Our experience as new customers was very poor because nobody in the customer service or while we did our reservation online o when we picked up the truck told us about the price pear mile and we end it up spending much money than we thought. UHaul should've told us about the price per mile and we could've consider renting a smaller truck. Not good. I called customer service and filed a complaint but I still haven't hear back from them. Not good.
Brans R.
Customer Reviews for 10846 Mart Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean vehicles, it was so dirty inside and outside. I couldn't see out the windshield because it was filthy!!!!
Robert D.Check engine light on. Employees were unsure of procedures.
martin P.The Stafff at this establishment was very rude and unprofessional I definitely will think twice before I use them again .
David M.The truck wasn't clean, the truck need service it's almost break down with us
Joseph A.The service on the counter is very slow people . Their laptop/ phone are very slow like them
Mohammad Z.I was overcharged for the gas, and insurance. When I rented the vehicle I said no to insurance as I have full coverage insurance and I returned the vehicle with more gas that I rented and I was still charged for 3 gallons of Gas totalling $15. Plus . I am very disappointed with this service.
LINDA P.I was charged twice
TIARA W.The rep was really lost on how to open up a reservation also I was charged a gas charge when I put gas in the vehicle at the location where I rented the truck.(it's also a gas station)
MICHAEL C.Good customer service
KERRON R.Improve the signage to the location. Improve communication so customers knows what they are signing up for. I was not told there would be a fuel surcharge for not returning the truck with a full tank of gas
Greg D.Everything is Good
clinton T.Back of the truck was dirty like somone carry white dirt in it.
Rohan E.Vehicle inside smell fuel very dirty
Tony G.Rear door was jammed and could not be used for rental purposes Had to seek other mode of transportation
Bhanmattie R.Horrible experience from the start! I made a reservation 4 days in advance and was called the day before saying the trailer won't be available. I made several follow up calls explaining how pissed off I am and magically one appeared so I ended up getting it. The pickup location was a gas station where the worker could give a crap and didn't even want to hook it up for me. Horrible experience and do not recommend at all!
Brian P.The service was good,agent took his time helped me with the rental.
Darryl H.Gas station/uhaul worker charged me for fuel even tho i refueled the vehicle prior to its return,and i told him that. Now i having trouble reaching a manager to get my reimbursement smh
Shayne D.Don't overcharge them
STEVEDAMIEN H.Truck was dirty with 1/4 tank of gas. When returned I was over charged.
Delvin L.My car got damaged under the doors from the tow dolly I guess from what the uhaul worker showed me everytime I turned the car braced against the dolly and bent under the two front doors now they are hard to close hopefully they take responsibility and fox or pay for the damages
Javon J.Only issue is I was given the vehicle with no gas. So they expect you to use their gas station in order to use the vehicle.
James B.Faster check out
ROHAN G.Check ur light them
AKESH S.I needed a 14' truck but there was none left. The store guy Jagdish, made a few calls here and there and tried his best to help me. A gentleman had the last 14' truck key in his hand but he decided kindly to take a 10' van since it was more than enough for his requirement. The store guy reversed the paperwork to make both the customers happy.
REEPONSHAWKAT R.Clean up the truck other than that it was fine
SHARISSE D.Location was great but the “U-HAUL†company scheduling, was ABSOLUTELY THE WORST. U-Haul Changed my time and location 4 times, I paid for movers at my new place 3 hours of non labor because of the last minute Uhaul schedule time and location change. VERY FUSTRATING and costly. Would NOT recommened using UHAUL to anyone!!!!
Jose F.1. It is part of the gas station and without any U-haul signage. 2. Supper slow I spend almost 1 hour to finish pick up, even I have already checked in from my app. 3. There is no equipment, I have a utility dolly in my order package. But the people who work here told me he doesn't have any. I need to get a refund.!!!!!
Hao W.The truck was dirty malfunctioning smell bad u sanitize.
Gladys E.Very unprofessional, I was asked for my information and debit card information. I was charged for the rental without any information in regards to the size of the rental or condition. They took my information charged me and didn't give me no further information only to come back and be charged extra because of their unprofessional service. Store located on merrick blvd and 169pl workers name is Jay Singh
JONATHANCARLOS G.Good
JAHANGIRA J.They charged my card twice
SHYMIEKSHAKUR B.Everything was professional
Marlo M.Noting everything was ok for me
DHANRAJ S.I had a 12 pm pickup time. The person handling the Uhaul at this location wasted an hour just trying to give me the keys. He didn't know how to enter the information. Once I finally got the van, it was dirty and smelled on the inside. I complained and he swept it out and used a mop to clean the back out. The front was even worse. They had to give me Clorox wipes to clean the inside, and the owner asked if I wanted to powerwash the van myself. I would never use the location again.
Marcus M.they giveme one van have flat tire but they change for other whit not ac
JUAN N.They need to clean the units is not acceptable the conditions is gross sorry but is the true
JORGEANTONIO R.✅✅✅
KITCHUL G.Uhaul truck had human feces, chicken bones all over the truck.when i opened the truck to load my stufs it was unbearably stinky.
HUSSAIN M.Charged me for gas when we only went 4 miles and charged me for 6 miles when I only went 4 miles
FLORAVIRGINIA B.Have the guidelines of the experience explained properly
BRICECRISTOBAL G.There were left over receipts in the can area from previous renters. The clerk was not rude however, the truck didn't have gas in it and said 9miles to empty but the receipt said it had a quarter tank. So I went back inside and he told me there was a $34.99 credit because there wasn't any gas. I put $20 in the tank and only drove the truck 15miles. The truck had a quarter tank of gas when I returned it. The gas credit was removed and I asked the clerk why and he told me that I have to contact UHAUL he doesn't know why. I spoke with a UHAUL rep who told me that the credit came off because he said I returned it with 1/16 of a tank which was not accurate. The rep was supposed to have someone contact me by Monday and today is Wednesday and I still haven't heard anything. Poor Customer Service Uhaul. I just want my $34.99 credit back. I regret not taking pictures of where I left the gas gauge. Lesson learned.
Kareem N.Better maintenance of vehicles, tire had a flat
CALVINK JR S.The clerk didn't speak well English, and was unorganized, the equipment wasn't available, I had to buy a shovel to remove the snow aroundthe vehicle. Because they said it wasn't there job, it was the person that's renting it,
Anthony D.I was given a truck with no gas and a flat. The person attending my reservation never checked the vehicle. I only used the truck for 2 hours and I didn't have any equipment. The payment went from 68.00 to 128.00. I'm in fear they are charging me for services I didn't use as well as not giving my contract upon service.
Teshelle M.Very well informed knee what I needed even if I didn't. Very nice ppl
IRENE B.I dont like overall,price is soo much expensive
Mahin M.I had reserved the van to be picked up at 3:30pm via mobile. When I tried to use my account to pick it up, i was told I had to wait until the location opened. I entered the location, which was a gas station that had no labeling telling me it was also a Uhaul location. The man took my ID and credit card and spent a half an hour talking to other customers (many of whom were not wearing facemasks), taking phone calls, and generally not informing me of what was going on or what I was waiting for. As it turns out, he was having difficulty finding the key tot he vehicle. Once he found it, he proceeded to have me repeat all the information that I had already input the previous night for the reservation- and then also requested another person's contact information, which was not required on the Uhaul site. The man rushed me through checking the vehicle for damage and tried to have me only take a picture of the damaged passenger side window rather than use the website Uhaul provides to upload photos showing any damage to the vehicle. I was not able to head back to my location until 45 minutes after my pick-up time while friends were waiting to help me load the van. I am incredibly disappointed that I scheduled this for mobile pick-up to not interact face to face due to COVID and instead got stuck in a gas station that was not enforcing masking rules for 45 minutes. All in all, this was an awful experience. I recommend using a different location.
Daniel D.Overall the location and the customer service was very good-the person went above and beyond to help out. I would tighten up the rental process - because at the end of the month, people either don't return the trucks on time, or I show up to pick up the rental and there's no vehicles available. That is of course not a good experience, so that drives me to rent with other services that can guarantee that the vehicle is available at the time of the rental (Turo, Enterprise, etc). I have done other U-Haul rentals...but because of the inconsistent process I have also rented vehicles from your competitors, too - I would love to be able to stick with one provider in the perfect world. Thank you for listening.
Huberto Z.They make you wait in line until all the regular store customers are taken care of. It took us 15 minutes just to see the guy and start the process of checking in, and then another 5 minutes to finish. This is with online check in before arrival to. If you're going to have a u haul partnership, don't put less priority on their customers. The truck was FILTHY and old masks, paper towel, and a receipt of the previous customer. The truck was not wiped at all. It looks like it has been dirty for weeks! Disgusting.
MICHAEL LUIS P.To whom it may concern, October 13 I decided for my first time i rent a uhaul truck due to the fact that I just got myself an apartment and needed things to be moved. Unfortunately I had one of the worst experiences especially it being my first time. On top of that I just gave birth 7 days ago, so to go through this while going through just giving birth was a little unsettling for me and very difficult. I decided to get my uhaul from a local gas station and the address was 108-46 Merrick Blvd. I arrived to pick up the truck and had already reserved the 10' truck for a few hours just to get everything in my new apartment. We get there and were told we would be charged only $125 due to the deal going on with $125 a day with 100 miles which was fine. We do the security payment of $150 on my card and take the truck up a few blocks to notice that the side view mirror was technically off the truck so we decide to return it right back but we made the payment ahead of time to the other truck. The insurance to that truck was $16. No problem once again. Since there weren't anymore trucks left the guy in the store decided that he would give us the cargo van and he said there would be no extra charges. Come to find out i was charged $25 for that insurance. I also put in that I wanted the van until 8:30 am and still brought it back earlier which was at 3:30 am. Getting the van wasn't such a hassle due to the fact that he switched it with no problems but made problems he couldn't keep. Bringing it back was worse. I spoke to whoever was on duty at 3:30 and he was so rude. He took the key, checked the car said the price was $225 and walked away. How did it go from $125 to $225 ? He took out his phone and typed in the sections that I did 160 miles when I didn't. He kept saying that I did when in fact no notes were taken on the switch and no information was provided. I kept asking him why are you putting in 160 miles ? He had no response. I let him know that I'd be putting gas especially due to the fact that it's a gas station, but i just wanted to let him know I was back. The van was never given on full so i would put it back on that. He then tried to lie about where the fuel was so that I can be charged more when i specifically told him that i would do it just to give me a second due to the fact i just gave birth he had no remorse whatsoever. So he lied about the gas being empty and the miles. I asked if I could take a picture of what he was putting in the uhaul system and he told me no and started walking away. He started making extremely rude comments and laughing telling me to call the manager and he didn't care because that's what he's going to put in the system and to email uhaul for further information. As for someone who is still in a healing process i am truly disgusted and hurt that a grown man would act like that and try to humiliate me and basically scam me out of the money i have. I work hard for my money and now that i have a newborn I'm really on a budget, things haven't been the best and that put the icing on the cake for me. Uhaul isn't a bad company at all but the people they choose to allow to sponsor them need to be more professional and have some respect. I would like some type of compensation for this experience and someone to speak to the men on duty during these times. Thank you for taking the time out to read this letter. Chelsea Geronimo
CHELSEA TAYLOR G.Nothing at this time
ANTHONIA C.U-Haul truck air conditioner wasn't working. Unable to charge my phone. Truck was dirty and requires maintenance. Expensive coverage option, just for a small job.
GURPREET M.