Customer Reviews for 1201 Oil
(U-Haul Neighborhood Dealer)

Rating:

1.0

When someone requests an all day rental explained that your location doesn't consider that means next day returns

Rating:

2.0

This gas station is giving a very stepmotherly treatment to UHaul customers. It does not seem to be a priority for the attendants. The place is not clean, there is one attendant who appears to be wearing several hats. This is a bad location for UHaul customers to go for any rental.

Rating:

4.0

I wasn’t reimbursed for the extra gas that I left in the truck. Other than that, I would go there again.

Rating:

1.0

Truck was dirty and still had boxes on it

Rating:

1.0

If I could give 0 stars I would. The worst all around experience I have ever had using Uhaul and I have used them quite a bit over the years. No customer service skills at all, no information give or assistance given. I had to call corporate office to resolve my issues with this location. The corporate office was very nice and understanding and resolved by issues within hours. I will never return to this location, their dealer license needs to be revoked. Please choose another location even if it is further away!!!!

Rating:

3.0

Fix the back gate/door

Rating:

3.0

There was no gas. They declined to put atleast a quarter tank in the truck but thankful I bought a couple dollars with me or I would've been messed up. Other than that truck was ready, debris free, My mileage cost a total of 36.00 including the rental. 15 extra if you add their insurance. This was for 13 miles so keep in mind it's 0.99 plus the 1.00 environmental fee and taxes. Thank you for your services!

Rating:

5.0

Staff was very kind and helpful.

Rating:

5.0

The process was simple and fast

Rating:

5.0

Excellent service

Rating:

5.0

Very professional and courteous experience. The attendant was therou and patient explaining the attachments and the interior cab. I was very pleased with the service.

Rating:

5.0

Not ce people

Rating:

3.0

No customer service skills not friendly at all

Rating:

5.0

Thank you for your exceptional customer service. It was a pleasure to work with you on getting my last minute request and changes to reservations. We will be utilizing your services again if and when needed. Much success to you.

Rating:

5.0

I would recommend this location over any other! Great service.

Rating:

4.0

Thanks

Rating:

2.0

They over charged me one day and I over charged me for gas

Rating:

5.0

They were great... fast and easy.

Rating:

5.0

Great customer service

Rating:

3.0

I left the station with oil light on and no gas cap. It was reported prior to pulling off but told by representative that it was okay. It was not until I wanted to change lanes on the freeway that I realized both outside mirrors wasn't staying in place. My 9 year old grandson had to navigate the right side of the truck for me. What a safety hazard!

Rating:

2.0

Make Sure The Truck Maintenance Is Up To Date . The Brake Light , Engine Light , As Well As The Low Tire Pressure Light Was On . The Back Of The Truck Was Filthy , It Was A Loud Beeping Noise The Whole Ride It Gave Me A Headache . And To Top It Off , They Charged My Card An Extra 30 Dollars And Didnt Tell Me

Rating:

2.0

Better tailgate locks on the back of the truck.

Rating:

3.0

God forsaken location. Pot holes size if grand canyon and just filth with no space for parking.

Rating:

1.0

The worker at the store Omar cursed at me and called out of my name. Over charged me and was very disrespectful and unprofessional.

Rating:

1.0

This location needs better customer service from the owner. He was not polite

Rating:

3.0

Truck seemed to needs shocks or something there was a hard banging in the back of the truck over even the smallest bumps on the road. Other than that good experience and customer service at that location.

Rating:

4.0

Keep being nice an polite as you are at Mobil an you'll go very far

Rating:

3.0

The inside of the U-Haul Was absolutely filthy. It took me around 10 minutes just to remove all of the trash. In addition, when I started up the vehicle, the Check Engine Light was on. I went back in and informed the clerk and he told me that he knew the light was on. First off, the vehicle probably should not be re Ted out of that light is on. Second, he should’ve told me that prior to me even getting in it.

Rating:

5.0

The guy was professional, personable and a nice guy! Would go back! Maybe this coming weekend.

Rating:

1.0

They didn’t tell me how many miles I had so I went over the limit they didn’t have any 2 wheelers and was not very knowledgeable

Rating:

5.0

I needed to be accomodated at the last minute and this location was there. The vehicle was clean and very well maintained… This is my go to.

Rating:

5.0

Reservation should be made much easier I had to call in when I went there the guy said all the trucks was reserved but overall things went smoothly

Rating:

5.0

The truck's "check engine" light was on the entire time, but there were no noticeable performance issues. The android U-Haul app has a link to the pick up location, but both Waze and Google maps, led us to a location over one mile away. The above address of 1201 E 185th Street is correct, but that is not where the app had us going to. If people cannot locate the trucks, U-Haul will lose rental customers.

Rating:

5.0

Omar was awesome. He assured I had a clean, full, and completely operable truck. Sincere thanks.

Rating:

4.0

The truck was dirty inside and it leak fuild it was not acceptable and I would like refund 😭😔 and no information was giving to me about the mileage and gas when I picked up the Truck and I will not use U Haul again and I will not refer anyone to your COMPANY. I WILL BE MAKING A COMPLAINT TO SOMEONE ABOUT MY EXPERIENCE.

Rating:

2.0

Truck was muddy and slippery through out whole truck

Rating:

3.0

Customer service, clean U-Haul and better running vehicle (check engine light on)

Rating:

3.0

Truck was damaged on body, really no big deal. However, I was charged for gas when gas was replaced on upon returning the truck. Other charges were appied totaling $17.55 on top of original quote. If I replaced the fuel used, why am I charged fuel fee of $9.00 and all the extra charges totaling $17.55?

Rating:

1.0

The workers there were rude, tried extending for another day and was told I never called. Paid almost 200$ for 2 days for no reason

Rating:

3.0

Truck was dirty. The check engine light was on. The truck kept stopping. Act like it didn’t. Want to switch gear

Rating:

1.0

I’ve rented a lot of trucks and I’ll never go back here. First they don’t actually check you in there, they call someone on a cell phone in between customers and are rude. The truck was not swept out when we got it. Good luck getting through the parking lot, it’s more like sink holes than pot holes.

Rating:

5.0

customer service was excellent

Rating:

5.0

Very nice young men trucks clean every thing went smoothly

Rating:

3.0

Did not like that I had to speak with the location manager by phone. All of the questions I had to answer, made me a little suspect. 1st truck given to me had broken side mirror, 2nd had "oil change needed" light. Last truck was a bit dirty, but worked out well. For convenience, I would recommend this location.

Rating:

1.0

Terrible bad first experience

Rating:

5.0

I was shocked by the Uhaul rental process. I’ve always rented Ryder trucks and I was equally impressed with uhaul.

Rating:

1.0

I’m experience was terrible . Uhaul was filthy. Reservation was not able to be found.