily behind my F150. However, the wiring for the left-hand side was a different story. It held together during the pickup. But, after I opened and closed the door once, all of the wiring for the left side pulled out and had clearly been poorly spliced. It was a mess and the left turn signal did not work at all. The dash reported a ground fault for that side
JASON ZAll good. Thank you.
Eric PCustomer service is excellent,
LENORA Anothing
RICHARD EThis location is not the closest to my home, but it is best and would love to be able to make a default location in my profile!!!
John WMove the. Key drop near the door. A sign near the street
Lynne GAll was great there. I would recommend Willow True Value to everyone.
GEORGE YMake one way rentals on motorcycle trailers available to your locations.
Tom FThe lock on my truck did not match the lock on my reservation and pick up was a very frustrating experience. We also did not get the dolly we reserved.
Courtney Mtrailer worked great, couple of tie down hooks were gone. the rental facility was very helpful and courtial
NESTOR BSuper nice service.
DENISE BImpossible to find and gps doesn’t even take you there
PATRICK LI don’t know. Everything went like clockwork. I appreciate Willo True Value being such a great place for U-Haul equipment.
PAUL CNothing I recommend this place to a friend as already
JOSEPH SI was forced to wait 30 minutes while your representative took care of another customer, one without a reservation, who had as it turns out a myriad of issues with her rental process. It would have been an even longer wait had I not complained, again after 30 minutes. As the other customer and I walked in together, the question should have been asked if we both had a reservation. My transaction took literally a minute. This put my move behind and caused me to keep volunteer workers waiting. I was disappointed.
Ellen BCloser location
AVAUNTE MI've rented from True Value Willoughby in the past and never had any issues, I even rented from them last week and it was fine...but for some reason this time they gave me an incredibly dirty truck. There was spilled food and spilled drinks all throughout the cab, including on the console and the entire floor. It smelled bad too. In addition, the cargo area smelled horrible, like someone had moved a hoarder house or something in it. I was in a hurry and didn't have time to complain or switch trucks - they just gave me a key and I found the truck on my own and left. I was surprised how gross it was, because that's not usually my experience there.
MATTHEW SNothing, everything was fantastic. The older gentleman that helped with trailer was very helpful and knowledgeable.
ERIKA SOverall good experience. The truck was dirty and old but it got the job done. Great staff during pick up and drop off.
ROBERT MThe young lady was very nice. The man would not talk to me at all. Would not even respond to my hello greeting.
TOMMALENE MThis wasn’t my reservation choice and the process takes to long to get checked in. The truck was not clean nor was the maintenance on the vehicle. Was not the best first time experience.
SHONTAY MI love renting from this place because it's easy to get to, easy to get out of, mostly easy to park back up in, the staff is friendly and they have a shop cat.
MICHAEL BI picked it up and they inspected the trailer and I left (one hour drive). When I got there saw there was a UHAUL lock on the trailer and could not use it. I called the store and they said cut the lock and we won't charge you for the rental because of the inconvenience. I had to drive 20 mins to buy bolt cutters to get it off ($70) and when I got back to where I was to get a desk I was too late then and lost my turn and was not able to use the trailer. I dropped the trailer off that night and called the next day to let them know and make sure I was not charged and they said I was good to go they took care of it. I found out they charged me still and I just reached out to UHAUL and they "launched a 3 day investigation"? This went from good to bad pretty quickly. I'd rather buy my own trailer than do this again.
JOSHUA CEverything was good!
DUANE HCustomer service was outstanding.
Clarence MThey gave me a van with a broken windshield
CHARLES CHave a outdoor kiosk to simplify the drop off. Similar to a parking lot where you just enter yor plate number..
RICHARD GEverything was fine. I had no problems.
JAMES FDrop off checkout is very tedious. It should assist at the beginning to take pictures before dropping it off. They only advised where the drop box was. I had to go back to the truck twice thinking I was done.
ELIZABETH Jthe attendants were beyond helpful and friendly. they made the process very easy and i cant thank them enough!
LOGAN MDon was very nice and helpful. However, I will be filing a complaint on the tow dolly hook up.
MICHELE WGreat experience
Greg TExcellent customer service.
ROBERT CYou should not be able to schedule a pickup time that is before the store is open.
KYLE BThis is the second time this year I rented a trailer. Willo True Value staff is Excellent! Highly recommend!!
TIMOTHY BThe website doesn't do a good job of officially booking the U-Haul equipment and the people that you work with you at the store are very flighty. Thanks to my double checking before I left the store, I finally was able to get all of the equipment that I needed for my move. Finally, once I got the truck, the gas was not on or near complete full tank, so it took me more money than it should have to return it that way to their store once I was finished.
RANDY MThe only issue I had was having to buy an adapter. It's was under $10 so not a big deal. The guy helped me hook it up which I was very happy with.
JAMES WJust stay as you are
BERNIE JVery nice and friendly people.
Mark MAAA+ service
JOHN SEngine light was on when we picked up the truck, which added to the stress all day.
Joseph DI love u haul rental from true value I got in and taken care of immediately they were the second option cause I had used Sunoco u haul and they were closed so I got another reservation for true value who was excellent will return in the future.
SUSAN CNothing everything was perfect. It was smooth and easy.
CHRISTOPHER WI rented a car tow dollie. the maintenance on the equipment was beyond horrible. I didn't realize that untill I traveled 150 miles to get a car I purchased That both of the ratchets for the wheel straps were broken. Took me over an hour to fix them and then I added several straps of mine as I didn't trust the hauler. Then about 35 miles from home the brakes malfunctioned and started skidding the tires. Another hour working on the tow dollie to release the brakes. Honestly the equipment should have not been sent out and there is NO maintenance on U-Haul equipment that I can see. A very bad experience and will never recommend U-Haul to any one
MARK PHeavy duty equipment would love to own this but for the cost it's better to rent it in my situation Always a pleasure Cheap rates
JOSEPH TI didn't talk to anyone b/c it was afterhours when I returned the trailer. I downloaded the app and followed the return process. Quite simple, but the app also sucks b/c it's slow and once in a while the app will $h1t-its-pants-&-stop-working, so that is no fun when you are in a hurry. The drop off has lots of spots to unload it. Plenty of room in the back and lots of parking if needed.
Santos ALarge inventory and easy access to trailer pickup. Friendly staff and support.
CARL BOne thing I wasn’t happy about is this truck we rented was recommended for a 1 bedroom apartment. It didn’t fit barely anything we had to take two trips to Solon and back to get everything from a one bedroom to fit
clay sWonderful and helpful staff. The process was seamless.
Hannah S