Customer Reviews for Willo True Value
(U-Haul Neighborhood Dealer)

1,919 reviews

36200 Euclid Ave   Willoughby, OH 44094
(E Of Rt 91 Next to Lake West Hospital)

(440) 942-3114

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 11 am - 4 pm
Special Operating Hours
  • 5/30/2022: 8:30 am - 3:00 pm

Services at this Location:

Contact Us

(440) 942-3114

36200 Euclid Ave
Willoughby, OH 44094
(E Of Rt 91 Next to Lake West Hospital)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 11 am - 4 pm
Special Operating Hours
  • 5/30/2022: 8:30 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Service was most excellent.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

PHILIP D. 
Rating:
4.0

nothing!

Jeana P. 
Rating:
5.0

Customer did not leave a comment.

Kristin L. 
Rating:
5.0

Very fast, professional and considerate. Best location thus far. Very helpful with extending time for the truck rental. Thank you.

Lakechea B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

The truck was clean and ready when I arrived. The customer service representative was friendly and helpful.

Ronda B. 
Rating:
5.0

Customer did not leave a comment.

Carmen R. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

I Dropped the trailer off after hours . It was clean and exactly the way it was when I rented it .i have pictures, but I was still charged a $15 cleaning fee. There was absolutely nothing on the trailer to clean. I have messaged the store and have not received any response.

Alton B. 
Rating:
4.0

This was a simple check-in from the u-haul app. No people were communicated with. That worked fine and was easy to do

ROBERT K. 
Rating:
5.0

The people at Willo True Value were really great and friendly, they were very busy but too busy to greet you and help you with everything.

Gail L. 
Rating:
5.0

Customer did not leave a comment.

MAURICE H. 
Rating:
5.0

Service was awesome. No changes needed

David M. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

These guys made it easy. I was completely satisfied.

Mark H. 
Rating:
5.0

Very helpful in getting exactly what I needed for the job

John W. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

donna R. 
Rating:
5.0

The truck is excessively dirty, the driver room was not cleaned at all. Smoke smell.

sining W. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
2.0

When my husband walked in to pick up equipment, approx 8:40 the woman at the front said something audible along the lines of "jesus christ" like she was upset that a customer came in her store. My husband was treated like an idiot and at first the lot guy said we dont even have a piece of equipment like you need. My husband had to say, yes you do. I saw it out there. Not a great experience at all. I am sure they are used to morons renting things but expected to be treated better

Kevin S. 
Rating:
5.0

I don't think any improvement is needed, because everything was just fine. The customer service gentleman was very helpful and friendly and it was a pleasure doing business with uhaul.

Alex H. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

EVERETT A. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Everything went quickly and well. Staff was friendly and truck was clean and in good condition.

Michael D. 
Rating:
4.0

What's the point of a reservation, when the trucks are given away? This location was the THIRD location we were directed to…which pushed us 2 hours behind schedule. What's the point of telling the customer to expect a confirmation phone call by 6pm on Thursday…and not NEVER call or leave a voicemail? No one was at the first location on Station Street…the clerk at the location on Munson took 10 minutes to ACKNOWLEDGE us (and we were the ONLY customers)!!!!!!!!!

Kathleen C. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
5.0

I always request this location when renting. The hardest trailer to get though is the smaller enclosed 8 foot trailer. Anywhere it seems. You need to build more into your rental fleet.

Mark G. 
Rating:
3.0

My uhaul was very nasty mouse poop wet paint in chunks tried cleaning it up couldn't get it all called true value where I got it and I was told I would be taken care of when I returned the truck I'm handed a phone number to call on a little piece of paper I now can't find it's ridiculous

cheryl C. 
Rating:
5.0

Customer did not leave a comment.

Adrienne D. 
Rating:
5.0

Customer did not leave a comment.

Ronda B. 
Rating:
5.0

I cant think of anything great location friendly service clean and efficient

Jim C. 
Rating:
5.0

Customer did not leave a comment.

PHILIP D. 
Rating:
4.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Easy pickup and drop off. Both fellas I worked with were very nice

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Chad H. 
Rating:
5.0

Owner Al, Good people, Great hardware good price super U Haul Dealer.

Edward G. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Can't think of anything everyone was friendly and efficient.

Jim C. 
Rating:
5.0

Always excellent service!! This is the only location I use! I use them a lot for taking my son to school and picking him up!

Laura Z. 
Rating:
3.0

I was upgraded to a larger truck for an unknown reason than needed which cost more in the long run.

Sheila B. 
Rating:
2.0

Customer did not leave a comment.

chasity D. 
Rating:
5.0

Customer did not leave a comment.

LOC P. 
Rating:
5.0

Customer did not leave a comment.

Gerardo A. 
Rating:
4.0

Them to take the time to clean the inside of the trucks plus the back of the truck was dirty. Make sure the UHauls are clean.

DARLENE R. 
Rating:
1.0

Couldn't provide anything but the trucks and dollies that i ordered. Truck had just about a quarter tank. Not clean but not disgusting

Seth H. 
Rating:
5.0

The tall black gentleman, I forget his name, went above and beyond for me. One of the lights on the uhaul was not working so he took the time to troubleshoot the issue, which was not a simple one. He was professional and knowledgeable.

ANDREW I. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Very helpful with my questions and exceptionally friendly. Great experience

Andrea G. 
Rating:
4.0

Have uhauls cleaned off.

John B. 
Rating:
5.0

Customer did not leave a comment.

VICTOR A. 
Rating:
4.0

Customer did not leave a comment.

Mike A. 
Rating:
5.0

Customer did not leave a comment.

arturo G. 
Rating:
4.0

Customer did not leave a comment.

Emily R. 
Rating:
3.0

The trailer was not ready at the time of pick up. It was buried in snow and plowed in. I had also reserved 2 dozen furniture pads which the location did not have available.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

SHEILA J. 
Rating:
5.0

Customer did not leave a comment.

GREGORY D. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

Customer did not leave a comment.

Lindsey B. 
Rating:
5.0

Customer did not leave a comment.

Elliot W. 
Rating:
4.0

Truck had muffler issues and the bed and cab was dirty with debris

susan T. 
Rating:
1.0

The entire process was a mess. No one was masked in the store, and the process felt so haphazard. Th person checking me in had to get up and go grab a dolly and furniture pads for me, then told me the truck was around back and handed me the materials. I had to walk them back behind this huge building to find my truck that was completely iced over with no ice scraper, the rear door was iced shut, so I had to kick the ice to dislodge the locking mechanism to throw the dolly and pads in the back of the truck. The fuel was below where they told me it would be, as well, but at that point I was too far gone with everything and late to meet my friends who volunteered time from their busy day to help me move. I am not one to complain, but I had to this time around. I will not be utilizing this location again. Thank you.

Jeremy L. 
Rating:
5.0

They are not very friendly there

Susan T. 
Rating:
5.0

Customer did not leave a comment.

Vicky G. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Ralph C. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Louis H. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER KATHLEE M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
3.0

The attendant was nice enough to hook up my trailer but was not instructing me as he did so. I found it curious that there was not much explanation on things. I've found the personnel at this location to be gruff and not nice at all. The right fender on the trailer was damaged which did not allow for latching the rear door open.

MARK D. 
Rating:
4.0

Customer did not leave a comment.

AMANDA P. 
Rating:
3.0

Customer did not leave a comment.

AMANDA P. 
Rating:
5.0

Customer did not leave a comment.

Tonya B. 
Rating:
4.0

Customer did not leave a comment.

ELMER K. 
Rating:
5.0

Customer did not leave a comment.

MEASHELL M. 
Rating:
5.0

The guys at Willo True Value are amazing, fast service and always a great rental experience!!!

SHAWN K. 
Rating:
5.0

Customer did not leave a comment.

Priscilla C. 
Rating:
5.0

Customer did not leave a comment.

CAROL G. 
Rating:
5.0

None

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

RALPH L. 
Rating:
5.0

Customer did not leave a comment.

Deshawn R. 
Rating:
3.0

Customer did not leave a comment.

Pamela R. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Keep up the good work!

James O. 
Rating:
4.0

Inside trailer was a pile of grease that should have been cleaned up I did not see it and set a tie down strap in it and ruin the strap. Trailers should be inspected before they rent it out

ALLAN C. 
Rating:
3.0

Customer did not leave a comment.

JERRY B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Jonathon B. 
Rating:
3.0

Friendly and experienced staff. Ordered a 26' foot truck but got stuck with a 15' foot truck which wasn't their fault. Previous renter didn't return in time.

Steven V. 
Rating:
5.0

Was perfect for me! So nothing need to be changed in my mind

Corey W. 
Rating:
5.0

Customer did not leave a comment.

PHILIP D. 
Rating:
3.0

Truck was dirty with dried spilled soda on the cab floor. Also they didn't have all the blankets for which I prepaid. Service staff was nice.

Ralph M. 
Rating:
5.0

They were very accommodating. They helped us open the back and taught us to pullout the loading dock and lock the back.

Jean U. 
No reviews have been submitted for this location.

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