CLEANING FEE FRAUD I'm sure, since I just found similar reviews with the same issue from this location. They charged me $25 cleaning fee, but I left clean truck. I did a video record of the whole truck after to prove anything. So when I saw this fee I was 100% sure, this location is scammer. I left a claim about the fee. Uhaul asked me to send proofs. Then I had a phone call from uhaul manager. He sent me a photo, what they sent to show "dirtiness". And it was the trucks tail, something totally ridiculous. The very end of the back inner space ramp. I would say nothing is wrong, but you can see 2 little spots (2inch diameter) of something. I'm not sure, dirt, old trace, mark, sticker leftover. No normal human will pay attention. Like, make a photo of a spot of any truck and then try to decide, what you can call "dirt" here. The uhaul manager decided that I left shoe traces there (what I never did). But he said It's not something to charge for. So uhaul reimburse me this fraudulent cleaning fee, what I'm grateful for. But I'm not grateful that I spent like 1.5hours total to solve it. So never go there. Or take really good photos and video of the truck (better with professional light and camera 😆) One more thing just in case. I saw a tow truck riding across their territory. So, never park at Uhaul locations.
Oleg S
Yanceys Sandblast
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gardena, CA 90248
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Customer Reviews
- 3.5 Average Customer Rating
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Great customer service and good price. The location has very large potholes though.
NAOMI SThe parking lot desperately needs to be fixed and the dolley was missing a setscrew so it was pretty much useless for the most part.
MITCHELL LDelia was so kind and competent dealing with my mobile order despite some technical issues I had with the app. She is someone you want to work with as she is able to problem solve well. She made a difficult process so much easier and Delia has such a positive attitude. Will rent from here again.
ELIZABETH CNothing comes to mind at this time. Thank you.
MARCO H