Customer Reviews for Willo True Value
(U-Haul Neighborhood Dealer)

1,973 reviews

36200 Euclid Ave   Willoughby, OH 44094
(E Of Rt 91 Next to Lake West Hospital)

(440) 942-3114

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 11 am - 4 pm

Services at this Location:

Contact Us

(440) 942-3114

36200 Euclid Ave
Willoughby, OH 44094
(E Of Rt 91 Next to Lake West Hospital)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 11 am - 4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kathleen S. 
Rating:
5.0

Wonderful service! Thank you!

Amy W. 
Rating:
5.0

Customer did not leave a comment.

ron D. 
Rating:
5.0

Customer did not leave a comment.

Leroy K. 
Rating:
5.0

Keep up the good work.

Billy L. 
Rating:
5.0

I reserved a 15 foot truck but was going to be given a 10 foot truck when I picked up. Thankfully the owner of the store was willing to go out of his way to accommodate the issue with scheduling. Thankful for the store owner but dissapointed with U-Haul

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

dan G. 
Rating:
5.0

A few belongings from the previous renter were in the cargo van. Pickup and drop off were both an easy process. Friendly service frim both humans and animals. I was greeted by a lovely calico cat when picking up. She made me feel especially welcome.

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Jefrey M. 
Rating:
1.0

Majority of the dashboard on the truck did not work. There was no dolly and when we went inside to ask for one, the front desk said they had none, luckily the owner of the building was there to let us borrow one of his. The front desk staff was extremely rude to us and would not answer any of our questions or concerns. She criticized at us for using the mobile check in/out process. Overall a very negative experience.

Casey H. 
Rating:
5.0

Your odometer is wrong. It's only 60 miles from Willoughby to Hartville but you charge me for more than that. I'll be sending this forward to the authority

Todd B. 
Rating:
4.0

Customer did not leave a comment.

Jeremy G. 
Rating:
5.0

Great experience picking up and dropping off our equipment at Willo TrueValue Hardware in Willoughby, Ohio. Top notch service that was very professional and polite. It was a pleasure doing business with them!!!

Tim S. 
Rating:
5.0

Customer did not leave a comment.

todd M. 
Rating:
4.0

Customer did not leave a comment.

Rafael A. 
Rating:
4.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

DOUG C. 
Rating:
4.0

Customer did not leave a comment.

Virginia M. 
Rating:
1.0

Customer did not leave a comment.

NICHOLAS C. 
Rating:
4.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
3.0

Customer did not leave a comment.

Theresa R. 
Rating:
5.0

Good service

Noreen W. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Excellent inventory. Excellent hookup and disconnect support service. Personnel were very professional and supportive and safety conscience.

Ronald P. 
Rating:
3.0

They need more help. They only have 1 person doing the rentals and it took forever to get the truck.

Thomas N. 
Rating:
5.0

Customer did not leave a comment.

joseph D. 
Rating:
4.0

Rental information could have been done prior to arrival since it was a contactless pickup.

Robert S. 
Rating:
5.0

I would use your service again thank you

Philip B. 
Rating:
5.0

Thanks for everything...

tracy T. 
Rating:
5.0

Windows were Not clean. Leaking transmission fluid. Good service.

Ken K. 
Rating:
4.0

Customer did not leave a comment.

tim D. 
Rating:
4.0

Customer did not leave a comment.

sandee B. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Gregory F. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Friendly staff and very quick pickup.

JD T. 
Rating:
4.0

Customer did not leave a comment.

Angela E. 
Rating:
1.0

Customer did not leave a comment.

Fr Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

They are professional and nice at this location. I was in and out.

Adrienne D. 
Rating:
5.0

Customer did not leave a comment.

Warren G. 
Rating:
5.0

I went to powerline in Mentor as scheduled, but ran into problems getting a working key, so the sent me a few cities over. This put me 1.5 hours behind and increased my gas and milage considerably. However they gave me no credit for either.

Susan T. 
Rating:
5.0

Great experience. Easy to reserve on line, check in on line and also drop off. Very reasonable priced.

Christi W. 
Rating:
5.0

Customer did not leave a comment.

Alex P. 
Rating:
5.0

Customer did not leave a comment.

Sandra K. 
Rating:
5.0

Customer did not leave a comment.

ELEANOR J. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
2.0

They told us where the gas was without going out to look and it was way below what they said so we had to return it with more gas than it had when we picked it up. The cab was disgusting. It was sticky everywhere and had stuff from previous renters in it. They knew when we planned to return and didn't tell us it was after hours (5pm and we got there at 4:45pm). It took us a while to figure out that we had to go online to do the returns and at that point we had already put the keys in the drop box. Pain in the ass. I won't be renting again. I'll just be paying for delivery and movers.

Jenna L. 
Rating:
5.0

Customer did not leave a comment.

Robert W S. 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Amazingly caring and helpful staff. Willung to train and advise.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Lawrence H. 
Rating:
5.0

Horrible experience. I paid for a dolly and never received it. It took 45 minutes to do the self check in on the mobile phone, ended up having to call customer service.

Amanda T. 
Rating:
5.0

Service was most excellent.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

PHILIP D. 
Rating:
4.0

nothing!

Jeana P. 
Rating:
5.0

Customer did not leave a comment.

Kristin L. 
Rating:
5.0

Very fast, professional and considerate. Best location thus far. Very helpful with extending time for the truck rental. Thank you.

Lakechea B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

The truck was clean and ready when I arrived. The customer service representative was friendly and helpful.

Ronda B. 
Rating:
5.0

Customer did not leave a comment.

Carmen R. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

I Dropped the trailer off after hours . It was clean and exactly the way it was when I rented it .i have pictures, but I was still charged a $15 cleaning fee. There was absolutely nothing on the trailer to clean. I have messaged the store and have not received any response.

Alton B. 
Rating:
4.0

This was a simple check-in from the u-haul app. No people were communicated with. That worked fine and was easy to do

ROBERT K. 
Rating:
5.0

The people at Willo True Value were really great and friendly, they were very busy but too busy to greet you and help you with everything.

Gail L. 
Rating:
5.0

Customer did not leave a comment.

MAURICE H. 
Rating:
5.0

Service was awesome. No changes needed

David M. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

These guys made it easy. I was completely satisfied.

Mark H. 
Rating:
5.0

Very helpful in getting exactly what I needed for the job

John W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

donna R. 
Rating:
5.0

The truck is excessively dirty, the driver room was not cleaned at all. Smoke smell.

sining W. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
2.0

When my husband walked in to pick up equipment, approx 8:40 the woman at the front said something audible along the lines of "jesus christ" like she was upset that a customer came in her store. My husband was treated like an idiot and at first the lot guy said we dont even have a piece of equipment like you need. My husband had to say, yes you do. I saw it out there. Not a great experience at all. I am sure they are used to morons renting things but expected to be treated better

Kevin S. 
Rating:
5.0

I don't think any improvement is needed, because everything was just fine. The customer service gentleman was very helpful and friendly and it was a pleasure doing business with uhaul.

Alex H. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

EVERETT A. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Everything went quickly and well. Staff was friendly and truck was clean and in good condition.

Michael D. 
Rating:
4.0

What's the point of a reservation, when the trucks are given away? This location was the THIRD location we were directed to…which pushed us 2 hours behind schedule. What's the point of telling the customer to expect a confirmation phone call by 6pm on Thursday…and not NEVER call or leave a voicemail? No one was at the first location on Station Street…the clerk at the location on Munson took 10 minutes to ACKNOWLEDGE us (and we were the ONLY customers)!!!!!!!!!

Kathleen C. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
5.0

I always request this location when renting. The hardest trailer to get though is the smaller enclosed 8 foot trailer. Anywhere it seems. You need to build more into your rental fleet.

Mark G. 
Rating:
3.0

My uhaul was very nasty mouse poop wet paint in chunks tried cleaning it up couldn't get it all called true value where I got it and I was told I would be taken care of when I returned the truck I'm handed a phone number to call on a little piece of paper I now can't find it's ridiculous

cheryl C. 
Rating:
5.0

Customer did not leave a comment.

Adrienne D. 
Rating:
5.0

Customer did not leave a comment.

Ronda B. 
Rating:
5.0

I cant think of anything great location friendly service clean and efficient

Jim C. 
Rating:
5.0

Customer did not leave a comment.

PHILIP D. 
Rating:
4.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Easy pickup and drop off. Both fellas I worked with were very nice

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Chad H. 
Rating:
5.0

Owner Al, Good people, Great hardware good price super U Haul Dealer.

Edward G. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Can't think of anything everyone was friendly and efficient.

Jim C. 
Rating:
5.0

Always excellent service!! This is the only location I use! I use them a lot for taking my son to school and picking him up!

Laura Z. 
Rating:
3.0

I was upgraded to a larger truck for an unknown reason than needed which cost more in the long run.

Sheila B. 
Rating:
2.0

Customer did not leave a comment.

chasity D. 
Rating:
5.0

Customer did not leave a comment.

LOC P. 
No reviews have been submitted for this location.

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