Customer Reviews for 102 St Lexington Ave Inc
(U-Haul Neighborhood Dealer)

401 reviews

1599 Lexington Ave   New York City, NY 10029

(212) 426-8773

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 9 am - 5 pm
Special Operating Hours
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(212) 426-8773

1599 Lexington Ave
New York City, NY 10029

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 9 am - 5 pm
Special Operating Hours
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

KOFUNG S. 
Rating:
5.0

Customer did not leave a comment.

richard D. 
Rating:
5.0

Customer did not leave a comment.

Loretta D. 
Rating:
5.0

Customer did not leave a comment.

ANGEL S. 
Rating:
5.0

Better location , not a gas station

Miguel B. 
Rating:
3.0

Customer did not leave a comment.

EDWIN S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
4.0

Permit “vans” to be rented within a 20 mile city radius.

SARAH S. 
Rating:
4.0

Except that the total came out to more than expected, no complaints.

Charlotte P. 
Rating:
1.0

Double booked my rental truck was filthy and employees were dismissive!!

Kelly D. 
Rating:
5.0

The staff were surly but ultimately helpful. Don't let it bother you; they're just busy

Stephen T. 
Rating:
3.0

The van was dirty and the passenger side mirror was damaged that if you got stop by police you would get a ticket.

ANTHONY R. 
Rating:
4.0

Customer did not leave a comment.

robert R. 
Rating:
4.0

The gentleman was very helpful considering the lack of rentals they have because location is small, but he made it happen and I was able to leave with a rental. Thank you so much I diffenately would recommend this location.

ISMAEL JR C. 
Rating:
1.0

Customer did not leave a comment.

Mirco R. 
Rating:
3.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHDANIEL L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Felix was a great help

AISHAHM S. 
Rating:
5.0

Everything was quick and efficient, no issues at all. Love this location!

Vira T. 
Rating:
3.0

Customer did not leave a comment.

Marcel A. 
Rating:
5.0

Thank you!

klara H. 
Rating:
3.0

Customer did not leave a comment.

Argyrios M. 
Rating:
5.0

Customer did not leave a comment.

LECH P. 
Rating:
1.0

Staff at location were not helpful nor pleasant on both ends of pick up and drop off.

Michelle A. 
Rating:
4.0

Well, the only thing that needs improving is the price. I paid $206. Plus $20. gas For 6hrs, I think that was Outrageous

JR J. 
Rating:
5.0

Customer did not leave a comment.

Murray W. 
Rating:
5.0

Customer did not leave a comment.

ALICIA NICOLE W. 
Rating:
5.0

Customer did not leave a comment.

Megan Y. 
Rating:
5.0

Customer did not leave a comment.

CATHAYD B. 
Rating:
4.0

Customer did not leave a comment.

ALEX M. 
Rating:
5.0

The app was not functioning the entire time I was trying to pick up the van. I had to rely on in person help both to pick up and drop off the van

JENNIFER F. 
Rating:
5.0

Customer did not leave a comment.

NETTIE E. 
Rating:
2.0

Van wasn't clean after other customer had rented...chair was full of cat hair... Plus I check my online checking..the usual company charge me gas money to my credit card..wen I I returned my rental. The attendance ask me for gas money....like 10 pm.that day they charge me onmy card gas money...

Luz V. 
Rating:
5.0

Customer did not leave a comment.

WANDAJ L. 
Rating:
5.0

Customer did not leave a comment.

GLORIA G. 
Rating:
4.0

The truck I rented has water leak from the cargo area roof. It is nearly impossible to see the leak when not raining at the time I picked up the truck. But it started raining later after we finished loading of truck, the water leak led to water damage of my stuff in the cargo area. I have noted water leak with photos in the truck return process.

RUI T. 
Rating:
5.0

Very nice people.

Daniel P. 
Rating:
3.0

Customer did not leave a comment.

DANIEL D. 
Rating:
4.0

Customer did not leave a comment.

Mikhail M. 
Rating:
4.0

david & team here at this location were great. i would definitely recommend and rent from this location if i need to do so again.

CHERYL M M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
3.0

The address fir this location is very confusing. It names two different streets that appear to be two different addresses.

STEPHANIE A. 
Rating:
5.0

Customer did not leave a comment.

GERARDO B. 
Rating:
1.0

Your website is very misleading, not transparent, and I will never recommend anyone using your services. The order process did not mention paying for gas. Also- I ordered a utility cart online and even personally made sure on the phone I will have one- but no cart was available on spot. Just a big disgrace.

Helena L. 
Rating:
4.0

Unfortunately, the location seemed understaffed and one staff member was pumping gas as well as trying to serve UHaul customers leading to long wait times for everyone. Having a second staff member present will help speed things up.

KOFI MAWULI D. 
Rating:
4.0

Customer did not leave a comment.

Darrell M. 
Rating:
3.0

The only issue we had is we opted for in person service and when we arrived to return the car there was no attendant or instructions on how to return. As we picked up in person we hadn't downloaded the app and had to ask another customer how to do it

Paula M. 
Rating:
5.0

It was great. Thank you!

Alfredo V. 
Rating:
4.0

Customer did not leave a comment.

RAYMONDROBERT JR R. 
Rating:
5.0

The gentlemen who work at that Gas station are super and very hospitable. I must say, you guys "Uhaul" stepped it up with the vehicle upgrades and applying the mirror cam on the back rear and the signifying right mirrow! Excellent! I like the classic radio and not allow to play just what we want to hear and be in touch with whats out there and be normal!. Thank you!

JHONNY H. 
Rating:
5.0

Customer did not leave a comment.

ARLENE F. 
Rating:
4.0

Nothing totally exceeding my expectations

MARCO A B. 
Rating:
1.0

The claim to have 24/7 pick up with mobile, which they do not. They have a live attendant who manages the gas station 24/7. He refused to help us. We were there 45 minutes before he even agreed to call the manager who came over shortly before the Uhaul hours opened to give us our key (sitting on the counter). Antonio was the employee was extremely rude and unprofessional and refused to help us. Resulted in 1 hour delay to us using our loading dock elevator at our building in Manhattan and caused significant delays to loading our van and drive to Boston. Equipment was not cleaned or inspected. One of the side mirrors was cracked. When the manager arrived he was nice and helpful, but that was an hour after our pick up and he employs some of the most unhelpful and disrespectful people (Antonio). In addition, we had requested furniture pads and cart 4 months in advance and they were not available.

JACOB H. 
Rating:
5.0

Customer did not leave a comment.

LARA HANDAL S. 
Rating:
1.0

This is a joke of a location. Despite reserving blankets and a dolly, the guy just said that they are out. Aside from missing items, this location is poorly managed and looks terrible.

AVI B. 
Rating:
1.0

I had reserved a dolly and furniture pads, but they did not have any dollies available even though I had made my order over a week in advance. When I arrived 15 minutes before my rental time, I was told no dollies were available because they are first come first serve. This made moving out of our 3rd floor walk-up extremely difficult, especially since my partner has had a previous back injury. The location should ensure they have surplus of dollies available, since most of the apartments in the nearby area are walk-ups, and should prioritize reservations made in advance as otherwise there is no point in having a reservation system,

Tate S. 
Rating:
1.0

The proprietor was rude, stand offish and difficult to understand. In many ways I believe he also is misleading concerning prices and products. I reserved a dolly and upon my arrival I was informed that it was not available. If I had another alternative I would have left then as I had two flights of stairs to move up. Then I was mislead on the billing, as to how it was priced out. I would never rent from this proprietor again and I would certainly consider other alternatives prior to using Uhaul again based on the premise that he is supported by Uhaul in his efforts to be difficult and confusing.

KENNETH H. 
Rating:
2.0

Customer did not leave a comment.

Mingrui L. 
Rating:
5.0

Instead of dropping off the key at a box, the guy working at the station asked me to hand him the car keys

Juan I. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
2.0

The truck has engine issues and was making werid sounds. Also the breaks were very loud.

DYLAN T. 
Rating:
5.0

Customer did not leave a comment.

FRANSESCA R. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM MILTON E. 
Rating:
3.0

Customer did not leave a comment.

Wendy B. 
Rating:
5.0

Customer did not leave a comment.

Vamsi V. 
Rating:
5.0

Convenient. Good hours. Nice truck. Very pleasant attendant.ty! Highly recommended

Leonard L. 
Rating:
4.0

I think this location "U-haul" is the only Gas Station location in NY, NY. Which made the fill-up not only convenient, painless!

Francis N. 
Rating:
1.0

The location was fine. I would not recommend uhaul the app was confusing and caused me to check in 60minutes late and still charged for for the whole time.

Schuyler S. 
Rating:
1.0

The attendant was incredibly rude and not helpful. I dropped the truck off after having spoken to the manager the day before. He reassured me that I could drop the uhaul off after ours. I completed the self checkout and couldn't find the drop box for the keys. The attendant told me that I couldn't leave the truck there and that I had to leave. He eventually let me leave the truck however it took a lot of back and forth. Very poor experience. I was with my parents who are in their 70's and it was an incredibly awkward position to be in.

DANIELPIERRE W. 
Rating:
5.0

Customer did not leave a comment.

AVIVA J. 
Rating:
5.0

The person was extremely courteous and very efficient!

KRISTIN A J. 
Rating:
3.0

I reserved the truck for a 9:30 am pickup. They called me the day prior telling me they were getting it from a different location and they would be 15-20 min late. I ageee but still came at 8:20am. They told me he was on his way and it would be 20 min bc of traffic. Twenty minutes came and went, I asked what is going on, he told me the truck was in a different location. Another 39 minutes. Then he told me he is on his way, another twenty minutes. The truck was more than an hour and twenty minutes late. It impacted the movers I hired and cost me more money. They were an hour and 20 minutes late with the truck. They didn't check it.they asked me to check it. This move was more than $2500. In Florence NC, I noticed the tire was shredded. Uhaul roadside came an replaced the tire. Again, a two hour delay. Then, I had to stop and replace the shredded wiper blades. Off route and more delay. U-Haul just moved from one customer to the next. If it breaks or isn't right, it's on you? The renter. This was expensive and long. I dropped the truck off 30 miles out of the way to save money. The receiver was very good, all in all, could've been better. I'm mad about the delay at pickup. Not worthwhile!

Patricia B. 
Rating:
2.0

Customer did not leave a comment.

Philip C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
2.0

Needed to rent at 7 am but due to app sisuens har to wait at location until 9 am…

ELEANOR W. 
Rating:
4.0

Mobile process tied to payment did not work, so gas station manager had to help. Upon returning vehicle, staff was not available to help me check out vehicle and pay for rental. Mobile so Shaun had problems.

Ronald M. 
Rating:
4.0

Everything went very smoothly, but the truck was very dirty in the cab, and one of the windshield wipers didn't work.

DEVON P K. 
Rating:
5.0

Customer did not leave a comment.

JUAN R. 
Rating:
5.0

Customer did not leave a comment.

DAVID ALAN B. 
Rating:
5.0

Customer did not leave a comment.

Yanis B. 
Rating:
1.0

I had a reservation for pick at 6:00 am and when I got at the location, was closed and I couldn't move and I paid helpers.

PAULO J D. 
Rating:
4.0

Customer did not leave a comment.

Areni N. 
Rating:
1.0

The van's turn signals were broken and out of battery. The service told us that they "checked the mechanics that morning" which was either done poorly or not done at all. Providing a malfunctioning vehicle is dangerous and life threatening. We had to return using up our mileage (which added additional fees) to drive back to the site to have the turn signals fixed. Upon arrival, the workers relentlessly talked back and argued that they had "checked" the turn signals already and refused to recheck. Once they realized they were broken, they were flustered and quietly began working. The service that was provided was awful and I would not recommend.

Serena H. 
Rating:
5.0

Customer did not leave a comment.

Simon D. 
Rating:
2.0

The truck's floor was very wet. It ruined a few of the furniture. The truck's inside was also particularly dirty. The location was great, however.

RALPH ELIE C. 
Rating:
3.0

The person at station charged me $15.00 for gas. I gave him cash to fill up tank. I received final invoice and I was charged for gas and it was less than $15.00.

JULIUS LEONARD M. 
Rating:
5.0

Customer did not leave a comment.

Conor H. 
Rating:
5.0

Change pickuo to 102nd st. & Lexington in app. It currently reads 102 Lexington which leads to confusion.

GRAHAM L. 
Rating:
5.0

Customer did not leave a comment.

ROBIN M. 
Rating:
5.0

Everything is excellent, the only thing which was a little bit stressful is a truck is not guaranteed until 48 hr before the pickup day : )

QUOC THANG T. 
Rating:
4.0

Customer did not leave a comment.

STANLEYJ S. 
Rating:
4.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Great customer service and a very smooth process!

REBECCA C. 
Rating:
5.0

All good, nice people.

KENNETH S B. 
Rating:
5.0

Easy service and simple process. Would recommend to others and personally re-use again

Paul O. 
Rating:
5.0

The truck wasn't totally clean, but it wasn't gross either. The van was well maintained, and the staff was helpful. Overall a very good experience!

Oliver W. 
Rating:
3.0

The attendant David was good and on time but the truck was trashed, windows dirty and not full of gas.

Gerard R. 
Rating:
3.0

Customer did not leave a comment.

Katherine D. 
Rating:
5.0

Excellent service attendant -- friendly, efficient, and helpful!

HEATHER L Y. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top