Customer did not leave a comment.LARRY C.
Customer Reviews for 1 Stop Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Got charged for fuel despite leaving it at over a quarter of a tank.Devin S.
Customer did not leave a comment.Akisha W.
Customer did not leave a comment.Jake C.
Customer did not leave a comment.Ryan G.
The truck was dirty NO COVID protocol. I called to file a compliant, but the hold was more than 30min.... I was scheduled for a regular truck that location does not have regular trucks.... This was a horrible experience.I will be contacting customer service for a full refund.ROCHELLE C.
That place is a liquor store by the airport with gang bangers hanging around out front drinking beer in the morning and smoking cigarettes by gas pumps. Nobody explained the program or anything about the rental. Horrible customer experience. Horrible customer service - I am going with Penske at Home Depot next timeChristopher A.
Customer did not leave a comment.Rowan M.
Easy to get in and out. The people were niceTARA K.
Customer did not leave a comment.BRANDON F.
Customer did not leave a comment.Robert H.
Hello, I was charged an inaccurate amount of $85 to my debit card from Uhual. I returned my U-Haul truck on Time, and let Uhual know I had trouble completing the trip on the app which led to them charging me for an extra day. On top of that they also charged me an extra fee which I wasn't able to dispute because I had to withdraw money from my account so they wouldn't unnecessarily charge me. I already paid for a full day, and they charged me twice and I need the $85 charged to my account returned to my card please.Andew H.
Customer did not leave a comment.Celetta W.
Customer did not leave a comment.Karl D.
Kind of a sketchy location that's by a gas station Generally speaking I wouldn't recommend anyone go to this part of DallasSaif M.
UHaul is like a family friend! I always call you first. I have a hard time reserving online. I had to go in person and got help from a very kind lady in your kingwood store. She was a life saver. I cannot remember her name, maybe Melissa. she went out of her way to help me rent a uhaul in Dallas! Love uhaul.Sharon L.
The location could use other truck options but they were the only location that had the 15 foot moving truck i needed.Sean P.
Clean vehicle, as it had hay all on the floorboard. As well as service the transmission and brakes..Kevin M.
Customer did not leave a comment.jody S.
Customer did not leave a comment.John P.
Customer did not leave a comment.ARTEMIO P.
U haul itself needs to improve their customer service.Mike Z.
Customer did not leave a comment.JOEL D.
Customer did not leave a comment.John L.
The truck size I ordered was not there(unavailable). The appliance dolly I paid for was also not available, it made moving my washer and dryer from the 2nd floor apartment difficult.MAURICIO N.
Customer did not leave a comment.John G.
Customer did not leave a comment.Christopher F.
Vehicle cab was filthy, still had food containers in it, and reeked of cigars. I cleaned the cab of the loose items, but did not wipe down the spilled soda or blow out the cigar butts and ashes. Cargo area had to be emptied of previous users clothing and rusted tools. Clerk helped me rake it onto the ground and was embarrassed by conditions (the sole redeeming personal interaction I had). I later swept and mopped this area before I loaded. Check engine light was on for entire 340-odd mile trip. I should never have accepted the vehicle. A mistake I'll not repeat. I sMALCOLM M.
Customer did not leave a comment.Andrew B.
Customer did not leave a comment.Kristopher T.
Customer did not leave a comment.CHRISTOPHER S.
Customer did not leave a comment.Robert J.
Customer did not leave a comment.CHRISTOPHER S.
not friendly or accomidatingtabathia V.
U-Haul's computer network was down, which jeopardized my schedule to meet professional movers. Even though I completed my online registration, arrived 20 minutes early, it took two hours to process my transaction. It was not the fault of personnel at 1 Stop Mart. The guy three was very apologetic. He even offered my daughter and I free refreshments while we waited. However, there should be a backup system for such occurrences. How did the company function prior to electronic technology.Naomi S.
Customer did not leave a comment.nepthali M.
Not a safe locationMarissa B.
Only two trucks available and it was dirty on the inside and the truck had a mechanical problem while driving.Jonatan A.
The area is incredibly sketchy and unsafe. Please add more lights or cameras for the appearance of someone lurking in the shadows.Kameron C.
I have been doubled charged for my rental. 1st charge is correct for a 24hour rental and the 2nd charge is for a 48-hour rental. The second charge is incorrect.Teresa M.
Customer did not leave a comment.michael D.
It's kind of a sketchy area. I'm glad my husband was with me. We picked up the truck via the U-Haul app as to not have to go inside the store. There was no box to put a code into like we were told. Had to go inside and talk to someone. They couldn't find the key. Finally found it in the return box. The we had ordered 2 furniture dolly's. They only had 1. The lady helping us called another U-Haul and sent us to them. Only she called one U-Haul store and sent us to a different one. It was not a very good experience. I ended up running at least an 1hour behind time with people waiting on me to be able to load the truck.Joel L.
Customer did not leave a comment.Michael S.
This was in a unsafe part of town. Location has an illegal installation of slot machines, a gas station without gas, no functioning toilets. Totally unsure if they follow any U-Haul protocolThomas B.
It was easy access and a good experience. If they had a van it would have been even betterJoseph I.
I was over charged for gas, and service fee, I try To contact customer service and was told I'll be contacted back and no one has contacted me. Worst service and Expensive. There is no reason I should be charged $188 to rent a truck for less than 3 hours.Yonatan H.
Customer did not leave a comment.Terry W.
Customer did not leave a comment.James A.
Customer did not leave a comment.Rosa B.
Customer did not leave a comment.Penny R.
Truck was fine, though slightly dirty. Vendor took a long time and did not know what they we're doing.Charles S.
Customer did not leave a comment.Edward M.
My reservation was all messed up. I was told this place didn't open until 10, however it was a convenience store that was open hours before. My reservation was poorly handled.Maria B.
Wind shield wipers where terrible and no windshield liquid. Made moving very difficult.harsha raghuveer A.
Training! The poor cleric had a computer system that was slower than molasses. I had rented 2 dollies but only 1 was there. He removed from order but took over 20 minutes. He could not print my contract. All in all I was there for over an hour.Darby S.
Service was okay and the location was very questionable area.Robert L.
I ordered a dolly. There was not a dolly in the uhaul. I need to be reimbursed for the charge.Deana F.
Customer did not leave a comment.Timothy S.
Customer did not leave a comment.Breana W.
Truck was covered in bugs, couldn't see out of the windshield. My first stop was to a hand car wash. It didn't help much but cleaning the windshield at gas stops helped. In addition the floorboard was covered in mud and several trash items. It took almost an hour (50 mins) to paper up the rental and I was the only one renting. Tried uploading photos to no avail. I have them should you want them.McGregor C.
Customer did not leave a comment.nauman Z.
I really hate that I chose this place to drop-off the truck....They had the audacity to charge me a $25 cleaning fee because bugs were on the front of the vehicle....I was outraged!!! The inside was clean, the truck was back full of gas, and the inside of the truck where the furniture was was in immaculate condition. I kept asking him to show me in the contract where it stated that I had to clean the front of the truck, and of course he could not show me. I left there fuming.......I need my $25 refunded for this ridiculous charge!!!!!Tammy S.
The guy that works in the morning during the weekend miss-informed me about the service. He stated "You can drop the U-haul anywhere, no problem" and that was not the case. I had to drive back to drop it at that location.. I called customer service but your customer service representatives sound like they are on death row and about to be executed - Totally miserable and unwilling to help nor explain. I do not remember the name of the lady I talk to but I can tell you with certainly that she needs a good fuck ASAP - what an attitude she had. Anyway, the guy that helped me at drop off was really cool and helpful.Joaquin C.