When i got there for my 12:45 appointment, I arrived at 12:35. I was told hang on, let me see if someone is here to help me load because they might be out to lunch. I had an appointment. Then i guess i needed to take a picture of my license but i was having trouble with the u-haul site letting me upload it. She tried to do it for me after my failed attempts and she said she couldn't do it either, she told me to come back tomorrow. I told her i'm not leaving without the trailer, i needed it today not tomorrow. Then the guy hooked up the trailer and I drove off. My family member said the lights weren't working. I went to check and the ground wire was broken off the plug so i had to splice in a ground wire. Then i went to take the trailer back and the office was closed. The worker i found walking around told me to drop it myself. leave it, no check out. and i had to pay for all this. I guess u-haul motto is do it yourself and pay me.stephen M.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Gardena, CA 90248
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- 3.5 Average Customer Rating
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She told us to put the key in a box that did not fit the key, reported the truck missing because the key was not in that box, and refused to answer calls the entire day to resolve the issue. Also a very poorly kept building and lot. Would not recommend.Chase H.
Huge potholes through out the yard, not to mention the distributor had no communication skills what so ever! Total Ghetto experience!Michael B.
Dirty storefront that was unwelcoming only to be met by an unfriendly, rude woman. I've rented many uhauls over the years for moves and this place was the worst experience ever. She had the door/gate closed and yelled out to me to put the keys in the box and scan the QR code to self return the truck.Bianca C.
Clients are made to stand outside of establishment and are not allowed indoors. Woman in office said there was no-one to hook up trailer and to comeback in an hour despite having appointment. She became irate when told that was not possible. Trailer was old and had non working brake/signal lights, staff did not notify and gave thumbs up. Trailer had gaps in floor that allowed water in. Furniture got wet during summer storm. Trailer did not have a jack stand to hook and unhook, it is to be manually lifted making it very difficult to do alone.MARTIN M.