Customer Reviews for 1201 Oil
(U-Haul Neighborhood Dealer)

367 reviews

1201 E 185th St   Cleveland, OH 44119

(216) 731-1176

Office Hours

  • Mon-Sun: 9 am - 7 pm

Services at this Location:

Contact Us

(216) 731-1176

1201 E 185th St
Cleveland, OH 44119

Services at this Location:

Office Hours

  • Mon-Sun: 9 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Truck was dirty and still had boxes on it

Diamonds B 
Rating:
1.0

If I could give 0 stars I would. The worst all around experience I have ever had using Uhaul and I have used them quite a bit over the years. No customer service skills at all, no information give or assistance given. I had to call corporate office to resolve my issues with this location. The corporate office was very nice and understanding and resolved by issues within hours. I will never return to this location, their dealer license needs to be revoked. Please choose another location even if it is further away!!!!

Bridget H 
Rating:
5.0

Customer did not leave a comment.

ROBERT B 
Rating:
3.0

Fix the back gate/door

Melissa B 
Rating:
5.0

Customer did not leave a comment.

Latina D 
Rating:
3.0

There was no gas. They declined to put atleast a quarter tank in the truck but thankful I bought a couple dollars with me or I would've been messed up. Other than that truck was ready, debris free, My mileage cost a total of 36.00 including the rental. 15 extra if you add their insurance. This was for 13 miles so keep in mind it's 0.99 plus the 1.00 environmental fee and taxes. Thank you for your services!

Britney B 
Rating:
1.0

Customer did not leave a comment.

Eric D 
Rating:
5.0

Staff was very kind and helpful.

ANESIA M 
Rating:
5.0

The process was simple and fast

LYONEL P 
Rating:
5.0

Excellent service

Brett K 
Rating:
5.0

Customer did not leave a comment.

Melvin D 
Rating:
5.0

Customer did not leave a comment.

Paul P 
Rating:
5.0

Customer did not leave a comment.

micheal l 
Rating:
5.0

Customer did not leave a comment.

Jasmine T 
Rating:
3.0

Customer did not leave a comment.

Stinett B 
Rating:
5.0

Very professional and courteous experience. The attendant was therou and patient explaining the attachments and the interior cab. I was very pleased with the service.

James W 
Rating:
5.0

Customer did not leave a comment.

Charles J 
Rating:
5.0

Not ce people

Valencia J 
Rating:
3.0

No customer service skills not friendly at all

Niela P 
Rating:
5.0

Thank you for your exceptional customer service. It was a pleasure to work with you on getting my last minute request and changes to reservations. We will be utilizing your services again if and when needed. Much success to you.

Tina K 
Rating:
5.0

I would recommend this location over any other! Great service.

tashawna j 
Rating:
5.0

Customer did not leave a comment.

Ronald B 
Rating:
4.0

Thanks

Dorothea H 
Rating:
5.0

Customer did not leave a comment.

Rodger M 
Rating:
5.0

Customer did not leave a comment.

Manuel G 
Rating:
2.0

They over charged me one day and I over charged me for gas

Michael L 
Rating:
5.0

Customer did not leave a comment.

Shentoria W 
Rating:
5.0

Customer did not leave a comment.

Frederick J 
Rating:
4.0

Customer did not leave a comment.

Karen J 
Rating:
5.0

Customer did not leave a comment.

Tony A 
Rating:
5.0

Customer did not leave a comment.

Cynthia B 
Rating:
5.0

They were great... fast and easy.

Monika T 
Rating:
5.0

Customer did not leave a comment.

monique s 
Rating:
5.0

Great customer service

Javon S 
Rating:
4.0

Customer did not leave a comment.

Debra B 
Rating:
3.0

I left the station with oil light on and no gas cap. It was reported prior to pulling off but told by representative that it was okay. It was not until I wanted to change lanes on the freeway that I realized both outside mirrors wasn't staying in place. My 9 year old grandson had to navigate the right side of the truck for me. What a safety hazard!

Cornelis S 
Rating:
5.0

Customer did not leave a comment.

Andre D 
Rating:
5.0

Customer did not leave a comment.

Tasha M 
Rating:
1.0

Customer did not leave a comment.

Amber J 
Rating:
5.0

Customer did not leave a comment.

Asher B 
Rating:
2.0

Make Sure The Truck Maintenance Is Up To Date . The Brake Light , Engine Light , As Well As The Low Tire Pressure Light Was On . The Back Of The Truck Was Filthy , It Was A Loud Beeping Noise The Whole Ride It Gave Me A Headache . And To Top It Off , They Charged My Card An Extra 30 Dollars And Didnt Tell Me

Laporsha G 
Rating:
2.0

Better tailgate locks on the back of the truck.

Ronnie B 
Rating:
3.0

Customer did not leave a comment.

denise m 
Rating:
5.0

Customer did not leave a comment.

Aliza K 
Rating:
5.0

Customer did not leave a comment.

SCOTT K 
Rating:
3.0

God forsaken location. Pot holes size if grand canyon and just filth with no space for parking.

john m 
Rating:
4.0

Customer did not leave a comment.

Chinia C 
Rating:
3.0

Customer did not leave a comment.

VINYETTE C 
Rating:
1.0

The worker at the store Omar cursed at me and called out of my name. Over charged me and was very disrespectful and unprofessional.

Jazzmen B 
Rating:
1.0

This location needs better customer service from the owner. He was not polite

James M 
Rating:
5.0

Customer did not leave a comment.

George C 
Rating:
3.0

Truck seemed to needs shocks or something there was a hard banging in the back of the truck over even the smallest bumps on the road. Other than that good experience and customer service at that location.

Chris P 
Rating:
4.0

Keep being nice an polite as you are at Mobil an you'll go very far

Donnella T 
Rating:
5.0

Customer did not leave a comment.

Jenna L 
Rating:
5.0

Customer did not leave a comment.

Leela B 
Rating:
3.0

The inside of the U-Haul Was absolutely filthy. It took me around 10 minutes just to remove all of the trash. In addition, when I started up the vehicle, the Check Engine Light was on. I went back in and informed the clerk and he told me that he knew the light was on. First off, the vehicle probably should not be re Ted out of that light is on. Second, he should’ve told me that prior to me even getting in it.

Abigail K 
Rating:
5.0

Customer did not leave a comment.

KeYanna C 
Rating:
3.0

Customer did not leave a comment.

sherrie T 
Rating:
5.0

The guy was professional, personable and a nice guy! Would go back! Maybe this coming weekend.

joselyn m 
Rating:
1.0

They didn’t tell me how many miles I had so I went over the limit they didn’t have any 2 wheelers and was not very knowledgeable

Barbara M 
Rating:
5.0

Customer did not leave a comment.

Mohan G 
Rating:
4.0

Customer did not leave a comment.

derrick W 
Rating:
5.0

Customer did not leave a comment.

Niko K 
Rating:
3.0

Customer did not leave a comment.

Terri s 
Rating:
5.0

I needed to be accomodated at the last minute and this location was there. The vehicle was clean and very well maintained… This is my go to.

hyeishia c 
Rating:
5.0

Customer did not leave a comment.

Ozzie P 
Rating:
5.0

Customer did not leave a comment.

Tyshaun C 
Rating:
5.0

Reservation should be made much easier I had to call in when I went there the guy said all the trucks was reserved but overall things went smoothly

Jason W 
Rating:
5.0

The truck's "check engine" light was on the entire time, but there were no noticeable performance issues. The android U-Haul app has a link to the pick up location, but both Waze and Google maps, led us to a location over one mile away. The above address of 1201 E 185th Street is correct, but that is not where the app had us going to. If people cannot locate the trucks, U-Haul will lose rental customers.

leon m 
Rating:
5.0

Omar was awesome. He assured I had a clean, full, and completely operable truck. Sincere thanks.

hyeishia c 
Rating:
4.0

Customer did not leave a comment.

Devon S 
Rating:
3.0

Customer did not leave a comment.

MICAH A 
Rating:
4.0

The truck was dirty inside and it leak fuild it was not acceptable and I would like refund 😭😔 and no information was giving to me about the mileage and gas when I picked up the Truck and I will not use U Haul again and I will not refer anyone to your COMPANY. I WILL BE MAKING A COMPLAINT TO SOMEONE ABOUT MY EXPERIENCE.

Kyle M 
Rating:
3.0

Customer did not leave a comment.

Niela P 
Rating:
5.0

Customer did not leave a comment.

pat c 
Rating:
2.0

Truck was muddy and slippery through out whole truck

Shakiesha N 
Rating:
3.0

Customer service, clean U-Haul and better running vehicle (check engine light on)

Niela P 
Rating:
5.0

Customer did not leave a comment.

Tanesha M 
Rating:
3.0

Truck was damaged on body, really no big deal. However, I was charged for gas when gas was replaced on upon returning the truck. Other charges were appied totaling $17.55 on top of original quote. If I replaced the fuel used, why am I charged fuel fee of $9.00 and all the extra charges totaling $17.55?

Nancy C 
Rating:
1.0

The workers there were rude, tried extending for another day and was told I never called. Paid almost 200$ for 2 days for no reason

abdallah h 
Rating:
5.0

Customer did not leave a comment.

KeYanna C 
Rating:
3.0

Truck was dirty. The check engine light was on. The truck kept stopping. Act like it didn’t. Want to switch gear

raven m 
Rating:
1.0

I’ve rented a lot of trucks and I’ll never go back here. First they don’t actually check you in there, they call someone on a cell phone in between customers and are rude. The truck was not swept out when we got it. Good luck getting through the parking lot, it’s more like sink holes than pot holes.

ARTHUR C 
Rating:
5.0

Customer did not leave a comment.

Grace J 
Rating:
1.0

Customer did not leave a comment.

Michelle S 
Rating:
5.0

customer service was excellent

jim p 
Rating:
5.0

Very nice young men trucks clean every thing went smoothly

Odetta J 
Rating:
5.0

Customer did not leave a comment.

Devin W 
Rating:
5.0

Customer did not leave a comment.

loise l 
Rating:
5.0

Customer did not leave a comment.

Carl B 
Rating:
3.0

Did not like that I had to speak with the location manager by phone. All of the questions I had to answer, made me a little suspect. 1st truck given to me had broken side mirror, 2nd had "oil change needed" light. Last truck was a bit dirty, but worked out well. For convenience, I would recommend this location.

Sheila T 
Rating:
1.0

Terrible bad first experience

jerry f 
Rating:
5.0

I was shocked by the Uhaul rental process. I’ve always rented Ryder trucks and I was equally impressed with uhaul.

cecelia r 
Rating:
5.0

Customer did not leave a comment.

Latonya J 
Rating:
5.0

Customer did not leave a comment.

Rhiannon R 
Rating:
1.0

I’m experience was terrible . Uhaul was filthy. Reservation was not able to be found.

Markee L 
Rating:
1.0

1201 oil E185th street took about $200 now trying to take $120 and they didnt send me over a receipt can someone please give me a call back 2168328421

Crystal G 
Rating:
3.0

Customer did not leave a comment.

ALONZA R 
Rating:
1.0

I didn’t rent a uhual and i’m not sure how you got my information…. address email and phone number.

william a 
Rating:
4.0

Customer did not leave a comment.

Willie A 
No reviews have been submitted for this location.
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