Customer Reviews for 102 Lexington Ave Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 102 Lexington Ave Inc

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Chasitie C.
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Absolutely nothing! the gentleman working at this location is incredibly helpful and I've booked a truck twice this month from this location because of the excellent customer service! I would highly recommend this place to any of my friends or family members! Thank you for making this experience amazing for me!

JAMESG G.
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Customer did not leave a comment.

MARLA C K.
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Customer did not leave a comment.

Richard L.
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The pickup truck was not so clean. The gas tank was 1/2 full, it had some big dents on the body, and the back had not been cleaned out.

Noll S.
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Customer did not leave a comment.

TAYOU L.
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The materials i requested such as dolly and padding were not available so why was it even offered as an option. No communication about the truck or instructions.

Susan I.
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Let me know in advance that location doesn't have requested equipment (dollies) available.

Shirley R.
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The staff do not speak English. It was very difficult to communicate because the men did not even want to make an effort to communicate. All they kept saying is “no English”. I had to use my google translator.

Narciso C.
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Convenient location and helpful personnel

EMILY HARPER K.
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This location is trying to charge me to damage to the vehicle I rented that was there when I got it. They called me the next day and told me about the issue and I explained that it was like that when I picked it up. They said they would call me back. They never did. Instead they charged my card an additional amount without my authorization or any kind of documentation. I do not believe I am responsible for the damage, and even if I was this is not an appropriate way to handle it. I'm going to file a complaint with the BBB and the NYAG if this is not resolved and I am not refunded the full amount.

Esknder H.
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Everything is good

GARYFRANCIS B.
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Provide a receipt when the vehicle is returned,

Christopher V.
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Easy pick up and the gas station attendants were super helpful

Bridget M.
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Customer did not leave a comment.

MARIA O.
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Customer did not leave a comment.

Anthony M.
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They upgrade my truck without hassle. After I realized the truck I reserved was to small. All the attendants were kind and courteous. Thank you for a positive experience.

KATRIN ELIZABETH T.
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Customer did not leave a comment.

ASSAADYOUSSEF N.
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The van didn't feel 100%clean but the guy who rented it for us was very nice

ANNE D.
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Customer did not leave a comment.

Jory G.
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I had a poor experience attempting to pick up my uhaul. I arrived on time, but there was one person working at the gas station/uhaul location and it took 30 minutes for him to attend to me, cutting into my reservation time. When I spoke with him, he first said "reservations are closed," despite me having a reservation already. He wouldn't help me but stated I should call uHaul customer support. I was on the phone for 20 minutes while I figured out the self-check in process. When I had to get the key from the attendant, he said "I need to see the vehicle number and key number." I clicked through to show him and he was still confused by the process (one person in front of me also had difficulty collecting the key for his rental). He then went inside and couldn't locate the key for several minutes, while it was right on the counter where it would be expected to be. Overall, this was a poor experience and I would not recommend this location to others.

JAMES G G.
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Customer did not leave a comment.

James B.
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Tell them when they need to turn in the truck

Lidia D.
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The re-scheduling was twice with no notice of both locations being closed. Very frustrating.

Darin B.
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The back of the truck had leftover plastics and water bottles inside. The check engine light came on and was quite a distraction. and the location was very congested. If not for convenience I would have looked for another location.

Kfir - Michelle K.
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I was very frustrated with my experience renting a Uhaul. One, I requested a one way for my uhaul to be dropped in Brooklyn. It was not unclear to me that this was changed. I also wasn't told in Check in that this had changed and confirmed that this van would have to be returned to that specific location. Two, I tried to call and resolve this but wasn't met with flexibility on the issue and was told that I would have to pay double in fees if I was not to return it to the original location which I did not have time for. It was already a lot going on that today and an extra two hours to return the Uhaul was incredibly wasteful. Three, there was no one there in the office when I returned the car and it was confusing who we were supposed to return it to. There was no proof of return. We thought we put in enough gas and apparently we were just under the required amount so we were charged more. I was unhappy with this experience and I never write negative reviews.

Chris H.
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Customer did not leave a comment.

Wierfrerg D.
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No issues

Michael W.
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attendant was very nice and professional - had problems with the app but he was great!

Jahi B.
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Customer did not leave a comment.

Chizaram C.
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Customer did not leave a comment.

Cory V.
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The online pickup/drop off process is far too tedious. The additional info requested was overkill and the calls and texts to both of my contacts listed was unnecessary. This specific location is extremely congested and the service was fine, but there was no skipping the line when picking up the keys, as it's a gas station with one employee.

Haley K.
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My experience with U-Haul was very poor. I first emailed them directly before posting this, hoping to get a response. I did not. 1) The supplies I needed (1 queen mattress protector, 1 medium box) were located at a different U-Haul facility than the location I was supposed to pick up my truck from. I went to pick them up first, then once arriving to the location to pick up my truck, I see all the supplies I needed at this location. Someone had not done their inventory correctly. This cost me wasted time and money on two Ubers getting between the two places to pick up supplies and the truck, because it was raining. 2) There was no point in me making my appointment time. The U-Haul system was down and the attendant could not check me in or log me in to get my vehicle. I waited for a total of ONE HOUR to get my vehicle. In this hour, we a) called U-Haul several times, were told it was a tri-state wide outage, then told again it was a "nationwide" outage, then left on hold b) I downloaded the U-Haul app and started the U-Haul check-in process (which I had already done prior to arriving to the location, because the email from U-Haul said something like, "complete your online check-in to same time!" what a joke) to see if that would allow me to access the vehicle, as per the attendant's suggestion. c) the app left me on the 'awaiting approval' page during which I received no correspondence from any U-Haul representative. d) at this point, I was ready to cancel my reservation. I was told by the attendant's U-Haul rep (whom he called) that I could get a $50 credit for the inconvenience. e) whomever I spoke to at U-Haul (and this was really disrespectful) was very rude when I told him what had happened, he said abruptly that I would get my $50 credit, then hung up. He did not even ask for my name or know where I was calling from, or my Order #! 3) Because I was waiting for 1 hour to get my moving truck, I was now severely delayed in my moving schedule, and into traffic time in New York City. It took me an hour to get to and from my storage unit to my apartment, and because of traffic I had to take different routes that were longer mileage amounts. I specifically requested my vehicle at 2pm before traffic in NYC, but instead got it at 3pm, and it took an extra 2 hours for me to move because of traffic, AND I got charged for extra miles taken to avoid this traffic. 4) The venue that had these U-Haul vehicles was a gas station. This is NOT A GOOD LOCATION for U-Haul either, given that a million different things were going on while I was trying to get my car and the U-Haul system was down: people coming in to get snacks, gas, and there was a car service center so people also coming in for getting their tires fixed, etc. The phone was ringing off the hook. The attendant was not focused on helping me fully and was frustrated. We got in a disagreement and it was very uncomfortable for me. U-HAUL DID NOT HELP ME AT ALL, we had to wait for the system to reboot and let me put down my credit card before I could take the car. The whole ordeal was so unpleasant. This was absolutely unacceptable.

Bruce G.
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Customer did not leave a comment.

Julia S.
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I didn't want to go to this location but apparently were no trucks were available at west 23rd street, because it is physically impossible for a uhaul employee to drive the truck to the location the customer ACTUALLY booked.

Steven K.
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Customer did not leave a comment.

DONNA E D.
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Customer did not leave a comment.

James L.
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I paid for a hand truck to be included in my van, but it wasn't there so I don't want to pay for it. Thanks

Jesse G.
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The fact that I cannot return vans to a different location is incredibly inconvenient and much more expensive. What I was told on the phone, and what I saw online VS what happened in store was totally different. This was a miserable experience, added $200 and 6 additional hours to my trip. This location needs to improve.

Jorge A.
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Customer did not leave a comment.

Alan I.
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Customer did not leave a comment.

Mick S.
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Customer did not leave a comment.

Karina G.
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Customer did not leave a comment.

Matthew C.
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They didnt have the furniture pads I requested. Having stock of those items would help.

Lucy G.
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Great customer service

Tome C.
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Customer did not leave a comment.

Stefano N.
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Customer did not leave a comment.

Giomara M.
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Customer did not leave a comment.

Casimir F.
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I ordered a dolly and a stack of blankets. Neither of which I got. Can I get a some sort of kick back?

clarence J.
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Customer did not leave a comment.

Massimo B.
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just to be honest

Andres W.
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The van had garbage (rope, empty bottles of water, cigarettes, papers) and seemed not well maintained

Pauric M.
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Customer did not leave a comment.

Renee J S.
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Customer did not leave a comment.

Andre F.
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I was happy that the location was convenient. I would have given this location 5 stars but the attendant was giving me a hard time to get the keys. Thankfully the customer service from U-Haul helped me but it was very unnecessary. He was asking for more proof than U-Haul required and that made me lose time in the time frame I had to move out. Overall truck was great and U-Haul customer service was awesome.

Steven T.
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Attendant in the office should wear a mask. Otherwise, everything was fine.

Paul D.
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It took over 30 minutes to complete the process online to actually get access to the vehicle. This seemed excessive and should be completed during the actual process of renting the vehicle.

Gerhard V.
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Customer did not leave a comment.

Alexandra D.
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The furniture dolly was not there

Casey H.
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Customer did not leave a comment.

Carolina B.
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Customer did not leave a comment.

Daniel D.
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My reservation was for 8am, but this location, one that I was switched to last minute for the pick-up, did not open until 9am. Someone did come at 825am and I was able to pick up my truck, but I was late by 10 minutes to a running clock for the start of the move out for the hired mover's 2-hour period.

Kenneth B.
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This is the 2nd or 3rd time I have been charged for extra gas when I returned the truck with more gas than it had when I started. I told the attendant that there was less than half and when I took it out. I showed him the picture of the gauge and he said no problem return it with the same amount. I returned the truck with the same or more gas and I was charged for an additional 2.5 gallons.

Lia P.
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Customer did not leave a comment.

LINNETTE C.
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Customer did not leave a comment.

christina J.
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Customer did not leave a comment.

PEDRO LUIS M.
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Customer did not leave a comment.

Joel B.
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Drivers side headlight was out, which we discovered as soon as it got dark. The battery was low, and each time we turned the truck on, it sounded like the ignition wouldn't turn over. I'm surprised we didn't get stuck in the middle of no where. Drivers side windshield wiper didn't work. Overall......really unsatisfied for paying over $1200.00 USD.

Pierre L.
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Customer did not leave a comment.

Jacob M.
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I paid for a furniture dolly but the uhal rep would not let me take it because I wasn't returning the truck to the same location and it was apparently "his property". You scamming assholes can't charge me for equipment then not let me use it.

Joseph B.
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We were able to select a pick-up time of 8 am, but when we arrived found out the store did not open until 8:30 am, which set our move back on a tight schedule.

Benjamin Y.
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Customer did not leave a comment.

Mathias R.
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Customer did not leave a comment.

tracey P.
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NO Complaints - Thank you for your service

JONATHAN JAMES M.
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Customer did not leave a comment.

Robert L.
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Customer did not leave a comment.

Elaine D.
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The experience was seemless and everything went smoothly. Staff was pleasant. Thank you.

David B.
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Quick, efficient, competent service. That's a rarity these days but it happened at this location. Thank you.

Igor K.
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Customer did not leave a comment.

Mary Kathleen H.
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Requested dollies and they were not available. Otherwise a really excellent experience

Jett T.
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The gentleman at the location was great. He was dealing with many customers and handling everything by himself, doing a great job. Give him a raise. As to your "online process": Rude, slow, illogical and deficient. When a customer arrives to pick up their truck, all they should do is get the key and leave. Why the hell are you asking for more documents that you 1) did not mention before and 2) had ample time to request during the on-boarding process. You are a joke, and an insult to your customers and anybody that has spent 1 day learning about process work-flow and management.

William H.
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The fellow who managed the transaction was helpful and understanding. Being that the location is in a gas station on a corner lot in Manhattan, it wasn't that easy to pull out onto Lexington Avenue. That is the reality of being in the city. But once on the street, it was an easy drive.

Gilbert R.
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Customer did not leave a comment.

LINDA M.
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It was great, the people at this location made it super easy. Thank you!

Julia G.
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Customer did not leave a comment.

Connor S.
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I was told one locations and given another. The number didn't work at the location and I had to call customer services further more they didn't have the peripherals (pads and dolly) that I paid for there.

Ajay G.
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Customer did not leave a comment.

Paul C.
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Customer did not leave a comment.

Malcolm D.
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Customer service agents were all over the place. They were sending me to other departments that couldn't help. They did not seem to truly comprehend what I needed so instead they sent me to a a manager that theY thought could fix the issue. I spent over an hour in the phone trying to get them to simply send the store my updated information. The hold time is atrocious.

Rebecca L.
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I had rented certain equipment but when I came to the location for my reservation they didn't have some of the equipment and I had to rent something else that was more expensive, which was annoying.

ROBERT V.
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Very easy pickup, the gentleman checking me in was terrific, very personable and helpful, actually took me in a bit early which helped a lot. The only issue I've had is how long wait times are when trying to talk to a phone agent. I had to change the reservation because of travel plans being modified, and we had rented a car dolly as well. Of 5 different agents I spoke with only one mentioned the car dolly might not be at same location as the van. Indeed, when we got the scheduling call the day before, we were told the dolly was at an entirely different location in the Bronx (the van was in Manhattan). it took almost an hour and a half to get there in a driving rainstorm and NYC traffic lights. I think the phone bank needs work, as well as proper instruction to agents about what exactly the requirements are in urban areas like NYC when renting any trailer. Otherwise the vehicles were terrific and a comfortable smooth drive. Thanks.

Andrew R.
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Customer did not leave a comment.

James C.
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Make the app more user friendly or eliminate and operate solely via text messaging.

Israel C.
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I payed $7 to rent a handtruck, but never received one. Can I be reimbursed for this? Otherwise the location was helpful, quick and easy.

Courtland L.
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Customer did not leave a comment.

Jeffrey R.
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Customer did not leave a comment.

Devin B.
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Customer did not leave a comment.

MITCHELL BRUCE T.
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Van was clean and drove well. Desk agent was polite and helpful. Tire(s) were low and needed air, and service warning / change oil message was on.

Caitlin T.
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Make sure all equipment with an order is available and if it's not notify the renter before arrival. I had ordered a dozen blankets and they were not available when I picked up the vehicle.

Conall F.
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Customer did not leave a comment.

Eric T.
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Do not understand the invoice, in my opinion, overcharged.

No reviews have been submitted for this location.

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