The van was not clean inside and outside
NINOSKA F
Customer Reviews for 102 Lexington Ave Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for your services and the only thing I would say is maybe they may need more equipment other than that great friendly service. Kindly thank you JEN
Jennifer DQuick and easy pick up
MATIAS CGreat service and a great truck — all in one! Perfect for the occasion!
DEBORAH BAlways attentive, courteous and efficient
Jessenia LCalled to ask for a refund about my truck not inclduing the hand trucks i paid for. Set the time for 3 PM yesterday and nobody called
Stephen MI drove onto the property and found a fairly chaotic situation where no one seemed to know who was in charge or whom to talk to. Some guy came up to me and requested my key and I handed it over. He said I could leave and that my receipt would show up in 30 minutes. I traveled back to St Louis only to discover that my rental was still active the next day. I had to call Uhaul support a couple of times and after two days, my rental receipt showed up. Very stressful. The drop off process at that location is chaotic. However, it was good to be able to drop off the truck in Manhattan rather than some place in the Bronx. Uhaul should make it easier to set the drop off location and the process more secure and convenient. The person who helped me at the pick up location was able to save me a lot of time and effort. Also, I was only given 123 miles which was insufficient for the trip. An extra 10 miles or so would allow for such issues.
John THonestly, I have no complaints about this location, so I have no suggestions for improvement. The staff was courteous and helpful, the van was available at the time I reserved it for, it was clean and relatively new, and the drop-off went very smoothly. Although the U-Haul office at this location was closed when I returned the van, since it is also a 24-hour gas station, an attendant was able to instruct me as to where to leave the van, and he took the key from me after I finished closing out the rental on the app. All in all, a very easy experience (much easier than when I rented a U-Haul last time in a Long Island City location).
JEFFREY RFriendly staff and a very efficient process. Pickup and drop-off were quick and easy. Great experience overall!
Yousof KThe app didn't work for the pick up and the location helped, but the problem was when it decided not to work for the drop off and I'm still not sure how it got processed.
Cristian PI use the 102 Lexington location frequently.
ALFRED LAttendant refused to accept the drop off even though it was contracted. I left the truck fueled and clean and keys in the box.
MATTHEW FI was charged an extra $20 after hours fee. However, this is not stated upfront. They did nothing extra to deserve an extra fee. I brought the van back, parked myself. And checked out in app. Just greedy charges
BERNARD MNot that great but not terrible
RYAN MNaturally a bit tight in space, but primarily install wireless, if only from/to uhaul.com to speed up check in
Thomas TGreat customer service from start to finish - easy!
Thomas YI drove the truck 80 miles. After finishing the move, I put in 7 gallons of gas. I was then charged by Uhaul for 4 additional gallons on the invoice. That means the truck got 7 miles to the gallon which seems ridiculous.
John RI can't speak to this location specifically but I am now making it my personal mission to tell everybody never to use u-haul. I cannot even begin to list all of the mistakes this company made throughout what should have been a simple move process. Behind the scenes U-Haul lost practically every single reservation or made a reservation then canceled it without telling us or changed the location or didn't honor a reservation or changed the names on the reservations and wouldn't let me talk to a customer service agent because my name disappeared off the account somehow. They also had my email wrong and on and on and on and on and on and on and on. Most of the customer service reps were excellent except the people in the scheduling office hang up on you if you complain about any of these problems. I will never use U-Haul again and neither should you. They also don't keep track of what movers have insurance and which don't which is shocking to me in a city like New York where I would think a lot of the buildings require insurance. I scheduled a pickup for example, for a certain time on the Upper East Side then they called me the day before and told me the closest place with that equipment was New Rochelle an hour away outside the city. And that was just the beginning of the fun.
JUSTIN NPerfect rental. We could not have moved without you. Fair price and great truck.
Howard SBy explaining things very well for the customer to be aware of any additional charge if incase dropping it off at a different location
EMMANUEL MTruck was dirty staff was rude Check engine light was lite and I was told to just ignore it and go
John PVery convenient! I will use this service again.
CHIN-SUNG LMore staffing would be good. There was a miscommunication about automatic pickup vs in store but that wasn’t a fault of this location.
AIDAN EVery easy, drove up parked, handed off the keys and walked away. Very easy!!
DARIN HBueno bonito y barato
RICHARD CVery helpful, and easy to return/park vehicle. I recommend over the counter renting instead of the app, both renting and return were done in the matter of seconds.
JUGOSLAV DGreat group of guys ,I was in and out with no hassle, I may rent again in a few days looking forward to the business relationship.
MANUEL CVery nice people and accommodating
CARLOS TI booked the Uhaul 10' truck. The truck was not clean at all, inside and out. It was a very old truck and did not even have a connection to charge my phone. The only thing was that I could get my job done and a few things done. However, it was not clean and comfortable.
ROHIT RIt was a great experience for my move.
KYLE BFill up the tank with gas at the pick up.
JEANMARIE KIt was understood that this was a Uhaul drop off spot. I'd imagine that picking up would be difficult with the tight parking spots around the small location that doubles as a gas station
Joe KThe staff was very rude
Varun MNothing! I was very satisfied with the service
Kevin JIt could have been a bit cleaner inside the van...
HENRY KVery friendly customer support
JOEL DDrop off was good too!
JOSEPH BThe blanket pack of 10 we ordered, was not at the location, a hand truck was added to the bill that we did not rent, this was sorted. The truck was mostly clean, with a few pieces of paper trash in it. The service was quick and efficient.
NARELLE SNot enough space at the facility vehicles too close together.
Aidan Mgo0d truck, good service, good deal. thanks
ELDWIN H:)
SHIHAN ZManager very helpful and comprehensive.
Leyla TThe staff is a 100 solid in and out outmost professional.
Hugo SEverything was great.
JOHN HSo far the service & charges was excelent Thanks very much
LUIS AI think the attendant that hands over the key should allow us to park our personal vehicles In the same spot we grab the uhaul. I had to waste like 20 mins of my time looking for street parking and then walk 15 mins to get the uhaul which took away time from my rental it's just not the best location for sure but also we should be able to park our personal vehicles on the property.
Edwin LThis experience was so seamless! I cannot say enough good things about it. I will absolutely recommend to friends in the city.
CALEB DHelpful and good service
SCOTT CWash the van! Otherwise, customer service was as good or better than one might expect.
Richard KConvenient location. courteous and knowledgeable staff.
Alan W