Customer Reviews for 1201 Oil
(U-Haul Neighborhood Dealer)

149 reviews

1201 E 185th St   Cleveland, OH 44119

(216) 731-1176

Location Hours

  • Mon-Sun: 9 am - 8 pm

Services at this Location:

Contact Us

(216) 731-1176

1201 E 185th St
Cleveland, OH 44119

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Evelyn S. 
Rating:
1.0

They tried to rip me off, the gas was not full when I acquired the moving truck and they tried to charge me for gas I did not use, the vehicle was poorly maintained and Maintenance was need as the truck did not drive well and brake warning light engaged while driving.

Lamar B. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

It was dirty had cigar residue in the truck, and water bottles. Covid 19 is out that was unacceptable. Then the truck needed repair dont give a truck with engine problems to a customer. Anything could have happened. I will.goe to a different uhaul next time.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Deonca O. 
Rating:
5.0

Customer did not leave a comment.

Amber M. 
Rating:
5.0

I was overcharged an extra day on two separate rentals. Store tried to rectify, but it was a corporate error that has not yet been resolved.

Charice S. 
Rating:
3.0

Windshield has a crack across the entire glass. Staff at the location were great. Prompt, friendly, and knew the process. Got me out and on the job quickly. Checkin at the end of the day was equally easy.

KEVIN B. 
Rating:
5.0

Customer did not leave a comment.

Tee J. 
Rating:
3.0

Employees were not friendly nor professional. During my scheduled pickup time for the truck the cashier/employee was scrolling through Facebook on her phone for the majority of the time. When dropping off the truck the cashier/employee was hesitant to say “Hi” after I said hi first. Typically the employee should at the very least greet the customer.

celeste B. 
Rating:
1.0

Customer did not leave a comment.

dorian S. 
Rating:
5.0

Customer did not leave a comment.

Curtis S. 
Rating:
4.0

The overall experience was good , but the front of the truck should have been vacuum and wiped down.

Katie F. 
Rating:
4.0

Customer did not leave a comment.

Iris F. 
Rating:
1.0

I returned my uhaul on the 24th the same day I received it and was changed 5 days when the van been returned

India T. 
Rating:
1.0

Don't over charge customers. I was charged for an extra day when I returned the truck the same day. I will never go to this location again.

Shaynece W. 
Rating:
2.0

I RATED THE LOCATION AS BELOW AVERAGE ONLY BECAUSE THE FILLING STATION IS A BIT ROUGH. HOWEVER, FRANK THE OWNER WAS AWESOME. HE OFFERED GREAT CUSTOMER SERVICE. THE OVERALL PROCESS WAS VERY SMOOTH.

MOLLY R. 
Rating:
4.0

Nice experience

Susan S. 
Rating:
1.0

Have a good battery in the truck. It died and I had to wait over 4 hours for roadside assistance.

Shaquanta B. 
Rating:
5.0

Excellent

Tenisha K. 
Rating:
1.0

Don't rent from the location at 1201 which is at a gas station in 185th in cleveland. They Double charged me, the truck was dirty. Such a terrible experience!!

Antonio H. 
Rating:
5.0

Customer did not leave a comment.

keith J. 
Rating:
5.0

Customer did not leave a comment.

Tim W. 
Rating:
5.0

Nothing for right now. Everything was great.

Fernado T. 
Rating:
1.0

Customer did not leave a comment.

Tajania H. 
Rating:
5.0

Easy access. Great service. Easy to work with.

Antonio R. 
Rating:
4.0

Always check the gas before renting

Pamela G. 
Rating:
4.0

Customer did not leave a comment.

Shirelle M. 
Rating:
1.0

This location is a total mess. The service is totally unprofessional. The location is not safe at all. To complete the check in the gas station clerk pulled up an empty paper and asked wrote down all the info. She had no idea about how to do check ins. Then she called someone to confirm the rental and go over all the info that I already provided. I rented the truck until 4 pm. But they forced me to bring it back at 3 pm. And they stated that they will charge late fee if I don't come on time. It is a total disaster. I will definitely not pick any truck from Uhaul again since they work with those unprofessional people with locations that have no safety whatsoever. Never ever again Uhaul.

Murat Y. 
Rating:
5.0

The interior wasn't spotless but I am used to that. It was tidy. The oil light was on and I was assured that that was in the system - a little unnerving, though. For me, the location was perfect and pick-up was easy.

MaryAnn T. 
Rating:
1.0

The person to give out the uhaul was not present. The gas station cashier had to call him and run everything over the phone. I also reserved a utility dolly, they did not have any supplies or equipment. When returning the vehicle the person still was not present. The cashier took down my info without even verifying that it was correct. And then my card was charged way over the amount. When I called he said oh well it was out of his hands and hung up. Would not recommend.

Nijza A. 
Rating:
1.0

I was very dissatisfied with the service and the location. I would like a manager to call me .

Shardawn D. 
Rating:
5.0

Everything went extremely smooth very very satisfied

Michael S. 
Rating:
5.0

Totally on point, I would for sure do it agian,if needed for my business.

Frederick L. 
Rating:
3.0

Myself

Angela F. 
Rating:
1.0

Truck with dirty when I picked it up I call and tried to its thin my rental one more day they told me that I was going to be charge late fees and other fees would not let me extend rental them when I get there hour late they charged me for 1 day extra anyway terrible Experience the clerks inside of the gas station told me I was supposed to take a picture of the inside of the truck what mileage I did not know this ahead of time lazy workers just not a great place to rent Au haul I would go to our store next time I pay too much money to be treated like this

kimberley K. 
Rating:
5.0

I will be back to rent the truck in a couple of weeks. This is the best location the truck was a big nice size and the price was great.

Tenisha K. 
Rating:
1.0

Terrible. Receptionist was unprofessional and on Instagram while I stood there. The truck was filthy. With Covid-19 going on they could have at least cleaned the truck.

Latoya W. 
Rating:
3.0

Was unorganized! Truck was very dirty.

Menita J. 
Rating:
2.0

Unprofessional

REMUS P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
4.0

Customer did not leave a comment.

Angela C. 
Rating:
1.0

Truck didn't work properly, My foot was being BURNED trying to drive this thing, I missed my appointment and they still are trying to charge me! Never again from this ghetto place!

Ebony P. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

latia C. 
Rating:
1.0

I arrived at 8:45 for my 9:00 reservation and the lady behind the counter said she didn't know anything about my reservation I pulled up my confirmation and then she said let me call him and was giving out my credit card number and other info over the phone then after about 25 minutes of me waiting in a hot store with no air and it was 95° outside I finally got the Uhaul when I got on the freeway it was putting and it was a few lights on on the dash and at 12:30 I get a bank notification that they charged my card again so I called where I picked the truck up from and the same lady who knew nothing answered and I explained to her that I was charged again and she said let me tell him who is him idk but he said I wasn't so he then tell me that if I was I need to call Uhaul and I told him I didn't get the truck from Uhaul I got it from him I ended up having to call Uhaul and after being on hold close to a hour still nothing I returned the truck and still didn't get my money back from the second charge I will never use Uhaul again

Porsha J. 
Rating:
2.0

I have had a good experience with U-Haul.untill Thursday 7/2/20 .....9:00am reservation...at east 18604 st.claire ave. I had a schedule to keep.for 9:00.am I called.No one showwd up to open up.i waited for 25 minute The company could find the guy who works their.first bad experience with U-Haul.

Dwaine W. 
Rating:
5.0

Customer did not leave a comment.

Vivian J. 
Rating:
2.0

The only complaint I have is that I did not feel the truck was very safe once I got on the freeway and I would hit the brakes the truck would start to slide I don't know if the tires were bad or if the weather was just raining but I did not feel really safe in the truck and also it sounds like the transmission was pulling but other than that I would recommend that loacation it was quick and easy and I think the price was pretty fair

patricia C. 
Rating:
1.0

After completing the pick up process, and getting vehicle to destination, I realized it was nasty in both sections of the truck. I had to have the movers put my stuff in a nasty cab. In addition there was layers of ashes and dirt all on the interior. It began to rain, and from the rusted front windshield in came rain all over the passenger side. When asked for discount because of issues, I was told to go to uhaul websites to complain. Not a good experience.

Xzondra B. 
Rating:
1.0

Service was great,truck was dirty and poorly maintained. Swerving all over the road.

Bryan G. 
Rating:
2.0

The truck must have been one of the first trucks ever bought. The truck had so much play in the steering wheel I feared for my life driving it. With this Covid-19 the truck was nasty and had a coffee mug left from the last person so they are not cleaning after usuals. The guy in there was really nice and helpful. The parking lot had big holes in it.

Yolanda W. 
Rating:
5.0

rental process was quick. truck check engine light was on.

Fritz H. 
Rating:
3.0

The van had an order and the two dollies I reserved were not available.

Michelle B. 
Rating:
5.0

Nothing Everything Was Excellent Thank You ????

Kimberly D. 
Rating:
1.0

Customer did not leave a comment.

LaQuita J. 
Rating:
4.0

Customer did not leave a comment.

Daryl M. 
Rating:
5.0

Have a dollie for the truck. Pay more than enough to cover the dollie. Other than that good service. Thanks

jolislyn W. 
Rating:
5.0

Better process with mobile pickup

Tamika J. 
Rating:
5.0

Customer did not leave a comment.

Erica B. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

You guys are great! Thank you

tyrone L. 
Rating:
5.0

Customer did not leave a comment.

Tamika J. 
Rating:
3.0

Customer did not leave a comment.

beverly T. 
Rating:
3.0

Customer did not leave a comment.

DARYL M. 
Rating:
5.0

Customer did not leave a comment.

Enrique D. 
Rating:
5.0

Customer did not leave a comment.

Kelli R. 
Rating:
3.0

Customer did not leave a comment.

Kourtney W. 
Rating:
1.0

Very disrespectful very unprofessional

Julia B. 
Rating:
3.0

I've done business with this U-Haul place on several occasions and have Always received great customer service :-)! Would definitely recommend! The only issue I've experienced/seen is that there are a plethora of deep potholes/sunken holes that could damage your car.

YOLANDA L. 
Rating:
5.0

I called same day and was able to get a truck with a dolly. The truck was clean.

Mietta R. 
Rating:
4.0

Customer did not leave a comment.

Leon M. 
Rating:
3.0

Customer did not leave a comment.

william H. 
Rating:
5.0

Customer did not leave a comment.

RUEBIN F. 
Rating:
3.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Very quick and easy!

Genita S. 
Rating:
3.0

Make sure the truck is clean. It was filthy and I did not appreciate that.

Bonita F. 
Rating:
4.0

I did the online registration and when I got there everything went smooth got keys looked around truck and it could have been a little cleaner in the back of the truck who ever used it last left it a little trash. customer service was good!!!!

Dorothy P. 
Rating:
1.0

Customer did not leave a comment.

Jameese G. 
Rating:
5.0

N/A

Michelle Z. 
Rating:
5.0

Customer did not leave a comment.

SHANNON V. 
Rating:
2.0

I was verbal assaulted while picking up the uhaul, and chased out of the store by the same patron when returning. The uhaul has completely bald tires and 2 non-working wiper blades (it was snow/slush outside and that was really unsafe to be driving). We had to add mileage because we couldn't take the highway safely.

Erin T. 
Rating:
3.0

The dolly didnt have a strap no other was available truck looked like it had been struck in mud. The staff was friendly

beverley T. 
Rating:
5.0

Customer did not leave a comment.

Sidney B. 
Rating:
5.0

Polite and courteous service. Truck was a bit gross, and it's winter too!!

Mary T. 
Rating:
5.0

Customer did not leave a comment.

Shereka J. 
Rating:
1.0

They do not & did not inspect the truck Or check the oil level/fuel level then tried to Charge me for a half tank of gas when the truck was on line before E when I picked it up I only drove 13miles...so u do the math

Terrance M. 
Rating:
1.0

This was the worst experience I've had with Uhaul. The truck was filthy dirty that I had to mop and sweep in order to put my furniture. They did not have my dolly as reserved and the gas tank was not even a quarter tank. I ended up having to pick up another dolly in another location and they still had the nerves to charge me for the miles wasted having to go pick it up from another location after I already left the original place I was supposed start from. I was even told that I can just go get one my self at home depot since they decided to give the dolly I had reserve to who ever came first. I was told that this is come first serve. Never again.

Ivette S. 
Rating:
1.0

Endure all equipment in truck as ordered, I was missing 3 dollies. Better customer service. Make sure truck is clean in cabin and trailer.

Latoya B. 
Rating:
1.0

Customer did not leave a comment.

Rohit B. 
Rating:
2.0

It's convenient for the location

Ciera M. 
Rating:
5.0

Customer did not leave a comment.

carolyn G. 
Rating:
5.0

This is a good location very satisfied

Connetta N. 
Rating:
5.0

Customer did not leave a comment.

Kim M. 
Rating:
1.0

The man in charge of the rentals gave my rental to another person even though I booked ahead of time. It was not a smooth process and it made me late for my moving help to begin. I would not recommend uhaul to a friend because of this experience.

Alexa S. 
Rating:
5.0

Customer did not leave a comment.

Gregg G. 
Rating:
3.0

My experience was completely satisfactory. However, I was uncomfortable with the request to upload my drivers license online. It would help if customers could use paypal for payment process.

Myrna N. 
Rating:
4.0

Customer did not leave a comment.

lesile J. 
Rating:
1.0

I rent the U-Haul you had bed bugs in the U-Haul I just moved in a new place and the bed bugs came with me off the U-Haul I told the man when I went back to return the U-Haul I told him he had bed bugs he didn't say anything all he said was let's go out and check the mileage gas and then he put the U-Haul up so I know he knew they were bed bugs he acted like it was nothing I feel he should have charged me ... I was very disappointed I would never never come back there to rent nothing

Arlene D. 
Rating:
3.0

Customer did not leave a comment.

CLARENCE G. 
No reviews have been submitted for this location.

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