The online pickup/drop off process is far too tedious. The additional info requested was overkill and the calls and texts to both of my contacts listed was unnecessary. This specific location is extremely congested and the service was fine, but there was no skipping the line when picking up the keys, as it's a gas station with one employee.
Moving Truck Rental in New York City, NY at 102 Lexington Ave Inc
Moving to or from New York City, NY 10029? Get FREE truck rental rate quotes at 102 Lexington Ave Inc.
Get FREE moving truck, pickup truck and cargo van rental quotes at 102 Lexington Ave Inc
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from New York City, NY.
Cargo vans and pickup truck rentals in New York City, NY
U-Haul cargo van rentals and pickup trucks in New York City, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in New York City, NY 10029. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
My experience with U-Haul was very poor. I first emailed them directly before posting this, hoping to get a response. I did not. 1) The supplies I needed (1 queen mattress protector, 1 medium box) were located at a different U-Haul facility than the location I was supposed to pick up my truck from. I went to pick them up first, then once arriving to the location to pick up my truck, I see all the supplies I needed at this location. Someone had not done their inventory correctly. This cost me wasted time and money on two Ubers getting between the two places to pick up supplies and the truck, because it was raining. 2) There was no point in me making my appointment time. The U-Haul system was down and the attendant could not check me in or log me in to get my vehicle. I waited for a total of ONE HOUR to get my vehicle. In this hour, we a) called U-Haul several times, were told it was a tri-state wide outage, then told again it was a "nationwide" outage, then left on hold b) I downloaded the U-Haul app and started the U-Haul check-in process (which I had already done prior to arriving to the location, because the email from U-Haul said something like, "complete your online check-in to same time!" what a joke) to see if that would allow me to access the vehicle, as per the attendant's suggestion. c) the app left me on the 'awaiting approval' page during which I received no correspondence from any U-Haul representative. d) at this point, I was ready to cancel my reservation. I was told by the attendant's U-Haul rep (whom he called) that I could get a $50 credit for the inconvenience. e) whomever I spoke to at U-Haul (and this was really disrespectful) was very rude when I told him what had happened, he said abruptly that I would get my $50 credit, then hung up. He did not even ask for my name or know where I was calling from, or my Order #! 3) Because I was waiting for 1 hour to get my moving truck, I was now severely delayed in my moving schedule, and into traffic time in New York City. It took me an hour to get to and from my storage unit to my apartment, and because of traffic I had to take different routes that were longer mileage amounts. I specifically requested my vehicle at 2pm before traffic in NYC, but instead got it at 3pm, and it took an extra 2 hours for me to move because of traffic, AND I got charged for extra miles taken to avoid this traffic. 4) The venue that had these U-Haul vehicles was a gas station. This is NOT A GOOD LOCATION for U-Haul either, given that a million different things were going on while I was trying to get my car and the U-Haul system was down: people coming in to get snacks, gas, and there was a car service center so people also coming in for getting their tires fixed, etc. The phone was ringing off the hook. The attendant was not focused on helping me fully and was frustrated. We got in a disagreement and it was very uncomfortable for me. U-HAUL DID NOT HELP ME AT ALL, we had to wait for the system to reboot and let me put down my credit card before I could take the car. The whole ordeal was so unpleasant. This was absolutely unacceptable.
I didn't want to go to this location but apparently were no trucks were available at west 23rd street, because it is physically impossible for a uhaul employee to drive the truck to the location the customer ACTUALLY booked.
I paid for a hand truck to be included in my van, but it wasn't there so I don't want to pay for it. Thanks
The fact that I cannot return vans to a different location is incredibly inconvenient and much more expensive. What I was told on the phone, and what I saw online VS what happened in store was totally different. This was a miserable experience, added $200 and 6 additional hours to my trip. This location needs to improve.
They didnt have the furniture pads I requested. Having stock of those items would help.
Great customer service
I ordered a dolly and a stack of blankets. Neither of which I got. Can I get a some sort of kick back?
just to be honest
The van had garbage (rope, empty bottles of water, cigarettes, papers) and seemed not well maintained
I was happy that the location was convenient. I would have given this location 5 stars but the attendant was giving me a hard time to get the keys. Thankfully the customer service from U-Haul helped me but it was very unnecessary. He was asking for more proof than U-Haul required and that made me lose time in the time frame I had to move out. Overall truck was great and U-Haul customer service was awesome.
Attendant in the office should wear a mask. Otherwise, everything was fine.
It took over 30 minutes to complete the process online to actually get access to the vehicle. This seemed excessive and should be completed during the actual process of renting the vehicle.
The furniture dolly was not there
My reservation was for 8am, but this location, one that I was switched to last minute for the pick-up, did not open until 9am. Someone did come at 825am and I was able to pick up my truck, but I was late by 10 minutes to a running clock for the start of the move out for the hired mover's 2-hour period.
This is the 2nd or 3rd time I have been charged for extra gas when I returned the truck with more gas than it had when I started. I told the attendant that there was less than half and when I took it out. I showed him the picture of the gauge and he said no problem return it with the same amount. I returned the truck with the same or more gas and I was charged for an additional 2.5 gallons.
Drivers side headlight was out, which we discovered as soon as it got dark. The battery was low, and each time we turned the truck on, it sounded like the ignition wouldn't turn over. I'm surprised we didn't get stuck in the middle of no where. Drivers side windshield wiper didn't work. Overall......really unsatisfied for paying over $1200.00 USD.
I paid for a furniture dolly but the uhal rep would not let me take it because I wasn't returning the truck to the same location and it was apparently "his property". You scamming assholes can't charge me for equipment then not let me use it.
We were able to select a pick-up time of 8 am, but when we arrived found out the store did not open until 8:30 am, which set our move back on a tight schedule.
NO Complaints - Thank you for your service
The experience was seemless and everything went smoothly. Staff was pleasant. Thank you.
Quick, efficient, competent service. That's a rarity these days but it happened at this location. Thank you.
Requested dollies and they were not available. Otherwise a really excellent experience
The gentleman at the location was great. He was dealing with many customers and handling everything by himself, doing a great job. Give him a raise. As to your "online process": Rude, slow, illogical and deficient. When a customer arrives to pick up their truck, all they should do is get the key and leave. Why the hell are you asking for more documents that you 1) did not mention before and 2) had ample time to request during the on-boarding process. You are a joke, and an insult to your customers and anybody that has spent 1 day learning about process work-flow and management.
The fellow who managed the transaction was helpful and understanding. Being that the location is in a gas station on a corner lot in Manhattan, it wasn't that easy to pull out onto Lexington Avenue. That is the reality of being in the city. But once on the street, it was an easy drive.