Customer did not leave a comment.Robert M.
Customer Reviews for Yanceys Sandblast
(U-Haul Neighborhood Dealer)
Gardena, CA 90248
(W of Normandie Ave)
Services at this Location:
- Monday - Saturday:
9:30 am - 1 pm / 2 pm - 4:30 pm
Special Operating Hours
- 8/13/2022: Closed
- 8/20/2022: Closed
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They have a small selection, but there's no waiting, which is a big plusnikola Z.
Its a close and convenient locationSam D.
Customer did not leave a comment.LaVette N.
When we rented here, we were unaware of the self service type thing or even how to do it and the lady was not much help. Once we figured things out, we were able to get in and out quickly.Sualupe S.
U-haul called 3hrs before scheduled pickup to tell me they didn't have the truck I reserved (26ft) 3 weeks prior, and said all they could give me was a 10ft truck. I asked if would I receive a discount due to using a 10ft truck Id have to take 3x as many trips than anticipated, and she hung up on me. Called back and was transferred to scheduling to end up with the same rude representative who hung up on me again. I scouted all u-haul locations, and ended up finding a 20ft available with Yancey sandblasting. She was very helpful and better than u hauls direct representative who stated their wasn't a truck bigger than 10 in Los Angeles. Deal with local providers and never book online with Uhaul, they will cause you pain.William B.
The building was sketchy looking and looked like a run down falling apart old house with a security gated door that was locked. I had to call out for someone to come to the door. They did have plenty of trucks to rent though. Renting was quick and easy. Everything was done through the phone, no physical paperwork.Mireya D.
Thank youLINDA H.
The truck was dirty, If I were to leave it dirty I get a charge of 25, I cleaned it because it was given to me dirty, I should get the $25. If I would've left it dirty you probably would've charged me instead of the actual culprit. The ashtray was dirty as well, so much for smoke free vehicles.Anthony M.
I did not receive the dolly or the furniture bag I had requested. Yet they charged me for it.Anthony S.
Customer did not leave a comment.Luis G.
Customer did not leave a comment.Anthony M.
Always grateful to Delia Yancey for scheduling our reservations. We've been her customers for many years and look forward to many more. Thank you!Marco H.
Lady came to the door and told us to â€œhold on because she didn't know what she was doing and her â€œher customer serviceâ€ wasn't that great todayâ€. We told her we had already done the check in and uploaded our license and paid for insurance so it shouldn't be to much to do. We returned the uhaul and the following day was charged DOUBLE. They charged us for 70 miles when we only drove 44.5 AND charged us $78 for fuel even though we put the gas exactly back where it was!! I tried to contact her and she said â€œI'll look at it and call you backâ€ never called me back and doesn't answer the phone. Uhaul really needs to look into this location there are tons of Yelp and google reviews with very similar stories. Wish I would have seen them before hand I never would have accepted this place when the original uhaul called me and told me to go there instead! I've had over 50 uhaul rentals (I used them for contract work) and I have NEVER had an issue at all let alone something like this. Now me and my family are out of $120 because of this scammer!!! And I can't dispute it with my bank because it'll ruin my rental abilities with Uhaul.Ronald W.
Their is so many hidden fees they don't tell you about went from getting a truck that is $39.95 and only used 39 miles x $1.39= $54.21 and ended up getting charged $201. They charge you gas plus $30 extra for them filling up. This was. My first time ever renting a Uhaul but was not given a break down of all the extra charges they need better communication with customersAlex G.
The best costumer serviceBeatriz A.
Customer did not leave a comment.Toshifumi K.
Customer did not leave a comment.Alex T.
Better customer service Not very friendly or helpful Would not recommenderic S.
Staff is very polite and helpful.siu L.
Customer did not leave a comment.ANEEL W.
Customer did not leave a comment.vickie M.
The Air-conditioning did not work. It's disappointing that you can't even have power windows or door locks.Charles M.
I actually requested to pick up at 8 at ak power. My reservation was moved to Yancey which didn't open until 9 delaying things. But overall things went well.Edward F.
The lady running this place is amazingCRUZ S.
At the time of my pick-up the U-haul site was down so I was delayed almost an hour. Not happy with the overall experience with U-haul. The employee at my pick-up location finally decided to check me out manually.Jennifer B.
Customer did not leave a comment.GABRIEL H.
Customer did not leave a comment.Tina P.
Loved the mobile experience and how easy it was!Julian S.
Customer did not leave a comment.Jared O.
Truck gage was running high. Truck needed a wheel alignment. But it did get the job doneMichelle B.
Customer did not leave a comment.Paul G.
I don't know why they charge me for cleaning if it was clean. That day was raining, maybe for that? The lady at location doesn't have any experience to hook the trailer, I did by my self and I was not sure if it was ok. Unfortunately I will not rent for this location anymore.Tiago G.
Customer did not leave a comment.Kevin P.
Customer did not leave a comment.Wandra C.
Make sure when you give credit to a rental (because my vehicle wasn't available), please note that in the account please. It's time consuming when the check out can't locate the credit. Thank youMINH N.
Service on this rental was excellent. Reservation and checkout were quick and easy. Will definitely come back. Thank you!Marco H.
the only thing i did not like is that Uhaul had change it fueling the gas in the vehicle was under 1/2 tank when returning the vehicle the fuel will either have to at the same level as when customer received the vehicle or pay premium fuel price. Im use to going over get the vehicle and head out to what I have to do its an inconvenience to have to go and fuel up then head out.Tom T.
Looks like the charged me for the dolly that I did not get to use and the cleaning fee when the truck was clean.Theron T.
Customer did not leave a comment.BRYAN M.
They didn't find my reservation on the system. # 24435665RALPH D.
Customer did not leave a comment.CHRISTINA S.
Very friendly and good customer service.Julio A.
Nice people!THOMAS W.
The attendant never came out from her building to talk to me about the features of the truck, like where to find the gas tank, etc. The service was nothing more than "here's the key, don't bother me." On return, I tried calling the store from the gas station to find out where the gas tank was. No one answered. I tried calling the general UHaul number and a recording told me that there was a 50-minute wait to be helped. I found the plate for the gas tank. Then I luckily stumbled on finding the way to open the plate. When I got to the store no one was there. They had a sign that said I needed to put the key in a metal box mounted on the door or I would be charged $30.. The key was a modern key that was too large for the narrow slot to fit . The general UHaul number again told me there was a 50 minute wait. I was frantic. Luckily, about 20 minutes later, a friend of the owner walked over and opened the door. Never again!Joseph M.
First of all: THERE ARE NO U-HAUL TRAILERS AVAILABLE FOR ONE-WAY RENTAL IN SOUTHERN CALIFORNIA! I HAD A RESERVATION FOR A 5X8 TRAILER AND WAS TOLD THEY WOULD CALL ME TO TELL ME WHERE TO PICK IT UP 2 DAYS BEFORE I WAS SCHEDULED TO DRIVE BACK TO MY HOME (NOT IN CA). THEY DID CALL 4 DAYS BEFORE AND INFORMED ME THAT THERE WERE NO TRAILERS OF ANY SIZE FOR ME...TOO BAD! I COULD HAVE RENTED THE TRAILER IN MY HOME STATE, PULLED IT TO LA, CA, KEPT IT FOR 2 WEEKS THERE PAYING A DAILY FEE AND BROUGHT IT BACK TO MY HOME FOR LESS COST THAN RENTING 1 WAY...IF THEY HAD TOLD ME IN ADVANCE THAT THERE WOULD BE NOTHING AVAILABLE!!! I ENDED UP HAVING TO RENT A TRUCK AT MORE THAT TWICE THE TRAILER COST. Regarding this pick up location: I arrived at the agreed to time to pick it up but the sign on the door said "Closed". I knocked and got no response. Finally someone walked by the door and I asked for help. She asked my name, disappeared through another door and a couple minutes later came back . She opened the screen door slightly and handed me a key and told me I could take the truck. I asked for the paperwork and she said there was none. I asked if previous damage was noted anywhere and she told me I could check the truck. I checked the truck and took pictures of each damaged area and we left.Stephen C.
the vehicle was clean . there was damage to the side mirror and minor scratch and dings throughout the vehicle which is expected overall the vehicle works great and customer service is great.Tommy T.
Uhaul changed my originally scheduled pickup from another location because drop off time was not compatible. In the process they changed my request for a box truck into a van, and deleted my insurance. Yanceys was acommodating, though, and I was able to change it back to a truck and add the insurance again. Everyone I spoke to were cordial. This location does not check the truck at the time of pick up and drop off, so you will have to go through taking pictures on Uhaul.com yourself.CHUYOUNG S.
Customer did not leave a comment.ROBERT T.
Customer did not leave a comment.larry M.
They have to make notes prior to renting Like the gas? I have a picture of the fuel gauge restored but still she charged for six gallons and thirty five miles I drove eighteen miles onlyHAIM W.
Customer did not leave a comment.GILMO P.
Customer did not leave a comment.BRIAN B.
Not professional serviceJAMES C.
Customer did not leave a comment.MASUMI M.
Customer did not leave a comment.VICTORHUGO S.
I was charged for two days when I only have a 24 hoursPAUL R.
Customer did not leave a comment.ANTONIO M.
Customer did not leave a comment.GAIL B.
Truck was a disaster kept stalling and braking by itselfJACOB G.
Train your third parties for better service.JASON PAUL-MATTH E.
I reserved a truck for mobile pickup at 9am. I even have the email that shows I was guaranteed a truck by 9am. When I arrived ahead of time, and tried to pick up my truck, it told me that I would have to do in-person pickup at 9:30am because this location did not set things up for mobile pickup and did not think to contact me about the change.KALEB K.
I would recommend because I am renting a UHAUL and not paying for a fancy experience. The lady who got me the truck was nice, but I actually think they lived in the little building where trucks are stored.Hollie V.
Customer did not leave a comment.KEITH S.
Customer did not leave a comment.HECTOR A.
Have RefreshmentsJay C.
haven't received a bill receipt. I'd like to know how much I paidGARY W.
Customer did not leave a comment.Isik K.
Had 2 pm pick up time, no one at location Person showed up at 2:15, was not allowed In office reserved pad, not in truck. This location Not very professional.ANTHONY F.
Customer did not leave a comment.Umawan C.
I would avoid this U-Haul Dealer. I normally use a Dealer near my home but they were out of what I needed. Arrived to pick up a trailer at this Dealer and was told by a VERY CONDESCENDING woman wearing a mask that you could not understand that there was no one available to help me and I'd have to wait 45-50 minutes for that person to return. She also wanted to carry on all business behind a locked Security Door on her building. I found two Trailers and after measuring both found one several inches longer and in MUCH better condition. I asked if I could use that Trailer and the woman said NO, that trailer was for one way and the terribly beat up Trailer was used only for Local. Not understanding this logic and being on a very tight schedule I managed to get the crappy trailer hooked up MYSELF and left, and just prior to leaving was told there would not be anyone at the yard to accept the trailer the next day but the gate would be open. I returned the Trailer the next day and after being careful to get the trailer in basically the same place I picked it up from, nice and straight and leaving plenty of room between vehicles on either side. I unhooked the trailer completely and was just about ready to leave and the woman (who said she wasn't going to be there...) suddenly appears from her little house and tells me "no you need to move it over there", pointing to the other side of what I believe was her personal car parked in the Trailer storage area. I got pretty ticked off and left. I was given NO paperwork or receipts for the rental. If I could give them ZERO Stars, I would. I won't do business with them again.Andrew G.
Customer did not leave a comment.Stephanie M.
The trucks blocked the entrance and it wasn't clear where the door was. The pavement was uneven that I almost fell and I had an appointment to return the truck at 8 but it didn't open until 1030. There should have been more direction on how to return online. Called and was transferred to corporate on how to, but would have been easier since I was ready to return the truck the night before. Never got my receipt after returning the truck online. Still waitingAnael E.
The lady who checked me in was rood and not helpful at all. When she asked for an alternative number I said 310...She raised her voice and said ALTERNATIVE NUMBER. I said it is but it's the same area code. Then the truck was wedged between 2 others. I asked if they would pull it out for me and she said we don't do that. I asked if the truck was sanitized and then she blew me off and walked back into her office. If I didn't need the truck for work I would have walked away right there. I will never use that facility again. I rent a lot if trucks for work. It was terrible.TIMOTHY V.
Customer did not leave a comment.Joe N.
The van smelled very bad, like a horse or cow was in there.An L.
Customer did not leave a comment.THERESA W.
Customer did not leave a comment.JUAN V.
Customer did not leave a comment.THOMAS W.
Customer did not leave a comment.RAYMUNDO D.
Customer did not leave a comment.MARISOL V.
Nothing; Outstanding ServiceVinson D.
Customer did not leave a comment.AHMID RAJEEV D.
Customer did not leave a comment.Alfonso V.
They were the only ones who had what I needed after uhaul had no equipmentJUNIOR M.
The lady was unprofessional. Unable to assist in a professional manner. Very rude and condescending.TESSY V.
The service not professional like other place you had , just don't send me there next time ThanksJOE T.
Customer did not leave a comment.Juan D.
Opening the lock on cargo door was a nightmare,also the AC did not work, truck ran well and got the job done.Joseph P.
Customer did not leave a comment.JEFF C.
Customer did not leave a comment.HERWYN S.
Start with the extra equipment I purchased. It was not in the truck nor mentioned it given to me. I had to turn around 3 miles away and drive back to get it. This added 6 miles to my bill (that were never taken off). Then, upon returning, the agent had no idea what I was coming back for. I showed the agent my reservation number, picked up my extras, and finally got back on the road. The exterior of the truck had scuffs and scrapes that i photographed before taking the truck on the road, since there were no 'x' stickers on them i was worried i might be blamed and charged. I wasn't charged, but all peace of mind had already gone out the window.Clinton A.
First, the check engine light was on when I got the vehicle. It ran ok, but the brakes were nearly shot, which is scary in a 26 foot truck. The truck was physically in very poor condition. The interior had pieces of the ceiling falling off and everything was loose and old. This truck looks its age at 162,000 miles. Even though the truck was returned in better condition than when I took possession of it (I had to clean dirt off of the dash and steering wheel and there was garbage in the cab) I was still charged with a $25 cleaning fee after I returned it. As this was a contactless return, I was not told about this fee; it just showed up on my receipt. This is just a ridiculous attempt to extort $25 from customers. Hey, keep the $25. This location is perfect for me to rent from as it is close to where I live, however, I won't be using this location again. Taking $25 from me just cost you a lot of future business.KRISTOFFER L.
Customer did not leave a comment.Luis M.
Customer did not leave a comment.SEAN U.
This location has friendly staff ad good equipment.LUIS D.
Customer did not leave a comment.APARAJITHAN R.
They charged for two days even though we returned at the end of one day. They did that for the last to time. I called left message but nobody returned the call.Kevin U.
I would recommend it to friends I know who don't care about the cleanliness of the trucks.Jorge G.
I reserved a 17â€ truck a week in advance, when I arrived they did not have the truck, and she was extremely rude about it, basically telling me to go elsewhere, I told her that uhaul said the reservation is guaranteed or $50, she did not care, telling she doesn't know who will give me that promise, she offered me a smaller truck, I took it as I didn't have any options as I had an appointment to move my stuff at 11am, and no other uhaul had a truck available at that time same day. I reserved the truck for 6 hours, but she said she will not rent it to me unless I bring it back within 3 hours or she will charge me a $50 penalty, I took it only because I had no other option and had to rush and pay for extra help to move my stuff on time. I will never refer this location to anyone, as the agent was EXTREMELY rude and not helpful.MOISES C.