Customer Reviews for 102 Lexington Ave Inc
(U-Haul Neighborhood Dealer)

831 reviews

1599 Lexington Ave   New York City, NY 10029

(212) 426-8773

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(212) 426-8773

1599 Lexington Ave
New York City, NY 10029

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat-Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Graciela M 
Rating:
4.0

I have used this location before and I have found them to be kind, courteous and considerate. I need to go back and use them again in a month and will use this location without hesitation.

Deborah H 
Rating:
4.0

Them being on time and more information about you when you check out

Takisha L 
Rating:
5.0

Customer did not leave a comment.

Mark M 
Rating:
1.0

I waited nearly 2 hours to pick up my truck yesterday, it was a very bad experience. My pickup time was 8am on a Sunday, I showed up early to get ahead of traffic. The app wasn't working and customer service wasn't reachable at all until 9am. The attendant kept asking for a truck number, couldn't do anything to help me even with all of the reservation details and I sat there until 9:20am before customer service finally helped me un-glitch the app.

Louis L 
Rating:
4.0

The box dolly that I included in my order was not in the van nor available. So I didn't get a small part of my order. Other than that, everything went smooth.

Alexander Y 
Rating:
2.0

I picked up a truck and dropped it off the same day. For some unspecified reason, I was charged for two days. Follow emails were ignored. Nice truck and equipment, but I don't like being taken advantage of. I don't think anyone even reads these stupid reviews so I don't even know why I am wasting my time typing this

Brian O 
Rating:
1.0

MEJOR servicio al cliente porfavor 🙏❤️.

LESLIE A 
Rating:
5.0

Customer did not leave a comment.

Junhong Z 
Rating:
5.0

Customer did not leave a comment.

Kyler N 
Rating:
4.0

Customer did not leave a comment.

SIMONE W 
Rating:
5.0

Clean better and deodorize. There were strong fumes in the cab.

Robin H 
Rating:
5.0

Customer did not leave a comment.

Alan H 
Rating:
5.0

Customer did not leave a comment.

Harsha V 
Rating:
5.0

Very convenient and efficient and easy process.

GEORGINA S 
Rating:
5.0

Customer did not leave a comment.

Emir B 
Rating:
5.0

Customer did not leave a comment.

Alexandra M 
Rating:
5.0

i have rented the cargo van's twice in the past 4-6 weeks. i recommend that u-haul provide this location with more dolly's to move items up & down stairs. New York City doesn't have a lot of elevator's. This would help your independent hard working movers who do an excellent job. It is back breaking work and they deserve a break. NEXT, there should be healthcare plans, videos to help those movers stay in shape before, during & after a hard day's work moving boxes. I had spinal surgery and taught one of of them how to alleviate lower back pain with excercise i learned from physical therapists. hundreds of thousands and thousands of dollars later post medical care. i wish i learned this at a young age. please help your independent worker stay healthy & be a long-term employee. direct them to medical videos. provide locations for independent classes where they receive discounts as u-haul employees and independent contractors. HELP THOSE WHO HELP YOU AND ME. THANK YOU

JACQUELINE C 
Rating:
3.0

The tank barely had gas from pickup , guy was a bit rude

Isabella S 
Rating:
3.0

Customer did not leave a comment.

Rajah A 
Rating:
5.0

I really don't know because I was treated exceptionally well there, even though I didn't arrive on time. The employees were very accommodating and did what they could to help me. I highly recommend this location and thank everyone for their excellent service.

LUCRETIA S 
Rating:
4.0

Customer did not leave a comment.

Jeffery L 
Rating:
5.0

Customer did not leave a comment.

MARYE S 
Rating:
5.0

Customer did not leave a comment.

Rodney A 
Rating:
4.0

Customer did not leave a comment.

Ahmed B 
Rating:
5.0

Excellent experience. The guys at this location were amazing. Helpful and polite. 100% recommended.

Milton S 
Rating:
5.0

Stuffs are friendly and well-developed service provided.

Md M 
Rating:
4.0

Customer did not leave a comment.

kim g 
Rating:
5.0

Customer did not leave a comment.

Billie J 
Rating:
3.0

Customer did not leave a comment.

John G 
Rating:
5.0

Customer service was great. Please extend my gratefulness and congrats to both workers handling the location on Sunday, both of them super helpful and friendly.

Santiago L 
Rating:
4.0

Keep up the good customer service. The employees were friendly and professional

RENEE A 
Rating:
2.0

Customer service agent was less than helpful. If i need to do everything via the app and still get charged for equipment that was not available, why was he even there?

Michael R 
Rating:
4.0

Customer did not leave a comment.

Diana N 
Rating:
1.0

They overcgarged me. I returned the car nwith exact gas i received it and have pictures. they still chatrged me for 2 gallons of gas. not good.

Michael F 
Rating:
4.0

* van has damage to the vehicle (prior to me) the owners are well aware of it * van drove ok. other issues such as parking notification, oil change needs to be done, & other service issues. the van again drove good. * van was NOT clean and needs a good interior wipe down/vaccuum.

JACQUELINE C 
Rating:
5.0

Customer did not leave a comment.

Lenora W 
Rating:
5.0

Service was excellent! Will definitely rent from Lexington Ave location next time I need a van.

NICOLE H 
Rating:
2.0

My truck is blocked by some other truck in the parking lot and the key guy said he can't move it

Chongbo Y 
Rating:
3.0

Very small location at a gas station. But conveniently located for me and person was helpful.

Larry B 
Rating:
5.0

Customer did not leave a comment.

Kenneth T 
Rating:
5.0

Was excellent

VIRGILIO D 
Rating:
4.0

The inside where I sat was a bit smelly. I did not know that I wasn’t supposed to be on any Parkway. You will get a ticket!

Justine E 
Rating:
5.0

Customer did not leave a comment.

Jonathan L 
Rating:
4.0

The first van that we picked up was reasonably clean, but had a mechanical problem that the parking brake would not release. We took it back and were quickly switched to a replacement which did not have this problem. The manager was friendly and helpful and got us going with the new van quickly, which was great. The second van was very clean inside, but there was also a mechanical problem with this one which was not immediately evident, in that the left turn signal was not working -- probably needed a new bulb. So this location is friendly and efficient, and very convenient for me -- I will use them again if/when needed -- but it is concerning that they were "two for two" in the vans not being fully maintained...

Bryan S 
Rating:
5.0

Very good customer service

Adel A 
Rating:
5.0

Customer did not leave a comment.

Santina S 
Rating:
4.0

Customer did not leave a comment.

Fatima L 
Rating:
5.0

Have more locations in the city. Great service and deal otherwise!

CHARITY D 
Rating:
5.0

It was really good and fast

Eduardo R 
Rating:
5.0

The whole process was quick and smooth. My trip estimation was on point, and the guy at the counter was superb.

THERESA B 
Rating:
3.0

Van was pretty beat up and the cargo bay was still dirty, but turnover is high at this location. So it is expected. They did have the van ready on time and check in and check out was quick. So I would rent from here again

BRIAN H 
Rating:
5.0

Customer did not leave a comment.

Andrew B 
Rating:
4.0

Customer did not leave a comment.

TYRONEI P 
Rating:
5.0

Customer Service Agent are Excellent

RAYMOND L 
Rating:
4.0

Customer did not leave a comment.

FNU S 
Rating:
2.0

Charged double. Not a trustworthy establishment. Check the bill after they adjust for mileage to make sure it all makes sense.

Ashley C 
Rating:
2.0

There was no handtruck available. They didn’t have my reservation date for pick up correct when I got there, and when I went to return the truck, there was one person there who was on his first day of employment, and he did not speak English at all.

ANDREW A 
Rating:
5.0

Customer did not leave a comment.

Miguel G 
Rating:
5.0

Excellent Customer Service

RAYMOND L 
Rating:
5.0

Very easy and accessible!! Would absolutely recommend and use again, thank you for making it a painless and easy day!

Alexandra D 
Rating:
5.0

The storage facility is pristine. But, what really surprised me was the quality of customer service I received when getting my unit. The staff was very helpful.

David W 
Rating:
5.0

Customer did not leave a comment.

ruben p 
Rating:
5.0

Customer did not leave a comment.

Leila F 
Rating:
4.0

The Vehicle was not clean, and then Service Agent was rude in his responses, I dont believe that you speak to Customer anyway you want too because of the U HAUL location, if the Agent doesn't have etiquette then have an Agent that has these qualties

RAYMOND L 
Rating:
5.0

Customer did not leave a comment.

Prashanth V 
Rating:
3.0

Customer did not leave a comment.

Andres W 
Rating:
5.0

Personnel were polite and efficient.

Marsha G 
Rating:
5.0

Pickup was easy and the service was very friendly.

Juan R 
Rating:
3.0

Customer did not leave a comment.

lyndon t 
Rating:
1.0

I added a dolly and moving blankets to my move what was extremely crucial because the piece I was moving was a mirrored dresser from the 80s so there were mirror/glass elements all over. In other words, extremely fragile. When I got to the location to pick it up, they didn't have the moving blankets which crushed me bc right then I knew the entire move was a risk. They took it off the reservation and we got in the van which looked like it hasn't been cleaned since it got dropped off from manufacturing. Anyway, we got the piece out of the house and into the van with ease but it was very heavy. So I knew the movers on my end would have a bit of a struggle getting it up the stairs into my apartment. Unfortunately once I got there, it only took the movers one flight for them to damage the entire top piece of glass. They did apologize and were careful the rest of the way and did say they would pay for the replacement piece. However, I wholeheartedly believe that if the moving blankest and dolly were provided as originally requested, this would have never happened and it would have been protected. Shame on thist UHAUL location for not being prepared for all van renters' needs. I will certainly be seeking alternate methods when booking my next move.

Nicholas A 
Rating:
3.0

Inside the van was extremely dirty had to get supplies to wipe it down.

ELIZABETH H 
Rating:
1.0

The worst service I have ever had in my entire life.

Turgut Y 
Rating:
2.0

The customer service is really bad! The mobile pick up is garbage! They gave me a van and was not in the location! I spent almost an hour doing verification process but at the end did not the van and i got charged for no reason!

JUAN V 
Rating:
2.0

The checkout and drop off process was unnecessarily long. They forgot to give us the hand trucks and the furniture dolly. I think the location needs a dedicated staff member for U-Haul services.

Jeri M 
Rating:
5.0

Customer did not leave a comment.

MAURICIO R 
Rating:
4.0

Clear instructions for picking up and dropping the key, because I used the Uhaul APP, and the video instructions for the vehicle's key pick up showed that there's a lockbox attached to the vehicle, when I arrived they didn't have a lockbox for the vehicle key, and thankfully there was a crew member on the location. The APP's instructions should be more simple.

SIMON T 
Rating:
1.0

Was not indicated on the website that the vehicle had to be returned to the same location, that’s one. Second where I got to location because it was after their work hours there was no one there to assist literally no help. You asked questions they tell you there’s nothing they can do or they don’t know. And lastly took about 20 mins to get keys because no one knew what was going on. And then I got charged an insane amount because I had to bring back vehicle to exact location and pay Uber fees and tolls back home. Had I known that prior which also was not indicated on the website I would have never used this place!

Samar M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K 
Rating:
5.0

The personnel were really friendly and helpful!

Isabelle T 
Rating:
1.0

Customer did not leave a comment.

DESMOND A 
Rating:
4.0

Customer did not leave a comment.

Gilberto R 
Rating:
5.0

Put in some camera on the truck

Renford M 
Rating:
4.0

Customer did not leave a comment.

James B 
Rating:
2.0

The vans were filthy, beat up and ran like junk. Only had 8,000 miles on it.

Naphtali S 
Rating:
1.0

The person at the rental office could not even answer any questions about anything. You can get better workers that know what there doing

maria p 
Rating:
4.0

Customer did not leave a comment.

Carmina d 
Rating:
5.0

Customer did not leave a comment.

TEISHA S 
Rating:
5.0

Customer did not leave a comment.

Joseph R 
Rating:
4.0

It's primarily Shell station, so not fitted out like a full-service U-Haul location. Still, the staff are friendly and helpful.

Laurence A 
Rating:
5.0

Customer did not leave a comment.

SYLVIA R 
Rating:
5.0

The vehicle served the purpose. Take your truck for servicing. Two lights was lit on the dashboard.

THERESA B 
Rating:
2.0

The van was dirty and had left over garbage in the back from the previous renter. I also wasn’t given the link to upload photos of the condition of the van. Every other Uhaul location always offers the link. This Uhaul is convenient because of location but the vehicles are always filthy.

Maraya L 
Rating:
5.0

Excellent service and good staff !

ARDIT R 
Rating:
5.0

Friendly, fast, informative, overall Great support from staff, pickup was simple and The process was explained to me, easy parking in general area, convenient gas pump right in front, no worries about extra miles because you have to fill the gas you use, gas filled for me and U-Haul parked for me at close of transaction. Recommend this spot if you want quick and simple service !!

Tiana R 
Rating:
3.0

Customer did not leave a comment.

John J 
Rating:
5.0

Customer did not leave a comment.

Telesia D 
Rating:
5.0

Customer did not leave a comment.

Joseph C 
Rating:
5.0

They were great and very professional.

Paul B 
Rating:
5.0

Customer did not leave a comment.

Renaud L 
No reviews have been submitted for this location.

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